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EN as free add on?

Discussion in 'alt.cellular.verizon' started by Edgar, Oct 10, 2003.

  1. And Verizon Wireless is in for a breathtaking scene at their store. I
    was quite clear how I intended to use this and was told it would be just
    fine.


    --
    Thomas M. Goethe

    "alpha©" <alpha©@pitpuppy©.org> wrote in message
    news:l78iovcqf0u02bqqst28sethg12c43s5sb@4ax.com...
    > On Sun, 12 Oct 2003 02:22:59 -0700, "Peter Pan"
    > <Marcs1102NOSPAM@Hotmail.com> wrote:
    >
    > >Yes, added on if you renew, same # 777 and Express Logon Userid=(phone
    > >number)@vzw3g.com IE 4109999999@vzw3g.com Password=vzw
    > >
    > >You are billed (hopefully) 0 cents for the call, but plan minutes are
    > >deducted. <SNIP>

    > Verizon tech support informed me yesterday that as soon as their new
    > billing software is completed that everyone will start being charged
    > on the above mentioned (High speed). On low speed you will not be
    > charged.. He says that some folks are in for a rather "breath taking"
    > billing event ;-(
    > --
    > "If you pick up a starving dog and make him prosperous, he will not
    > bite you; that is the principal difference between a dog and a man."
    > -- Mark Twain
    >
    > Email: Remove the ©



    › See More: EN as free add on?
  2. Don

    Don Guest

    kb wrote:
    >
    > >
    > > If they announce it one month and start billing the next month, it
    > > comes under the heading of "you were warned". If they start billing
    > > with no warning, it comes under the heading of "you were robbed", and
    > > a lot of people will see Verizon in court if Verizon decides to fight.

    >
    > There is a warning...at least through the Verizon Mobile Office
    > software...that pops up before you connect to EN. It warns that you if you
    > are not subscribed to the EN, you will incur higher charges for the session.


    I have the 34.99 AC Plan and use EN all the time when available and have
    never seen any such warning. Also, the billing statement I received
    when I signed up for the AC Plan listed Express Network for MOU at no
    charge. I find it hard to believe they can change my plan before my two
    year contract expires.

    Don
  3. alpha©

    alpha© Guest

    On Sun, 12 Oct 2003 19:41:37 -0700, "Peter Pan"
    <Marcs1102NOSPAM@Hotmail.com> wrote:

    >> >Verizon tech support informed me yesterday that as soon as their new
    >> >billing software is completed that everyone will start being charged
    >> >on the above mentioned (High speed). On low speed you will not be
    >> >charged.. He says that some folks are in for a rather "breath taking"
    >> >billing event ;-(

    >>

    >
    >
    >Sorry, thats a total lie, probably being spread by the competition (to work
    >on verizon cutomers fears), and should probably be classified as an "urban
    >legend".
    >
    >Notice you NEVER hear a persons name/id # etc that says that from verizon,
    >nor EVER see anything in news releases, nor even hear it from any of the
    >cell service reporters (and if you think a reporter would let a story like
    >this pass.....), and if you ask any of the other thousands of customer
    >support people, that's a total lie. Wait, I'll ask my roomate who is a
    >verizon tech rep, yup it's bogus (he refused to give his name or employee
    >id# too, just like whoever passed this rumor on). He seems to have learned
    >one thing from this NG.. Lie and CYA
    >

    Just passing it along. Call tech support yourself AH.....
    --
    "If you pick up a starving dog and make him prosperous, he will not
    bite you; that is the principal difference between a dog and a man."
    -- Mark Twain

    Email: Remove the ©
  4. kb <kbauer@geocities.com> wrote:
    >>
    >> If they announce it one month and start billing the next month, it
    >> comes under the heading of "you were warned". If they start billing
    >> with no warning, it comes under the heading of "you were robbed", and
    >> a lot of people will see Verizon in court if Verizon decides to fight.

    >
    > There is a warning...at least through the Verizon Mobile Office
    > software...that pops up before you connect to EN. It warns that you if you
    > are not subscribed to the EN, you will incur higher charges for the session.


    The problem is going to be with people like me who are SUBSCRIBED to EN and
    are only supposed to have it deduct from minutes.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  5. kb

    kb Guest

    Hi...could you be a bit more careful with your clipping of the thread...it
    makes it look like I wrote all the paragraphs, and I did not.
    Thanks!


