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Any suggestions on how to deal with Verizon on this issue?

Discussion in 'alt.cellular.verizon' started by USENET READER, Aug 25, 2004.

  1. Verizon Wireless is not honoring a special promotion deal that they made
    with me when I signed a two-year contract with them in October 2003.

    I originally signed up for Verizon Wireless service in October 2002 at a
    Radio Shack store. I signed a one-year contract in order to get a
    special promotion on call minutes and a special price on a phone. I got
    a Motorola V120C phone for a special price which was higher than the
    price for getting the phone on a two-year contract. I had to pay a
    small fee to get a one-year contract, which would not have to be paid
    had I signed up for a two-year contract. I also got a one-year warranty
    on the phone - which would be repaired or replaced at no charge during
    the first year.

    During that first year I had several problems with the original phone,
    and it was repaired several times at the Verizon store at North Hills SC
    in Raleigh, NC. The repairs did not seem to fix the phone, as people
    kept complaining that they couldn’t hear me, or that my calls kept
    getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    So in the Fall of 2003 – on or about early October 2003 – a Verizon
    Customer Service support person told me on the phone that I should take
    my phone to a Verizon store and have it replaced with either a new phone
    with a new warranty (since my contract was almost up) or a refurbished
    phone that would not have any additional warranty coverage). This was
    well within the one-year warranty of the original phone.

    At the time, I would have wanted to replace the phone only with a camera
    flip phone that were on the market with other companies, but Verizon
    didn’t carry them at this time. If I had known that they were not going
    to carry them for almost a year, I would have switched carriers.

    I didn’t want to get a totally new phone until I could make sure I was
    going to get a good deal with Verizon to renew my contract. So I wanted
    to see about getting a refurbished phone at least until I made up my
    mind. The Verizon store at North Hills did have V120C phones in stock,
    but they did not have a way to download all my store phone numbers, so
    they told me that I would have to get my phone from the Cary Verizon
    store. I contacted the Cary store and was informed that they didn't have
    any V120C phones in stick, that they would order me a replacement V120C
    phone, and would call me when it came in.

    After several days, the phone had not come in. I was worried that the
    one-year warranty would run out before the phone came in, so I contacted
    the main Verizon Customer Service support center (by dialing 611 and
    following the voice prompts) and asked them what they could do about
    expediting the shipping of my refurbished phone. They said they had
    nothing to do with that, and suggested that I get a new phone. I asked
    if there was any special deal that was being offered for signing up for
    a new contract. This was in early to mid October 2003, and my contract
    was due to expire at the end of the October.

    I was told on the phone that if I renewed my contract with Verizon by
    signing a new two-year contract, I was told I would be able to get a
    special price on a new phone that would be lower then the price I would
    pay if I had renewed for only one year, which was lower than the price I
    would get for no contract.

    At the time, Verizon had only recently introduced the the V120E phone -
    an upgrade from the V120C model. But it was not the phone I wanted -
    Motorola had been introducing a variety of camera flip phones and I was
    told by Verizon and had read on the Internet that Verizon would be
    getting them before Christmas. (This news was all over the Internet by
    this time. Of course as it got closer to Christmas, Verizon claimed
    that Motorola was having problems with parts delivery, and so they were
    going to carry LG flip camera phones instead of Motorola).

    When I told them that they didn't have any new phones I wanted to get
    right now, but that there were some phones scheduled to be released in
    the near future (by Christmas 2003), they said they would honor the
    price on the new phone for the two-year contract for one year after
    signing the two-year contract. That was my incentive to sign a two-year
    contract.

    Before I actually signed the new two-year contract at the end of October
    2003, I went into Verizon in Cary and got a refurbished phone. They no
    longer had any V120C phone, so they gave me a refurbished V120E phone
    that had no additional warranty - the warranty on the original phone was
    set to expire at the end October 2003. I would not have had a working
    phone had I not gotten the refurbished phone under the warranty.

    When I did sign the two-year contract at the end of October 2003, I did
    increase the number of peak minutes in my plan by paying more money per
    month when I signed the new two-year contract, but I could have gotten
    that same plan had I only signed a one-year contract. Then I waited for
    the new phones to arrive in the stores so I could take advantage of the
    offer Verizon had made to

    Well Verizon and Motorola had some well-publicized problems with their
    Motorola camera flip phones in late 2003. Basically - there weren't
    going to be any Motorola phones introduced in time for Christmas, and
    the first camera phones that Verizon offered were not tri-mode phones
    (that would work in analog as well as digital mode), so I held off
    making a purchase of a new phone. Verizon was scheduled to introduce
    these phones by March, May, June, July and early August and kept pushing
    the introductions back until they finally introduced the Motorola V710
    which is on the market now (as of 8/12/04).

    I kept worrying that they wouldn't have a good phone out until the first
    year of my two year contract would expire, but the phone is out now and
    I contacted Verizon Customer Service via their 611 number to confirm
    that they would honor their offer to let my purchase the phone based on
    the incentive offered when I signed the contract last year, and they
    told me that I couldn't get a price on the phone for signing a two-year
    because I didn't take advantage of it when I originally renewed the
    two-year contract in October 2003. They said if I wanted a new phone
    now at the two-year price, I would have to sign a new two-year contract
    effective now to get the two-year price on the new phone. They basically
    told me I should have got a new phone when I renewed in October 2003,
    even though they told me otherwise to get me to sign up in October 2003
    because they didn’t have a new phone I wanted at that time. I was
    within my rights to get a refurbished phone under the one-year warranty
    on my orignal phone. Now it appears that I got a phone with no warranty
    and they will not honor the incentive offer they made me in October 2003.

    And of course at
    http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    I can get the same phone for $169.99 with a new two year contract, which
    is $100 less than I can get the same phone from Verizon with a new
    two-year contract. I can't buy the phone from Wirefly and use it for my
    current contract.

    So if I just buy the phone from Verzion with no contract, I have to pay
    $319 bucks. If I buy the phone from them and sign a new contract, it
    will cost me $279. If I get it through Wirefly.com, I can save over
    $100 for the same two-year contract. I was wondering - if I get a new
    two-year contract with Verizon but sign it through Wirefly, will Verizon
    honor the contract and let me extend it?

    Or any suggestions on how to get Verizon to match the Wirefly price and
    deal if I sign the two-year contract with them?
     



    › See More: Any suggestions on how to deal with Verizon on this issue?
  2. Carl Rothman

    Carl Rothman Guest

    Your story is a bit long and complex for the casual usenet reader but I
    culled a few things from it.

    Let me begin by saying I have been extremely pleased with Verizon, have four
    phones on their network, and have been with them for many years. They have
    always proven to be very good (and flexible) with me and my family.

    So, to go on, first, different carriers have best coverage in different
    areas. While Verizon has the best coverage in my NY metro area and I've
    been with them for years, they may not be your best carrier in NC. That may
    explain the dropouts. Though you do say they kept "repairing" the phone, I
    can't imagine what hardware (or software for that matter) "repairs" could be
    made to improve coverage.

    But, whatever, that case is what it is and what was done is done.

    Second, as far as I know WHEREVER you buy or obtain your phone, ANY Verizon
    store is supposed to transfer your phone book to your new phone, either for
    free, or for $10 maximum, depending on their whim. So, you should have been
    able to get your refurbished phone from the North Hills store and take it to
    Cary for the phone book transfer. I am surprised they didn't offer you that
    opportunity. It might have been a good question to ask.

    Last, it appears to me that you, yourself, added to your current situation
    by trying to hedge your bets. Not that doing so is wrong of you as a
    consumer, but doing so comes with some inherent risks, as you've found out.
    Poorly trained personnel on the telephone often make "promises" which are
    inaccurate, misleading and/or misinformed. They are, after all, protected
    by the anonimity of the telephone. If you don't have it in writing, or at
    least have that persons' name and i.d. number, you basically have nothing at
    all.

    Sorry for the lecture, but it is a "lesson too late for the learning".

    There was no need for you to renew your contract until the phone you wanted
    was in the store, ready to be bought. All Verizon customers automatically
    go on a month-to-month contract after their initial annual or bi-annual
    contract expires. Your service would NOT have terminated. So, you could
    have just waited until the phone you wanted was out and available before
    renewing. I do that all the time.

    Anyway, all that aside, what to do? It won't be easy, but you could try
    paring your story down a little to the most pertinent facts (it's way too
    long and complex as you've told it and filled with irrelevancies) and call
    611 again.

    To me , the briefest essence of your story is this: "When I chose to renew
    my contract, I was told I would be given a credit for a new phone as I did
    not take one at the time of renewal. To date, I have received neither a new
    phone nor the credit for one. Can you please give me the credit for a new
    phone?".

    I would leave out all that detail fluff so the 611 customer service rep can
    understand what you want. Just make the above direct-to-the-point statement
    similar to what I've offered you as an example and see what happens.

    And, of course, there's always your local small claims court. I think a
    small claims court arbitrator or judge might be sympathetic to your story.
    But, I also think that as soon as Verizon receives the summons, they'll
    contact you and rectify the problem. They don't want to go to court. I'm
    only suggesting this as a last resort tactic. I am not, by nature, a
    litigious person but would do it if given no choice.

    Good luck and I hope I've helped.



    "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in message
    news:iHcXc.12953$2L3.168@newsread3.news.atl.earthlink.net...
    > Verizon Wireless is not honoring a special promotion deal that they made
    > with me when I signed a two-year contract with them in October 2003.
    >
    > I originally signed up for Verizon Wireless service in October 2002 at a
    > Radio Shack store. I signed a one-year contract in order to get a
    > special promotion on call minutes and a special price on a phone. I got
    > a Motorola V120C phone for a special price which was higher than the
    > price for getting the phone on a two-year contract. I had to pay a
    > small fee to get a one-year contract, which would not have to be paid
    > had I signed up for a two-year contract. I also got a one-year warranty
    > on the phone - which would be repaired or replaced at no charge during
    > the first year.
    >
    > During that first year I had several problems with the original phone,
    > and it was repaired several times at the Verizon store at North Hills SC
    > in Raleigh, NC. The repairs did not seem to fix the phone, as people
    > kept complaining that they couldn’t hear me, or that my calls kept
    > getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    > So in the Fall of 2003 – on or about early October 2003 – a Verizon
    > Customer Service support person told me on the phone that I should take
    > my phone to a Verizon store and have it replaced with either a new phone
    > with a new warranty (since my contract was almost up) or a refurbished
    > phone that would not have any additional warranty coverage). This was
    > well within the one-year warranty of the original phone.
    >
    > At the time, I would have wanted to replace the phone only with a camera
    > flip phone that were on the market with other companies, but Verizon
    > didn’t carry them at this time. If I had known that they were not going
    > to carry them for almost a year, I would have switched carriers.
    >
    > I didn’t want to get a totally new phone until I could make sure I was
    > going to get a good deal with Verizon to renew my contract. So I wanted
    > to see about getting a refurbished phone at least until I made up my
    > mind. The Verizon store at North Hills did have V120C phones in stock,
    > but they did not have a way to download all my store phone numbers, so
    > they told me that I would have to get my phone from the Cary Verizon
    > store. I contacted the Cary store and was informed that they didn't have
    > any V120C phones in stick, that they would order me a replacement V120C
    > phone, and would call me when it came in.
    >
    > After several days, the phone had not come in. I was worried that the
    > one-year warranty would run out before the phone came in, so I contacted
    > the main Verizon Customer Service support center (by dialing 611 and
    > following the voice prompts) and asked them what they could do about
    > expediting the shipping of my refurbished phone. They said they had
    > nothing to do with that, and suggested that I get a new phone. I asked
    > if there was any special deal that was being offered for signing up for
    > a new contract. This was in early to mid October 2003, and my contract
    > was due to expire at the end of the October.
    >
    > I was told on the phone that if I renewed my contract with Verizon by
    > signing a new two-year contract, I was told I would be able to get a
    > special price on a new phone that would be lower then the price I would
    > pay if I had renewed for only one year, which was lower than the price I
    > would get for no contract.
    >
    > At the time, Verizon had only recently introduced the the V120E phone -
    > an upgrade from the V120C model. But it was not the phone I wanted -
    > Motorola had been introducing a variety of camera flip phones and I was
    > told by Verizon and had read on the Internet that Verizon would be
    > getting them before Christmas. (This news was all over the Internet by
    > this time. Of course as it got closer to Christmas, Verizon claimed
    > that Motorola was having problems with parts delivery, and so they were
    > going to carry LG flip camera phones instead of Motorola).
    >
    > When I told them that they didn't have any new phones I wanted to get
    > right now, but that there were some phones scheduled to be released in
    > the near future (by Christmas 2003), they said they would honor the
    > price on the new phone for the two-year contract for one year after
    > signing the two-year contract. That was my incentive to sign a two-year
    > contract.
    >
    > Before I actually signed the new two-year contract at the end of October
    > 2003, I went into Verizon in Cary and got a refurbished phone. They no
    > longer had any V120C phone, so they gave me a refurbished V120E phone
    > that had no additional warranty - the warranty on the original phone was
    > set to expire at the end October 2003. I would not have had a working
    > phone had I not gotten the refurbished phone under the warranty.
    >
    > When I did sign the two-year contract at the end of October 2003, I did
    > increase the number of peak minutes in my plan by paying more money per
    > month when I signed the new two-year contract, but I could have gotten
    > that same plan had I only signed a one-year contract. Then I waited for
    > the new phones to arrive in the stores so I could take advantage of the
    > offer Verizon had made to
    >
    > Well Verizon and Motorola had some well-publicized problems with their
    > Motorola camera flip phones in late 2003. Basically - there weren't
    > going to be any Motorola phones introduced in time for Christmas, and
    > the first camera phones that Verizon offered were not tri-mode phones
    > (that would work in analog as well as digital mode), so I held off
    > making a purchase of a new phone. Verizon was scheduled to introduce
    > these phones by March, May, June, July and early August and kept pushing
    > the introductions back until they finally introduced the Motorola V710
    > which is on the market now (as of 8/12/04).
    >
    > I kept worrying that they wouldn't have a good phone out until the first
    > year of my two year contract would expire, but the phone is out now and
    > I contacted Verizon Customer Service via their 611 number to confirm
    > that they would honor their offer to let my purchase the phone based on
    > the incentive offered when I signed the contract last year, and they
    > told me that I couldn't get a price on the phone for signing a two-year
    > because I didn't take advantage of it when I originally renewed the
    > two-year contract in October 2003. They said if I wanted a new phone
    > now at the two-year price, I would have to sign a new two-year contract
    > effective now to get the two-year price on the new phone. They basically
    > told me I should have got a new phone when I renewed in October 2003,
    > even though they told me otherwise to get me to sign up in October 2003
    > because they didn’t have a new phone I wanted at that time. I was
    > within my rights to get a refurbished phone under the one-year warranty
    > on my orignal phone. Now it appears that I got a phone with no warranty
    > and they will not honor the incentive offer they made me in October 2003.
    >
    > And of course at
    >

    http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    > I can get the same phone for $169.99 with a new two year contract, which
    > is $100 less than I can get the same phone from Verizon with a new
    > two-year contract. I can't buy the phone from Wirefly and use it for my
    > current contract.
    >
    > So if I just buy the phone from Verzion with no contract, I have to pay
    > $319 bucks. If I buy the phone from them and sign a new contract, it
    > will cost me $279. If I get it through Wirefly.com, I can save over
    > $100 for the same two-year contract. I was wondering - if I get a new
    > two-year contract with Verizon but sign it through Wirefly, will Verizon
    > honor the contract and let me extend it?
    >
    > Or any suggestions on how to get Verizon to match the Wirefly price and
    > deal if I sign the two-year contract with them?
     
  3. Carl Rothman

    Carl Rothman Guest

    Your story is a bit long and complex for the casual usenet reader but I
    culled a few things from it.

    Let me begin by saying I have been extremely pleased with Verizon, have four
    phones on their network, and have been with them for many years. They have
    always proven to be very good (and flexible) with me and my family.

    So, to go on, first, different carriers have best coverage in different
    areas. While Verizon has the best coverage in my NY metro area and I've
    been with them for years, they may not be your best carrier in NC. That may
    explain the dropouts. Though you do say they kept "repairing" the phone, I
    can't imagine what hardware (or software for that matter) "repairs" could be
    made to improve coverage.

    But, whatever, that case is what it is and what was done is done.

    Second, as far as I know WHEREVER you buy or obtain your phone, ANY Verizon
    store is supposed to transfer your phone book to your new phone, either for
    free, or for $10 maximum, depending on their whim. So, you should have been
    able to get your refurbished phone from the North Hills store and take it to
    Cary for the phone book transfer. I am surprised they didn't offer you that
    opportunity. It might have been a good question to ask.

    Last, it appears to me that you, yourself, added to your current situation
    by trying to hedge your bets. Not that doing so is wrong of you as a
    consumer, but doing so comes with some inherent risks, as you've found out.
    Poorly trained personnel on the telephone often make "promises" which are
    inaccurate, misleading and/or misinformed. They are, after all, protected
    by the anonimity of the telephone. If you don't have it in writing, or at
    least have that persons' name and i.d. number, you basically have nothing at
    all.

    Sorry for the lecture, but it is a "lesson too late for the learning".

    There was no need for you to renew your contract until the phone you wanted
    was in the store, ready to be bought. All Verizon customers automatically
    go on a month-to-month contract after their initial annual or bi-annual
    contract expires. Your service would NOT have terminated. So, you could
    have just waited until the phone you wanted was out and available before
    renewing. I do that all the time.

    Anyway, all that aside, what to do? It won't be easy, but you could try
    paring your story down a little to the most pertinent facts (it's way too
    long and complex as you've told it and filled with irrelevancies) and call
    611 again.

    To me , the briefest essence of your story is this: "When I chose to renew
    my contract, I was told I would be given a credit for a new phone as I did
    not take one at the time of renewal. To date, I have received neither a new
    phone nor the credit for one. Can you please give me the credit for a new
    phone?".

