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Consumer Reports Ratings are Out----Verizon top carrier in 14 outof 20 cities, T-Mobile top carrier

Discussion in 'alt.cellular.verizon' started by SMS, Dec 5, 2006.

  1. SMS

    SMS Guest

    The January 2007 Consumer Reports has their annual survey of cellular
    phone service out. They surveyed about 43,000 cellular subscribers and
    rate the carriers in 20 metropolitan areas on metrics of coverage,
    network congestion, dropped calls, and static.

    As in previous years, Verizon is the top carrier in most metro areas,
    but T-Mobile and Alltel also did well in many areas.

    The most amusing part of the story is the sidebar about Cingular's claim
    of "fewest dropped calls." Consumer Reports states: "our own surveys
    have found Cingular to be only about average when it comes to dropped
    calls and one of the poorer performers in terms of overall satisfaction."

    This annual survey is statistically the most accurate survey of wireless
    carriers, though J.D. Power's survey of about 24,000 users has a
    similarly small margin of errer. JD Power reached essentially the same
    conclusions as Consumer Reports, with Verizon and T-Mobile leading in
    all regions.

    The metro areas where Verizon had a significant lead over Cingular (8 or
    more points) were Los Angeles, Minneapolis, Phoenix, San Diego, San
    Francisco, Tampa, and Washington D.C..
     



    › See More: Consumer Reports Ratings are Out----Verizon top carrier in 14 outof 20 cities, T-Mobile top carrier
  2. Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    Sprint dedicated $7 billion to network enhancements in 2006.
    Sprint is investing more than $2 billion into the Nextel National
    Network and adding more than 1,600 new cell sites to expand
    coverage and increase capacity across the country.
    Sprint leads the industry in mobile broadband coverage and
    rollout of EVDO and EVDO Rev A. By the fourth quarter of 2007,
    Sprints entire mobile broadband network will be upgraded to
    EV-DO Revision A. Once the network is upgraded, Sprint will
    also expect to begin offering in early 2008 high performance
    walkie-talkie services over the EV-DO Revision A network.
    Don't forget 4G, Sprint's planned buildout of the 4G WiMAX
    network will be the standard for future mobility products and services.


    The hallmark of Sprint Nextel is innovation.
    Sprint's ranked #1 in the telecommunications industry in the
    area of innovation in the FORTUNEs 2006 Most Admired Companies list.
    Sprint Nextels impressive portfolio of assets includes a
    high-speed data network, Sprint Power Vision, which empowers
    customers to do what they want, when they want it, where
    they want it. Sprint was the first carrier to offer live TV and
    today we offer more than more than 50 video channels that
    feature live and on-demand programming.


    Popular price plans are available to Sprint customers to help
    prevent them from paying high overage charges
    and paying for minutes they do not use. Nights start at 7 p.m., This
    gives customers two more hours of free calling. Sprint also offers
    plans with Free Incoming Calls - in which calls from any of the
    networks are free. Another item other co's don't offer.
    We Have Saved The Best for Last = Upgrade Fees Eliminated:
    Sprint recently eliminated device upgrade fees for existing customers
    when they purchase a new device either through telesales or
    online at www.sprint.com


    ---All Fact!!!
     
  3. Diamond Dave

    Diamond Dave Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    On 5 Dec 2006 17:46:17 -0800, "Andrew267@gmail.com"
    <Andrew267@gmail.com> wrote:

    >Sprint dedicated $7 billion to network enhancements in 2006.
    >Sprint is investing more than $2 billion into the Nextel National
    >Network and adding more than 1,600 new cell sites to expand


    <yawn>

    Verizon will still beat them hands down in voice call coverage and
    service. The only thing they have right now is better EV-DO coverage.

    I'm surprised they just don't shut down the iDen (Nextel) side of the
    network and move those customers to the CDMA side. They have so many
    technical problems with the SMR band.

    Dave
     
  4. Robert Coe

    Robert Coe Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    On 5 Dec 2006 17:46:17 -0800, "Andrew267@gmail.com" <Andrew267@gmail.com>
    wrote:
    : Sprint dedicated $7 billion to network enhancements in 2006.
    : Sprint is investing more than $2 billion into the Nextel National
    : Network and adding more than 1,600 new cell sites to expand
    : coverage and increase capacity across the country.
    : Sprint leads the industry in mobile broadband coverage ...
    :
    : [remainder of fawning paean omitted]

    Yeah, you said all that in another thread not more than 15 minutes earlier. I
    hope you're one of Sprint's paid PR flacks; it would be silly to go to the
    effort of kissing their ass for free.
     