    "Steven J Sobol" <sjsobol@JustThe.net> wrote in message
    news:_vWcnUbNAPlAJxeiXTWJiw@lmi.net...
    > kb <kbauer@geocities.com> wrote:
    > >>
    > >> If they announce it one month and start billing the next month, it
    > >> comes under the heading of "you were warned". If they start billing
    > >> with no warning, it comes under the heading of "you were robbed", and
    > >> a lot of people will see Verizon in court if Verizon decides to fight.

    > >
    > > There is a warning...at least through the Verizon Mobile Office
    > > software...that pops up before you connect to EN. It warns that you if

    you
    > > are not subscribed to the EN, you will incur higher charges for the

    session.
    >
    > The problem is going to be with people like me who are SUBSCRIBED to EN

    and
    > are only supposed to have it deduct from minutes.
    >
    > --
    > JustThe.net Internet & Multimedia Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  6. GusterMike

    GusterMike Guest

    I had the same problem last month as well. The funny thing was that the data
    call lasted 15 hours. Yea... my T720 will actually last that long? Luckily
    it was at midnight and was all charged offpeak so I didn't have to worry
    about per minute charges!!

    I called them up when my #646 said I had used almost 2000 minutes and told
    them I was worried that somethign was wrong with my bill. They told me that
    I would have to wait for it to be printed to do anything about it. I was
    shocked. If someone was actually cloning my phone SOME HOW then they would
    be letting them do it for a month because they couldn't look at what was
    wrong. That is a big loss in money for them! I was shocked.

    Anyways, since then it has yet to happen thank god!! Hopefully it will
    remain normal.


    Also when I had the EN activated, I asked for information to be sent to me
    so I can have documentation, she said she didn't have any, but that I could
    call up the tech guys and ask them about it. I said to him I read about it
    on here and asked him if it was like QNC and only takes from my minutes
    bucket. He said yes. I was like "wow people are really going to love this
    and start switching over to verizon if they can go online high speed without
    paying extra" and he responded with "that is what we are hoping" He knew
    exactly why I wanted it, how I was going to use it, and agreed that it is
    going to be popular. Interesting how people know different things about it.
    I have had it since June and it has worked great!

    Mike
    "CharlesH" <hoch@exemplary.invalid> wrote in message
    news:bm9o3m0215m@enews4.newsguy.com...
    > In article <fihgovcga767q7637b5h1gk468n21dn53l@Pern.rk>,
    > Al Klein <ehxong@bcgbayvar.arg> wrote:
    > >On Fri, 10 Oct 2003 17:13:53 -0700, "Peter Pan"
    > ><Marcs1102NOSPAM@Hotmail.com> posted in alt.cellular.verizon:
    > >
    > >>To see if you already have it, go to
    > >>http://www.verizonwireless.com/b2c/index.jsp
    > >>click on LOGIN, enter your account number or nickname and pin, click on
    > >>"Statements" then "Calling Plans" and see what it shows for Active
    > >>Additional Services,
    > >>see if "Express Network" is listed

    > >
    > >That's if they ever update the information. I changed plans a month
    > >ago, paid the bill over a week ago, yet they still show me on the old
    > >plan and with this month's bill due. It would be nice to know what's
    > >going on NOW, not last month. :)

    >
    > I had EN added to my SRN, so that my GIN would use the higher speed
    > connection on my T720-updated-to-T730. Ever since then, my billing for
    > data calls is broken BIG time; first, it showed several 300-400 minute
    > data calls. That is ONE data call, 300 minutes. Data tech support told
    > me that this is happening to others, and they have a team trying to
    > figure out what is going on. The phone does not show these minutes (the
    > T730 logs data minutes). They cleared up the airtime charges, but its
    > happened again: now #MIN shows that I used 1440 minutes of peak airtime
    > between Oct 7 and Oct 10! I used Mobile Web for about 5 minutes in that
    > interval; no GIN, no data cable. That's 24 hours! No off-peak time:
    > if I had been cloned, there would be LOTS of calls, including during
    > off-peak (my old analog DPC550 was cloned several years ago, so I know
    > what the pattern looks like). So I called again, and the CSR said he
    > would be back in touch with me (he gave me his call center and
    > extension). For small corrections, I just pay the overage and take the
    > credit on the next bill, but this would be about $400 excess airtime!
    >
    > Anyone else had this happen to them? My suspicions are that somehow the

    EN
    > system is not getting the "END" message back to the billing computer, so
    > the meter just continues running until some event happens on my line,
    > like getting a voice call, but I don't know why my setup would be
    > different from anyone else. And this is NOT a PTT phone or account.
  7. kb <kbauer@geocities.com> wrote:
    > Hi...could you be a bit more careful with your clipping of the thread...it
    > makes it look like I wrote all the paragraphs, and I did not.
    > Thanks!


