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How-to BLU Vivo XI: Clear App Cache/Data; Factory Reset the Phone; Boot to Safe Mode

Discussion in 'Other Phones' started by DustenRust, Jan 15, 2019.

  1. DustenRust

    DustenRust Member

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    Clear App Cache/Data:

    NOTE: If an app doesn’t work as intended or takes up too much storage inexplicably, you can try fixing it by clearing the app cache or data. WARNING! When you clear an app’s data, all of your personal data stored within the app will be deleted, such as user profiles, custom settings, login information etc. TO avoid personal app data, clear ONLY the app cache.

    1. Launch “Settings
    2. Access “Apps & Notifications
    3. If necessary, switch to “All apps
    4. Select the desired app and tap “Storage” > “Clear cache
    5. If clearing the app cache didn’t solve the issues, tap “Clear data” (check the WARNING above)

    Reset Network and App Settings, Factory Reset:

    NOTE: Make sure all of your personal data has been backed off before factory resetting the device.

    1. Launch “Settings
    2. Access “System” > “Reset options
    3. To reset network settings, go to “Reset Wi-Fi Mobile & Bluetooth” then tap “Reset” two times
    4. To reset app settings, access “Reset app preferences” and tap “Reset apps
    5. To factory reset the phone, tap “Erase all data (Factory Reset)” > “Reset phone” > “Erase everything

    Boot to Safe Mode and Uninstall Apps:

    NOTE: If a third-party app causes issues and prevents you from removing it, you should be able to uninstall the app while in Safe Mode, where all third-party apps are disabled by default.

    1. Press and hold “Power
    2. From the power management pop-up, tap and hold “Power off
    3. Wait for the device to finish rebooting and once done, you should see a “Safe Mode” watermark in the lower area of the home screen
    4. Launch “Settings
    5. Go to “Apps & Notifications
    6. If necessary, switch to “All apps
    7. Select the desired app and tap “Uninstall” > “OK
    8. Once done, you can exit Safe Mode by rebooting the phone normally
     



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