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Beyond incompetence

Discussion in 'alt.cellular.verizon' started by Larry, Jul 4, 2004.

  1. Verizon wireless has the best network around and you can make calls when you
    want to. This is what most dumb bell heads will tell you on this newsgroup.
    They expect Verizon wireless to act and get away with this crap, but as long
    as they can make their calls....

    "Larry" <LsherREMOVE@frontiernet.net> wrote in message
    news:cX0Gc.171$1S6.76@news01.roc.ny...
    > It doesn't seem possible that a company could be this incompetent, but

    here's
    > here is the ugly story (charitably abbreviated):
    >
    > On Feb. 8, 2004, using telesales, I contracted with Verizon for a new
    > cellphone account, with two lines, one (phone A) to be ported from a

    business
    > landline and the other (phone B) to be assigned a new number. After

    checking
    > for portability, they said "no problem."
    >
    > Phone B worked right away, but the number it was assigned was not in our

    local
    > area code. That gave me the priviledge of paying sales and use taxes that
    > were local to the remote city. A minor issue.
    >
    > Phone A was not getting ported. It could place but not receive calls.

    Weeks
    > passed. Then months. Many calls to Verizon elicited gushing apologies

    and
    > promises of porting "real soon now." After four and half months (!),

    enough
    > apologies to compensate for Pearl Harbor, and many broken promises to call
    > back with a status report, they caused the business landline to be
    > disconnected (from the local telco) without notification. Noticing the
    > disconnect after some days, we called and were informed that they could

    not
    > port the line because they were not "licensed to have a number with that

    area
    > code and exchange." They were unwilling to take any action to have their
    > requested disconnect reconnected.
    >
    > At some financial penalty but emotional release, I cancelled all service

    with
    > Verizon. They claim to have reimbursed our account for the $50 reconnect

    change.
    >
    > During this sorry episode, I spoke with 10-15 different Verizon customer
    > service folk. They were invariably polite and sympathetic (I thought one
    > exceptionally sympathetic woman was going to offer to come over and bake
    > brownies) but almost never fulfilled their promise to call back to report

    on
    > status. This sorry behavior goes beyond incompetence. Perhaps VP Cheney
    > could come up with a suitable epithet.
    >
    > -Larry
    > Naples, NY
    >
     



    › See More: Beyond incompetence
  2. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  3. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  4. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  5. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  6. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  7. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  8. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  9. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  10. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  11. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  12. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  13. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  14. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  15. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  16. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  17. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  18. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  19. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     
  20. singha_lvr

    singha_lvr Guest

    On Mon, 5 Jul 2004 00:58:45 -0400, "Killer Madness"
    <killermo@cnet.com> wrote:

    >Verizon wireless has the best network around and you can make calls when you
    >want to. This is what most dumb bell heads will tell you on this newsgroup.
    >They expect Verizon wireless to act and get away with this crap, but as long
    >as they can make their calls....


    In their defense ....

    If you can't make your calls what's the point of getting the rest of
    it right?

    VZW absolutely DOES have the best network.

    It's everything else that frustrates me.
    - Lack of certain features that should be standard (Bluetooth)
    - Only reasonable customer service. (Although after dealing with
    competitors it could be a lot worse)
    - CDMA. (IF they were GSM I wouldn't need a second phone to travel to
    Asia)
     

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