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15 day trial period?

Discussion in 'alt.cellular.verizon' started by The Analyst, Oct 4, 2003.

  1. Al Klein

    Al Klein Guest

    On Tue, 07 Oct 2003 01:44:12 -0000, isocom79@hotmail.com (David D)
    posted in alt.cellular.verizon:

    >Despensing frustrations i guess. Since i hold my breath so to speak
    >when on the job i vented here.


    And you make Verizon look *SO* bad that, were any DM to read your
    posts, he'd find out who you were and not bother opening the door when
    he kicked you out by the seat of your pants. *IF* he treated you
    *that* nicely.

    >Its incredibly annoying to always renig
    >contract agreements or bypass the exchange periods. I understand its
    >done with Verizon's Worry Free Guarantee of "Your problem becomes our
    >problem the First time". I just don't understand why people don't try
    >to follow the rules given them. It likes going to Best Buy or Home
    >Depot and essentially complaining enough until you get what you want.


    BB and HD don't advertise that "your problem becomes our problem the
    first time". If Verizon can't live up to that they shouldn't say it.
    If they don't intend to live up to it (and your posts seem to say that
    you, at least, see no reason to) it becomes false advertising.

    >I agree its shit to come into a store and be treated how I've spoken here,
    >but believe me when a customer throws a phone at you or yells, becomes
    >irate your attitude however much you bottle it up while at work when you
    >come home you almost have to find a way to vent it.


    Then you should change your line of work. Excuses such as yours are
    just your dishonest way of being who you really are and refusing to
    accept responsibility for it.

    >I'll formally apoligize to any Verizon customers i may have offended


    You've offended every Verizon customer who reads your crap in this
    news group. I know you won't apologize, but I just thought I'd point
    that out to you.

    >working in retail IMO is the hardest profession to be in.


    Talk to a neurosurgeon who has to tell a family that their family
    member just died - at his hands. Or a cop who has to tell a family
    that the guy who shot their son to death just got off on a
    technicality.

    >But hey if
    >"Booger" really wants to email the upper echelons of Verizon's Customer
    >Service Department all because of a few posts on a Public Newsgroup than
    >so be it, I'll deal with it because I know its rather insignificant. I
    >can see if he came into my store and I treated him like that but
    >honestly I make sure they leave my store thinking Verizon is the best
    >thing out there, why create animosity.


    I don't think (actually I know) that the "upper echelons" will see it
    your way.



    › See More: 15 day trial period?
  2. David D

    David D Guest


    >
    >
    > A) Verizon is subject to contracts they've signed. I have one
    > guaranteeing me a V60P on a family plan, so Verizon is stuck with that
    > by contract law. If their rep did something wrong, that's between
    > them and a representative they freely employed - it has nothing to do
    > with me. I can hold them to their written contract just as surely as
    > they can hold me to an early termination fee. They should have read
    > what they signed.
    >




    "Your service is subject to our business policies, practices, and
    procedures, which we can change without notice."

    The above sentence is Noted in your customer agreement.



    > B) My phone doesn't transmit when it's not supposed to, regardless of
    > your misinformed opinion.
    >


    Ok fine it doesn't transmit when its not supposed to, but it does
    transmit when it is supposed to.


    > C) My usage shows no more time used than it would have (or did) over
    > any similar period in the past. If I'm charged for time I didn't use
    > Verizon will have to make a correction - again, according to the
    > contract they freely signed, and which they're legally responsible for
    > living up to.
    >


    What i was told is that it uses airtime when its checked for online
    status. I guess i have to say I can't say if thats the same for other
    markets but thats how it lays out for my local market.

    > D) Maybe you should try learning something. At present your lack of
    > knowledge would fill the Library of Congress and spill out into the
    > surrounding 5 states.



    Good I'm glad you see it that way, read your contract terms again there
    skippy.

    Sounds like you went to an agent.



    --
    I work for Verizon Wireless,
    I DON'T speak for them.


    [posted via phonescoop.com]
  3. They send you a letter because you can go back to the price plan you
    changed off of within 30 days. this has nothing to do with starting new
    service, nor returning a phone. You are actually confusing the two.
    David and you are argue to separate things here.
    --
    Seattlebound


    mitch_44@yahoo.com (mitchell friend) wrote in article
    <vo075a5f8r2843@corp.supernews.com>:
    > can you explain why they are sending letters out after you change
    > service that states you have 30 days from letter date to change back to
    > old plan,this is for service,not equipment.
    >
    > isocom79@hotmail.com (David Domanski) wrote in article
    > <vnuvplkd9nut49@corp.supernews.com>:
    > >
    > >
    > > mitch_44@yahoo.com (mitchell friend) wrote in article
    > > <vnuqfqlipp5o05@corp.supernews.com>:
    > > > verizon has a 30 day on service,if you change service,they send a form
    > > > that tells you,you have 30 days to switch back to old plan,dont know
    > > > what resellers have going,but verizon has 15 day equipment and 30 days
    > > > service.
    > > >
    > > >
    > > >
    > > > [posted via phonescoop.com]