    Sorry. Will do. (Especially because I get annoyed at people who can't
    attribute properly. <g>)

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  8. CharlesH

    CharlesH Guest

    In article <bmd5c2$kpjm0$1@ID-192964.news.uni-berlin.de>,
    Thomas M. Goethe <xspamgoethe11xxxxxx@lycos.com> wrote:
    > And Verizon Wireless is in for a breathtaking scene at their store. I
    >was quite clear how I intended to use this and was told it would be just
    >fine.
    >
    >
    >--
    >Thomas M. Goethe
    >
    >"alpha©" <alpha©@pitpuppy©.org> wrote in message
    >news:l78iovcqf0u02bqqst28sethg12c43s5sb@4ax.com...
    >> On Sun, 12 Oct 2003 02:22:59 -0700, "Peter Pan"
    >> <Marcs1102NOSPAM@Hotmail.com> wrote:
    >>
    >> >Yes, added on if you renew, same # 777 and Express Logon Userid=(phone
    >> >number)@vzw3g.com IE 4109999999@vzw3g.com Password=vzw
    >> >
    >> >You are billed (hopefully) 0 cents for the call, but plan minutes are
    >> >deducted. <SNIP>

    >> Verizon tech support informed me yesterday that as soon as their new
    >> billing software is completed that everyone will start being charged
    >> on the above mentioned (High speed). On low speed you will not be
    >> charged.. He says that some folks are in for a rather "breath taking"
    >> billing event ;-(


    What is meant by "charged on the above mentioned (High speed)"? That
    there will be some monthly charge to enable EN? That there will be
    a surcharge for EN time beyond airtime minutes? That there will be
    a separate charge for EN time unrelated to airtime?
  9. CharlesH

    CharlesH Guest

    In article <yfbib.42248$832.13761@twister.rdc-kc.rr.com>,
    pi <pixknowspam@mn.rr.com> wrote:
    >
    >"CharlesH" <hoch@exemplary.invalid> wrote in message
    >news:bm9o3m0215m@enews4.newsguy.com...
    >> I had EN added to my SRN, so that my GIN would use the higher speed
    >> connection on my T720-updated-to-T730. Ever since then, my billing for
    >> data calls is broken BIG time; first, it showed several 300-400 minute
    >> data calls. That is ONE data call, 300 minutes. Data tech support told
    >> me that this is happening to others, and they have a team trying to
    >> figure out what is going on. The phone does not show these minutes (the
    >> T730 logs data minutes). They cleared up the airtime charges, but its
    >> happened again: now #MIN shows that I used 1440 minutes of peak airtime
    >> between Oct 7 and Oct 10! I used Mobile Web for about 5 minutes in that
    >> interval; no GIN, no data cable. That's 24 hours! No off-peak time:
    >> if I had been cloned, there would be LOTS of calls, including during
    >> off-peak (my old analog DPC550 was cloned several years ago, so I know
    >> what the pattern looks like). So I called again, and the CSR said he
    >> would be back in touch with me (he gave me his call center and
    >> extension). For small corrections, I just pay the overage and take the
    >> credit on the next bill, but this would be about $400 excess airtime!
    >>
    >> Anyone else had this happen to them?My suspicions are that somehow the EN
    >> system is not getting the "END" message back to the billing computer, so
    >> the meter just continues running until some event happens on my line,
    >> like getting a voice call, but I don't know why my setup would be
    >> different from anyone else. And this is NOT a PTT phone or account.

    >
    > I've had the same problem the last 2 months.


    Could post some details, like type of phone and if have an AC or SRN plan,
    and did you have EN added to your account, and, most importantly, what
    kind of resolution you got from customer service? That would be real
    helpful when I get back in touch with CS.
  10. Jeremy

    Jeremy Guest

    Steven J Sobol <sjsobol@JustThe.net> wrote:

    > The problem is going to be with people like me who are SUBSCRIBED to EN and
    > are only supposed to have it deduct from minutes.