    I would leave out all that detail fluff so the 611 customer service rep can
    understand what you want. Just make the above direct-to-the-point statement
    similar to what I've offered you as an example and see what happens.

    And, of course, there's always your local small claims court. I think a
    small claims court arbitrator or judge might be sympathetic to your story.
    But, I also think that as soon as Verizon receives the summons, they'll
    contact you and rectify the problem. They don't want to go to court. I'm
    only suggesting this as a last resort tactic. I am not, by nature, a
    litigious person but would do it if given no choice.

    Good luck and I hope I've helped.



    "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in message
    news:iHcXc.12953$2L3.168@newsread3.news.atl.earthlink.net...
    > Verizon Wireless is not honoring a special promotion deal that they made
    > with me when I signed a two-year contract with them in October 2003.
    >
    > I originally signed up for Verizon Wireless service in October 2002 at a
    > Radio Shack store. I signed a one-year contract in order to get a
    > special promotion on call minutes and a special price on a phone. I got
    > a Motorola V120C phone for a special price which was higher than the
    > price for getting the phone on a two-year contract. I had to pay a
    > small fee to get a one-year contract, which would not have to be paid
    > had I signed up for a two-year contract. I also got a one-year warranty
    > on the phone - which would be repaired or replaced at no charge during
    > the first year.
    >
    > During that first year I had several problems with the original phone,
    > and it was repaired several times at the Verizon store at North Hills SC
    > in Raleigh, NC. The repairs did not seem to fix the phone, as people
    > kept complaining that they couldn’t hear me, or that my calls kept
    > getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    > So in the Fall of 2003 – on or about early October 2003 – a Verizon
    > Customer Service support person told me on the phone that I should take
    > my phone to a Verizon store and have it replaced with either a new phone
    > with a new warranty (since my contract was almost up) or a refurbished
    > phone that would not have any additional warranty coverage). This was
    > well within the one-year warranty of the original phone.
    >
    > At the time, I would have wanted to replace the phone only with a camera
    > flip phone that were on the market with other companies, but Verizon
    > didn’t carry them at this time. If I had known that they were not going
    > to carry them for almost a year, I would have switched carriers.
    >
    > I didn’t want to get a totally new phone until I could make sure I was
    > going to get a good deal with Verizon to renew my contract. So I wanted
    > to see about getting a refurbished phone at least until I made up my
    > mind. The Verizon store at North Hills did have V120C phones in stock,
    > but they did not have a way to download all my store phone numbers, so
    > they told me that I would have to get my phone from the Cary Verizon
    > store. I contacted the Cary store and was informed that they didn't have
    > any V120C phones in stick, that they would order me a replacement V120C
    > phone, and would call me when it came in.
    >
    > After several days, the phone had not come in. I was worried that the
    > one-year warranty would run out before the phone came in, so I contacted
    > the main Verizon Customer Service support center (by dialing 611 and
    > following the voice prompts) and asked them what they could do about
    > expediting the shipping of my refurbished phone. They said they had
    > nothing to do with that, and suggested that I get a new phone. I asked
    > if there was any special deal that was being offered for signing up for
    > a new contract. This was in early to mid October 2003, and my contract
    > was due to expire at the end of the October.
    >
    > I was told on the phone that if I renewed my contract with Verizon by
    > signing a new two-year contract, I was told I would be able to get a
    > special price on a new phone that would be lower then the price I would
    > pay if I had renewed for only one year, which was lower than the price I
    > would get for no contract.
    >
    > At the time, Verizon had only recently introduced the the V120E phone -
    > an upgrade from the V120C model. But it was not the phone I wanted -
    > Motorola had been introducing a variety of camera flip phones and I was
    > told by Verizon and had read on the Internet that Verizon would be
    > getting them before Christmas. (This news was all over the Internet by
    > this time. Of course as it got closer to Christmas, Verizon claimed
    > that Motorola was having problems with parts delivery, and so they were
    > going to carry LG flip camera phones instead of Motorola).
    >
    > When I told them that they didn't have any new phones I wanted to get
    > right now, but that there were some phones scheduled to be released in
    > the near future (by Christmas 2003), they said they would honor the
    > price on the new phone for the two-year contract for one year after
    > signing the two-year contract. That was my incentive to sign a two-year
    > contract.
    >
    > Before I actually signed the new two-year contract at the end of October
    > 2003, I went into Verizon in Cary and got a refurbished phone. They no
    > longer had any V120C phone, so they gave me a refurbished V120E phone
    > that had no additional warranty - the warranty on the original phone was
    > set to expire at the end October 2003. I would not have had a working
    > phone had I not gotten the refurbished phone under the warranty.
    >
    > When I did sign the two-year contract at the end of October 2003, I did
    > increase the number of peak minutes in my plan by paying more money per
    > month when I signed the new two-year contract, but I could have gotten
    > that same plan had I only signed a one-year contract. Then I waited for
    > the new phones to arrive in the stores so I could take advantage of the
    > offer Verizon had made to
    >
    > Well Verizon and Motorola had some well-publicized problems with their
    > Motorola camera flip phones in late 2003. Basically - there weren't
    > going to be any Motorola phones introduced in time for Christmas, and
    > the first camera phones that Verizon offered were not tri-mode phones
    > (that would work in analog as well as digital mode), so I held off
    > making a purchase of a new phone. Verizon was scheduled to introduce
    > these phones by March, May, June, July and early August and kept pushing
    > the introductions back until they finally introduced the Motorola V710
    > which is on the market now (as of 8/12/04).
    >
    > I kept worrying that they wouldn't have a good phone out until the first
    > year of my two year contract would expire, but the phone is out now and
    > I contacted Verizon Customer Service via their 611 number to confirm
    > that they would honor their offer to let my purchase the phone based on
    > the incentive offered when I signed the contract last year, and they
    > told me that I couldn't get a price on the phone for signing a two-year
    > because I didn't take advantage of it when I originally renewed the
    > two-year contract in October 2003. They said if I wanted a new phone
    > now at the two-year price, I would have to sign a new two-year contract
    > effective now to get the two-year price on the new phone. They basically
    > told me I should have got a new phone when I renewed in October 2003,
    > even though they told me otherwise to get me to sign up in October 2003
    > because they didn’t have a new phone I wanted at that time. I was
    > within my rights to get a refurbished phone under the one-year warranty
    > on my orignal phone. Now it appears that I got a phone with no warranty
    > and they will not honor the incentive offer they made me in October 2003.
    >
    > And of course at
    >

    http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    > I can get the same phone for $169.99 with a new two year contract, which
    > is $100 less than I can get the same phone from Verizon with a new
    > two-year contract. I can't buy the phone from Wirefly and use it for my
    > current contract.
    >
    > So if I just buy the phone from Verzion with no contract, I have to pay
    > $319 bucks. If I buy the phone from them and sign a new contract, it
    > will cost me $279. If I get it through Wirefly.com, I can save over
    > $100 for the same two-year contract. I was wondering - if I get a new
    > two-year contract with Verizon but sign it through Wirefly, will Verizon
    > honor the contract and let me extend it?
    >
    > Or any suggestions on how to get Verizon to match the Wirefly price and
    > deal if I sign the two-year contract with them?
     
  4. I actually tried to suggest taking the phone from the North Hills store
    to the Cary store - but the North Hills store said that they had to keep
    the old phone once they gave me the refurbished phone. That meant that
    North Hills would have had me take both phones over to Cary to have the
    numbers transferred, then bring the old phone back to North Hills for
    their bookkeeping. As a photographer I sometimes have to borrow cars
    for photo shoots, and it freaks me out that I can borrow a Rolls Royce
    and drive it around town but can't take a phone from one store to the
    other on my honor.

    But I did go into the North Hills store today and told them my story.
    After spent 15 minutes chatting with a guy who used to work for
    Motorola (chip division, not phones), a CS rep named Tie came out and
    told me I could get the V710 for the $249 price, and they sould give me
    $100 off on top of it for signing a new contract. Which puts me in the
    same place I would have been had I been able to go with Wirefly - a new
    two-year contract for the phone I want at a good price. But I assume I
    could also buy any other phone they have in there and get the two-year
    price and $100 aditional credit.

    But I did notice that the key pad on the V710 didn't look all that hot -
    in fact on one of the demo phones, it looked like the keys are ready to
    pop off the rubber or vinyl sheet they are mounted on. Anyone know
    about the keys yet?

    I also was thinking about the Audiovox CDM8600 - with the deal they gave
    me, I can get the phone for free - does anyone know anything about this
    phone either?

    Chris

    Carl Rothman wrote:
    > Your story is a bit long and complex for the casual usenet reader but I
    > culled a few things from it.
    >
    > Let me begin by saying I have been extremely pleased with Verizon, have four
    > phones on their network, and have been with them for many years. They have
    > always proven to be very good (and flexible) with me and my family.
    >
    > So, to go on, first, different carriers have best coverage in different
    > areas. While Verizon has the best coverage in my NY metro area and I've
    > been with them for years, they may not be your best carrier in NC. That may
    > explain the dropouts. Though you do say they kept "repairing" the phone, I
    > can't imagine what hardware (or software for that matter) "repairs" could be
    > made to improve coverage.
    >
    > But, whatever, that case is what it is and what was done is done.
    >
    > Second, as far as I know WHEREVER you buy or obtain your phone, ANY Verizon
    > store is supposed to transfer your phone book to your new phone, either for
    > free, or for $10 maximum, depending on their whim. So, you should have been
    > able to get your refurbished phone from the North Hills store and take it to
    > Cary for the phone book transfer. I am surprised they didn't offer you that
    > opportunity. It might have been a good question to ask.
    >
    > Last, it appears to me that you, yourself, added to your current situation
    > by trying to hedge your bets. Not that doing so is wrong of you as a
    > consumer, but doing so comes with some inherent risks, as you've found out.
    > Poorly trained personnel on the telephone often make "promises" which are
    > inaccurate, misleading and/or misinformed. They are, after all, protected
    > by the anonimity of the telephone. If you don't have it in writing, or at
    > least have that persons' name and i.d. number, you basically have nothing at
    > all.
    >
    > Sorry for the lecture, but it is a "lesson too late for the learning".
    >
    > There was no need for you to renew your contract until the phone you wanted
    > was in the store, ready to be bought. All Verizon customers automatically
    > go on a month-to-month contract after their initial annual or bi-annual
    > contract expires. Your service would NOT have terminated. So, you could
    > have just waited until the phone you wanted was out and available before
    > renewing. I do that all the time.
    >
    > Anyway, all that aside, what to do? It won't be easy, but you could try
    > paring your story down a little to the most pertinent facts (it's way too
    > long and complex as you've told it and filled with irrelevancies) and call
    > 611 again.
    >
    > To me , the briefest essence of your story is this: "When I chose to renew
    > my contract, I was told I would be given a credit for a new phone as I did
    > not take one at the time of renewal. To date, I have received neither a new
    > phone nor the credit for one. Can you please give me the credit for a new
    > phone?".
    >
    > I would leave out all that detail fluff so the 611 customer service rep can
    > understand what you want. Just make the above direct-to-the-point statement
    > similar to what I've offered you as an example and see what happens.
    >
    > And, of course, there's always your local small claims court. I think a
    > small claims court arbitrator or judge might be sympathetic to your story.
    > But, I also think that as soon as Verizon receives the summons, they'll
    > contact you and rectify the problem. They don't want to go to court. I'm
    > only suggesting this as a last resort tactic. I am not, by nature, a
    > litigious person but would do it if given no choice.
    >
    > Good luck and I hope I've helped.
    >
    >
    >
    > "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in message
    > news:iHcXc.12953$2L3.168@newsread3.news.atl.earthlink.net...
    >
    >>Verizon Wireless is not honoring a special promotion deal that they made
    >>with me when I signed a two-year contract with them in October 2003.
    >>
    >>I originally signed up for Verizon Wireless service in October 2002 at a
    >>Radio Shack store. I signed a one-year contract in order to get a
    >>special promotion on call minutes and a special price on a phone. I got
    >>a Motorola V120C phone for a special price which was higher than the
    >>price for getting the phone on a two-year contract. I had to pay a
    >>small fee to get a one-year contract, which would not have to be paid
    >>had I signed up for a two-year contract. I also got a one-year warranty
    >>on the phone - which would be repaired or replaced at no charge during
    >>the first year.
    >>
    >>During that first year I had several problems with the original phone,
    >>and it was repaired several times at the Verizon store at North Hills SC
    >>in Raleigh, NC. The repairs did not seem to fix the phone, as people
    >>kept complaining that they couldn’t hear me, or that my calls kept
    >>getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    >>So in the Fall of 2003 – on or about early October 2003 – a Verizon
    >>Customer Service support person told me on the phone that I should take
    >>my phone to a Verizon store and have it replaced with either a new phone
    >>with a new warranty (since my contract was almost up) or a refurbished
    >>phone that would not have any additional warranty coverage). This was
    >>well within the one-year warranty of the original phone.
    >>
    >>At the time, I would have wanted to replace the phone only with a camera
    >>flip phone that were on the market with other companies, but Verizon
    >>didn’t carry them at this time. If I had known that they were not going
    >>to carry them for almost a year, I would have switched carriers.
    >>
    >>I didn’t want to get a totally new phone until I could make sure I was
    >>going to get a good deal with Verizon to renew my contract. So I wanted
    >>to see about getting a refurbished phone at least until I made up my
    >>mind. The Verizon store at North Hills did have V120C phones in stock,
    >>but they did not have a way to download all my store phone numbers, so
    >>they told me that I would have to get my phone from the Cary Verizon
    >>store. I contacted the Cary store and was informed that they didn't have
    >>any V120C phones in stick, that they would order me a replacement V120C
    >>phone, and would call me when it came in.
    >>
    >>After several days, the phone had not come in. I was worried that the
    >>one-year warranty would run out before the phone came in, so I contacted
    >>the main Verizon Customer Service support center (by dialing 611 and
    >>following the voice prompts) and asked them what they could do about
    >>expediting the shipping of my refurbished phone. They said they had
    >>nothing to do with that, and suggested that I get a new phone. I asked
    >>if there was any special deal that was being offered for signing up for
    >>a new contract. This was in early to mid October 2003, and my contract
    >>was due to expire at the end of the October.
    >>
    >>I was told on the phone that if I renewed my contract with Verizon by
    >>signing a new two-year contract, I was told I would be able to get a
    >>special price on a new phone that would be lower then the price I would
    >>pay if I had renewed for only one year, which was lower than the price I
    >>would get for no contract.
    >>
    >>At the time, Verizon had only recently introduced the the V120E phone -
    >>an upgrade from the V120C model. But it was not the phone I wanted -
    >>Motorola had been introducing a variety of camera flip phones and I was
    >>told by Verizon and had read on the Internet that Verizon would be
    >>getting them before Christmas. (This news was all over the Internet by
    >>this time. Of course as it got closer to Christmas, Verizon claimed
    >>that Motorola was having problems with parts delivery, and so they were
    >>going to carry LG flip camera phones instead of Motorola).
    >>
    >>When I told them that they didn't have any new phones I wanted to get
    >>right now, but that there were some phones scheduled to be released in
    >>the near future (by Christmas 2003), they said they would honor the
    >>price on the new phone for the two-year contract for one year after
    >>signing the two-year contract. That was my incentive to sign a two-year
    >>contract.
    >>
    >>Before I actually signed the new two-year contract at the end of October
    >>2003, I went into Verizon in Cary and got a refurbished phone. They no
    >>longer had any V120C phone, so they gave me a refurbished V120E phone
    >>that had no additional warranty - the warranty on the original phone was
    >>set to expire at the end October 2003. I would not have had a working
    >>phone had I not gotten the refurbished phone under the warranty.
    >>
    >>When I did sign the two-year contract at the end of October 2003, I did
    >>increase the number of peak minutes in my plan by paying more money per
    >>month when I signed the new two-year contract, but I could have gotten
    >>that same plan had I only signed a one-year contract. Then I waited for
    >>the new phones to arrive in the stores so I could take advantage of the
    >>offer Verizon had made to
    >>
    >>Well Verizon and Motorola had some well-publicized problems with their
    >>Motorola camera flip phones in late 2003. Basically - there weren't
    >>going to be any Motorola phones introduced in time for Christmas, and
    >>the first camera phones that Verizon offered were not tri-mode phones
    >>(that would work in analog as well as digital mode), so I held off
    >>making a purchase of a new phone. Verizon was scheduled to introduce
    >>these phones by March, May, June, July and early August and kept pushing
    >>the introductions back until they finally introduced the Motorola V710
    >>which is on the market now (as of 8/12/04).
    >>
    >>I kept worrying that they wouldn't have a good phone out until the first
    >>year of my two year contract would expire, but the phone is out now and
    >>I contacted Verizon Customer Service via their 611 number to confirm
    >>that they would honor their offer to let my purchase the phone based on
    >>the incentive offered when I signed the contract last year, and they
    >>told me that I couldn't get a price on the phone for signing a two-year
    >>because I didn't take advantage of it when I originally renewed the
    >>two-year contract in October 2003. They said if I wanted a new phone
    >>now at the two-year price, I would have to sign a new two-year contract
    >>effective now to get the two-year price on the new phone. They basically
    >>told me I should have got a new phone when I renewed in October 2003,
    >>even though they told me otherwise to get me to sign up in October 2003
    >>because they didn’t have a new phone I wanted at that time. I was
    >>within my rights to get a refurbished phone under the one-year warranty
    >>on my orignal phone. Now it appears that I got a phone with no warranty
    >>and they will not honor the incentive offer they made me in October 2003.
    >>
    >>And of course at
    >>

    >
    > http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    >
    >>I can get the same phone for $169.99 with a new two year contract, which
    >>is $100 less than I can get the same phone from Verizon with a new
    >>two-year contract. I can't buy the phone from Wirefly and use it for my
    >>current contract.
    >>
    >>So if I just buy the phone from Verzion with no contract, I have to pay
    >>$319 bucks. If I buy the phone from them and sign a new contract, it
    >>will cost me $279. If I get it through Wirefly.com, I can save over
    >>$100 for the same two-year contract. I was wondering - if I get a new
    >>two-year contract with Verizon but sign it through Wirefly, will Verizon
    >>honor the contract and let me extend it?
    >>
    >>Or any suggestions on how to get Verizon to match the Wirefly price and
    >>deal if I sign the two-year contract with them?

