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Cell phone contract from hell

Discussion in 'alt.cellular.verizon' started by Jeffrey Swanson, Dec 1, 2004.

  1. tmobilesuck wrote:
    >
    > I am sick and tired of being bullied by my cell phone provider.
    > Finding my self under "binding verbal contracts" I was never told
    > about and all other sorts of consumer-scare corporate tactics.
    >
    > This is only the beginning of the road towards raising awareness
    > regarding these issues. Visit http://www.tmobilesuck.com to find out
    > more.


    You're right .... and if we all (consumers) refused to sign
    up with two-year contracts, we could lead the companies
    around by their balls. My balls are beginning to hurt!

    Jeff
     



    › See More: Cell phone contract from hell
  2. Jack Zwick

    Jack Zwick Guest

    In article <41AE2D1A.424C0423@globaltreasure.com>,
    Jeffrey Swanson <swanson@globaltreasure.com> wrote:

    > tmobilesuck wrote:
    > >
    > > I am sick and tired of being bullied by my cell phone provider.
    > > Finding my self under "binding verbal contracts" I was never told
    > > about and all other sorts of consumer-scare corporate tactics.


    That's what they want you to believe. And if you believe it, then you
    are bound. If you have a legitimate complaint, write to your State's
    Attorney General.
     
  3. John Navas

    John Navas Guest

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <jzwick3-BCBE14.15175101122004@news1.east.earthlink.net> on Wed, 01 Dec
    2004 21:17:51 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:

    >In article <41AE2D1A.424C0423@globaltreasure.com>,
    > Jeffrey Swanson <swanson@globaltreasure.com> wrote:
    >
    >> tmobilesuck wrote:
    >> >
    >> > I am sick and tired of being bullied by my cell phone provider.
    >> > Finding my self under "binding verbal contracts" I was never told
    >> > about and all other sorts of consumer-scare corporate tactics.

    >
    >That's what they want you to believe. And if you believe it, then you
    >are bound. If you have a legitimate complaint, write to your State's
    >Attorney General.


    If you have time to waste. Otherwise start with the Better Business Bureau,
    dispute charges on your credit card, or even take it to Small Claims Court.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>
     
  4. Jack Zwick

    Jack Zwick Guest

    In article <SPrrd.8789$_3.104891@typhoon.sonic.net>,
    John Navas <spamfilter0@navasgroup.com> wrote:

    > [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]
    >
    > In <jzwick3-BCBE14.15175101122004@news1.east.earthlink.net> on Wed, 01 Dec
    > 2004 21:17:51 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:
    >
    > >In article <41AE2D1A.424C0423@globaltreasure.com>,
    > > Jeffrey Swanson <swanson@globaltreasure.com> wrote:
    > >
    > >> tmobilesuck wrote:
    > >> >
    > >> > I am sick and tired of being bullied by my cell phone provider.
    > >> > Finding my self under "binding verbal contracts" I was never told
    > >> > about and all other sorts of consumer-scare corporate tactics.

    > >
    > >That's what they want you to believe. And if you believe it, then you
    > >are bound. If you have a legitimate complaint, write to your State's
    > >Attorney General.

    >
    > If you have time to waste. Otherwise start with the Better Business Bureau,
    > dispute charges on your credit card, or even take it to Small Claims Court.


    The BBB is the real waste of time. There job is to deflect disputes not
    solve them. They say so themselves in advertising to companies.


    "The Council of Better Business Bureaus, Inc. helps companies and major
    corporations manage consumer disputes through its Dispute Resolution
    Division. " http://www.dr.bbb.org/


    Notice they say manage...not resolve



    An AG has some clout. With some credit cards disputing a charge helps if
    you have a good credit record.
     
  5. Steve Sobol

    Steve Sobol Guest

    Jack Zwick wrote:

    > "The Council of Better Business Bureaus, Inc. helps companies and major
    > corporations manage consumer disputes through its Dispute Resolution
    > Division. " http://www.dr.bbb.org/


    You're correct, however, depending on the way the Attorney General works in
    your state, you may or may not be able to get a resolution on an *individual*
    problem (like here in California, where there has to be a pattern of repeated
    abuses against more than one individual for the AG's office to consider taking
    the case.)