    > >
    > > 15 Days on the Service.
    > > 15 Days on the Equipment.
    > >
    > > 30 days DOA replacement Equipment. This means if for some reason your
    > > phone doesn't work as intended and there is nothing physically wrong
    > > with the phone it can be exchaged for a brand-new *SAME MODEL* phone.
    > > But after 15-days your binded by the 1 or 2 yr agreement you signed.
    > > And you *CANNOT* exchange the phone after 15-days.
    > >
    > > I guarantee you what i state about the Return Policy is true, I work
    > > for a Corporate Verizon Store. Not to mention you need to read that
    > > link I posted It specifically states the Return Policy is 15-days on
    > > equipment and service, PERIOD.
    > >
    > > [posted via phonescoop.com]

    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]
  4. On Sun, 05 Oct 2003 02:17:25 -0000, isocom79@hotmail.com (David
    Domanski) wrote:

    >
    >
    >mitch_44@yahoo.com (mitchell friend) wrote in article
    ><vnuqfqlipp5o05@corp.supernews.com>:
    >> verizon has a 30 day on service,if you change service,they send a form
    >> that tells you,you have 30 days to switch back to old plan,dont know
    >> what resellers have going,but verizon has 15 day equipment and 30 days
    >> service.
    >>
    >>
    >>
    >> [posted via phonescoop.com]

    >
    >15 Days on the Service.
    >15 Days on the Equipment.
    >
    >30 days DOA replacement Equipment. This means if for some reason your
    >phone doesn't work as intended and there is nothing physically wrong
    >with the phone it can be exchaged for a brand-new *SAME MODEL* phone.
    >But after 15-days your binded by the 1 or 2 yr agreement you signed.
    >And you *CANNOT* exchange the phone after 15-days.
    >
    >I guarantee you what i state about the Return Policy is true, I work
    >for a Corporate Verizon Store. Not to mention you need to read that
    >link I posted It specifically states the Return Policy is 15-days on
    >equipment and service, PERIOD.


    You must work for a different VZW than I do business with.

    I was told 30 days on service, and 15 days on equipment. And when I
    exchanged my 3035 for an Audiovox within the 15 day window (due to the
    well known 3035 SMS bug), my 15 days started over. Then when I traded
    back to a 3035 (because the Audiovox feature set sucked ass), the 15
    days started yet again. Maybe the store manager cut me some slack, as
    I've been doing business with that location ever since 1995 when they
    were Bell Atlantic Mobile, and have referred tons of business to them.
    And as for exchanging my 3035, I've gone through 11 of them in 16
    months (10 within the 1 year warranty period) and was *always* given a
    new phone, no questions asked. Maybe it's because they knew how
    problematic that model was. I burned up 5 of them in a week, due to a
    bad car charger that was also purchased from that store. It's the
    Simpsonville, SC store if you care to verify any of the things I have
    said. Ask for Greg (manager), Joe, Amanda, or Kathy, they all know me
    there. You don't even need my name, just ask about the customer who
    has been through all the problems with the 3035, they'll know who you
    mean.

    And I guarantee you that's how it's worked in the real world. Period.
  5. David D

    David D Guest

    The Ghost of General Lee <ghost@general.lee> wrote in article
    <85l4ovg1hop6hdd8l98d6800f4iue2f3o8@4ax.com>:
    > On Sun, 05 Oct 2003 02:17:25 -0000,
    >
    > You must work for a different VZW than I do business with.
    >
    > I was told 30 days on service, and 15 days on equipment. And when I
    > exchanged my 3035 for an Audiovox within the 15 day window (due to the
    > well known 3035 SMS bug), my 15 days started over. Then when I traded
    > back to a 3035 (because the Audiovox feature set sucked ass), the 15
    > days started yet again. Maybe the store manager cut me some slack, as
    > I've been doing business with that location ever since 1995 when they
    > were Bell Atlantic Mobile, and have referred tons of business to them.
    > And as for exchanging my 3035, I've gone through 11 of them in 16
    > months (10 within the 1 year warranty period) and was *always* given a
    > new phone, no questions asked. Maybe it's because they knew how
    > problematic that model was. I burned up 5 of them in a week, due to a
    > bad car charger that was also purchased from that store. It's the
    > Simpsonville, SC store if you care to verify any of the things I have
    > said. Ask for Greg (manager), Joe, Amanda, or Kathy, they all know me
    > there. You don't even need my name, just ask about the customer who
    > has been through all the problems with the 3035, they'll know who you
    > mean.
    >
    > And I guarantee you that's how it's worked in the real world. Period.
    >
    >
    >
    >
    >
    >


    Sorry to say what you were told about a 30-day trial on service is
    wrong. Its 15-days equipment and/or service. One exchange for a
    different phone model within those 15-days nothing more is given.

    I recommend to all my customers new and who renew with me give it
    15-days if you don't like it bring it back and either return it
    completely or exchange for a different model.

    Look at the fifth and final point with the Worry Free Guarantee:

    "Your satisfaction is guaranteed on any equipment you purchase from us.
    We provide a 15-day satisfaction guarantee on any product you buy from
    us. You pay only for the service you've used."