    >
    >
    >
     
  5. I actually tried to suggest taking the phone from the North Hills store
    to the Cary store - but the North Hills store said that they had to keep
    the old phone once they gave me the refurbished phone. That meant that
    North Hills would have had me take both phones over to Cary to have the
    numbers transferred, then bring the old phone back to North Hills for
    their bookkeeping. As a photographer I sometimes have to borrow cars
    for photo shoots, and it freaks me out that I can borrow a Rolls Royce
    and drive it around town but can't take a phone from one store to the
    other on my honor.

    But I did go into the North Hills store today and told them my story.
    After spent 15 minutes chatting with a guy who used to work for
    Motorola (chip division, not phones), a CS rep named Tie came out and
    told me I could get the V710 for the $249 price, and they sould give me
    $100 off on top of it for signing a new contract. Which puts me in the
    same place I would have been had I been able to go with Wirefly - a new
    two-year contract for the phone I want at a good price. But I assume I
    could also buy any other phone they have in there and get the two-year
    price and $100 aditional credit.

    But I did notice that the key pad on the V710 didn't look all that hot -
    in fact on one of the demo phones, it looked like the keys are ready to
    pop off the rubber or vinyl sheet they are mounted on. Anyone know
    about the keys yet?

    I also was thinking about the Audiovox CDM8600 - with the deal they gave
    me, I can get the phone for free - does anyone know anything about this
    phone either?

    Chris

    Carl Rothman wrote:
    > Your story is a bit long and complex for the casual usenet reader but I
    > culled a few things from it.
    >
    > Let me begin by saying I have been extremely pleased with Verizon, have four
    > phones on their network, and have been with them for many years. They have
    > always proven to be very good (and flexible) with me and my family.
    >
    > So, to go on, first, different carriers have best coverage in different
    > areas. While Verizon has the best coverage in my NY metro area and I've
    > been with them for years, they may not be your best carrier in NC. That may
    > explain the dropouts. Though you do say they kept "repairing" the phone, I
    > can't imagine what hardware (or software for that matter) "repairs" could be
    > made to improve coverage.
    >
    > But, whatever, that case is what it is and what was done is done.
    >
    > Second, as far as I know WHEREVER you buy or obtain your phone, ANY Verizon
    > store is supposed to transfer your phone book to your new phone, either for
    > free, or for $10 maximum, depending on their whim. So, you should have been
    > able to get your refurbished phone from the North Hills store and take it to
    > Cary for the phone book transfer. I am surprised they didn't offer you that
    > opportunity. It might have been a good question to ask.
    >
    > Last, it appears to me that you, yourself, added to your current situation
    > by trying to hedge your bets. Not that doing so is wrong of you as a
    > consumer, but doing so comes with some inherent risks, as you've found out.
    > Poorly trained personnel on the telephone often make "promises" which are
    > inaccurate, misleading and/or misinformed. They are, after all, protected
    > by the anonimity of the telephone. If you don't have it in writing, or at
    > least have that persons' name and i.d. number, you basically have nothing at
    > all.
    >
    > Sorry for the lecture, but it is a "lesson too late for the learning".
    >
    > There was no need for you to renew your contract until the phone you wanted
    > was in the store, ready to be bought. All Verizon customers automatically
    > go on a month-to-month contract after their initial annual or bi-annual
    > contract expires. Your service would NOT have terminated. So, you could
    > have just waited until the phone you wanted was out and available before
    > renewing. I do that all the time.
    >
    > Anyway, all that aside, what to do? It won't be easy, but you could try
    > paring your story down a little to the most pertinent facts (it's way too
    > long and complex as you've told it and filled with irrelevancies) and call
    > 611 again.
    >
    > To me , the briefest essence of your story is this: "When I chose to renew
    > my contract, I was told I would be given a credit for a new phone as I did
    > not take one at the time of renewal. To date, I have received neither a new
    > phone nor the credit for one. Can you please give me the credit for a new
    > phone?".
    >
    > I would leave out all that detail fluff so the 611 customer service rep can
    > understand what you want. Just make the above direct-to-the-point statement
    > similar to what I've offered you as an example and see what happens.
    >
    > And, of course, there's always your local small claims court. I think a
    > small claims court arbitrator or judge might be sympathetic to your story.
    > But, I also think that as soon as Verizon receives the summons, they'll
    > contact you and rectify the problem. They don't want to go to court. I'm
    > only suggesting this as a last resort tactic. I am not, by nature, a
    > litigious person but would do it if given no choice.
    >
    > Good luck and I hope I've helped.
    >
    >
    >
    > "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in message
    > news:iHcXc.12953$2L3.168@newsread3.news.atl.earthlink.net...
    >
    >>Verizon Wireless is not honoring a special promotion deal that they made
    >>with me when I signed a two-year contract with them in October 2003.
    >>
    >>I originally signed up for Verizon Wireless service in October 2002 at a
    >>Radio Shack store. I signed a one-year contract in order to get a
    >>special promotion on call minutes and a special price on a phone. I got
    >>a Motorola V120C phone for a special price which was higher than the
    >>price for getting the phone on a two-year contract. I had to pay a
    >>small fee to get a one-year contract, which would not have to be paid
    >>had I signed up for a two-year contract. I also got a one-year warranty
    >>on the phone - which would be repaired or replaced at no charge during
    >>the first year.
    >>
    >>During that first year I had several problems with the original phone,
    >>and it was repaired several times at the Verizon store at North Hills SC
    >>in Raleigh, NC. The repairs did not seem to fix the phone, as people
    >>kept complaining that they couldn’t hear me, or that my calls kept
    >>getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    >>So in the Fall of 2003 – on or about early October 2003 – a Verizon
    >>Customer Service support person told me on the phone that I should take
    >>my phone to a Verizon store and have it replaced with either a new phone
    >>with a new warranty (since my contract was almost up) or a refurbished
    >>phone that would not have any additional warranty coverage). This was
    >>well within the one-year warranty of the original phone.
    >>
    >>At the time, I would have wanted to replace the phone only with a camera
    >>flip phone that were on the market with other companies, but Verizon
    >>didn’t carry them at this time. If I had known that they were not going
    >>to carry them for almost a year, I would have switched carriers.
    >>
    >>I didn’t want to get a totally new phone until I could make sure I was
    >>going to get a good deal with Verizon to renew my contract. So I wanted
    >>to see about getting a refurbished phone at least until I made up my
    >>mind. The Verizon store at North Hills did have V120C phones in stock,
    >>but they did not have a way to download all my store phone numbers, so
    >>they told me that I would have to get my phone from the Cary Verizon
    >>store. I contacted the Cary store and was informed that they didn't have
    >>any V120C phones in stick, that they would order me a replacement V120C
    >>phone, and would call me when it came in.
    >>
    >>After several days, the phone had not come in. I was worried that the
    >>one-year warranty would run out before the phone came in, so I contacted
    >>the main Verizon Customer Service support center (by dialing 611 and
    >>following the voice prompts) and asked them what they could do about
    >>expediting the shipping of my refurbished phone. They said they had
    >>nothing to do with that, and suggested that I get a new phone. I asked
    >>if there was any special deal that was being offered for signing up for
    >>a new contract. This was in early to mid October 2003, and my contract
    >>was due to expire at the end of the October.
    >>
    >>I was told on the phone that if I renewed my contract with Verizon by
    >>signing a new two-year contract, I was told I would be able to get a
    >>special price on a new phone that would be lower then the price I would
    >>pay if I had renewed for only one year, which was lower than the price I
    >>would get for no contract.
    >>
    >>At the time, Verizon had only recently introduced the the V120E phone -
    >>an upgrade from the V120C model. But it was not the phone I wanted -
    >>Motorola had been introducing a variety of camera flip phones and I was
    >>told by Verizon and had read on the Internet that Verizon would be
    >>getting them before Christmas. (This news was all over the Internet by
    >>this time. Of course as it got closer to Christmas, Verizon claimed
    >>that Motorola was having problems with parts delivery, and so they were
    >>going to carry LG flip camera phones instead of Motorola).
    >>
    >>When I told them that they didn't have any new phones I wanted to get
    >>right now, but that there were some phones scheduled to be released in
    >>the near future (by Christmas 2003), they said they would honor the
    >>price on the new phone for the two-year contract for one year after
    >>signing the two-year contract. That was my incentive to sign a two-year
    >>contract.
    >>
    >>Before I actually signed the new two-year contract at the end of October
    >>2003, I went into Verizon in Cary and got a refurbished phone. They no
    >>longer had any V120C phone, so they gave me a refurbished V120E phone
    >>that had no additional warranty - the warranty on the original phone was
    >>set to expire at the end October 2003. I would not have had a working
    >>phone had I not gotten the refurbished phone under the warranty.
    >>
    >>When I did sign the two-year contract at the end of October 2003, I did
    >>increase the number of peak minutes in my plan by paying more money per
    >>month when I signed the new two-year contract, but I could have gotten
    >>that same plan had I only signed a one-year contract. Then I waited for
    >>the new phones to arrive in the stores so I could take advantage of the
    >>offer Verizon had made to
    >>
    >>Well Verizon and Motorola had some well-publicized problems with their
    >>Motorola camera flip phones in late 2003. Basically - there weren't
    >>going to be any Motorola phones introduced in time for Christmas, and
    >>the first camera phones that Verizon offered were not tri-mode phones
    >>(that would work in analog as well as digital mode), so I held off
    >>making a purchase of a new phone. Verizon was scheduled to introduce
    >>these phones by March, May, June, July and early August and kept pushing
    >>the introductions back until they finally introduced the Motorola V710
    >>which is on the market now (as of 8/12/04).
    >>
    >>I kept worrying that they wouldn't have a good phone out until the first
    >>year of my two year contract would expire, but the phone is out now and
    >>I contacted Verizon Customer Service via their 611 number to confirm
    >>that they would honor their offer to let my purchase the phone based on
    >>the incentive offered when I signed the contract last year, and they
    >>told me that I couldn't get a price on the phone for signing a two-year
    >>because I didn't take advantage of it when I originally renewed the
    >>two-year contract in October 2003. They said if I wanted a new phone
    >>now at the two-year price, I would have to sign a new two-year contract
    >>effective now to get the two-year price on the new phone. They basically
    >>told me I should have got a new phone when I renewed in October 2003,
    >>even though they told me otherwise to get me to sign up in October 2003
    >>because they didn’t have a new phone I wanted at that time. I was
    >>within my rights to get a refurbished phone under the one-year warranty
    >>on my orignal phone. Now it appears that I got a phone with no warranty
    >>and they will not honor the incentive offer they made me in October 2003.
    >>
    >>And of course at
    >>

    >
    > http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    >
    >>I can get the same phone for $169.99 with a new two year contract, which
    >>is $100 less than I can get the same phone from Verizon with a new
    >>two-year contract. I can't buy the phone from Wirefly and use it for my
    >>current contract.
    >>
    >>So if I just buy the phone from Verzion with no contract, I have to pay
    >>$319 bucks. If I buy the phone from them and sign a new contract, it
    >>will cost me $279. If I get it through Wirefly.com, I can save over
    >>$100 for the same two-year contract. I was wondering - if I get a new
    >>two-year contract with Verizon but sign it through Wirefly, will Verizon
    >>honor the contract and let me extend it?
    >>
    >>Or any suggestions on how to get Verizon to match the Wirefly price and
    >>deal if I sign the two-year contract with them?

    >
    >
    >
     
  6. "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in message
    news:iHcXc.12953$2L3.168@newsread3.news.atl.earthlink.net...
    > Verizon Wireless is not honoring a special promotion deal that they made
    > with me when I signed a two-year contract with them in October 2003.
    >
    > I originally signed up for Verizon Wireless service in October 2002 at a
    > Radio Shack store. I signed a one-year contract in order to get a
    > special promotion on call minutes and a special price on a phone. I got
    > a Motorola V120C phone for a special price which was higher than the
    > price for getting the phone on a two-year contract. I had to pay a
    > small fee to get a one-year contract, which would not have to be paid
    > had I signed up for a two-year contract. I also got a one-year warranty
    > on the phone - which would be repaired or replaced at no charge during
    > the first year.
    >
    > During that first year I had several problems with the original phone,
    > and it was repaired several times at the Verizon store at North Hills SC
    > in Raleigh, NC. The repairs did not seem to fix the phone, as people
    > kept complaining that they couldn’t hear me, or that my calls kept
    > getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    > So in the Fall of 2003 – on or about early October 2003 – a Verizon
    > Customer Service support person told me on the phone that I should take
    > my phone to a Verizon store and have it replaced with either a new phone
    > with a new warranty (since my contract was almost up) or a refurbished
    > phone that would not have any additional warranty coverage). This was
    > well within the one-year warranty of the original phone.
    >
    > At the time, I would have wanted to replace the phone only with a camera
    > flip phone that were on the market with other companies, but Verizon
    > didn’t carry them at this time. If I had known that they were not going
    > to carry them for almost a year, I would have switched carriers.


    Ahhhhh, you are experiencing the horrible timing this company has with
    releasing phones very late and out of time. Remember, this company will
    ALWAYS release phones much later then it's compeitor companies. So an
    example would be if a new technology is arising that doesn't pertain to a
    specific cellular company when the first cellular company starts using it or
    gets it, Verizon will wait on that for well over a year until you see it on
    their phone line-up. It's really too bad....you pay premium pricing, have
    the best cellular network around and can barely expect to see the latest
    phones on the market.


    >
    > I didn’t want to get a totally new phone until I could make sure I was
    > going to get a good deal with Verizon to renew my contract. So I wanted
    > to see about getting a refurbished phone at least until I made up my
    > mind. The Verizon store at North Hills did have V120C phones in stock,
    > but they did not have a way to download all my store phone numbers, so
    > they told me that I would have to get my phone from the Cary Verizon
    > store. I contacted the Cary store and was informed that they didn't have
    > any V120C phones in stick, that they would order me a replacement V120C
    > phone, and would call me when it came in.
    >
    > After several days, the phone had not come in. I was worried that the
    > one-year warranty would run out before the phone came in, so I contacted
    > the main Verizon Customer Service support center (by dialing 611 and
    > following the voice prompts) and asked them what they could do about
    > expediting the shipping of my refurbished phone. They said they had
    > nothing to do with that, and suggested that I get a new phone. I asked
    > if there was any special deal that was being offered for signing up for
    > a new contract. This was in early to mid October 2003, and my contract
    > was due to expire at the end of the October.
    >
    > I was told on the phone that if I renewed my contract with Verizon by
    > signing a new two-year contract, I was told I would be able to get a
    > special price on a new phone that would be lower then the price I would
    > pay if I had renewed for only one year, which was lower than the price I
    > would get for no contract.
    >
    > At the time, Verizon had only recently introduced the the V120E phone -
    > an upgrade from the V120C model. But it was not the phone I wanted -
    > Motorola had been introducing a variety of camera flip phones and I was
    > told by Verizon and had read on the Internet that Verizon would be
    > getting them before Christmas. (This news was all over the Internet by
    > this time. Of course as it got closer to Christmas, Verizon claimed
    > that Motorola was having problems with parts delivery, and so they were
    > going to carry LG flip camera phones instead of Motorola).


    NEVER listen to this company on release dates. They release phones months
    and months after the expected date. Specially NEVER listen to some one who
    told you verbally. They have no clue on what they are talking about and if
    you rely on what they said you will be screwed in the end. I've been around
    a long time and have yet to see this company release a phone on time. Not
    even once. A terrible record.

    > When I told them that they didn't have any new phones I wanted to get
    > right now, but that there were some phones scheduled to be released in
    > the near future (by Christmas 2003), they said they would honor the
    > price on the new phone for the two-year contract for one year after
    > signing the two-year contract. That was my incentive to sign a two-year
    > contract.
    >
    > Before I actually signed the new two-year contract at the end of October
    > 2003, I went into Verizon in Cary and got a refurbished phone. They no
    > longer had any V120C phone, so they gave me a refurbished V120E phone
    > that had no additional warranty - the warranty on the original phone was
    > set to expire at the end October 2003. I would not have had a working
    > phone had I not gotten the refurbished phone under the warranty.
    >
    > When I did sign the two-year contract at the end of October 2003, I did
    > increase the number of peak minutes in my plan by paying more money per
    > month when I signed the new two-year contract, but I could have gotten
    > that same plan had I only signed a one-year contract. Then I waited for
    > the new phones to arrive in the stores so I could take advantage of the
    > offer Verizon had made to
    >
    > Well Verizon and Motorola had some well-publicized problems with their
    > Motorola camera flip phones in late 2003. Basically - there weren't
    > going to be any Motorola phones introduced in time for Christmas, and
    > the first camera phones that Verizon offered were not tri-mode phones
    > (that would work in analog as well as digital mode), so I held off
    > making a purchase of a new phone. Verizon was scheduled to introduce
    > these phones by March, May, June, July and early August and kept pushing
    > the introductions back until they finally introduced the Motorola V710
    > which is on the market now (as of 8/12/04).
    >
    > I kept worrying that they wouldn't have a good phone out until the first
    > year of my two year contract would expire, but the phone is out now and
    > I contacted Verizon Customer Service via their 611 number to confirm
    > that they would honor their offer to let my purchase the phone based on
    > the incentive offered when I signed the contract last year, and they
    > told me that I couldn't get a price on the phone for signing a two-year
    > because I didn't take advantage of it when I originally renewed the
    > two-year contract in October 2003. They said if I wanted a new phone
    > now at the two-year price, I would have to sign a new two-year contract
    > effective now to get the two-year price on the new phone. They basically
    > told me I should have got a new phone when I renewed in October 2003,
    > even though they told me otherwise to get me to sign up in October 2003
    > because they didn’t have a new phone I wanted at that time. I was
    > within my rights to get a refurbished phone under the one-year warranty
    > on my orignal phone. Now it appears that I got a phone with no warranty
    > and they will not honor the incentive offer they made me in October 2003.
    >
    > And of course at
    >

    http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    > I can get the same phone for $169.99 with a new two year contract, which
    > is $100 less than I can get the same phone from Verizon with a new
    > two-year contract. I can't buy the phone from Wirefly and use it for my
    > current contract.
    >
    > So if I just buy the phone from Verzion with no contract, I have to pay
    > $319 bucks. If I buy the phone from them and sign a new contract, it
    > will cost me $279. If I get it through Wirefly.com, I can save over
    > $100 for the same two-year contract. I was wondering - if I get a new
    > two-year contract with Verizon but sign it through Wirefly, will Verizon
    > honor the contract and let me extend it?
    >
    > Or any suggestions on how to get Verizon to match the Wirefly price and
    > deal if I sign the two-year contract with them?


