1. Welcome to Verizon Forums - the unofficial Verizon community! Have a question about Verizon? Click HERE to get started.
    Dismiss Notice
  2. Expecting Cell Phone Forums? We recently moved Verizon specific content to VerizonForums.com. If you previously had an account on CPF, it has been transferred!
    Dismiss Notice

Beyond incompetence

Discussion in 'alt.cellular.verizon' started by Larry, Jul 4, 2004.

  1. Larry

    Larry Guest

    It doesn't seem possible that a company could be this incompetent, but here's
    here is the ugly story (charitably abbreviated):

    On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    cellphone account, with two lines, one (phone A) to be ported from a business
    landline and the other (phone B) to be assigned a new number. After checking
    for portability, they said "no problem."

    Phone B worked right away, but the number it was assigned was not in our local
    area code. That gave me the priviledge of paying sales and use taxes that
    were local to the remote city. A minor issue.

    Phone A was not getting ported. It could place but not receive calls. Weeks
    passed. Then months. Many calls to Verizon elicited gushing apologies and
    promises of porting "real soon now." After four and half months (!), enough
    apologies to compensate for Pearl Harbor, and many broken promises to call
    back with a status report, they caused the business landline to be
    disconnected (from the local telco) without notification. Noticing the
    disconnect after some days, we called and were informed that they could not
    port the line because they were not "licensed to have a number with that area
    code and exchange." They were unwilling to take any action to have their
    requested disconnect reconnected.

    At some financial penalty but emotional release, I cancelled all service with
    Verizon. They claim to have reimbursed our account for the $50 reconnect change.

    During this sorry episode, I spoke with 10-15 different Verizon customer
    service folk. They were invariably polite and sympathetic (I thought one
    exceptionally sympathetic woman was going to offer to come over and bake
    brownies) but almost never fulfilled their promise to call back to report on
    status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    could come up with a suitable epithet.

    -Larry
    Naples, NY
     



    › See More: Beyond incompetence
  2. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  3. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  4. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  5. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  6. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  7. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  8. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  9. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  10. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  11. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  12. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  13. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  14. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  15. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  16. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  17. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  18. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  19. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     
  20. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     

Welcome to VerizonForums!

Unfortunately you can't reply until you log in or sign up.


Forgot your password?