  5. oklaman

    oklaman Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    Sprint might want to think about investing some $$ in customer service.
    <Andrew267@gmail.com> wrote in message
    news:1165369577.610051.224730@73g2000cwn.googlegroups.com...
    Sprint dedicated $7 billion to network enhancements in 2006.
    Sprint is investing more than $2 billion into the Nextel National
    Network and adding more than 1,600 new cell sites to expand
    coverage and increase capacity across the country.
    Sprint leads the industry in mobile broadband coverage and
    rollout of EVDO and EVDO Rev A. By the fourth quarter of 2007,
    Sprints entire mobile broadband network will be upgraded to
    EV-DO Revision A. Once the network is upgraded, Sprint will
    also expect to begin offering in early 2008 high performance
    walkie-talkie services over the EV-DO Revision A network.
    Don't forget 4G, Sprint's planned buildout of the 4G WiMAX
    network will be the standard for future mobility products and services.


    The hallmark of Sprint Nextel is innovation.
    Sprint's ranked #1 in the telecommunications industry in the
    area of innovation in the FORTUNEs 2006 Most Admired Companies list.
    Sprint Nextels impressive portfolio of assets includes a
    high-speed data network, Sprint Power Vision, which empowers
    customers to do what they want, when they want it, where
    they want it. Sprint was the first carrier to offer live TV and
    today we offer more than more than 50 video channels that
    feature live and on-demand programming.


    Popular price plans are available to Sprint customers to help
    prevent them from paying high overage charges
    and paying for minutes they do not use. Nights start at 7 p.m., This
    gives customers two more hours of free calling. Sprint also offers
    plans with Free Incoming Calls - in which calls from any of the
    networks are free. Another item other co's don't offer.
    We Have Saved The Best for Last = Upgrade Fees Eliminated:
    Sprint recently eliminated device upgrade fees for existing customers
    when they purchase a new device either through telesales or
    online at www.sprint.com


    ---All Fact!!!
     
  6. wantthis

    wantthis Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    Robert Coe wrote:
    > On 5 Dec 2006 17:46:17 -0800, "Andrew267@gmail.com" <Andrew267@gmail.com>
    > wrote:
    > : Sprint dedicated $7 billion to network enhancements in 2006.
    > : Sprint is investing more than $2 billion into the Nextel National
    > : Network and adding more than 1,600 new cell sites to expand
    > : coverage and increase capacity across the country.
    > : Sprint leads the industry in mobile broadband coverage ...
    > :


    When I was considering changing from Verizon to another carrier (and
    decided not to) Sprint wasnt even one I considered in fact nobody I
    know has sprint so they can invest all they want and maybe DOWN THE
    ROAD somebody will consider SWITCHING to them :))
     
  7. SMS

    SMS Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14out of 20 cities, T-Mobile top carrier in 3 cities

    Robert Coe wrote:
    > On 5 Dec 2006 17:46:17 -0800, "Andrew267@gmail.com" <Andrew267@gmail.com>
    > wrote:
    > : Sprint dedicated $7 billion to network enhancements in 2006.
    > : Sprint is investing more than $2 billion into the Nextel National
    > : Network and adding more than 1,600 new cell sites to expand
    > : coverage and increase capacity across the country.
    > : Sprint leads the industry in mobile broadband coverage ...
    > :
    > : [remainder of fawning paean omitted]
    >
    > Yeah, you said all that in another thread not more than 15 minutes earlier. I
    > hope you're one of Sprint's paid PR flacks; it would be silly to go to the
    > effort of kissing their ass for free.


    It's rather amusing to see the yearly scrambling of PR people, paid and
    unpaid, for the carriers that do poorly. Last year Cingular was claiming
    that the reason that they did so poorly was the conversion from
    TDMA/AMPS to GSM, and the AT&T acquisition. Then they went on to say how
    much money they are spending on improving their network. I'm sure that
    Cingular will have a statement in the next week or so, Consumer Reports
    is too highly respected for them to ignore the survey, especially with
    that savage sidebar about Cingular's "Fewest Dropped Calls" claim. The
    rationalizations should prove to be amusing. It's a bad week for the
    Sprint and Cingular shills!
     