    You might as well just go with a different cellular company. Lets think
    about this. If you had a company like Cingular or AT&T, you would have had a
    large selection of beautiful phones that were all capable of the latest
    technology. Not having a good phone line up does screw the customer to some
    degree, but Verizon doesn't see it this way. All ya gotta do is read stuff
    like this and you'll see what people go through!!!
     
  7. "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in message
    news:iHcXc.12953$2L3.168@newsread3.news.atl.earthlink.net...
    > Verizon Wireless is not honoring a special promotion deal that they made
    > with me when I signed a two-year contract with them in October 2003.
    >
    > I originally signed up for Verizon Wireless service in October 2002 at a
    > Radio Shack store. I signed a one-year contract in order to get a
    > special promotion on call minutes and a special price on a phone. I got
    > a Motorola V120C phone for a special price which was higher than the
    > price for getting the phone on a two-year contract. I had to pay a
    > small fee to get a one-year contract, which would not have to be paid
    > had I signed up for a two-year contract. I also got a one-year warranty
    > on the phone - which would be repaired or replaced at no charge during
    > the first year.
    >
    > During that first year I had several problems with the original phone,
    > and it was repaired several times at the Verizon store at North Hills SC
    > in Raleigh, NC. The repairs did not seem to fix the phone, as people
    > kept complaining that they couldn’t hear me, or that my calls kept
    > getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    > So in the Fall of 2003 – on or about early October 2003 – a Verizon
    > Customer Service support person told me on the phone that I should take
    > my phone to a Verizon store and have it replaced with either a new phone
    > with a new warranty (since my contract was almost up) or a refurbished
    > phone that would not have any additional warranty coverage). This was
    > well within the one-year warranty of the original phone.
    >
    > At the time, I would have wanted to replace the phone only with a camera
    > flip phone that were on the market with other companies, but Verizon
    > didn’t carry them at this time. If I had known that they were not going
    > to carry them for almost a year, I would have switched carriers.


    Ahhhhh, you are experiencing the horrible timing this company has with
    releasing phones very late and out of time. Remember, this company will
    ALWAYS release phones much later then it's compeitor companies. So an
    example would be if a new technology is arising that doesn't pertain to a
    specific cellular company when the first cellular company starts using it or
    gets it, Verizon will wait on that for well over a year until you see it on
    their phone line-up. It's really too bad....you pay premium pricing, have
    the best cellular network around and can barely expect to see the latest
    phones on the market.


    >
    > I didn’t want to get a totally new phone until I could make sure I was
    > going to get a good deal with Verizon to renew my contract. So I wanted
    > to see about getting a refurbished phone at least until I made up my
    > mind. The Verizon store at North Hills did have V120C phones in stock,
    > but they did not have a way to download all my store phone numbers, so
    > they told me that I would have to get my phone from the Cary Verizon
    > store. I contacted the Cary store and was informed that they didn't have
    > any V120C phones in stick, that they would order me a replacement V120C
    > phone, and would call me when it came in.
    >
    > After several days, the phone had not come in. I was worried that the
    > one-year warranty would run out before the phone came in, so I contacted
    > the main Verizon Customer Service support center (by dialing 611 and
    > following the voice prompts) and asked them what they could do about
    > expediting the shipping of my refurbished phone. They said they had
    > nothing to do with that, and suggested that I get a new phone. I asked
    > if there was any special deal that was being offered for signing up for
    > a new contract. This was in early to mid October 2003, and my contract
    > was due to expire at the end of the October.
    >
    > I was told on the phone that if I renewed my contract with Verizon by
    > signing a new two-year contract, I was told I would be able to get a
    > special price on a new phone that would be lower then the price I would
    > pay if I had renewed for only one year, which was lower than the price I
    > would get for no contract.
    >
    > At the time, Verizon had only recently introduced the the V120E phone -
    > an upgrade from the V120C model. But it was not the phone I wanted -
    > Motorola had been introducing a variety of camera flip phones and I was
    > told by Verizon and had read on the Internet that Verizon would be
    > getting them before Christmas. (This news was all over the Internet by
    > this time. Of course as it got closer to Christmas, Verizon claimed
    > that Motorola was having problems with parts delivery, and so they were
    > going to carry LG flip camera phones instead of Motorola).


    NEVER listen to this company on release dates. They release phones months
    and months after the expected date. Specially NEVER listen to some one who
    told you verbally. They have no clue on what they are talking about and if
    you rely on what they said you will be screwed in the end. I've been around
    a long time and have yet to see this company release a phone on time. Not
    even once. A terrible record.

    > When I told them that they didn't have any new phones I wanted to get
    > right now, but that there were some phones scheduled to be released in
    > the near future (by Christmas 2003), they said they would honor the
    > price on the new phone for the two-year contract for one year after
    > signing the two-year contract. That was my incentive to sign a two-year
    > contract.
    >
    > Before I actually signed the new two-year contract at the end of October
    > 2003, I went into Verizon in Cary and got a refurbished phone. They no
    > longer had any V120C phone, so they gave me a refurbished V120E phone
    > that had no additional warranty - the warranty on the original phone was
    > set to expire at the end October 2003. I would not have had a working
    > phone had I not gotten the refurbished phone under the warranty.
    >
    > When I did sign the two-year contract at the end of October 2003, I did
    > increase the number of peak minutes in my plan by paying more money per
    > month when I signed the new two-year contract, but I could have gotten
    > that same plan had I only signed a one-year contract. Then I waited for
    > the new phones to arrive in the stores so I could take advantage of the
    > offer Verizon had made to
    >
    > Well Verizon and Motorola had some well-publicized problems with their
    > Motorola camera flip phones in late 2003. Basically - there weren't
    > going to be any Motorola phones introduced in time for Christmas, and
    > the first camera phones that Verizon offered were not tri-mode phones
    > (that would work in analog as well as digital mode), so I held off
    > making a purchase of a new phone. Verizon was scheduled to introduce
    > these phones by March, May, June, July and early August and kept pushing
    > the introductions back until they finally introduced the Motorola V710
    > which is on the market now (as of 8/12/04).
    >
    > I kept worrying that they wouldn't have a good phone out until the first
    > year of my two year contract would expire, but the phone is out now and
    > I contacted Verizon Customer Service via their 611 number to confirm
    > that they would honor their offer to let my purchase the phone based on
    > the incentive offered when I signed the contract last year, and they
    > told me that I couldn't get a price on the phone for signing a two-year
    > because I didn't take advantage of it when I originally renewed the
    > two-year contract in October 2003. They said if I wanted a new phone
    > now at the two-year price, I would have to sign a new two-year contract
    > effective now to get the two-year price on the new phone. They basically
    > told me I should have got a new phone when I renewed in October 2003,
    > even though they told me otherwise to get me to sign up in October 2003
    > because they didn’t have a new phone I wanted at that time. I was
    > within my rights to get a refurbished phone under the one-year warranty
    > on my orignal phone. Now it appears that I got a phone with no warranty
    > and they will not honor the incentive offer they made me in October 2003.
    >
    > And of course at
    >

    http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    > I can get the same phone for $169.99 with a new two year contract, which
    > is $100 less than I can get the same phone from Verizon with a new
    > two-year contract. I can't buy the phone from Wirefly and use it for my
    > current contract.
    >
    > So if I just buy the phone from Verzion with no contract, I have to pay
    > $319 bucks. If I buy the phone from them and sign a new contract, it
    > will cost me $279. If I get it through Wirefly.com, I can save over
    > $100 for the same two-year contract. I was wondering - if I get a new
    > two-year contract with Verizon but sign it through Wirefly, will Verizon
    > honor the contract and let me extend it?
    >
    > Or any suggestions on how to get Verizon to match the Wirefly price and
    > deal if I sign the two-year contract with them?


    You might as well just go with a different cellular company. Lets think
    about this. If you had a company like Cingular or AT&T, you would have had a
    large selection of beautiful phones that were all capable of the latest
    technology. Not having a good phone line up does screw the customer to some
    degree, but Verizon doesn't see it this way. All ya gotta do is read stuff
    like this and you'll see what people go through!!!
     
  8. Carl Rothman

    Carl Rothman Guest

    I have the new v710. I don't understand your reference to the keypad. the
    phone is built solidly and works very well. Other than that the vibro-alert
    is weaker than my v60i, I like the phone a lot. Are you sure you weren't
    looking at one of those "dummy" phones they sometimes put out for display or
    was it a working phone?

    I highly recommend you accept that v710 deal.

    Good luck.
    "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in message
    news:1ZwXc.14090$2L3.4104@newsread3.news.atl.earthlink.net...
    > I actually tried to suggest taking the phone from the North Hills store
    > to the Cary store - but the North Hills store said that they had to keep
    > the old phone once they gave me the refurbished phone. That meant that
    > North Hills would have had me take both phones over to Cary to have the
    > numbers transferred, then bring the old phone back to North Hills for
    > their bookkeeping. As a photographer I sometimes have to borrow cars
    > for photo shoots, and it freaks me out that I can borrow a Rolls Royce
    > and drive it around town but can't take a phone from one store to the
    > other on my honor.
    >
    > But I did go into the North Hills store today and told them my story.
    > After spent 15 minutes chatting with a guy who used to work for
    > Motorola (chip division, not phones), a CS rep named Tie came out and
    > told me I could get the V710 for the $249 price, and they sould give me
    > $100 off on top of it for signing a new contract. Which puts me in the
    > same place I would have been had I been able to go with Wirefly - a new
    > two-year contract for the phone I want at a good price. But I assume I
    > could also buy any other phone they have in there and get the two-year
    > price and $100 aditional credit.
    >
    > But I did notice that the key pad on the V710 didn't look all that hot -
    > in fact on one of the demo phones, it looked like the keys are ready to
    > pop off the rubber or vinyl sheet they are mounted on. Anyone know
    > about the keys yet?
    >
    > I also was thinking about the Audiovox CDM8600 - with the deal they gave
    > me, I can get the phone for free - does anyone know anything about this
    > phone either?
    >
    > Chris
    >
    > Carl Rothman wrote:
    > > Your story is a bit long and complex for the casual usenet reader but I
    > > culled a few things from it.
    > >
    > > Let me begin by saying I have been extremely pleased with Verizon, have

    four
    > > phones on their network, and have been with them for many years. They

    have
    > > always proven to be very good (and flexible) with me and my family.
    > >
    > > So, to go on, first, different carriers have best coverage in different
    > > areas. While Verizon has the best coverage in my NY metro area and I've
    > > been with them for years, they may not be your best carrier in NC. That

    may
    > > explain the dropouts. Though you do say they kept "repairing" the phone,

    I
    > > can't imagine what hardware (or software for that matter) "repairs"

    could be
    > > made to improve coverage.
    > >
    > > But, whatever, that case is what it is and what was done is done.
    > >
    > > Second, as far as I know WHEREVER you buy or obtain your phone, ANY

    Verizon
    > > store is supposed to transfer your phone book to your new phone, either

    for
    > > free, or for $10 maximum, depending on their whim. So, you should have

    been
    > > able to get your refurbished phone from the North Hills store and take

    it to
    > > Cary for the phone book transfer. I am surprised they didn't offer you

    that
    > > opportunity. It might have been a good question to ask.
    > >
    > > Last, it appears to me that you, yourself, added to your current

    situation
    > > by trying to hedge your bets. Not that doing so is wrong of you as a
    > > consumer, but doing so comes with some inherent risks, as you've found

    out.
    > > Poorly trained personnel on the telephone often make "promises" which

    are
    > > inaccurate, misleading and/or misinformed. They are, after all,

    protected
    > > by the anonimity of the telephone. If you don't have it in writing, or

    at
    > > least have that persons' name and i.d. number, you basically have

    nothing at
    > > all.
    > >
    > > Sorry for the lecture, but it is a "lesson too late for the learning".
    > >
    > > There was no need for you to renew your contract until the phone you

    wanted
    > > was in the store, ready to be bought. All Verizon customers

    automatically
    > > go on a month-to-month contract after their initial annual or bi-annual
    > > contract expires. Your service would NOT have terminated. So, you

    could
    > > have just waited until the phone you wanted was out and available before
    > > renewing. I do that all the time.
    > >
    > > Anyway, all that aside, what to do? It won't be easy, but you could try
    > > paring your story down a little to the most pertinent facts (it's way

    too
    > > long and complex as you've told it and filled with irrelevancies) and

    call
    > > 611 again.
    > >
    > > To me , the briefest essence of your story is this: "When I chose to

    renew
    > > my contract, I was told I would be given a credit for a new phone as I

    did
    > > not take one at the time of renewal. To date, I have received neither a

    new
    > > phone nor the credit for one. Can you please give me the credit for a

    new
    > > phone?".
    > >
    > > I would leave out all that detail fluff so the 611 customer service rep

    can
    > > understand what you want. Just make the above direct-to-the-point

    statement
    > > similar to what I've offered you as an example and see what happens.
    > >
    > > And, of course, there's always your local small claims court. I think a
    > > small claims court arbitrator or judge might be sympathetic to your

    story.
    > > But, I also think that as soon as Verizon receives the summons, they'll
    > > contact you and rectify the problem. They don't want to go to court.

    I'm
    > > only suggesting this as a last resort tactic. I am not, by nature, a
    > > litigious person but would do it if given no choice.
    > >
    > > Good luck and I hope I've helped.
    > >
    > >
    > >
    > > "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in

    message
    > > news:iHcXc.12953$2L3.168@newsread3.news.atl.earthlink.net...
    > >
    > >>Verizon Wireless is not honoring a special promotion deal that they made
    > >>with me when I signed a two-year contract with them in October 2003.
    > >>
    > >>I originally signed up for Verizon Wireless service in October 2002 at a
    > >>Radio Shack store. I signed a one-year contract in order to get a
    > >>special promotion on call minutes and a special price on a phone. I got
    > >>a Motorola V120C phone for a special price which was higher than the
    > >>price for getting the phone on a two-year contract. I had to pay a
    > >>small fee to get a one-year contract, which would not have to be paid
    > >>had I signed up for a two-year contract. I also got a one-year warranty
    > >>on the phone - which would be repaired or replaced at no charge during
    > >>the first year.
    > >>
    > >>During that first year I had several problems with the original phone,
    > >>and it was repaired several times at the Verizon store at North Hills SC
    > >>in Raleigh, NC. The repairs did not seem to fix the phone, as people
    > >>kept complaining that they couldn’t hear me, or that my calls kept
    > >>getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    > >>So in the Fall of 2003 – on or about early October 2003 – a Verizon
    > >>Customer Service support person told me on the phone that I should take
    > >>my phone to a Verizon store and have it replaced with either a new phone
    > >>with a new warranty (since my contract was almost up) or a refurbished
    > >>phone that would not have any additional warranty coverage). This was
    > >>well within the one-year warranty of the original phone.
    > >>
    > >>At the time, I would have wanted to replace the phone only with a camera
    > >>flip phone that were on the market with other companies, but Verizon
    > >>didn’t carry them at this time. If I had known that they were not going
    > >>to carry them for almost a year, I would have switched carriers.
    > >>
    > >>I didn’t want to get a totally new phone until I could make sure I was
    > >>going to get a good deal with Verizon to renew my contract. So I wanted
    > >>to see about getting a refurbished phone at least until I made up my
    > >>mind. The Verizon store at North Hills did have V120C phones in stock,
    > >>but they did not have a way to download all my store phone numbers, so
    > >>they told me that I would have to get my phone from the Cary Verizon
    > >>store. I contacted the Cary store and was informed that they didn't have
    > >>any V120C phones in stick, that they would order me a replacement V120C
    > >>phone, and would call me when it came in.
    > >>
    > >>After several days, the phone had not come in. I was worried that the
    > >>one-year warranty would run out before the phone came in, so I contacted
    > >>the main Verizon Customer Service support center (by dialing 611 and
    > >>following the voice prompts) and asked them what they could do about
    > >>expediting the shipping of my refurbished phone. They said they had
    > >>nothing to do with that, and suggested that I get a new phone. I asked
    > >>if there was any special deal that was being offered for signing up for
    > >>a new contract. This was in early to mid October 2003, and my contract
    > >>was due to expire at the end of the October.
    > >>
    > >>I was told on the phone that if I renewed my contract with Verizon by
    > >>signing a new two-year contract, I was told I would be able to get a
    > >>special price on a new phone that would be lower then the price I would
    > >>pay if I had renewed for only one year, which was lower than the price I
    > >>would get for no contract.
    > >>
    > >>At the time, Verizon had only recently introduced the the V120E phone -
    > >>an upgrade from the V120C model. But it was not the phone I wanted -
    > >>Motorola had been introducing a variety of camera flip phones and I was
    > >>told by Verizon and had read on the Internet that Verizon would be
    > >>getting them before Christmas. (This news was all over the Internet by
    > >>this time. Of course as it got closer to Christmas, Verizon claimed
    > >>that Motorola was having problems with parts delivery, and so they were
    > >>going to carry LG flip camera phones instead of Motorola).
    > >>
    > >>When I told them that they didn't have any new phones I wanted to get
    > >>right now, but that there were some phones scheduled to be released in
    > >>the near future (by Christmas 2003), they said they would honor the
    > >>price on the new phone for the two-year contract for one year after
    > >>signing the two-year contract. That was my incentive to sign a two-year
    > >>contract.
    > >>
    > >>Before I actually signed the new two-year contract at the end of October
    > >>2003, I went into Verizon in Cary and got a refurbished phone. They no
    > >>longer had any V120C phone, so they gave me a refurbished V120E phone
    > >>that had no additional warranty - the warranty on the original phone was
    > >>set to expire at the end October 2003. I would not have had a working
    > >>phone had I not gotten the refurbished phone under the warranty.
    > >>
    > >>When I did sign the two-year contract at the end of October 2003, I did
    > >>increase the number of peak minutes in my plan by paying more money per
    > >>month when I signed the new two-year contract, but I could have gotten
    > >>that same plan had I only signed a one-year contract. Then I waited for
    > >>the new phones to arrive in the stores so I could take advantage of the
    > >>offer Verizon had made to
    > >>
    > >>Well Verizon and Motorola had some well-publicized problems with their
    > >>Motorola camera flip phones in late 2003. Basically - there weren't
    > >>going to be any Motorola phones introduced in time for Christmas, and
    > >>the first camera phones that Verizon offered were not tri-mode phones
    > >>(that would work in analog as well as digital mode), so I held off
    > >>making a purchase of a new phone. Verizon was scheduled to introduce
    > >>these phones by March, May, June, July and early August and kept pushing
    > >>the introductions back until they finally introduced the Motorola V710
    > >>which is on the market now (as of 8/12/04).
    > >>
    > >>I kept worrying that they wouldn't have a good phone out until the first
    > >>year of my two year contract would expire, but the phone is out now and
    > >>I contacted Verizon Customer Service via their 611 number to confirm
    > >>that they would honor their offer to let my purchase the phone based on
    > >>the incentive offered when I signed the contract last year, and they
    > >>told me that I couldn't get a price on the phone for signing a two-year
    > >>because I didn't take advantage of it when I originally renewed the
    > >>two-year contract in October 2003. They said if I wanted a new phone
    > >>now at the two-year price, I would have to sign a new two-year contract
    > >>effective now to get the two-year price on the new phone. They basically
    > >>told me I should have got a new phone when I renewed in October 2003,
    > >>even though they told me otherwise to get me to sign up in October 2003
    > >>because they didn’t have a new phone I wanted at that time. I was
    > >>within my rights to get a refurbished phone under the one-year warranty
    > >>on my orignal phone. Now it appears that I got a phone with no warranty
    > >>and they will not honor the incentive offer they made me in October

