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Cellular Companies now #1 for Consumer Grievances

Discussion in 'alt.cellular.verizon' started by rocxspam, Sep 19, 2006.

  1. rocxspam

    rocxspam Guest




    › See More: Cellular Companies now #1 for Consumer Grievances
  2. Scott

    Scott Guest

    "rocxspam" <nospam@xspamx.no> wrote in message
    news:sc%Pg.42903$lk6.9978@tornado.southeast.rr.com...
    > Interesting article from PC World:
    >
    > http://www.pcworld.com/article/id,126939/article.html?tk=nl_dexnws
    >
    > Surprising how little Verizon is mentioned vs Cingular (after reading so
    > many rants on this forum ;-)
    >
    > ROC


    Missing from the article are statistics to show how many of those complaints
    were truly legitimate. I could write the BBB tomorrow saying that I don't
    like the physical size of my paper bill and it would go to the carrier as a
    complaint. Years ago I investigated BBB claims for one carrier. Among my
    favorites:

    - Guy complained that he couldn't understand why he was getting a bill. He
    swore up and down that he paid for his $49.99 service plan when he bought
    the phone. "You mean I'm supposed to pay that every month?"

    - Customer was livid that the carrier refused to replace his phone. It
    seems nobody told him he couldn't go scuba diving with it.

    - Customer complained about coverage. It seems they couldn't get a signal
    on the weekend when they went cave exploring.

    Past experience would indicate about 25% of all complaints are truly
    legitimate and over half of those represent the very first time the carrier
    is made aware of a problem. The BBB system is far from accurate in rating
    complaints.
  3. Quick

    Quick Guest

    Scott wrote:
    > "rocxspam" <nospam@xspamx.no> wrote in message
    > news:sc%Pg.42903$lk6.9978@tornado.southeast.rr.com...
    >> Interesting article from PC World:
    >>
    >> http://www.pcworld.com/article/id,126939/article.html?tk=nl_dexnws
    >>
    >> Surprising how little Verizon is mentioned vs Cingular
    >> (after reading so many rants on this forum ;-)
    >>
    >> ROC

    >
    > Missing from the article are statistics to show how many
    > of those complaints were truly legitimate. I could write
    > the BBB tomorrow saying that I don't like the physical
    > size of my paper bill and it would go to the carrier as a
    > complaint. Years ago I investigated BBB claims for one
    > carrier. Among my favorites:
    > - Guy complained that he couldn't understand why he was
    > getting a bill. He swore up and down that he paid for
    > his $49.99 service plan when he bought the phone. "You
    > mean I'm supposed to pay that every month?"
    > - Customer was livid that the carrier refused to replace
    > his phone. It seems nobody told him he couldn't go scuba
    > diving with it.
    > - Customer complained about coverage. It seems they
    > couldn't get a signal on the weekend when they went cave
    > exploring.
    > Past experience would indicate about 25% of all
    > complaints are truly legitimate and over half of those
    > represent the very first time the carrier is made aware
    > of a problem. The BBB system is far from accurate in
    > rating complaints.


    Take Larry for example... LOL
  4. Thanks for the post Rocx. I have confidence in millions of wronged users,
    and no confidence in any wireless company. Whatever these cell providers
    get, the system is too easy on them.

    "rocxspam" <nospam@xspamx.no> wrote in message
    news:sc%Pg.42903$lk6.9978@tornado.southeast.rr.com...
    > Interesting article from PC World:
    >
    > http://www.pcworld.com/article/id,126939/article.html?tk=nl_dexnws
    >
    > Surprising how little Verizon is mentioned vs Cingular (after reading so
    > many rants on this forum ;-)
    >
    > ROC
  5. rocxspam

    rocxspam Guest

    Scott wrote:
    > "rocxspam" <nospam@xspamx.no> wrote in message
    > news:sc%Pg.42903$lk6.9978@tornado.southeast.rr.com...
    >
    >>Interesting article from PC World:
    >>
    >>http://www.pcworld.com/article/id,126939/article.html?tk=nl_dexnws
    >>
    >>Surprising how little Verizon is mentioned vs Cingular (after reading so
    >>many rants on this forum ;-)
    >>
    >>ROC

