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(BUG) EnV Touch's Screen Freezes/Locks During Calls?

Discussion in 'LG enV' started by the2ndflood, Aug 12, 2009.

  1. the2ndflood

    the2ndflood New Member

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    What happens is when I make a call using the outer-display; after the call connects; then the screen locks and NO button will turn it back on (Unlock, Camera, Send, Ctr, End, Volume Keys). I have to open the phone and then the outer screen lights back up, but it is then locked. I can press the Unlock button, but when the screen goes dark again; the screen locks again and won't let me hang up the call until I Unlock the screen yet again. This happens even when the Auto-Lock touch feature is turned off. So far, no Verizon tech has been able to help me find a way to stop this from happening. This is my second EnV Touch, and both of them did this. I also had this very same problem with my old LG Voyager. That problem was corrected when I took my phone in for a Firmware update.

    So has anyone else had this problem? If so, how did you fix it? Also; what Firmware version do you have on your phone? Press #43574357* to get the version number.

    My current Firmware version is VX11KV04. Which is odd, because the techs I have spoken with had version VX11KV03 on their test phones.


     



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  2. the2ndflood

    the2ndflood New Member

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    I "Think" I might have found the problem that is causing this Bug to occur. I normally have the phone set to sound a Tone when a call connects correctly. After I turned that tone off; I haven't yet had the Screen-Freeze problem occur again. I'm not 100% sure if this is the fault; only time will tell, but this could be the reason why my screen locks during phone calls. Maybe someone else with an EnV touch could set the Call-Connect tone on and see if they experience the Bug for themselves.


    Call Connect Tone:
    SETTINGS & TOOLS / Settings / 4.Sounds Settings / 6.Service Alerts / 3.Call Connect / On

    Then make a call using the Outer-Display keypad. If the bug occurs; you will see the screen go dark and no button will be able to turn the screen back on. You will only be able to access the Touch-Screen again, after you open the phone during the call; then close it again.
     
    1 person likes this.
  3. walt

    walt New Member

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    I did what you talked about but it did not work. I mostly the problem when I dial for my voice mail. any other Ideas?
     
  4. j65smith

    j65smith New Member

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    I'm having the same problem. It is very frustrating. My firmware is vx11kv04 and my call connect tone was off. I tried turning off the autolock, but it still freezes sometimes. I think I will go into Verizon tomorrow.
     

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