    2003.
    > >>
    > >>And of course at
    > >>

    > >
    > >

    http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    > >
    > >>I can get the same phone for $169.99 with a new two year contract, which
    > >>is $100 less than I can get the same phone from Verizon with a new
    > >>two-year contract. I can't buy the phone from Wirefly and use it for my
    > >>current contract.
    > >>
    > >>So if I just buy the phone from Verzion with no contract, I have to pay
    > >>$319 bucks. If I buy the phone from them and sign a new contract, it
    > >>will cost me $279. If I get it through Wirefly.com, I can save over
    > >>$100 for the same two-year contract. I was wondering - if I get a new
    > >>two-year contract with Verizon but sign it through Wirefly, will Verizon
    > >>honor the contract and let me extend it?
    > >>
    > >>Or any suggestions on how to get Verizon to match the Wirefly price and
    > >>deal if I sign the two-year contract with them?

    > >
    > >
    > >
     
  9. Carl Rothman

    Carl Rothman Guest

    I have the new v710. I don't understand your reference to the keypad. the
    phone is built solidly and works very well. Other than that the vibro-alert
    is weaker than my v60i, I like the phone a lot. Are you sure you weren't
    looking at one of those "dummy" phones they sometimes put out for display or
    was it a working phone?

    I highly recommend you accept that v710 deal.

    Good luck.
    "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in message
    news:1ZwXc.14090$2L3.4104@newsread3.news.atl.earthlink.net...
    > I actually tried to suggest taking the phone from the North Hills store
    > to the Cary store - but the North Hills store said that they had to keep
    > the old phone once they gave me the refurbished phone. That meant that
    > North Hills would have had me take both phones over to Cary to have the
    > numbers transferred, then bring the old phone back to North Hills for
    > their bookkeeping. As a photographer I sometimes have to borrow cars
    > for photo shoots, and it freaks me out that I can borrow a Rolls Royce
    > and drive it around town but can't take a phone from one store to the
    > other on my honor.
    >
    > But I did go into the North Hills store today and told them my story.
    > After spent 15 minutes chatting with a guy who used to work for
    > Motorola (chip division, not phones), a CS rep named Tie came out and
    > told me I could get the V710 for the $249 price, and they sould give me
    > $100 off on top of it for signing a new contract. Which puts me in the
    > same place I would have been had I been able to go with Wirefly - a new
    > two-year contract for the phone I want at a good price. But I assume I
    > could also buy any other phone they have in there and get the two-year
    > price and $100 aditional credit.
    >
    > But I did notice that the key pad on the V710 didn't look all that hot -
    > in fact on one of the demo phones, it looked like the keys are ready to
    > pop off the rubber or vinyl sheet they are mounted on. Anyone know
    > about the keys yet?
    >
    > I also was thinking about the Audiovox CDM8600 - with the deal they gave
    > me, I can get the phone for free - does anyone know anything about this
    > phone either?
    >
    > Chris
    >
    > Carl Rothman wrote:
    > > Your story is a bit long and complex for the casual usenet reader but I
    > > culled a few things from it.
    > >
    > > Let me begin by saying I have been extremely pleased with Verizon, have

    four
    > > phones on their network, and have been with them for many years. They

    have
    > > always proven to be very good (and flexible) with me and my family.
    > >
    > > So, to go on, first, different carriers have best coverage in different
    > > areas. While Verizon has the best coverage in my NY metro area and I've
    > > been with them for years, they may not be your best carrier in NC. That

    may
    > > explain the dropouts. Though you do say they kept "repairing" the phone,

    I
    > > can't imagine what hardware (or software for that matter) "repairs"

    could be
    > > made to improve coverage.
    > >
    > > But, whatever, that case is what it is and what was done is done.
    > >
    > > Second, as far as I know WHEREVER you buy or obtain your phone, ANY

    Verizon
    > > store is supposed to transfer your phone book to your new phone, either

    for
    > > free, or for $10 maximum, depending on their whim. So, you should have

    been
    > > able to get your refurbished phone from the North Hills store and take

    it to
    > > Cary for the phone book transfer. I am surprised they didn't offer you

    that
    > > opportunity. It might have been a good question to ask.
    > >
    > > Last, it appears to me that you, yourself, added to your current

    situation
    > > by trying to hedge your bets. Not that doing so is wrong of you as a
    > > consumer, but doing so comes with some inherent risks, as you've found

    out.
    > > Poorly trained personnel on the telephone often make "promises" which

    are
    > > inaccurate, misleading and/or misinformed. They are, after all,

    protected
    > > by the anonimity of the telephone. If you don't have it in writing, or

    at
    > > least have that persons' name and i.d. number, you basically have

    nothing at
    > > all.
    > >
    > > Sorry for the lecture, but it is a "lesson too late for the learning".
    > >
    > > There was no need for you to renew your contract until the phone you

    wanted
    > > was in the store, ready to be bought. All Verizon customers

    automatically
    > > go on a month-to-month contract after their initial annual or bi-annual
    > > contract expires. Your service would NOT have terminated. So, you

    could
    > > have just waited until the phone you wanted was out and available before
    > > renewing. I do that all the time.
    > >
    > > Anyway, all that aside, what to do? It won't be easy, but you could try
    > > paring your story down a little to the most pertinent facts (it's way

    too
    > > long and complex as you've told it and filled with irrelevancies) and

    call
    > > 611 again.
    > >
    > > To me , the briefest essence of your story is this: "When I chose to

    renew
    > > my contract, I was told I would be given a credit for a new phone as I

    did
    > > not take one at the time of renewal. To date, I have received neither a

    new
    > > phone nor the credit for one. Can you please give me the credit for a

    new
    > > phone?".
    > >
    > > I would leave out all that detail fluff so the 611 customer service rep

    can
    > > understand what you want. Just make the above direct-to-the-point

    statement
    > > similar to what I've offered you as an example and see what happens.
    > >
    > > And, of course, there's always your local small claims court. I think a
    > > small claims court arbitrator or judge might be sympathetic to your

    story.
    > > But, I also think that as soon as Verizon receives the summons, they'll
    > > contact you and rectify the problem. They don't want to go to court.

    I'm
    > > only suggesting this as a last resort tactic. I am not, by nature, a
    > > litigious person but would do it if given no choice.
    > >
    > > Good luck and I hope I've helped.
    > >
    > >
    > >
    > > "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in

    message
    > > news:iHcXc.12953$2L3.168@newsread3.news.atl.earthlink.net...
    > >
    > >>Verizon Wireless is not honoring a special promotion deal that they made
    > >>with me when I signed a two-year contract with them in October 2003.
    > >>
    > >>I originally signed up for Verizon Wireless service in October 2002 at a
    > >>Radio Shack store. I signed a one-year contract in order to get a
    > >>special promotion on call minutes and a special price on a phone. I got
    > >>a Motorola V120C phone for a special price which was higher than the
    > >>price for getting the phone on a two-year contract. I had to pay a
    > >>small fee to get a one-year contract, which would not have to be paid
    > >>had I signed up for a two-year contract. I also got a one-year warranty
    > >>on the phone - which would be repaired or replaced at no charge during
    > >>the first year.
    > >>
    > >>During that first year I had several problems with the original phone,
    > >>and it was repaired several times at the Verizon store at North Hills SC
    > >>in Raleigh, NC. The repairs did not seem to fix the phone, as people
    > >>kept complaining that they couldn’t hear me, or that my calls kept
    > >>getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    > >>So in the Fall of 2003 – on or about early October 2003 – a Verizon
    > >>Customer Service support person told me on the phone that I should take
    > >>my phone to a Verizon store and have it replaced with either a new phone
    > >>with a new warranty (since my contract was almost up) or a refurbished
    > >>phone that would not have any additional warranty coverage). This was
    > >>well within the one-year warranty of the original phone.
    > >>
    > >>At the time, I would have wanted to replace the phone only with a camera
    > >>flip phone that were on the market with other companies, but Verizon
    > >>didn’t carry them at this time. If I had known that they were not going
    > >>to carry them for almost a year, I would have switched carriers.
    > >>
    > >>I didn’t want to get a totally new phone until I could make sure I was
    > >>going to get a good deal with Verizon to renew my contract. So I wanted
    > >>to see about getting a refurbished phone at least until I made up my
    > >>mind. The Verizon store at North Hills did have V120C phones in stock,
    > >>but they did not have a way to download all my store phone numbers, so
    > >>they told me that I would have to get my phone from the Cary Verizon
    > >>store. I contacted the Cary store and was informed that they didn't have
    > >>any V120C phones in stick, that they would order me a replacement V120C
    > >>phone, and would call me when it came in.
    > >>
    > >>After several days, the phone had not come in. I was worried that the
    > >>one-year warranty would run out before the phone came in, so I contacted
    > >>the main Verizon Customer Service support center (by dialing 611 and
    > >>following the voice prompts) and asked them what they could do about
    > >>expediting the shipping of my refurbished phone. They said they had
    > >>nothing to do with that, and suggested that I get a new phone. I asked
    > >>if there was any special deal that was being offered for signing up for
    > >>a new contract. This was in early to mid October 2003, and my contract
    > >>was due to expire at the end of the October.
    > >>
    > >>I was told on the phone that if I renewed my contract with Verizon by
    > >>signing a new two-year contract, I was told I would be able to get a
    > >>special price on a new phone that would be lower then the price I would
    > >>pay if I had renewed for only one year, which was lower than the price I
    > >>would get for no contract.
    > >>
    > >>At the time, Verizon had only recently introduced the the V120E phone -
    > >>an upgrade from the V120C model. But it was not the phone I wanted -
    > >>Motorola had been introducing a variety of camera flip phones and I was
    > >>told by Verizon and had read on the Internet that Verizon would be
    > >>getting them before Christmas. (This news was all over the Internet by
    > >>this time. Of course as it got closer to Christmas, Verizon claimed
    > >>that Motorola was having problems with parts delivery, and so they were
    > >>going to carry LG flip camera phones instead of Motorola).
    > >>
    > >>When I told them that they didn't have any new phones I wanted to get
    > >>right now, but that there were some phones scheduled to be released in
    > >>the near future (by Christmas 2003), they said they would honor the
    > >>price on the new phone for the two-year contract for one year after
    > >>signing the two-year contract. That was my incentive to sign a two-year
    > >>contract.
    > >>
    > >>Before I actually signed the new two-year contract at the end of October
    > >>2003, I went into Verizon in Cary and got a refurbished phone. They no
    > >>longer had any V120C phone, so they gave me a refurbished V120E phone
    > >>that had no additional warranty - the warranty on the original phone was
    > >>set to expire at the end October 2003. I would not have had a working
    > >>phone had I not gotten the refurbished phone under the warranty.
    > >>
    > >>When I did sign the two-year contract at the end of October 2003, I did
    > >>increase the number of peak minutes in my plan by paying more money per
    > >>month when I signed the new two-year contract, but I could have gotten
    > >>that same plan had I only signed a one-year contract. Then I waited for
    > >>the new phones to arrive in the stores so I could take advantage of the
    > >>offer Verizon had made to
    > >>
    > >>Well Verizon and Motorola had some well-publicized problems with their
    > >>Motorola camera flip phones in late 2003. Basically - there weren't
    > >>going to be any Motorola phones introduced in time for Christmas, and
    > >>the first camera phones that Verizon offered were not tri-mode phones
    > >>(that would work in analog as well as digital mode), so I held off
    > >>making a purchase of a new phone. Verizon was scheduled to introduce
    > >>these phones by March, May, June, July and early August and kept pushing
    > >>the introductions back until they finally introduced the Motorola V710
    > >>which is on the market now (as of 8/12/04).
    > >>
    > >>I kept worrying that they wouldn't have a good phone out until the first
    > >>year of my two year contract would expire, but the phone is out now and
    > >>I contacted Verizon Customer Service via their 611 number to confirm
    > >>that they would honor their offer to let my purchase the phone based on
    > >>the incentive offered when I signed the contract last year, and they
    > >>told me that I couldn't get a price on the phone for signing a two-year
    > >>because I didn't take advantage of it when I originally renewed the
    > >>two-year contract in October 2003. They said if I wanted a new phone
    > >>now at the two-year price, I would have to sign a new two-year contract
    > >>effective now to get the two-year price on the new phone. They basically
    > >>told me I should have got a new phone when I renewed in October 2003,
    > >>even though they told me otherwise to get me to sign up in October 2003
    > >>because they didn’t have a new phone I wanted at that time. I was
    > >>within my rights to get a refurbished phone under the one-year warranty
    > >>on my orignal phone. Now it appears that I got a phone with no warranty
    > >>and they will not honor the incentive offer they made me in October

    2003.
    > >>
    > >>And of course at
    > >>

    > >
    > >

    http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    > >
    > >>I can get the same phone for $169.99 with a new two year contract, which
    > >>is $100 less than I can get the same phone from Verizon with a new
    > >>two-year contract. I can't buy the phone from Wirefly and use it for my
    > >>current contract.
    > >>
    > >>So if I just buy the phone from Verzion with no contract, I have to pay
    > >>$319 bucks. If I buy the phone from them and sign a new contract, it
    > >>will cost me $279. If I get it through Wirefly.com, I can save over
    > >>$100 for the same two-year contract. I was wondering - if I get a new
    > >>two-year contract with Verizon but sign it through Wirefly, will Verizon
    > >>honor the contract and let me extend it?
    > >>
    > >>Or any suggestions on how to get Verizon to match the Wirefly price and
    > >>deal if I sign the two-year contract with them?

    > >
    > >
    > >
     
  10. On Fri, 27 Aug 2004 02:26:05 GMT, USENET READER
    <usenetreader.biteme@earthlink.biteme.net> wrote:

    >I also was thinking about the Audiovox CDM8600 - with the deal they gave
    >me, I can get the phone for free - does anyone know anything about this
    >phone either?


    Whatever your route, if you continue with VZW, ask about extended
    warranty coverage for your phones to cover you after the warranty runs
    out. You must sign up before it does.
     
  11. On Fri, 27 Aug 2004 02:26:05 GMT, USENET READER
    <usenetreader.biteme@earthlink.biteme.net> wrote:

    >I also was thinking about the Audiovox CDM8600 - with the deal they gave
    >me, I can get the phone for free - does anyone know anything about this
    >phone either?


    Whatever your route, if you continue with VZW, ask about extended
    warranty coverage for your phones to cover you after the warranty runs
    out. You must sign up before it does.
     
  12. No - it was a working V710 that was secured to the base by a nylon
    wire-tie that was wrapped around the phone, perhaps compressing the case
    of the phone together and thereby pushing the keypad up and exposing the
    edges of the key.

    One thing I have been reading about the phone is that there is possibly
    no way to store the images shot on the camere on the removable flash
    card - does that mean the images only stay in the phone's memory to be
    sent via pic messaging? Does this mean I can't store the images on the
    flash card and remove the card and read it on my desktop?

    Are there card readers available for the transflash cards that work on
    desktop USB ports instead of laptops?