    >
    >
    > Missing from the article are statistics to show how many of those complaints
    > were truly legitimate. I could write the BBB tomorrow saying that I don't
    > like the physical size of my paper bill and it would go to the carrier as a
    > complaint. Years ago I investigated BBB claims for one carrier. Among my
    > favorites:
    >
    > - Guy complained that he couldn't understand why he was getting a bill. He
    > swore up and down that he paid for his $49.99 service plan when he bought
    > the phone. "You mean I'm supposed to pay that every month?"
    >
    > - Customer was livid that the carrier refused to replace his phone. It
    > seems nobody told him he couldn't go scuba diving with it.
    >
    > - Customer complained about coverage. It seems they couldn't get a signal
    > on the weekend when they went cave exploring.
    >
    > Past experience would indicate about 25% of all complaints are truly
    > legitimate and over half of those represent the very first time the carrier
    > is made aware of a problem. The BBB system is far from accurate in rating
    > complaints.
    >
    >

    Well, JD Power and FCC findings were also mentioned along with some
    class-action lawsuits, although it does strike me as odd that it took 2
    years to notice $2 and $3 Roadside Assistance charges on statements, or
    was it a matter of trying all that time to get them stopped?

    We are responsible to be vigilent in monitoring our own statements, with
    the main issue being whether can one get satisfaction from the carrier
    when questions are raised, or corrections are needed.

    I cannot complain about Verizon on that count as compared with my
    previous subscription with Alltel. I could not get the same answer
    twice from C/S reps when I had problems or questions about coverage
    (mostly about what my daughter out of state for college could do under
    the plan). And they were so inept as to stop billing me for web access
    after I had not used it for a while. I was surprised when I did want to
    use it after some months of disuse (then I noticed it had not been on
    the bill a for a while - ain't that a switch? ;-)

    There is a pervasive issue about understanding ahead of time all the
    caveats and subtleties of various service offerings, and it not
    "registering" with us non-lawyer/non-accountant types (or if
    ignorant/inept C/S reps cannot provide reliable info) until the concrete
    impact on our bills clears it all right up. Then we should have
    recourse to make changes accordingly, and not be locked in.

    It only took me about 2 months to figure out that I was going to get
    dinged every month with a Get It Now $1.99 charge for a one-time game
    download - did not figure on paying monthly rent on a dopey cell phone
    game, so I dropped it with no problem.

    I think a point of the article is that the cell carriers have displaced
    other long-time culprits in the most-complained about rankings - a sign
    of the times?

    ROC
  6. On Wed, 20 Sep 2006 00:39:55 GMT, "Quick"
    <quick7135-news@NOSPAMyahoo.com> wrote:

    >Take Larry


    Please!
  7. Ron Hinds

    Ron Hinds Guest

    "rocxspam" <nospam@xspamx.no> wrote in message
    news:sc%Pg.42903$lk6.9978@tornado.southeast.rr.com...
    > Interesting article from PC World:
    >
    > http://www.pcworld.com/article/id,126939/article.html?tk=nl_dexnws
    >
    > Surprising how little Verizon is mentioned vs Cingular (after reading so
    > many rants on this forum ;-)
    >
    > ROC


    You should try reading the Cingular forum... Or worse yet, become one of
    their customers!
  8. gerry

    gerry Guest

    [original post is likely clipped to save bandwidth]
    On Tue, 19 Sep 2006 23:39:04 GMT, rocxspam <nospam@xspamx.no> wrote:

    >Interesting article from PC World:
    >
    >http://www.pcworld.com/article/id,126939/article.html?tk=nl_dexnws
    >
    >Surprising how little Verizon is mentioned vs Cingular (after reading so
    >many rants on this forum ;-)
    >
    >ROC


    Not very surprising. Status as "least evil" is not a very positive.
    comment.

    The industry in general is pretty bad thus the bar isn't set very high.

    gerry


    --

    Personal home page - http://gogood.com

    gerry misspelled in my email address to confuse robots

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