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Customer Service bad and getting worse?

Discussion in 'alt.cellular.verizon' started by AL, Nov 23, 2003.

  1. Guest

    Guest Guest

    be careful and do not use your checking acct. for auto-pay. i had a major
    problem with tmobile and was told by my bank i would need to discontinue my
    checking acct. and open a new one. with out going into it i would just like
    to say stay away from tmobile cust.service are the nastiest people i have
    ever dealt with.
    "Arcy" <lovebasenjis@yahoo.com> wrote in message
    news:6s6dnRnecc1Zxl-iRVn-uw@comcast.com...
    >
    > "Aboutdakota" <aboutdakota@hot-mail.com> wrote in message
    > news:3FC18406.4070109@hot-mail.com...
    > >
    > >
    > > Scott Stephenson wrote:
    > > > Aboutdakota wrote:
    > > >
    > > >
    > > >>
    > > >>Unless you have auto-pay. Since the terms of many auto-pay programs
    > > >>state that if charges are paid in a timely manner, there may be NO
    > > >>dispute over charges. There's a reason there's that credit when you
    > > >>sign up for auto-pay -- they're more likely to make up that revenue
    > > >>later on when you don't realize you're paying for something you don't
    > > >>use or need.
    > > >>
    > > >>AD
    > > >
    > > >
    > > > Wait a minute- am I reading this right? Auto-pay takes away your

    right
    > to
    > > > dispute charges?

    > >
    > > It depends on your terms of service. In WW's service terms, if the bill
    > > was paid in a timely manner, and no written dispute was sent with
    > > payment, customer agrees to pay all charges. It's along those lines. I
    > > will NEVER use autopay after reading that clause.
    > >
    > > AD

    >
    > I have a question: when you're talking about "Auto-Pay" does this refer to
    > having VZW deduct the bill from your bank account each month? What about
    > having the bill charged to one's credit card? Would that be the same

    service
    > term? If so, can't one get the credit card company to reverse the charge

    if
    > there is a dispute?
    >
    > Arcy
    >
    >



    › See More: Customer Service bad and getting worse?
  2. Al Klein

    Al Klein Guest

    On Mon, 1 Dec 2003 22:41:54 -0500, <rmcgdo@highstream.net> posted in
    alt.cellular.verizon:

    >be careful and do not use your checking acct. for auto-pay. i had a major
    >problem with tmobile and was told by my bank i would need to discontinue my
    >checking acct. and open a new one.


    The same thing happened to people using auto-pay with Verizon. The
    problem is that the bank doesn't make individual payments. They cut
    one check to the company each month and include a list of which
    customer is making how much payment. Most companies (not only
    cellcos) aren't really set up to handle that.
  3. Peter Pan

    Peter Pan Guest

    "Al Klein" <rukbat@pern.org> wrote in message
    news:4ig5tvs40cvn70aai9gubbpbahc6cva9su@Pern.rk...
    > On Mon, 1 Dec 2003 22:41:54 -0500, <rmcgdo@highstream.net> posted in
    > alt.cellular.verizon:
    >
    > >be careful and do not use your checking acct. for auto-pay. i had a major
    > >problem with tmobile and was told by my bank i would need to discontinue

    my
    > >checking acct. and open a new one.

    >
    > The same thing happened to people using auto-pay with Verizon. The
    > problem is that the bank doesn't make individual payments. They cut
    > one check to the company each month and include a list of which
    > customer is making how much payment. Most companies (not only
    > cellcos) aren't really set up to handle that.


    For what it's worth, I have auto-pay with verizon and when I got a new debit
    card cuz the old one expired, they disallowed the payment to verizon, and
    verizon shut off service and zapped me as a non-pay.
    Guess I was lucky.
  4. On Wed, 26 Nov 2003 00:52:30 GMT, nospam@home.com (Larry W4CSC) wrote:

    >Thanks. Household Finance was the first place I borrowed money for a
    >1964 Morris Minor 1000 saloon back in 1964. They were the only ones
    >who would loan a USN seaman money in Charleston.
    >
    >
    >Larry W4CSC
    >
    >NNNN

    ________

    Guess I'm older than you. Household Finance lent me $225 to put a
    rebuilt engine into my first car, a 1936 Ford. I was paying on it
    monthly, and the terms were usurious. Hee hee. Can you imagine
    financing $225 today?

    Marshall
  5. Justin

    Justin Guest

    Marshall Schuon wrote on [Thu, 11 Dec 2003 09:02:13 GMT]:
    > On Wed, 26 Nov 2003 00:52:30 GMT, nospam@home.com (Larry W4CSC) wrote:
    >
    >>Thanks. Household Finance was the first place I borrowed money for a
    >>1964 Morris Minor 1000 saloon back in 1964. They were the only ones
    >>who would loan a USN seaman money in Charleston.
    >>
    >>
    >>Larry W4CSC
    >>
    >>NNNN

    > ________
    >
    > Guess I'm older than you. Household Finance lent me $225 to put a
    > rebuilt engine into my first car, a 1936 Ford. I was paying on it
    > monthly, and the terms were usurious. Hee hee. Can you imagine
    > financing $225 today?


    Of course, I just got an Orchard credit card, and they tried to sell me
    a car loan when I called to activate it. And wouldn't let me off the
    phone until the sales pitch for the card insurance was made.

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