    Chris

    Carl Rothman wrote:
    > I have the new v710. I don't understand your reference to the keypad. the
    > phone is built solidly and works very well. Other than that the vibro-alert
    > is weaker than my v60i, I like the phone a lot. Are you sure you weren't
    > looking at one of those "dummy" phones they sometimes put out for display or
    > was it a working phone?
    >
    > I highly recommend you accept that v710 deal.
    >
    > Good luck.
    > "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in message
    > news:1ZwXc.14090$2L3.4104@newsread3.news.atl.earthlink.net...
    >
    >>I actually tried to suggest taking the phone from the North Hills store
    >>to the Cary store - but the North Hills store said that they had to keep
    >>the old phone once they gave me the refurbished phone. That meant that
    >>North Hills would have had me take both phones over to Cary to have the
    >>numbers transferred, then bring the old phone back to North Hills for
    >>their bookkeeping. As a photographer I sometimes have to borrow cars
    >>for photo shoots, and it freaks me out that I can borrow a Rolls Royce
    >>and drive it around town but can't take a phone from one store to the
    >>other on my honor.
    >>
    >>But I did go into the North Hills store today and told them my story.
    >>After spent 15 minutes chatting with a guy who used to work for
    >>Motorola (chip division, not phones), a CS rep named Tie came out and
    >>told me I could get the V710 for the $249 price, and they sould give me
    >>$100 off on top of it for signing a new contract. Which puts me in the
    >>same place I would have been had I been able to go with Wirefly - a new
    >>two-year contract for the phone I want at a good price. But I assume I
    >>could also buy any other phone they have in there and get the two-year
    >>price and $100 aditional credit.
    >>
    >>But I did notice that the key pad on the V710 didn't look all that hot -
    >>in fact on one of the demo phones, it looked like the keys are ready to
    >>pop off the rubber or vinyl sheet they are mounted on. Anyone know
    >>about the keys yet?
    >>
    >>I also was thinking about the Audiovox CDM8600 - with the deal they gave
    >>me, I can get the phone for free - does anyone know anything about this
    >>phone either?
    >>
    >>Chris
    >>
    >>Carl Rothman wrote:
    >>
    >>>Your story is a bit long and complex for the casual usenet reader but I
    >>>culled a few things from it.
    >>>
    >>>Let me begin by saying I have been extremely pleased with Verizon, have

    >
    > four
    >
    >>>phones on their network, and have been with them for many years. They

    >
    > have
    >
    >>>always proven to be very good (and flexible) with me and my family.
    >>>
    >>>So, to go on, first, different carriers have best coverage in different
    >>>areas. While Verizon has the best coverage in my NY metro area and I've
    >>>been with them for years, they may not be your best carrier in NC. That

    >
    > may
    >
    >>>explain the dropouts. Though you do say they kept "repairing" the phone,

    >
    > I
    >
    >>>can't imagine what hardware (or software for that matter) "repairs"

    >
    > could be
    >
    >>>made to improve coverage.
    >>>
    >>>But, whatever, that case is what it is and what was done is done.
    >>>
    >>>Second, as far as I know WHEREVER you buy or obtain your phone, ANY

    >
    > Verizon
    >
    >>>store is supposed to transfer your phone book to your new phone, either

    >
    > for
    >
    >>>free, or for $10 maximum, depending on their whim. So, you should have

    >
    > been
    >
    >>>able to get your refurbished phone from the North Hills store and take

    >
    > it to
    >
    >>>Cary for the phone book transfer. I am surprised they didn't offer you

    >
    > that
    >
    >>>opportunity. It might have been a good question to ask.
    >>>
    >>>Last, it appears to me that you, yourself, added to your current

    >
    > situation
    >
    >>>by trying to hedge your bets. Not that doing so is wrong of you as a
    >>>consumer, but doing so comes with some inherent risks, as you've found

    >
    > out.
    >
    >>>Poorly trained personnel on the telephone often make "promises" which

    >
    > are
    >
    >>>inaccurate, misleading and/or misinformed. They are, after all,

    >
    > protected
    >
    >>>by the anonimity of the telephone. If you don't have it in writing, or

    >
    > at
    >
    >>>least have that persons' name and i.d. number, you basically have

    >
    > nothing at
    >
    >>>all.
    >>>
    >>>Sorry for the lecture, but it is a "lesson too late for the learning".
    >>>
    >>>There was no need for you to renew your contract until the phone you

    >
    > wanted
    >
    >>>was in the store, ready to be bought. All Verizon customers

    >
    > automatically
    >
    >>>go on a month-to-month contract after their initial annual or bi-annual
    >>>contract expires. Your service would NOT have terminated. So, you

    >
    > could
    >
    >>>have just waited until the phone you wanted was out and available before
    >>>renewing. I do that all the time.
    >>>
    >>>Anyway, all that aside, what to do? It won't be easy, but you could try
    >>>paring your story down a little to the most pertinent facts (it's way

    >
    > too
    >
    >>>long and complex as you've told it and filled with irrelevancies) and

    >
    > call
    >
    >>>611 again.
    >>>
    >>>To me , the briefest essence of your story is this: "When I chose to

    >
    > renew
    >
    >>>my contract, I was told I would be given a credit for a new phone as I

    >
    > did
    >
    >>>not take one at the time of renewal. To date, I have received neither a

    >
    > new
    >
    >>>phone nor the credit for one. Can you please give me the credit for a

    >
    > new
    >
    >>>phone?".
    >>>
    >>>I would leave out all that detail fluff so the 611 customer service rep

    >
    > can
    >
    >>>understand what you want. Just make the above direct-to-the-point

    >
    > statement
    >
    >>>similar to what I've offered you as an example and see what happens.
    >>>
    >>>And, of course, there's always your local small claims court. I think a
    >>>small claims court arbitrator or judge might be sympathetic to your

    >
    > story.
    >
    >>>But, I also think that as soon as Verizon receives the summons, they'll
    >>>contact you and rectify the problem. They don't want to go to court.

    >
    > I'm
    >
    >>>only suggesting this as a last resort tactic. I am not, by nature, a
    >>>litigious person but would do it if given no choice.
    >>>
    >>>Good luck and I hope I've helped.
    >>>
    >>>
    >>>
    >>>"USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in

    >
    > message
    >
    >>>news:iHcXc.12953$2L3.168@newsread3.news.atl.earthlink.net...
    >>>
    >>>
    >>>>Verizon Wireless is not honoring a special promotion deal that they made
    >>>>with me when I signed a two-year contract with them in October 2003.
    >>>>
    >>>>I originally signed up for Verizon Wireless service in October 2002 at a
    >>>>Radio Shack store. I signed a one-year contract in order to get a
    >>>>special promotion on call minutes and a special price on a phone. I got
    >>>>a Motorola V120C phone for a special price which was higher than the
    >>>>price for getting the phone on a two-year contract. I had to pay a
    >>>>small fee to get a one-year contract, which would not have to be paid
    >>>>had I signed up for a two-year contract. I also got a one-year warranty
    >>>>on the phone - which would be repaired or replaced at no charge during
    >>>>the first year.
    >>>>
    >>>>During that first year I had several problems with the original phone,
    >>>>and it was repaired several times at the Verizon store at North Hills SC
    >>>>in Raleigh, NC. The repairs did not seem to fix the phone, as people
    >>>>kept complaining that they couldn’t hear me, or that my calls kept
    >>>>getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    >>>>So in the Fall of 2003 – on or about early October 2003 – a Verizon
    >>>>Customer Service support person told me on the phone that I should take
    >>>>my phone to a Verizon store and have it replaced with either a new phone
    >>>>with a new warranty (since my contract was almost up) or a refurbished
    >>>>phone that would not have any additional warranty coverage). This was
    >>>>well within the one-year warranty of the original phone.
    >>>>
    >>>>At the time, I would have wanted to replace the phone only with a camera
    >>>>flip phone that were on the market with other companies, but Verizon
    >>>>didn’t carry them at this time. If I had known that they were not going
    >>>>to carry them for almost a year, I would have switched carriers.
    >>>>
    >>>>I didn’t want to get a totally new phone until I could make sure I was
    >>>>going to get a good deal with Verizon to renew my contract. So I wanted
    >>>>to see about getting a refurbished phone at least until I made up my
    >>>>mind. The Verizon store at North Hills did have V120C phones in stock,
    >>>>but they did not have a way to download all my store phone numbers, so
    >>>>they told me that I would have to get my phone from the Cary Verizon
    >>>>store. I contacted the Cary store and was informed that they didn't have
    >>>>any V120C phones in stick, that they would order me a replacement V120C
    >>>>phone, and would call me when it came in.
    >>>>
    >>>>After several days, the phone had not come in. I was worried that the
    >>>>one-year warranty would run out before the phone came in, so I contacted
    >>>>the main Verizon Customer Service support center (by dialing 611 and
    >>>>following the voice prompts) and asked them what they could do about
    >>>>expediting the shipping of my refurbished phone. They said they had
    >>>>nothing to do with that, and suggested that I get a new phone. I asked
    >>>>if there was any special deal that was being offered for signing up for
    >>>>a new contract. This was in early to mid October 2003, and my contract
    >>>>was due to expire at the end of the October.
    >>>>
    >>>>I was told on the phone that if I renewed my contract with Verizon by
    >>>>signing a new two-year contract, I was told I would be able to get a
    >>>>special price on a new phone that would be lower then the price I would
    >>>>pay if I had renewed for only one year, which was lower than the price I
    >>>>would get for no contract.
    >>>>
    >>>>At the time, Verizon had only recently introduced the the V120E phone -
    >>>>an upgrade from the V120C model. But it was not the phone I wanted -
    >>>>Motorola had been introducing a variety of camera flip phones and I was
    >>>>told by Verizon and had read on the Internet that Verizon would be
    >>>>getting them before Christmas. (This news was all over the Internet by
    >>>>this time. Of course as it got closer to Christmas, Verizon claimed
    >>>>that Motorola was having problems with parts delivery, and so they were
    >>>>going to carry LG flip camera phones instead of Motorola).
    >>>>
    >>>>When I told them that they didn't have any new phones I wanted to get
    >>>>right now, but that there were some phones scheduled to be released in
    >>>>the near future (by Christmas 2003), they said they would honor the
    >>>>price on the new phone for the two-year contract for one year after
    >>>>signing the two-year contract. That was my incentive to sign a two-year
    >>>>contract.
    >>>>
    >>>>Before I actually signed the new two-year contract at the end of October
    >>>>2003, I went into Verizon in Cary and got a refurbished phone. They no
    >>>>longer had any V120C phone, so they gave me a refurbished V120E phone
    >>>>that had no additional warranty - the warranty on the original phone was
    >>>>set to expire at the end October 2003. I would not have had a working
    >>>>phone had I not gotten the refurbished phone under the warranty.
    >>>>
    >>>>When I did sign the two-year contract at the end of October 2003, I did
    >>>>increase the number of peak minutes in my plan by paying more money per
    >>>>month when I signed the new two-year contract, but I could have gotten
    >>>>that same plan had I only signed a one-year contract. Then I waited for
    >>>>the new phones to arrive in the stores so I could take advantage of the
    >>>>offer Verizon had made to
    >>>>
    >>>>Well Verizon and Motorola had some well-publicized problems with their
    >>>>Motorola camera flip phones in late 2003. Basically - there weren't
    >>>>going to be any Motorola phones introduced in time for Christmas, and
    >>>>the first camera phones that Verizon offered were not tri-mode phones
    >>>>(that would work in analog as well as digital mode), so I held off
    >>>>making a purchase of a new phone. Verizon was scheduled to introduce
    >>>>these phones by March, May, June, July and early August and kept pushing
    >>>>the introductions back until they finally introduced the Motorola V710
    >>>>which is on the market now (as of 8/12/04).
    >>>>
    >>>>I kept worrying that they wouldn't have a good phone out until the first
    >>>>year of my two year contract would expire, but the phone is out now and
    >>>>I contacted Verizon Customer Service via their 611 number to confirm
    >>>>that they would honor their offer to let my purchase the phone based on
    >>>>the incentive offered when I signed the contract last year, and they
    >>>>told me that I couldn't get a price on the phone for signing a two-year
    >>>>because I didn't take advantage of it when I originally renewed the
    >>>>two-year contract in October 2003. They said if I wanted a new phone
    >>>>now at the two-year price, I would have to sign a new two-year contract
    >>>>effective now to get the two-year price on the new phone. They basically
    >>>>told me I should have got a new phone when I renewed in October 2003,
    >>>>even though they told me otherwise to get me to sign up in October 2003
    >>>>because they didn’t have a new phone I wanted at that time. I was
    >>>>within my rights to get a refurbished phone under the one-year warranty
    >>>>on my orignal phone. Now it appears that I got a phone with no warranty
    >>>>and they will not honor the incentive offer they made me in October

    >
    > 2003.
    >
    >>>>And of course at
    >>>>
    >>>
    >>>

    > http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    >
    >>>>I can get the same phone for $169.99 with a new two year contract, which
    >>>>is $100 less than I can get the same phone from Verizon with a new
    >>>>two-year contract. I can't buy the phone from Wirefly and use it for my
    >>>>current contract.
    >>>>
    >>>>So if I just buy the phone from Verzion with no contract, I have to pay
    >>>>$319 bucks. If I buy the phone from them and sign a new contract, it
    >>>>will cost me $279. If I get it through Wirefly.com, I can save over
    >>>>$100 for the same two-year contract. I was wondering - if I get a new
    >>>>two-year contract with Verizon but sign it through Wirefly, will Verizon
    >>>>honor the contract and let me extend it?
    >>>>
    >>>>Or any suggestions on how to get Verizon to match the Wirefly price and
    >>>>deal if I sign the two-year contract with them?
    >>>
    >>>
    >>>

    >
    >
     
  13. No - it was a working V710 that was secured to the base by a nylon
    wire-tie that was wrapped around the phone, perhaps compressing the case
    of the phone together and thereby pushing the keypad up and exposing the
    edges of the key.

    One thing I have been reading about the phone is that there is possibly
    no way to store the images shot on the camere on the removable flash
    card - does that mean the images only stay in the phone's memory to be
    sent via pic messaging? Does this mean I can't store the images on the
    flash card and remove the card and read it on my desktop?

    Are there card readers available for the transflash cards that work on
    desktop USB ports instead of laptops?

    Chris

    Carl Rothman wrote:
    > I have the new v710. I don't understand your reference to the keypad. the
    > phone is built solidly and works very well. Other than that the vibro-alert
    > is weaker than my v60i, I like the phone a lot. Are you sure you weren't
    > looking at one of those "dummy" phones they sometimes put out for display or
    > was it a working phone?
    >
    > I highly recommend you accept that v710 deal.
    >
    > Good luck.
    > "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in message
    > news:1ZwXc.14090$2L3.4104@newsread3.news.atl.earthlink.net...
    >
    >>I actually tried to suggest taking the phone from the North Hills store
    >>to the Cary store - but the North Hills store said that they had to keep
    >>the old phone once they gave me the refurbished phone. That meant that
    >>North Hills would have had me take both phones over to Cary to have the
    >>numbers transferred, then bring the old phone back to North Hills for
    >>their bookkeeping. As a photographer I sometimes have to borrow cars
    >>for photo shoots, and it freaks me out that I can borrow a Rolls Royce
    >>and drive it around town but can't take a phone from one store to the
    >>other on my honor.
    >>
    >>But I did go into the North Hills store today and told them my story.
    >>After spent 15 minutes chatting with a guy who used to work for
    >>Motorola (chip division, not phones), a CS rep named Tie came out and
    >>told me I could get the V710 for the $249 price, and they sould give me
    >>$100 off on top of it for signing a new contract. Which puts me in the
    >>same place I would have been had I been able to go with Wirefly - a new
    >>two-year contract for the phone I want at a good price. But I assume I
    >>could also buy any other phone they have in there and get the two-year
    >>price and $100 aditional credit.
    >>
    >>But I did notice that the key pad on the V710 didn't look all that hot -
    >>in fact on one of the demo phones, it looked like the keys are ready to
    >>pop off the rubber or vinyl sheet they are mounted on. Anyone know
    >>about the keys yet?
    >>
    >>I also was thinking about the Audiovox CDM8600 - with the deal they gave
    >>me, I can get the phone for free - does anyone know anything about this
    >>phone either?
    >>
    >>Chris
    >>
    >>Carl Rothman wrote:
    >>
    >>>Your story is a bit long and complex for the casual usenet reader but I
    >>>culled a few things from it.
    >>>
    >>>Let me begin by saying I have been extremely pleased with Verizon, have

    >
    > four
    >
    >>>phones on their network, and have been with them for many years. They

    >
    > have
    >
    >>>always proven to be very good (and flexible) with me and my family.
    >>>
    >>>So, to go on, first, different carriers have best coverage in different
    >>>areas. While Verizon has the best coverage in my NY metro area and I've
    >>>been with them for years, they may not be your best carrier in NC. That

    >
    > may
    >
    >>>explain the dropouts. Though you do say they kept "repairing" the phone,

    >
    > I
    >
    >>>can't imagine what hardware (or software for that matter) "repairs"

    >
    > could be
    >
    >>>made to improve coverage.
    >>>
    >>>But, whatever, that case is what it is and what was done is done.
    >>>
    >>>Second, as far as I know WHEREVER you buy or obtain your phone, ANY

    >
    > Verizon
    >
    >>>store is supposed to transfer your phone book to your new phone, either

    >
    > for
    >
    >>>free, or for $10 maximum, depending on their whim. So, you should have

    >
    > been
    >
    >>>able to get your refurbished phone from the North Hills store and take

    >
    > it to
    >
    >>>Cary for the phone book transfer. I am surprised they didn't offer you

    >
    > that
    >
    >>>opportunity. It might have been a good question to ask.
    >>>
    >>>Last, it appears to me that you, yourself, added to your current

    >
    > situation
    >
    >>>by trying to hedge your bets. Not that doing so is wrong of you as a
    >>>consumer, but doing so comes with some inherent risks, as you've found

    >
    > out.
    >
    >>>Poorly trained personnel on the telephone often make "promises" which

    >
    > are
    >
    >>>inaccurate, misleading and/or misinformed. They are, after all,

    >
    > protected
    >
    >>>by the anonimity of the telephone. If you don't have it in writing, or

    >
    > at
    >
    >>>least have that persons' name and i.d. number, you basically have

    >
    > nothing at
    >
    >>>all.
    >>>
    >>>Sorry for the lecture, but it is a "lesson too late for the learning".
    >>>
    >>>There was no need for you to renew your contract until the phone you

    >
    > wanted
    >
    >>>was in the store, ready to be bought. All Verizon customers

    >
    > automatically
    >
    >>>go on a month-to-month contract after their initial annual or bi-annual
    >>>contract expires. Your service would NOT have terminated. So, you

    >
    > could
    >
    >>>have just waited until the phone you wanted was out and available before
    >>>renewing. I do that all the time.
    >>>
    >>>Anyway, all that aside, what to do? It won't be easy, but you could try
    >>>paring your story down a little to the most pertinent facts (it's way

    >
    > too
    >
    >>>long and complex as you've told it and filled with irrelevancies) and

    >
    > call
    >
    >>>611 again.
    >>>
    >>>To me , the briefest essence of your story is this: "When I chose to

    >
    > renew
    >
    >>>my contract, I was told I would be given a credit for a new phone as I

    >
    > did
    >
    >>>not take one at the time of renewal. To date, I have received neither a

    >
    > new
    >
    >>>phone nor the credit for one. Can you please give me the credit for a

    >
    > new
    >
    >>>phone?".
    >>>
    >>>I would leave out all that detail fluff so the 611 customer service rep

    >
    > can
    >
    >>>understand what you want. Just make the above direct-to-the-point

    >
    > statement
    >
    >>>similar to what I've offered you as an example and see what happens.
    >>>
    >>>And, of course, there's always your local small claims court. I think a
    >>>small claims court arbitrator or judge might be sympathetic to your

    >
    > story.
    >
    >>>But, I also think that as soon as Verizon receives the summons, they'll
    >>>contact you and rectify the problem. They don't want to go to court.