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     
  6. Jer

    Jer Guest

    Steve Sobol wrote:

    > Jack Zwick wrote:
    >
    >> "The Council of Better Business Bureaus, Inc. helps companies and
    >> major corporations manage consumer disputes through its Dispute
    >> Resolution Division. " http://www.dr.bbb.org/

    >
    >
    > You're correct, however, depending on the way the Attorney General works
    > in your state, you may or may not be able to get a resolution on an
    > *individual* problem (like here in California, where there has to be a
    > pattern of repeated abuses against more than one individual for the AG's
    > office to consider taking the case.)
    >



    I think Steve here is right. More often than not, the AG office isn't a
    place for individual complaint resolution, and expecting such would be
    considered a stretch. However, they do keep track of complaints that
    cross their cluttered desks, and when enough is enough, they'll take an
    interest. So, at least including the AG office in the loop, even if
    only for informational purposes, the numbers do add up.

    --
    jer email reply - I am not a 'ten'
     
  7. John Navas

    John Navas Guest

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <jzwick3-766CA6.17162001122004@news1.east.earthlink.net> on Wed, 01 Dec
    2004 23:16:20 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:

    >In article <SPrrd.8789$_3.104891@typhoon.sonic.net>,
    > John Navas <spamfilter0@navasgroup.com> wrote:
    >
    >> In <jzwick3-BCBE14.15175101122004@news1.east.earthlink.net> on Wed, 01 Dec
    >> 2004 21:17:51 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:


    >> >That's what they want you to believe. And if you believe it, then you
    >> >are bound. If you have a legitimate complaint, write to your State's
    >> >Attorney General.

    >>
    >> If you have time to waste. Otherwise start with the Better Business Bureau,
    >> dispute charges on your credit card, or even take it to Small Claims Court.

    >
    >The BBB is the real waste of time. There job is to deflect disputes not
    >solve them. They say so themselves in advertising to companies.


    Wrong on both counts.

    >An AG has some clout. With some credit cards disputing a charge helps if
    >you have a good credit record.


    In most states the AG doesn't have resources for small individual cases.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>
     
  8. Halogen8

    Halogen8 Guest

    I've found the best way to get a cellular company to listen to you is to
    complain to the FCC. Not for every small problem, but if the cell company
    has you backed into a corner and won't listen to you, filing a complaint
    with the FCC will miraculously make them interested in working out your
    problem.


    "John Navas" <spamfilter0@navasgroup.com> wrote in message
    news:6mwrd.8822$_3.105421@typhoon.sonic.net...
    > [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]
    >
    > In <jzwick3-766CA6.17162001122004@news1.east.earthlink.net> on Wed, 01 Dec
    > 2004 23:16:20 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:
    >
    >>In article <SPrrd.8789$_3.104891@typhoon.sonic.net>,
    >> John Navas <spamfilter0@navasgroup.com> wrote:
    >>
    >>> In <jzwick3-BCBE14.15175101122004@news1.east.earthlink.net> on Wed, 01
    >>> Dec
    >>> 2004 21:17:51 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:

    >
    >>> >That's what they want you to believe. And if you believe it, then you
    >>> >are bound. If you have a legitimate complaint, write to your State's
    >>> >Attorney General.
    >>>
    >>> If you have time to waste. Otherwise start with the Better Business
    >>> Bureau,
    >>> dispute charges on your credit card, or even take it to Small Claims
    >>> Court.

    >>
    >>The BBB is the real waste of time. There job is to deflect disputes not
    >>solve them. They say so themselves in advertising to companies.

    >
    > Wrong on both counts.
    >
    >>An AG has some clout. With some credit cards disputing a charge helps if
    >>you have a good credit record.

    >
    > In most states the AG doesn't have resources for small individual cases.
    >
    > --
    > Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    > John Navas <http://navasgrp.home.att.net/#Cingular>
     
  9. Tony Clark

    Tony Clark Guest

    "John Navas" <spamfilter0@navasgroup.com> wrote in message
    news:6mwrd.8822$_3.105421@typhoon.sonic.net...
    SNIP

    >>The BBB is the real waste of time. There job is to deflect disputes not
    >>solve them. They say so themselves in advertising to companies.

    >
    > Wrong on both counts.
    >

    I respectfully disagree. My experience with the BBB has been that they offer
    limited assistance on any complaints. They will take your call and file a
    report but if the company involved digs in their heels the BBB will do
    little more than make a note of it in their database. They have never
    recovered any money for me the few times I bothered to use them.