  8. SMS

    SMS Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14out of 20 cities, T-Mobile top carrier in 3 cities

    wantthis wrote:

    > When I was considering changing from Verizon to another carrier (and
    > decided not to) Sprint wasnt even one I considered in fact nobody I
    > know has sprint so they can invest all they want and maybe DOWN THE
    > ROAD somebody will consider SWITCHING to them :))


    I know several people with Sprint from Verizon because Sprint had PDA
    phones earlier than Verizon. They went to Sprint knowing full well of
    the coverage limitations with Sprint in this area. This was about two
    years ago, and Sprint was really the only choice for my area if you
    wanted a PDA phone. Cingular was still struggling with the GSM
    conversion back then, and coverage was very poor. Now everything has
    changed, as Cingular has fully absorbed AT&T Wireless and all the 800
    MHz GSM cells belong to Cingular while T-Mobile ended up with the less
    desirable 1900 MHz. Also, Verizon now has a full line of PDA phones, as
    well as a better selection of non-PDA phones than Sprint.

    Sprint had a window where they had better handsets than Verizon, and
    better coverage than Cingular (in the western region). This advantage is
    gone, and you see the results in Sprint's high churn and low net additions.
     
  9. John Navas

    John Navas Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    On Tue, 05 Dec 2006 17:38:14 -0800, SMS <scharf.steven@geemail.com>
    wrote in <45761f08$0$82584$742ec2ed@news.sonic.net>:

    >The January 2007 Consumer Reports has their annual survey of cellular
    >phone service out. They surveyed about 43,000 cellular subscribers and
    >rate the carriers in 20 metropolitan areas on metrics of coverage,
    >network congestion, dropped calls, and static.
    >
    >As in previous years, Verizon is the top carrier in most metro areas,
    >but T-Mobile and Alltel also did well in many areas.
    >
    >The most amusing part of the story is the sidebar about Cingular's claim
    >of "fewest dropped calls." Consumer Reports states: "our own surveys
    >have found Cingular to be only about average when it comes to dropped
    >calls and one of the poorer performers in terms of overall satisfaction."
    >
    >This annual survey is statistically the most accurate survey of wireless
    >carriers,


    Actually not a good statistical sample, due to its self-selected nature
    from a non-representative universe.

    >though J.D. Power's survey of about 24,000 users has a
    >similarly small margin of errer.


    Actually a fairly large margin of error, comparable in size to
    differences between carriers.

    >JD Power reached essentially the same
    >conclusions as Consumer Reports, with Verizon and T-Mobile leading in
    >all regions.


    The conclusion actually reached was:

    As a group, the carriers still leave much to be desired, Consumer
    Reports editorialized.

    They scored only 66 on a scale of 100 for overall satisfaction. ...

    In other words, differences were relatively small and not terribly
    meaningful.

    --
    Best regards, FAQ FOR CINGULAR WIRELESS:
    John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>
     
  10. John Navas

    John Navas Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    On Wed, 06 Dec 2006 08:19:42 -0800, SMS <scharf.steven@geemail.com>
    wrote in <4576ed9a$0$82543$742ec2ed@news.sonic.net>:

    >Robert Coe wrote:
    >> On 5 Dec 2006 17:46:17 -0800, "Andrew267@gmail.com" <Andrew267@gmail.com>
    >> wrote:
    >> : Sprint dedicated $7 billion to network enhancements in 2006.
    >> : Sprint is investing more than $2 billion into the Nextel National
    >> : Network and adding more than 1,600 new cell sites to expand
    >> : coverage and increase capacity across the country.
    >> : Sprint leads the industry in mobile broadband coverage ...
    >> :
    >> : [remainder of fawning paean omitted]
    >>
    >> Yeah, you said all that in another thread not more than 15 minutes earlier. I
    >> hope you're one of Sprint's paid PR flacks; it would be silly to go to the
    >> effort of kissing their ass for free.

    >
    >It's rather amusing to see the yearly scrambling of PR people, paid and
    >unpaid, for the carriers that do poorly. Last year Cingular was claiming
    >that the reason that they did so poorly was the conversion from
    >TDMA/AMPS to GSM, and the AT&T acquisition. ...


    In fact that's still an issue -- lumping together different populations
    (ENS GSM, non-ENS GSM, single-band GSM, and D-AMPS ["TDMA"]) makes the
    overall results no more meaningful than the average of one breast per
    person. Likewise with Sprint Nextel -- lumping iDEN and CDMA together
    is just as invalid.