    And stated in Verizon's Return POlicy:

    "Satisfaction Guarantee
    You may terminate service for any reason within 15 days of activation
    without incurring an early termination fee. You will be responsible for
    all applicable fees, pro-rated access charges, taxes or other charges
    that accrued to your account through the termination date and equipment
    return date. "

    Now, obviously that doesn't go without exceptions, BUT trust me being
    employed from Verizon we can't compromise in EVERY situation Certianly
    under extenuating circumstances exceptions can be made. We are stiff on
    15-days its policy at least at my store we set our customers
    expectations strictly around 15-days nothing more, nothing less.

    We state: "I recommend you utilize ouor 15 Day Worry-Free-Guarantee in
    the case you don't like your equipment or service bring it back." I
    always recommend to hold off on the rebates UNTIL they are 100% sure
    they like the phone, if not utilize your 15-Day WFG.



    --
    I work for Verizon Wireless,
    I DON'T speak for them.

    [posted via phonescoop.com]
  6. Booger

    Booger Guest

    "mitchell friend" <mitch_44@yahoo.com> wrote in message
    news:vo47dshcd4tv3c@corp.supernews.com...
    > thanks for replying to steven,know i can trace you.
    >

    via phonescoop.com]

    This guys footprints are a mile wide.
  7. Booger

    Booger Guest

    "mitchell friend" <mitch_44@yahoo.com> wrote in message
    news:vo3sapshpmba81@corp.supernews.com...
    > dave:maybe verizon should quit selling junk,one example is the 720 that
    > they just renumbered as 730,but overall is the same phone,same
    > problems.maybe find out what store you work for and post in local
    > newspaper and see how many people you have been shitty too and see who
    > has had problems with 720 and 730 phones,and how many you didnt do
    > anything about.then see how fast a lawsuit can be filed against you and
    > verizonwireless.then see how fast you are unemployed for being so
    > stupid.i had troubles with 720 i had,got csr like you.went to regional
    > president and got it replaced out.am waiting to see if call center
    > csr.are fired yet,and local store manager is gone too.if not yet i can
    > say for certain that when i am done,they will be gone.even if it costs
    > verizon millions of dollars in class action suits.its because of idiots
    > like you that companys have so many problems,like sprint.but good luck
    > staying employed for much longer.


    Mitchell, if you would like to part of my formal complaint to Verizon
    against
    David Domanski, please email me at domanskicomplaints@yahoo.com.
  8. Booger

    Booger Guest

    "David D" <isocom79@hotmail.com> wrote in message
    news:vo44p0g17dtlba@corp.supernews.com...
    >


    > hahaha.....go ahead and complain if its suits you I fully expect nothing
    > to happen seeing as this is a internet newsgroup and if you truely want
    > to do the legwork than hey go for it. I won't expect anything because


    Keep digging your hole more and more.
  9. On Tue, 07 Oct 2003 06:22:14 -0000, ohwell@hotmail.com (David D)
    wrote:
    >
    >The Ghost of General Lee <ghost@general.lee> wrote in article
    ><85l4ovg1hop6hdd8l98d6800f4iue2f3o8@4ax.com>:
    >> On Sun, 05 Oct 2003 02:17:25 -0000,
    >>
    >> You must work for a different VZW than I do business with.
    >>
    >> I was told 30 days on service, and 15 days on equipment. And when I
    >> exchanged my 3035 for an Audiovox within the 15 day window (due to the
    >> well known 3035 SMS bug), my 15 days started over. Then when I traded
    >> back to a 3035 (because the Audiovox feature set sucked ass), the 15
    >> days started yet again. Maybe the store manager cut me some slack, as
    >> I've been doing business with that location ever since 1995 when they
    >> were Bell Atlantic Mobile, and have referred tons of business to them.
    >> And as for exchanging my 3035, I've gone through 11 of them in 16
    >> months (10 within the 1 year warranty period) and was *always* given a
    >> new phone, no questions asked. Maybe it's because they knew how
    >> problematic that model was. I burned up 5 of them in a week, due to a
    >> bad car charger that was also purchased from that store. It's the
    >> Simpsonville, SC store if you care to verify any of the things I have
    >> said. Ask for Greg (manager), Joe, Amanda, or Kathy, they all know me
    >> there. You don't even need my name, just ask about the customer who
    >> has been through all the problems with the 3035, they'll know who you
    >> mean.
    >>
    >> And I guarantee you that's how it's worked in the real world. Period.
    >>
    >>

    >
    >Sorry to say what you were told about a 30-day trial on service is
    >wrong. Its 15-days equipment and/or service. One exchange for a
    >different phone model within those 15-days nothing more is given.


    I've already adequately debunked your entire post, so responding to
    the rest is a moot point. You contact my local store yet?
  10. Emmit1

    Emmit1 Guest

    I have a T730 and it is the best phone I have owned. That includes kyocera,
    startac, vx4400, and v60p. You can't go wrong with the T730.

    "Booger" <nospam@please.com> wrote in message
    news:3ee1bf740e4bb56f33842033093e2119@news.meganetnews.com...
    >
    > "The Analyst" <anon@anon.com> wrote in message
    >

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