    TC
     
  10. John Navas

    John Navas Guest

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <okzrd.10039$NU3.4374@newsread1.news.pas.earthlink.net> on Thu, 02 Dec 2004
    07:17:40 GMT, "Tony Clark" <curiousgeorge1964@hotmail.com> wrote:

    >"John Navas" <spamfilter0@navasgroup.com> wrote in message
    >news:6mwrd.8822$_3.105421@typhoon.sonic.net...
    >SNIP
    >
    >>>The BBB is the real waste of time. There job is to deflect disputes not
    >>>solve them. They say so themselves in advertising to companies.

    >>
    >> Wrong on both counts.
    >>

    >I respectfully disagree. My experience with the BBB has been that they offer
    >limited assistance on any complaints. They will take your call and file a
    >report but if the company involved digs in their heels the BBB will do
    >little more than make a note of it in their database. They have never
    >recovered any money for me the few times I bothered to use them.


    The BBB has almost always been effective for me. Perhaps your cases were
    weak.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>
     
  11. bamp

    bamp Guest

    "John Navas" <spamfilter0@navasgroup.com> wrote in message
    news:p1Grd.8959$_3.105892@typhoon.sonic.net...
    > [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]
    >
    > In <okzrd.10039$NU3.4374@newsread1.news.pas.earthlink.net> on Thu, 02 Dec
    > 2004
    > 07:17:40 GMT, "Tony Clark" <curiousgeorge1964@hotmail.com> wrote:
    >
    >>"John Navas" <spamfilter0@navasgroup.com> wrote in message
    >>news:6mwrd.8822$_3.105421@typhoon.sonic.net...
    >>SNIP
    >>
    >>>>The BBB is the real waste of time. There job is to deflect disputes not
    >>>>solve them. They say so themselves in advertising to companies.
    >>>
    >>> Wrong on both counts.
    >>>

    >>I respectfully disagree. My experience with the BBB has been that they
    >>offer
    >>limited assistance on any complaints. They will take your call and file a
    >>report but if the company involved digs in their heels the BBB will do
    >>little more than make a note of it in their database. They have never
    >>recovered any money for me the few times I bothered to use them.

    >
    > The BBB has almost always been effective for me. Perhaps your cases were
    > weak.
    >

    Me too!!
    > --
    > Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    > John Navas <http://navasgrp.home.att.net/#Cingular>
     
  12. Brad

    Brad Guest

    The BBB is a joke. I've tried them in the past, and never got any
    resolutions.

    "John Navas" <spamfilter0@navasgroup.com> wrote in message
    news:SPrrd.8789$_3.104891@typhoon.sonic.net...
    > [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]
    >
    > In <jzwick3-BCBE14.15175101122004@news1.east.earthlink.net> on Wed, 01 Dec
    > 2004 21:17:51 GMT, Jack Zwick <jzwick3@mindspring.com> wrote:
    >
    > >In article <41AE2D1A.424C0423@globaltreasure.com>,
    > > Jeffrey Swanson <swanson@globaltreasure.com> wrote:
    > >
    > >> tmobilesuck wrote:
    > >> >
    > >> > I am sick and tired of being bullied by my cell phone provider.
    > >> > Finding my self under "binding verbal contracts" I was never told
    > >> > about and all other sorts of consumer-scare corporate tactics.

    > >
    > >That's what they want you to believe. And if you believe it, then you
    > >are bound. If you have a legitimate complaint, write to your State's
    > >Attorney General.

    >
    > If you have time to waste. Otherwise start with the Better Business

    Bureau,
    > dispute charges on your credit card, or even take it to Small Claims

    Court.
    >
    > --
    > Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    > John Navas <http://navasgrp.home.att.net/#Cingular>
     
  13. Brad

    Brad Guest

    This will get better results than any of the other solutions listed.
    Radio Host Tom Martino's www.troubleshooter.com

    "Jer" <gdunn@airmail.ten> wrote in message
    news:colqq4$dk6@library2.airnews.net...
    > Steve Sobol wrote:
    >
    > > Jack Zwick wrote:
    > >
    > >> "The Council of Better Business Bureaus, Inc. helps companies and
    > >> major corporations manage consumer disputes through its Dispute
    > >> Resolution Division. " http://www.dr.bbb.org/

    > >
    > >
    > > You're correct, however, depending on the way the Attorney General works
    > > in your state, you may or may not be able to get a resolution on an
    > > *individual* problem (like here in California, where there has to be a
    > > pattern of repeated abuses against more than one individual for the AG's
    > > office to consider taking the case.)
    > >