    --
    Best regards, FAQ FOR CINGULAR WIRELESS:
    John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>
     
  11. Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    In alt.cellular.sprintpcs SMS <scharf.steven@geemail.com> wrote:
    >
    > Sprint had a window where they had better handsets than Verizon, and
    > better coverage than Cingular (in the western region). This advantage is
    > gone, and you see the results in Sprint's high churn and low net additions.


    Coverage in some odd regions of the Twin Cities inspired me to query Sprint
    PCS about a new phone [that might get better reception and EVDO]. What
    happenned is a customer service nightmare .... and now I am a happy Verizon
    customer. *Personally* I wish I had made the move a long time ago.

    I second the articles summary that Verizon is the best in the Twin Cities area
    [generally speaking]. Statewide, if you include analog roaming, then Sprint
    PCS is up the their on coverage. Things are alright with Sprint PCS as long
    as you don't let a CSR look at your account ... then all bets are off and it
    is a rigged crap shoot.

    I know a few people that use Cingular in the Twin Cities area and most
    complain about dropped calls or not receiving calls [just voicemail].
    T-Mobile has a few holes, like all carriers, but seems to have more satisifed
    customers based on the few people that I know that use it. Several of them
    are pretty rural people [living out west or north of Delano].

    In short, I would rate, based upon my or aquaintance experience as :

    1. Verizon
    2. T-Mobile
    3. Sprint PCS
    4. Cingular

    --
    Thomas T. Veldhouse
    Key Fingerprint: D281 77A5 63EE 82C5 5E68 00E4 7868 0ADC 4EFB 39F0
     
  12. Jim Higgins

    Jim Higgins Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    <Andrew267@gmail.com> wrote in message
    news:1165369577.610051.224730@73g2000cwn.googlegroups.com...
    > Sprint dedicated $7 billion to network enhancements in 2006.
    > Sprint is investing more than $2 billion into the Nextel National

    <snip>

    Sprint is a wireless company?????????????
     
  13. Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    In alt.cellular.verizon Jim Higgins <gordian238@hotmail.com> wrote:
    >
    > <Andrew267@gmail.com> wrote in message
    > news:1165369577.610051.224730@73g2000cwn.googlegroups.com...
    >> Sprint dedicated $7 billion to network enhancements in 2006.
    >> Sprint is investing more than $2 billion into the Nextel National

    > <snip>
    >
    > Sprint is a wireless company?????????????
    >


    Indeed, SprintPCS is now Sprint. They are no longer separate entities.

    --
    Thomas T. Veldhouse
    Key Fingerprint: D281 77A5 63EE 82C5 5E68 00E4 7868 0ADC 4EFB 39F0
     
  14. SMS

    SMS Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14out of 20 cities, T-Mobile top carrier in 3 cities

    Thomas T. Veldhouse wrote:

    > In short, I would rate, based upon my or aquaintance experience as :
    >
    > 1. Verizon
    > 2. T-Mobile
    > 3. Sprint PCS
    > 4. Cingular


    I have a lot of friends and relatives in the Twin Cities area, and they
    all use Verizon, after trying other carriers.. One friend lives west of
    the metro area out near Hamburg, and the only thing that worked when I
    visited them last year on their farm was AMPS. Cingular is hopeless in
    the Twin-Cities, as the CR survey showed.

    I think that it's rather amusing where CR states "our subscribers may
    not be representative of the U.S. population as a whole." While true, it
    also makes the CR survey even more valuable, since they're surveying
    people with higher education levels, and higher incomes, that understand
    the differences and why they exist. With such a huge statistical sample,
    there is an extremely small margin or error in the results, less than
    0.5% if the entire population of subscribers in the U.S. (around
    220,000,000) is used. If the 43,000 responses were divided by 20 cities
    equally, this would be 2000 responses per city, the margin of error
    would be less than 2%. No one can argue with these results.
     
  15. Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    oklaman wrote:
    > Sprint might want to think about investing some $$ in customer service.

    ---

    Yes, the difference in Sprint vs. Verizon behind closed doors is
    Verizon is still supported by the Union.

    http://www.cwa-union.org/
     
  16. Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities


    >
    > Sprint is a wireless company?????????????


    ---

    No Sprint is a Communications Company.
     
  17. oklaman

    oklaman Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    you might want to double check that web site concerning union support...
    <HireAndrewmoon.com@gmail.com> wrote in message
    news:1165455318.645676.11650@73g2000cwn.googlegroups.com...
    oklaman wrote:
    > Sprint might want to think about investing some $$ in customer service.

