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Beyond incompetence

Discussion in 'alt.cellular.verizon' started by Larry, Jul 4, 2004.

  1. Andy S

    Andy S Guest

    Posted and e-mailed
    > "Larry" <LsherREMOVE@frontiernet.net>
    > wrote in message news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >

    Incompetant? Trust me they can be, as I have recently found out.

    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >

    Was the ported number from the Rochester, NY, Buffalo, NY or Syracuse, NY
    area?
    If so, it should have only taken 5 to 10 days AT MOST and a few HOURS at
    least.

    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >

    I take it you're in 585?
    Second line was given
    716 area code (Buffalo)
    or 315 (Syracuse) by chance?

    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >

    $300 plus the cost of 4 plus months of service. Basing it on the plans
    that my S/O and I have that's $600 plus.

    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >

    Never have I had problems until I spoke with a CSR at VZW this past week.
    Not as bad as your's, Larry. Still bad enough.
    Outsourced to India, maybe?

    > -Larry
    > Naples, NY
    >
     



    › See More: Beyond incompetence
  2. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  3. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  4. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  5. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  6. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  7. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  8. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  9. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  10. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  11. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  12. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  13. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  14. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  15. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  16. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  17. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  18. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  19. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     
  20. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     

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