    I just got a reply from the "Verizon Executive Office" people, whoever they
    are, which says: "Express Network data session airtime is taken from your
    airtime allowance just like your voice calls, so there's no need to keep track
    of a separate airtime allowance."

    --
    Jeremy | jeremy@exit109.com
  11. Dapper Dave

    Dapper Dave Guest

    >Jeremy <jeremy@exit109.com> wrote:

    >I just got a reply from the "Verizon Executive Office" people, whoever they
    >are, which says: "Express Network data session airtime is taken from your
    >airtime allowance just like your voice calls, so there's no need to keep track
    >of a separate airtime allowance."



    Which plan do you have?
  12. Jeremy

    Jeremy Guest

    Dapper Dave <expurgated@hotmail.com> wrote:
    >> Jeremy <jeremy@exit109.com> wrote:

    >
    >> I just got a reply from the "Verizon Executive Office" people, whoever
    >> they are, which says: "Express Network data session airtime is taken from
    >> your airtime allowance just like your voice calls, so there's no need to
    >> keep track of a separate airtime allowance."

    >
    > Which plan do you have?


    I was asking about an America's Choice voice plan.

    --
    Jeremy | jeremy@exit109.com
  13. Jeremy <jeremy@exit109.com> wrote:

    >> Which plan do you have?

    >
    > I was asking about an America's Choice voice plan.


    That's what I have. AC with the EN MOU add-on.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  14. pi

    pi Guest

    "CharlesH" <hoch@exemplary.invalid> wrote in message
    news:bmepva12fvp@enews1.newsguy.com...
    > In article <yfbib.42248$832.13761@twister.rdc-kc.rr.com>,
    > pi <pixknowspam@mn.rr.com> wrote:
    > >
    > >"CharlesH" <hoch@exemplary.invalid> wrote in message
    > >news:bm9o3m0215m@enews4.newsguy.com...
    > >> I had EN added to my SRN, so that my GIN would use the higher speed
    > >> connection on my T720-updated-to-T730. Ever since then, my billing for
    > >> data calls is broken BIG time; first, it showed several 300-400 minute
    > >> data calls. That is ONE data call, 300 minutes. Data tech support

    told
    > >> me that this is happening to others, and they have a team trying to
    > >> figure out what is going on. The phone does not show these minutes

    (the
    > >> T730 logs data minutes). They cleared up the airtime charges, but its
    > >> happened again: now #MIN shows that I used 1440 minutes of peak

    airtime
    > >> between Oct 7 and Oct 10! I used Mobile Web for about 5 minutes in

    that
    > >> interval; no GIN, no data cable. That's 24 hours! No off-peak time:
    > >> if I had been cloned, there would be LOTS of calls, including during
    > >> off-peak (my old analog DPC550 was cloned several years ago, so I know
    > >> what the pattern looks like). So I called again, and the CSR said he
    > >> would be back in touch with me (he gave me his call center and
    > >> extension). For small corrections, I just pay the overage and take the
    > >> credit on the next bill, but this would be about $400 excess airtime!
    > >>
    > >> Anyone else had this happen to them?My suspicions are that somehow the

    EN
    > >> system is not getting the "END" message back to the billing computer,

    so
    > >> the meter just continues running until some event happens on my line,
    > >> like getting a voice call, but I don't know why my setup would be
    > >> different from anyone else. And this is NOT a PTT phone or account.

    > >
    > > I've had the same problem the last 2 months.

    >
    > Could post some details, like type of phone and if have an AC or SRN plan,
    > and did you have EN added to your account, and, most importantly, what
    > kind of resolution you got from customer service? That would be real
    > helpful when I get back in touch with CS.


    I've had the same problem the last 2 months with a t730 phone, ac 34.95
    plan 300 & ul n&w and my account has en mou on it. The first month they
    credited back the ovecharge, for the 2nd, i have wait until the biilling
    period ends and ask for another credit. If it continues beyond 3 months,
    i'm canceling the service.
  15. CharlesH