    >
    > I'm
    >
    >>>only suggesting this as a last resort tactic. I am not, by nature, a
    >>>litigious person but would do it if given no choice.
    >>>
    >>>Good luck and I hope I've helped.
    >>>
    >>>
    >>>
    >>>"USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in

    >
    > message
    >
    >>>news:iHcXc.12953$2L3.168@newsread3.news.atl.earthlink.net...
    >>>
    >>>
    >>>>Verizon Wireless is not honoring a special promotion deal that they made
    >>>>with me when I signed a two-year contract with them in October 2003.
    >>>>
    >>>>I originally signed up for Verizon Wireless service in October 2002 at a
    >>>>Radio Shack store. I signed a one-year contract in order to get a
    >>>>special promotion on call minutes and a special price on a phone. I got
    >>>>a Motorola V120C phone for a special price which was higher than the
    >>>>price for getting the phone on a two-year contract. I had to pay a
    >>>>small fee to get a one-year contract, which would not have to be paid
    >>>>had I signed up for a two-year contract. I also got a one-year warranty
    >>>>on the phone - which would be repaired or replaced at no charge during
    >>>>the first year.
    >>>>
    >>>>During that first year I had several problems with the original phone,
    >>>>and it was repaired several times at the Verizon store at North Hills SC
    >>>>in Raleigh, NC. The repairs did not seem to fix the phone, as people
    >>>>kept complaining that they couldn’t hear me, or that my calls kept
    >>>>getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    >>>>So in the Fall of 2003 – on or about early October 2003 – a Verizon
    >>>>Customer Service support person told me on the phone that I should take
    >>>>my phone to a Verizon store and have it replaced with either a new phone
    >>>>with a new warranty (since my contract was almost up) or a refurbished
    >>>>phone that would not have any additional warranty coverage). This was
    >>>>well within the one-year warranty of the original phone.
    >>>>
    >>>>At the time, I would have wanted to replace the phone only with a camera
    >>>>flip phone that were on the market with other companies, but Verizon
    >>>>didn’t carry them at this time. If I had known that they were not going
    >>>>to carry them for almost a year, I would have switched carriers.
    >>>>
    >>>>I didn’t want to get a totally new phone until I could make sure I was
    >>>>going to get a good deal with Verizon to renew my contract. So I wanted
    >>>>to see about getting a refurbished phone at least until I made up my
    >>>>mind. The Verizon store at North Hills did have V120C phones in stock,
    >>>>but they did not have a way to download all my store phone numbers, so
    >>>>they told me that I would have to get my phone from the Cary Verizon
    >>>>store. I contacted the Cary store and was informed that they didn't have
    >>>>any V120C phones in stick, that they would order me a replacement V120C
    >>>>phone, and would call me when it came in.
    >>>>
    >>>>After several days, the phone had not come in. I was worried that the
    >>>>one-year warranty would run out before the phone came in, so I contacted
    >>>>the main Verizon Customer Service support center (by dialing 611 and
    >>>>following the voice prompts) and asked them what they could do about
    >>>>expediting the shipping of my refurbished phone. They said they had
    >>>>nothing to do with that, and suggested that I get a new phone. I asked
    >>>>if there was any special deal that was being offered for signing up for
    >>>>a new contract. This was in early to mid October 2003, and my contract
    >>>>was due to expire at the end of the October.
    >>>>
    >>>>I was told on the phone that if I renewed my contract with Verizon by
    >>>>signing a new two-year contract, I was told I would be able to get a
    >>>>special price on a new phone that would be lower then the price I would
    >>>>pay if I had renewed for only one year, which was lower than the price I
    >>>>would get for no contract.
    >>>>
    >>>>At the time, Verizon had only recently introduced the the V120E phone -
    >>>>an upgrade from the V120C model. But it was not the phone I wanted -
    >>>>Motorola had been introducing a variety of camera flip phones and I was
    >>>>told by Verizon and had read on the Internet that Verizon would be
    >>>>getting them before Christmas. (This news was all over the Internet by
    >>>>this time. Of course as it got closer to Christmas, Verizon claimed
    >>>>that Motorola was having problems with parts delivery, and so they were
    >>>>going to carry LG flip camera phones instead of Motorola).
    >>>>
    >>>>When I told them that they didn't have any new phones I wanted to get
    >>>>right now, but that there were some phones scheduled to be released in
    >>>>the near future (by Christmas 2003), they said they would honor the
    >>>>price on the new phone for the two-year contract for one year after
    >>>>signing the two-year contract. That was my incentive to sign a two-year
    >>>>contract.
    >>>>
    >>>>Before I actually signed the new two-year contract at the end of October
    >>>>2003, I went into Verizon in Cary and got a refurbished phone. They no
    >>>>longer had any V120C phone, so they gave me a refurbished V120E phone
    >>>>that had no additional warranty - the warranty on the original phone was
    >>>>set to expire at the end October 2003. I would not have had a working
    >>>>phone had I not gotten the refurbished phone under the warranty.
    >>>>
    >>>>When I did sign the two-year contract at the end of October 2003, I did
    >>>>increase the number of peak minutes in my plan by paying more money per
    >>>>month when I signed the new two-year contract, but I could have gotten
    >>>>that same plan had I only signed a one-year contract. Then I waited for
    >>>>the new phones to arrive in the stores so I could take advantage of the
    >>>>offer Verizon had made to
    >>>>
    >>>>Well Verizon and Motorola had some well-publicized problems with their
    >>>>Motorola camera flip phones in late 2003. Basically - there weren't
    >>>>going to be any Motorola phones introduced in time for Christmas, and
    >>>>the first camera phones that Verizon offered were not tri-mode phones
    >>>>(that would work in analog as well as digital mode), so I held off
    >>>>making a purchase of a new phone. Verizon was scheduled to introduce
    >>>>these phones by March, May, June, July and early August and kept pushing
    >>>>the introductions back until they finally introduced the Motorola V710
    >>>>which is on the market now (as of 8/12/04).
    >>>>
    >>>>I kept worrying that they wouldn't have a good phone out until the first
    >>>>year of my two year contract would expire, but the phone is out now and
    >>>>I contacted Verizon Customer Service via their 611 number to confirm
    >>>>that they would honor their offer to let my purchase the phone based on
    >>>>the incentive offered when I signed the contract last year, and they
    >>>>told me that I couldn't get a price on the phone for signing a two-year
    >>>>because I didn't take advantage of it when I originally renewed the
    >>>>two-year contract in October 2003. They said if I wanted a new phone
    >>>>now at the two-year price, I would have to sign a new two-year contract
    >>>>effective now to get the two-year price on the new phone. They basically
    >>>>told me I should have got a new phone when I renewed in October 2003,
    >>>>even though they told me otherwise to get me to sign up in October 2003
    >>>>because they didn’t have a new phone I wanted at that time. I was
    >>>>within my rights to get a refurbished phone under the one-year warranty
    >>>>on my orignal phone. Now it appears that I got a phone with no warranty
    >>>>and they will not honor the incentive offer they made me in October

    >
    > 2003.
    >
    >>>>And of course at
    >>>>
    >>>
    >>>

    > http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    >
    >>>>I can get the same phone for $169.99 with a new two year contract, which
    >>>>is $100 less than I can get the same phone from Verizon with a new
    >>>>two-year contract. I can't buy the phone from Wirefly and use it for my
    >>>>current contract.
    >>>>
    >>>>So if I just buy the phone from Verzion with no contract, I have to pay
    >>>>$319 bucks. If I buy the phone from them and sign a new contract, it
    >>>>will cost me $279. If I get it through Wirefly.com, I can save over
    >>>>$100 for the same two-year contract. I was wondering - if I get a new
    >>>>two-year contract with Verizon but sign it through Wirefly, will Verizon
    >>>>honor the contract and let me extend it?
    >>>>
    >>>>Or any suggestions on how to get Verizon to match the Wirefly price and
    >>>>deal if I sign the two-year contract with them?
    >>>
    >>>
    >>>

    >
    >
     
  14. No - it was a working V710 that was secured to the base by a nylon
    wire-tie that was wrapped around the phone, perhaps compressing the case
    of the phone together and thereby pushing the keypad up and exposing the
    edges of the key.

    One thing I have been reading about the phone is that there is possibly
    no way to store the images shot on the camere on the removable flash
    card - does that mean the images only stay in the phone's memory to be
    sent via pic messaging? Does this mean I can't store the images on the
    flash card and remove the card and read it on my desktop?

    Are there card readers available for the transflash cards that work on
    desktop USB ports instead of laptops?

    Chris

    Carl Rothman wrote:
    > I have the new v710. I don't understand your reference to the keypad. the
    > phone is built solidly and works very well. Other than that the vibro-alert
    > is weaker than my v60i, I like the phone a lot. Are you sure you weren't
    > looking at one of those "dummy" phones they sometimes put out for display or
    > was it a working phone?
    >
    > I highly recommend you accept that v710 deal.
    >
    > Good luck.
    > "USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in message
    > news:1ZwXc.14090$2L3.4104@newsread3.news.atl.earthlink.net...
    >
    >>I actually tried to suggest taking the phone from the North Hills store
    >>to the Cary store - but the North Hills store said that they had to keep
    >>the old phone once they gave me the refurbished phone. That meant that
    >>North Hills would have had me take both phones over to Cary to have the
    >>numbers transferred, then bring the old phone back to North Hills for
    >>their bookkeeping. As a photographer I sometimes have to borrow cars
    >>for photo shoots, and it freaks me out that I can borrow a Rolls Royce
    >>and drive it around town but can't take a phone from one store to the
    >>other on my honor.
    >>
    >>But I did go into the North Hills store today and told them my story.
    >>After spent 15 minutes chatting with a guy who used to work for
    >>Motorola (chip division, not phones), a CS rep named Tie came out and
    >>told me I could get the V710 for the $249 price, and they sould give me
    >>$100 off on top of it for signing a new contract. Which puts me in the
    >>same place I would have been had I been able to go with Wirefly - a new
    >>two-year contract for the phone I want at a good price. But I assume I
    >>could also buy any other phone they have in there and get the two-year
    >>price and $100 aditional credit.
    >>
    >>But I did notice that the key pad on the V710 didn't look all that hot -
    >>in fact on one of the demo phones, it looked like the keys are ready to
    >>pop off the rubber or vinyl sheet they are mounted on. Anyone know
    >>about the keys yet?
    >>
    >>I also was thinking about the Audiovox CDM8600 - with the deal they gave
    >>me, I can get the phone for free - does anyone know anything about this
    >>phone either?
    >>
    >>Chris
    >>
    >>Carl Rothman wrote:
    >>
    >>>Your story is a bit long and complex for the casual usenet reader but I
    >>>culled a few things from it.
    >>>
    >>>Let me begin by saying I have been extremely pleased with Verizon, have

    >
    > four
    >
    >>>phones on their network, and have been with them for many years. They

    >
    > have
    >
    >>>always proven to be very good (and flexible) with me and my family.
    >>>
    >>>So, to go on, first, different carriers have best coverage in different
    >>>areas. While Verizon has the best coverage in my NY metro area and I've
    >>>been with them for years, they may not be your best carrier in NC. That

    >
    > may
    >
    >>>explain the dropouts. Though you do say they kept "repairing" the phone,

    >
    > I
    >
    >>>can't imagine what hardware (or software for that matter) "repairs"

    >
    > could be
    >
    >>>made to improve coverage.
    >>>
    >>>But, whatever, that case is what it is and what was done is done.
    >>>
    >>>Second, as far as I know WHEREVER you buy or obtain your phone, ANY

    >
    > Verizon
    >
    >>>store is supposed to transfer your phone book to your new phone, either

    >
    > for
    >
    >>>free, or for $10 maximum, depending on their whim. So, you should have

    >
    > been
    >
    >>>able to get your refurbished phone from the North Hills store and take

    >
    > it to
    >
    >>>Cary for the phone book transfer. I am surprised they didn't offer you

    >
    > that
    >
    >>>opportunity. It might have been a good question to ask.
    >>>
    >>>Last, it appears to me that you, yourself, added to your current

    >
    > situation
    >
    >>>by trying to hedge your bets. Not that doing so is wrong of you as a
    >>>consumer, but doing so comes with some inherent risks, as you've found

    >
    > out.
    >
    >>>Poorly trained personnel on the telephone often make "promises" which

    >
    > are
    >
    >>>inaccurate, misleading and/or misinformed. They are, after all,

    >
    > protected
    >
    >>>by the anonimity of the telephone. If you don't have it in writing, or

    >
    > at
    >
    >>>least have that persons' name and i.d. number, you basically have

    >
    > nothing at
    >
    >>>all.
    >>>
    >>>Sorry for the lecture, but it is a "lesson too late for the learning".
    >>>
    >>>There was no need for you to renew your contract until the phone you

    >
    > wanted
    >
    >>>was in the store, ready to be bought. All Verizon customers

    >
    > automatically
    >
    >>>go on a month-to-month contract after their initial annual or bi-annual
    >>>contract expires. Your service would NOT have terminated. So, you

    >
    > could
    >
    >>>have just waited until the phone you wanted was out and available before
    >>>renewing. I do that all the time.
    >>>
    >>>Anyway, all that aside, what to do? It won't be easy, but you could try
    >>>paring your story down a little to the most pertinent facts (it's way

    >
    > too
    >
    >>>long and complex as you've told it and filled with irrelevancies) and

    >
    > call
    >
    >>>611 again.
    >>>
    >>>To me , the briefest essence of your story is this: "When I chose to

    >
    > renew
    >
    >>>my contract, I was told I would be given a credit for a new phone as I

    >
    > did
    >
    >>>not take one at the time of renewal. To date, I have received neither a

    >
    > new
    >
    >>>phone nor the credit for one. Can you please give me the credit for a

    >
    > new
    >
    >>>phone?".
    >>>
    >>>I would leave out all that detail fluff so the 611 customer service rep

    >
    > can
    >
    >>>understand what you want. Just make the above direct-to-the-point

    >
    > statement
    >
    >>>similar to what I've offered you as an example and see what happens.
    >>>
    >>>And, of course, there's always your local small claims court. I think a
    >>>small claims court arbitrator or judge might be sympathetic to your

    >
    > story.
    >
    >>>But, I also think that as soon as Verizon receives the summons, they'll
    >>>contact you and rectify the problem. They don't want to go to court.