    >
    >
    > I think Steve here is right. More often than not, the AG office isn't a
    > place for individual complaint resolution, and expecting such would be
    > considered a stretch. However, they do keep track of complaints that
    > cross their cluttered desks, and when enough is enough, they'll take an
    > interest. So, at least including the AG office in the loop, even if
    > only for informational purposes, the numbers do add up.
    >
    > --
    > jer email reply - I am not a 'ten'
     
  14. John Navas

    John Navas Guest

    [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]

    In <vNCdnVunuddllSzcRVn-gg@sigecom.net> on Fri, 3 Dec 2004 18:47:03 -0600,
    "Brad" <me@here.invalid> wrote:

    >The BBB is a joke. I've tried them in the past, and never got any
    >resolutions.


    Perhaps your cases were weak.

    --
    Best regards, HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
    John Navas <http://navasgrp.home.att.net/#Cingular>
     
  15. Tom J

    Tom J Guest

    "John Navas" <spamfilter0@navasgroup.com> wrote in message
    news:XRksd.9406$_3.110026@typhoon.sonic.net...
    > [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]
    >
    > In <vNCdnVunuddllSzcRVn-gg@sigecom.net> on Fri, 3 Dec 2004 18:47:03 -0600,
    > "Brad" <me@here.invalid> wrote:
    >
    >>The BBB is a joke. I've tried them in the past, and never got any
    >>resolutions.

    >
    > Perhaps your cases were weak.


    And you think the one being discussed here is NOT weak??? This guy kept
    dealing one deal after the other verbally. Dealing with any company requires
    you to HAVE IT IN WRITING!!! I've never had a problem, because I do have my
    entire contract in writing and I know exactly where it's filed, along with the
    contracts I have with many other companies. NEVER leave a contract to what
    the parties remember saying because there will always be a different
    interpretation of what was agreed on!!

    Tom J
     
  16. Tony Clark

    Tony Clark Guest

    "Tom J" <tomj_ga@despammed.com> wrote in message
    news:31e78hF39dlm9U1@individual.net...
    >

    SNIP

    > And you think the one being discussed here is NOT weak??? This guy kept
    > dealing one deal after the other verbally. Dealing with any company
    > requires you to HAVE IT IN WRITING!!! I've never had a problem, because I
    > do have my entire contract in writing and I know exactly where it's filed,
    > along with the contracts I have with many other companies. NEVER leave a
    > contract to what the parties remember saying because there will always be
    > a different interpretation of what was agreed on!!


    You make a good point, although I think one of the issues is when you set up
    service over the phone there generally is no written contract. My issue with
    this is that frequently in the past you would be put into a contract without
    your knowledge. I haven't changed my service in a while so I don't know how
    it works anymore.

    TC
     
  17. Quick

    Quick Guest

    John Navas wrote:
    > [POSTED TO alt.cellular.attws - REPLY ON USENET PLEASE]
    >
    > In <vNCdnVunuddllSzcRVn-gg@sigecom.net> on Fri, 3 Dec 2004 18:47:03
    > -0600, "Brad" <me@here.invalid> wrote:
    >
    >> The BBB is a joke. I've tried them in the past, and never got any
    >> resolutions.

    >
    > Perhaps your cases were weak.


    Simply writing the BBB has a lot of value.
    The BBB *will* pass on your complaint to the company.
    At the very least you have shown that you are serious about
    your complaint, that you have contacted other agencies, etc.
    and that you are not liable to simply go away when they tell
    you "tough luck" or don't respond.

    I had a problem with one of those marketing scams that
    my wife fell for. I called the company numerous times resulting
    in rudely delivered replies to the effect of "Our sales people
    would never have said that, they would have clearly spelled
    out the (hidden) terms, and you must be mistaken. Too bad."

    I put it in writing with the same response. I sent it to the BBB
    and CA Attorney General cc'ing the company. The attorney
    general (which I already knew) said they do not handle individual
    cases but appreaciated the complaint for their files and would
    write to the company that they had received a complaint. The
    BBB notified me that they would contact the company and
    to let them know if the company hadn't responded in some
    number of days. The company refunded everything and
    quit charging the credit card (which I had changed anyway
    when I disputed the charges through them also).

    My guess is that 90% of people do not persue small claims
    type of complaints past an initial phone call or letter. I think
    the rip-off companies play this. At the very least, contacting
    the BBB is a strong indication to them that you will be
    persuing the issue.

    If you are running a scam you want to minimize your visibility.

    -Quick
     

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