    CharlesH Guest

    In article <tfIib.26615$%C5.20197@twister.rdc-kc.rr.com>,
    pi <pixknowspam@mn.rr.com> wrote:
    >
    >"CharlesH" <hoch@exemplary.invalid> wrote in message
    >news:bmepva12fvp@enews1.newsguy.com...
    >> In article <yfbib.42248$832.13761@twister.rdc-kc.rr.com>,
    >> pi <pixknowspam@mn.rr.com> wrote:
    >> >
    >> >"CharlesH" <hoch@exemplary.invalid> wrote in message
    >> >news:bm9o3m0215m@enews4.newsguy.com...
    >> >> I had EN added to my SRN, so that my GIN would use the higher speed
    >> >> connection on my T720-updated-to-T730. Ever since then, my billing for
    >> >> data calls is broken BIG time; first, it showed several 300-400 minute
    >> >> data calls. That is ONE data call, 300 minutes. Data tech support

    >told
    >> >> me that this is happening to others, and they have a team trying to
    >> >> figure out what is going on. The phone does not show these minutes

    >(the
    >> >> T730 logs data minutes). They cleared up the airtime charges, but its
    >> >> happened again: now #MIN shows that I used 1440 minutes of peak

    >airtime
    >> >> between Oct 7 and Oct 10! I used Mobile Web for about 5 minutes in

    >that
    >> >> interval; no GIN, no data cable. That's 24 hours! No off-peak time:
    >> >> if I had been cloned, there would be LOTS of calls, including during
    >> >> off-peak (my old analog DPC550 was cloned several years ago, so I know
    >> >> what the pattern looks like). So I called again, and the CSR said he
    >> >> would be back in touch with me (he gave me his call center and
    >> >> extension). For small corrections, I just pay the overage and take the
    >> >> credit on the next bill, but this would be about $400 excess airtime!
    >> >>
    >> >> Anyone else had this happen to them?My suspicions are that somehow the

    >EN
    >> >> system is not getting the "END" message back to the billing computer,

    >so
    >> >> the meter just continues running until some event happens on my line,
    >> >> like getting a voice call, but I don't know why my setup would be
    >> >> different from anyone else. And this is NOT a PTT phone or account.
    >> >
    >> > I've had the same problem the last 2 months.

    >>
    >> Could post some details, like type of phone and if have an AC or SRN plan,
    >> and did you have EN added to your account, and, most importantly, what
    >> kind of resolution you got from customer service? That would be real
    >> helpful when I get back in touch with CS.

    >
    > I've had the same problem the last 2 months with a t730 phone, ac 34.95
    >plan 300 & ul n&w and my account has en mou on it. The first month they
    >credited back the ovecharge, for the 2nd, i have wait until the biilling
    >period ends and ask for another credit. If it continues beyond 3 months,
    >i'm canceling the service.


    Right.... Just pay the $400 overage, and we will credit it on your
    next bill :-(. And if you don't pay the $400 overage before its due date,
    our system will consider you delinquent and turn off your service and turn
    you over to collections, since it is not smart enough to look ahead
    and notice that there is a large credit pending.

    Thanks for the info. I am going to REALLY push to talk to someone
    in data tech support who has the knowledge and authority to sort
    this out. Yes, the work-around seems to be sure to make a voice call after
    using some data service, but REALLY... something is broken big-time.
  16. Dapper Dave

    Dapper Dave Guest

    >"Edgar" <edgar@nowhere.com> wrote:

    >I have an AC 400 (500 with the free 100) plan and have heard about the free
    >MOU EN stuff. I called today to customer service and they said there was no
    >such animal and never has been one. They wanted me to dump AC and move to
    >some National plan with no N&W mins but would share EN with voice. I turned
    >them down as it would cost me more.
    >
    >What is the scoop with the MOU EN ? Does it really exist or not?
    >
    >TIA
    >


    Yesterday, I sent an email to Verizon from their web page. I asked the
    following:

    1. Is it true that Express Network is available for only minutes of use on the
    Americas Choice plan?
    2. Will it continue to be available for only minutes of use on the Americas
    Choice plan?

    I received the following reply from nwcustomerservice@verizonwireless.com:

    *********************** begin reply from verizon **************************
    NationalAccess (the new name for Express Network) does have minutes of use
    plans. This option is perfect for the customer who has a 1x compatible handset
    but will spend equal amount of time or more voice minutes than data minutes.
    This option is only available to the customer through the Single Rate
    NationalAccess Price Plans.

    Sincerely,

    Richard
    Verizon Wireless
    Customer Service
    ************************* end reply from verizon **************************

    Not an unambiguous reply, but at least it is in writing from the vendor.