    ---

    Yes, the difference in Sprint vs. Verizon behind closed doors is
    Verizon is still supported by the Union.

    http://www.cwa-union.org/
     
  18. dafydd

    dafydd Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    So what have we learned from all this chit chat? Basically that every
    company has its better parts, and has areas in the country where they
    are very strong. From a personal standpoint, as a customer service
    representative, I find the thing that needs to be worked on the hardest
    by Sprint to be the amount of notes that are left in accounts. You
    have no idea, until you are the rep dealing with a customer, how
    frustrating it is to have absolutely NO idea what the rep before you
    did, because the note reads something like this.. "cust called in
    about their account" nothing about what on the account they called in
    about, what they did inregards to information to the customer, etc...
    There are strides being made however, In the department I work in, we
    are required to state why the cust called, what the issue they were
    having was, what we did to resolve it, and what if any information was
    given. over the long run, this will help improve cust service from
    both sides of the phone, as we 'as reps' can actually communicate
    clearly with the customer with some intelegence, as to what has taken
    place.. sorry for the rant, but i had to get that out of my system.

    As a customer of both T-Mobile and Sprint, in the area I live in,[Kasas
    City] Both are very good as far as coverage is concerned. If you are
    wanting best prices for plans, go with T-mobile, or find a Sprint
    employee and ask them for their emal address so you can use it to sign
    up for the SERO plans available. If you are wanting data products, and
    speed, sprint is the bomb.




    SMS wrote:
    > Thomas T. Veldhouse wrote:
    >
    > > In short, I would rate, based upon my or aquaintance experience as :
    > >
    > > 1. Verizon
    > > 2. T-Mobile
    > > 3. Sprint PCS
    > > 4. Cingular

    >
    > I have a lot of friends and relatives in the Twin Cities area, and they
    > all use Verizon, after trying other carriers.. One friend lives west of
    > the metro area out near Hamburg, and the only thing that worked when I
    > visited them last year on their farm was AMPS. Cingular is hopeless in
    > the Twin-Cities, as the CR survey showed.
    >
    > I think that it's rather amusing where CR states "our subscribers may
    > not be representative of the U.S. population as a whole." While true, it
    > also makes the CR survey even more valuable, since they're surveying
    > people with higher education levels, and higher incomes, that understand
    > the differences and why they exist. With such a huge statistical sample,
    > there is an extremely small margin or error in the results, less than
    > 0.5% if the entire population of subscribers in the U.S. (around
    > 220,000,000) is used. If the 43,000 responses were divided by 20 cities
    > equally, this would be 2000 responses per city, the margin of error
    > would be less than 2%. No one can argue with these results.
     
  19. Tinman

    Tinman Guest

    Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top carrier in 3 cities

    "dafydd" <dafydd.ieuans@gmail.com> wrote in message
    news:1165492455.800531.239620@j72g2000cwa.googlegroups.com...
    > So what have we learned from all this chit chat? Basically that every
    > company has its better parts, and has areas in the country where they
    > are very strong. From a personal standpoint, as a customer service
    > representative, I find the thing that needs to be worked on the hardest
    > by Sprint to be the amount of notes that are left in accounts. You
    > have no idea, until you are the rep dealing with a customer, how
    > frustrating it is to have absolutely NO idea what the rep before you
    > did, because the note reads something like this.. "cust called in
    > about their account" nothing about what on the account they called in
    > about, what they did inregards to information to the customer, etc...\


    I work on billing and CRM software development, and can empathize with what
    you go through.

    It's a tough decision, when dealing with such a myriad of issues. On one
    hand, it's nice to provide structured fields that a CSR must fill in. Take
    that a step further and they merely choose from pick-lists. And then as soon
    as you lock it down that much there is undoubtedly a significant percentage
    of calls that don't fit the structure.

    So sometimes--and I am not fond of this--you are back with simple,
    unstructured, notes entry. This requires strong policy-and-procedure on the
    work-flow side to ensure it's being used adequately. Making it simply a
    required entry, without effective policy to go along with it (including
    monitoring) results in what you see: a lot of worthless comments in notes.
    What a waste of valuable information that could have--should have--been
    captured properly during the calls.

    All that said, I go *out of my way* to instruct Sprint CSRs (well, any
    company's CSRs) to note my account. I usually ask that it's been properly
    annotated at least twice. Even with this, 75% of the time (when I need to
    call back) I find the call was not properly noted. That is just plain
    unacceptable, IMO.


    --
    Mike
     

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