    >
    > I'm
    >
    >>>only suggesting this as a last resort tactic. I am not, by nature, a
    >>>litigious person but would do it if given no choice.
    >>>
    >>>Good luck and I hope I've helped.
    >>>
    >>>
    >>>
    >>>"USENET READER" <usenetreader.biteme@earthlink.biteme.net> wrote in

    >
    > message
    >
    >>>news:iHcXc.12953$2L3.168@newsread3.news.atl.earthlink.net...
    >>>
    >>>
    >>>>Verizon Wireless is not honoring a special promotion deal that they made
    >>>>with me when I signed a two-year contract with them in October 2003.
    >>>>
    >>>>I originally signed up for Verizon Wireless service in October 2002 at a
    >>>>Radio Shack store. I signed a one-year contract in order to get a
    >>>>special promotion on call minutes and a special price on a phone. I got
    >>>>a Motorola V120C phone for a special price which was higher than the
    >>>>price for getting the phone on a two-year contract. I had to pay a
    >>>>small fee to get a one-year contract, which would not have to be paid
    >>>>had I signed up for a two-year contract. I also got a one-year warranty
    >>>>on the phone - which would be repaired or replaced at no charge during
    >>>>the first year.
    >>>>
    >>>>During that first year I had several problems with the original phone,
    >>>>and it was repaired several times at the Verizon store at North Hills SC
    >>>>in Raleigh, NC. The repairs did not seem to fix the phone, as people
    >>>>kept complaining that they couldn’t hear me, or that my calls kept
    >>>>getting dropped even within a ten-mile radius of downtown Raleigh, NC.
    >>>>So in the Fall of 2003 – on or about early October 2003 – a Verizon
    >>>>Customer Service support person told me on the phone that I should take
    >>>>my phone to a Verizon store and have it replaced with either a new phone
    >>>>with a new warranty (since my contract was almost up) or a refurbished
    >>>>phone that would not have any additional warranty coverage). This was
    >>>>well within the one-year warranty of the original phone.
    >>>>
    >>>>At the time, I would have wanted to replace the phone only with a camera
    >>>>flip phone that were on the market with other companies, but Verizon
    >>>>didn’t carry them at this time. If I had known that they were not going
    >>>>to carry them for almost a year, I would have switched carriers.
    >>>>
    >>>>I didn’t want to get a totally new phone until I could make sure I was
    >>>>going to get a good deal with Verizon to renew my contract. So I wanted
    >>>>to see about getting a refurbished phone at least until I made up my
    >>>>mind. The Verizon store at North Hills did have V120C phones in stock,
    >>>>but they did not have a way to download all my store phone numbers, so
    >>>>they told me that I would have to get my phone from the Cary Verizon
    >>>>store. I contacted the Cary store and was informed that they didn't have
    >>>>any V120C phones in stick, that they would order me a replacement V120C
    >>>>phone, and would call me when it came in.
    >>>>
    >>>>After several days, the phone had not come in. I was worried that the
    >>>>one-year warranty would run out before the phone came in, so I contacted
    >>>>the main Verizon Customer Service support center (by dialing 611 and
    >>>>following the voice prompts) and asked them what they could do about
    >>>>expediting the shipping of my refurbished phone. They said they had
    >>>>nothing to do with that, and suggested that I get a new phone. I asked
    >>>>if there was any special deal that was being offered for signing up for
    >>>>a new contract. This was in early to mid October 2003, and my contract
    >>>>was due to expire at the end of the October.
    >>>>
    >>>>I was told on the phone that if I renewed my contract with Verizon by
    >>>>signing a new two-year contract, I was told I would be able to get a
    >>>>special price on a new phone that would be lower then the price I would
    >>>>pay if I had renewed for only one year, which was lower than the price I
    >>>>would get for no contract.
    >>>>
    >>>>At the time, Verizon had only recently introduced the the V120E phone -
    >>>>an upgrade from the V120C model. But it was not the phone I wanted -
    >>>>Motorola had been introducing a variety of camera flip phones and I was
    >>>>told by Verizon and had read on the Internet that Verizon would be
    >>>>getting them before Christmas. (This news was all over the Internet by
    >>>>this time. Of course as it got closer to Christmas, Verizon claimed
    >>>>that Motorola was having problems with parts delivery, and so they were
    >>>>going to carry LG flip camera phones instead of Motorola).
    >>>>
    >>>>When I told them that they didn't have any new phones I wanted to get
    >>>>right now, but that there were some phones scheduled to be released in
    >>>>the near future (by Christmas 2003), they said they would honor the
    >>>>price on the new phone for the two-year contract for one year after
    >>>>signing the two-year contract. That was my incentive to sign a two-year
    >>>>contract.
    >>>>
    >>>>Before I actually signed the new two-year contract at the end of October
    >>>>2003, I went into Verizon in Cary and got a refurbished phone. They no
    >>>>longer had any V120C phone, so they gave me a refurbished V120E phone
    >>>>that had no additional warranty - the warranty on the original phone was
    >>>>set to expire at the end October 2003. I would not have had a working
    >>>>phone had I not gotten the refurbished phone under the warranty.
    >>>>
    >>>>When I did sign the two-year contract at the end of October 2003, I did
    >>>>increase the number of peak minutes in my plan by paying more money per
    >>>>month when I signed the new two-year contract, but I could have gotten
    >>>>that same plan had I only signed a one-year contract. Then I waited for
    >>>>the new phones to arrive in the stores so I could take advantage of the
    >>>>offer Verizon had made to
    >>>>
    >>>>Well Verizon and Motorola had some well-publicized problems with their
    >>>>Motorola camera flip phones in late 2003. Basically - there weren't
    >>>>going to be any Motorola phones introduced in time for Christmas, and
    >>>>the first camera phones that Verizon offered were not tri-mode phones
    >>>>(that would work in analog as well as digital mode), so I held off
    >>>>making a purchase of a new phone. Verizon was scheduled to introduce
    >>>>these phones by March, May, June, July and early August and kept pushing
    >>>>the introductions back until they finally introduced the Motorola V710
    >>>>which is on the market now (as of 8/12/04).
    >>>>
    >>>>I kept worrying that they wouldn't have a good phone out until the first
    >>>>year of my two year contract would expire, but the phone is out now and
    >>>>I contacted Verizon Customer Service via their 611 number to confirm
    >>>>that they would honor their offer to let my purchase the phone based on
    >>>>the incentive offered when I signed the contract last year, and they
    >>>>told me that I couldn't get a price on the phone for signing a two-year
    >>>>because I didn't take advantage of it when I originally renewed the
    >>>>two-year contract in October 2003. They said if I wanted a new phone
    >>>>now at the two-year price, I would have to sign a new two-year contract
    >>>>effective now to get the two-year price on the new phone. They basically
    >>>>told me I should have got a new phone when I renewed in October 2003,
    >>>>even though they told me otherwise to get me to sign up in October 2003
    >>>>because they didn’t have a new phone I wanted at that time. I was
    >>>>within my rights to get a refurbished phone under the one-year warranty
    >>>>on my orignal phone. Now it appears that I got a phone with no warranty
    >>>>and they will not honor the incentive offer they made me in October

    >
    > 2003.
    >
    >>>>And of course at
    >>>>
    >>>
    >>>

    > http://www.wirefly.com/specialoffer...loffer&carrierid=60&phoneid=5632&planid=12858
    >
    >>>>I can get the same phone for $169.99 with a new two year contract, which
    >>>>is $100 less than I can get the same phone from Verizon with a new
    >>>>two-year contract. I can't buy the phone from Wirefly and use it for my
    >>>>current contract.
    >>>>
    >>>>So if I just buy the phone from Verzion with no contract, I have to pay
    >>>>$319 bucks. If I buy the phone from them and sign a new contract, it
    >>>>will cost me $279. If I get it through Wirefly.com, I can save over
    >>>>$100 for the same two-year contract. I was wondering - if I get a new
    >>>>two-year contract with Verizon but sign it through Wirefly, will Verizon
    >>>>honor the contract and let me extend it?
    >>>>
    >>>>Or any suggestions on how to get Verizon to match the Wirefly price and
    >>>>deal if I sign the two-year contract with them?
    >>>
    >>>
    >>>

    >
    >
     
  15. By asking for extended warranty coverage before the warranty runs out,
    you mean I don't have to ask for it when I first buy the phone? So I
    can forgo this coverage until just before the warranty runs out?

    Another question - my billing cycle starts on the 17th of the month.
    It's August 28th and I hvae already gone 700 minutes into a 1100 minute
    contract. If I buy the phone now, and sign a new two-year contract, I
    know I will still have the same bill date, but Verizon will pro-rate my
    minutes and I know I will end up getting screwed on the tail end of my
    current plan and the prorated part of the first month of the new plan -
    basically I will be over the 36.666 minutes per day and end up paying
    $0.40 per minutes over the approximately 550 miuntes I get in a half
    month. So I might wait until just before the end of the billing cycle
    and then get the new phone and the new two-year contract so it can be
    effective starting the 1st day of the new billing period. Or is there a
    way to buy a phone today and ask Verizon to have the new contract go
    into effect on the desired start date?

    Chris

    The Ghost of General Lee wrote:

    > On Fri, 27 Aug 2004 02:26:05 GMT, USENET READER
    > <usenetreader.biteme@earthlink.biteme.net> wrote:
    >
    >
    >>I also was thinking about the Audiovox CDM8600 - with the deal they gave
    >>me, I can get the phone for free - does anyone know anything about this
    >>phone either?

    >
    >
    > Whatever your route, if you continue with VZW, ask about extended
    > warranty coverage for your phones to cover you after the warranty runs
    > out. You must sign up before it does.
    >
     
  16. By asking for extended warranty coverage before the warranty runs out,
    you mean I don't have to ask for it when I first buy the phone? So I
    can forgo this coverage until just before the warranty runs out?

    Another question - my billing cycle starts on the 17th of the month.
    It's August 28th and I hvae already gone 700 minutes into a 1100 minute
    contract. If I buy the phone now, and sign a new two-year contract, I
    know I will still have the same bill date, but Verizon will pro-rate my
    minutes and I know I will end up getting screwed on the tail end of my
    current plan and the prorated part of the first month of the new plan -
    basically I will be over the 36.666 minutes per day and end up paying
    $0.40 per minutes over the approximately 550 miuntes I get in a half
    month. So I might wait until just before the end of the billing cycle
    and then get the new phone and the new two-year contract so it can be
    effective starting the 1st day of the new billing period. Or is there a
    way to buy a phone today and ask Verizon to have the new contract go
    into effect on the desired start date?

    Chris

    The Ghost of General Lee wrote:

    > On Fri, 27 Aug 2004 02:26:05 GMT, USENET READER
    > <usenetreader.biteme@earthlink.biteme.net> wrote:
    >
    >
    >>I also was thinking about the Audiovox CDM8600 - with the deal they gave
    >>me, I can get the phone for free - does anyone know anything about this
    >>phone either?

    >
    >
    > Whatever your route, if you continue with VZW, ask about extended
    > warranty coverage for your phones to cover you after the warranty runs
    > out. You must sign up before it does.
    >
     
  17. On Sat, 28 Aug 2004 11:16:38 GMT, USENET READER
    <usenetreader.biteme@earthlink.biteme.net> wrote:

    >By asking for extended warranty coverage before the warranty runs out,
    >you mean I don't have to ask for it when I first buy the phone? So I
    >can forgo this coverage until just before the warranty runs out?


    Precisely. What's the point in paying for extended warranty coverage
    while the original manufacturer's warranty is still in effect? This
    coverage is provided by VZW. It is not the same thing as the
    insurance you can buy. So yes, wait until your 11th month of
    ownership before signing up.

    >Another question - my billing cycle starts on the 17th of the month.
    >It's August 28th and I hvae already gone 700 minutes into a 1100 minute
    >contract.


    Dude, sorry to be the bearer of bad news, but you're screwed right
    there.

    >If I buy the phone now, and sign a new two-year contract, I
    >know I will still have the same bill date, but Verizon will pro-rate my
    >minutes and I know I will end up getting screwed on the tail end of my
    >current plan and the prorated part of the first month of the new plan -
    >basically I will be over the 36.666 minutes per day and end up paying
    >$0.40 per minutes over the approximately 550 miuntes I get in a half
    >month. So I might wait until just before the end of the billing cycle
    >and then get the new phone and the new two-year contract so it can be
    >effective starting the 1st day of the new billing period. Or is there a
    >way to buy a phone today and ask Verizon to have the new contract go
    >into effect on the desired start date?


    Talk to the manager. If you are staying on the same plan, I don't see
    why they would need to prorate. If you aren't, I'd just wait until
    your billing date gets closer. But if you only have 400 minutes left
    for the rest of your month and continue to use it at the same rate,
    you will be getting hit with one hell of an overage charge anyways.
     
  18. On Sat, 28 Aug 2004 11:16:38 GMT, USENET READER
    <usenetreader.biteme@earthlink.biteme.net> wrote:

    >By asking for extended warranty coverage before the warranty runs out,
    >you mean I don't have to ask for it when I first buy the phone? So I
    >can forgo this coverage until just before the warranty runs out?


    Precisely. What's the point in paying for extended warranty coverage
    while the original manufacturer's warranty is still in effect? This
    coverage is provided by VZW. It is not the same thing as the
    insurance you can buy. So yes, wait until your 11th month of
    ownership before signing up.

    >Another question - my billing cycle starts on the 17th of the month.
    >It's August 28th and I hvae already gone 700 minutes into a 1100 minute
    >contract.


    Dude, sorry to be the bearer of bad news, but you're screwed right
    there.

    >If I buy the phone now, and sign a new two-year contract, I
    >know I will still have the same bill date, but Verizon will pro-rate my
    >minutes and I know I will end up getting screwed on the tail end of my
    >current plan and the prorated part of the first month of the new plan -
    >basically I will be over the 36.666 minutes per day and end up paying
    >$0.40 per minutes over the approximately 550 miuntes I get in a half
    >month. So I might wait until just before the end of the billing cycle
    >and then get the new phone and the new two-year contract so it can be
    >effective starting the 1st day of the new billing period. Or is there a
    >way to buy a phone today and ask Verizon to have the new contract go
    >into effect on the desired start date?


    Talk to the manager. If you are staying on the same plan, I don't see
    why they would need to prorate. If you aren't, I'd just wait until
    your billing date gets closer. But if you only have 400 minutes left
    for the rest of your month and continue to use it at the same rate,
    you will be getting hit with one hell of an overage charge anyways.
     
  19. Mike

    Mike Guest

    On Sat, 28 Aug 2004 10:59:25 GMT, USENET READER
    <usenetreader.biteme@earthlink.biteme.net> wrote:

    >No - it was a working V710 that was secured to the base by a nylon
    >wire-tie that was wrapped around the phone, perhaps compressing the case
    >of the phone together and thereby pushing the keypad up and exposing the
    >edges of the key.


    There have been scattered reports of "moving keypads" on the V710, but
    mine is as solid as the proverbial, umm, rock.

    >One thing I have been reading about the phone is that there is possibly
    >no way to store the images shot on the camere on the removable flash
    >card - does that mean the images only stay in the phone's memory to be
    >sent via pic messaging? Does this mean I can't store the images on the
    >flash card and remove the card and read it on my desktop?


    Nope. You can move images back and forth from the phone to your
    desktop via the SD card adapter for Transflash (included with the TF
    card when you buy it) and the SD reader on your PC. I've done it a
    bunch of times. The only extra step is if you store the image in the
    phone...hit the Menu key and move it to the TF card (which shows up in
    the phone as "TRI-MMC" for some reason).

    >Are there card readers available for the transflash cards that work on
    >desktop USB ports instead of laptops?


    There are no TF card readers as far as I know...the TF card should
    come with an SD adapter, which converts it to a full-sized SD card
    readable by anything that reads SD cards. My laptop has an SD slot
    built in (as does my PDA) and it works fine. You slide the TF card
    into the SD adapter and then insert that card into the SD slot.

    There are a zillion USB readers for SD cards or multiple cards... all
    the ones I've used work on both desktop and laptop computers.

    There are "issues" with the V710 which are pretty much outlined here:

    http://www.nuclearelephant.com/papers/v710.html

    (scroll down past the wordy rant at the top)

    If you're interested in the phone, you should read this - particularly
    the "Things I Like" and "Things I Dislike" section and see if any of
    it applies to you.

    For me, virtually none of the oft-stated "issues" either show up on my
    phone or apply to me in how I use the phone. I use the phone for,
    well, phone calls, which it handles quite well via the very good RF
    section in the phone. No, not very good, excellent. I also use
    Bluetooth, but only use the services included in the V710 -
    handsfree/speakerphone and data connections to the Internet, and all
    of it works well.

    It's up to you if the phone, as it currently stands, meets your needs.
    For what *I* want, I'm thrilled with it. It's the best phone I've
    ever owned, and performs like a champion. Ignore the trolls like
    Killer Child Madness and read the above linked page.

    Mike
     
  20. Mike

    Mike Guest

    On Sat, 28 Aug 2004 10:59:25 GMT, USENET READER
    <usenetreader.biteme@earthlink.biteme.net> wrote:

    >No - it was a working V710 that was secured to the base by a nylon
    >wire-tie that was wrapped around the phone, perhaps compressing the case
    >of the phone together and thereby pushing the keypad up and exposing the
    >edges of the key.


    There have been scattered reports of "moving keypads" on the V710, but
    mine is as solid as the proverbial, umm, rock.

    >One thing I have been reading about the phone is that there is possibly
    >no way to store the images shot on the camere on the removable flash
    >card - does that mean the images only stay in the phone's memory to be
    >sent via pic messaging? Does this mean I can't store the images on the
    >flash card and remove the card and read it on my desktop?


    Nope. You can move images back and forth from the phone to your
    desktop via the SD card adapter for Transflash (included with the TF
    card when you buy it) and the SD reader on your PC. I've done it a
    bunch of times. The only extra step is if you store the image in the
    phone...hit the Menu key and move it to the TF card (which shows up in
    the phone as "TRI-MMC" for some reason).

    >Are there card readers available for the transflash cards that work on
    >desktop USB ports instead of laptops?


    There are no TF card readers as far as I know...the TF card should
    come with an SD adapter, which converts it to a full-sized SD card
    readable by anything that reads SD cards. My laptop has an SD slot
    built in (as does my PDA) and it works fine. You slide the TF card
    into the SD adapter and then insert that card into the SD slot.

    There are a zillion USB readers for SD cards or multiple cards... all
    the ones I've used work on both desktop and laptop computers.

    There are "issues" with the V710 which are pretty much outlined here:

    http://www.nuclearelephant.com/papers/v710.html

    (scroll down past the wordy rant at the top)

    If you're interested in the phone, you should read this - particularly
    the "Things I Like" and "Things I Dislike" section and see if any of
    it applies to you.

    For me, virtually none of the oft-stated "issues" either show up on my
    phone or apply to me in how I use the phone. I use the phone for,
    well, phone calls, which it handles quite well via the very good RF
    section in the phone. No, not very good, excellent. I also use
    Bluetooth, but only use the services included in the V710 -
    handsfree/speakerphone and data connections to the Internet, and all
    of it works well.

    It's up to you if the phone, as it currently stands, meets your needs.
    For what *I* want, I'm thrilled with it. It's the best phone I've
    ever owned, and performs like a champion. Ignore the trolls like
    Killer Child Madness and read the above linked page.

    Mike
     

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