    Instead of you folks asking each other, why don't you ask Verizon? I know, I
    know, you get different responses from different customer service reps. So ask
    them in writing, as I did. Then, if they do change their policy you will have
    something tangible to support your position. Or not.
  17. L'l John

    L'l John Guest


    >>
    >> Yesterday, I sent an email to Verizon from their web page. I asked the
    >> following:
    >>
    >> 1. Is it true that Express Network is available for only minutes of use
    >> on the Americas Choice plan?
    >> 2. Will it continue to be available for only minutes of use on the
    >> Americas Choice plan?
    >>
    >> I received the following reply from
    >> nwcustomerservice@verizonwireless.com:
    >>
    >> *********************** begin reply from verizon
    >> ************************** NationalAccess (the new name for Express
    >> Network) does have minutes of use plans. This option is perfect for the
    >> customer who has a 1x compatible handset but will spend equal amount of
    >> time or more voice minutes than data minutes. This option is only
    >> available to the customer through the Single Rate NationalAccess Price
    >> Plans.
    >>
    >> Sincerely,
    >>
    >> Richard
    >> Verizon Wireless
    >> Customer Service
    >> ************************* end reply from verizon
    >> **************************
    >>
    >> Not an unambiguous reply, but at least it is in writing from the vendor.
    >>
    >> Instead of you folks asking each other, why don't you ask Verizon? I
    >> know, I know, you get different responses from different customer
    >> service reps. So ask them in writing, as I did. Then, if they do change
    >> their policy you will have something tangible to support your position.
    >> Or not.



    Well the catch here is:

    >This option is only
    >available to the customer through the Single Rate NationalAccess Price
    >Plans.


    I have an old Single Rate NSR plan, that includes 2000 weekend minutes. If I
    acquired a 1x capable phone, I wonder if this could be added to my existing
    plan. I bet not. I would probably be required to upgrade to the existing
    "Single Rate NationalAccess" plan which does not have weekend minutes.

    John
  18. Art

    Art Guest

    L'l John wrote:
    > I have an old Single Rate NSR plan, that includes 2000 weekend minutes. If I
    > acquired a 1x capable phone, I wonder if this could be added to my existing
    > plan. I bet not. I would probably be required to upgrade to the existing
    > "Single Rate NationalAccess" plan which does not have weekend minutes.



    If you don't buy a subsidized phone (pay full price) or make any other
    plan changes you should be fine. Then it is just an equipment change.
    I just did this with my NSR with 3500 weekends mins. that I don't want
    to lose.

    Art
  19. L'l John

    L'l John Guest

    Art wrote:
    >> L'l John wrote:
    >>> I have an old Single Rate NSR plan, that includes 2000 weekend minutes.
    >>> If I acquired a 1x capable phone, I wonder if this could be added to my
    >>> existing plan. I bet not. I would probably be required to upgrade to
    >>> the existing "Single Rate NationalAccess" plan which does not have
    >>> weekend minutes.

    >>
    >>
    >> If you don't buy a subsidized phone (pay full price) or make any other
    >> plan changes you should be fine. Then it is just an equipment change.
    >> I just did this with my NSR with 3500 weekends mins. that I don't want
    >> to lose.
    >>
    >> Art


    Did you add it to your existing plan?
    Wouldn't adding EN MOU be considered a plan change?
    John
  20. Jeremy

    Jeremy Guest

    Dapper Dave <expurgated@hotmail.com> wrote:

    > *********************** begin reply from verizon **************************
    > NationalAccess (the new name for Express Network) does have minutes of use
    > plans. This option is perfect for the customer who has a 1x compatible handset
    > but will spend equal amount of time or more voice minutes than data minutes.
    > This option is only available to the customer through the Single Rate
    > NationalAccess Price Plans.


    See, my reply in "writing" from Verizon said that you could get this on an
    America's Choice plan.

    > Instead of you folks asking each other, why don't you ask Verizon? I know, I
    > know, you get different responses from different customer service reps. So ask
    > them in writing, as I did. Then, if they do change their policy you will have
    > something tangible to support your position. Or not.


    Thing is, you get different responses every time, whether on the phone or via
    email. The problem is that no one you can actually get in touch with at
    Verizon knows *anything* about their data services. I'm not interested so much
    in ammo for a future fight; I'd like to know the real deal so I can avoid the
    fight in the first place. But Verizon's customer service folks are utterly
    and completely useless.

    --
    Jeremy | jeremy@exit109.com

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