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EN as free add on?

Discussion in 'alt.cellular.verizon' started by Edgar, Oct 10, 2003.

  1. Jeremy <jeremy@exit109.com> wrote:

    > Thing is, you get different responses every time, whether on the phone or via
    > email. The problem is that no one you can actually get in touch with at
    > Verizon knows *anything* about their data services. I'm not interested so
    > much
    > in ammo for a future fight; I'd like to know the real deal so I can avoid the
    > fight in the first place. But Verizon's customer service folks are utterly
    > and completely useless.


    It's my experience that the regular csr's and store reps are probably not
    heavily trained for data; 800.308.DATA may be the place to call if you have
    questions.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net



    › See More: EN as free add on?
  2. Dapper Dave

    Dapper Dave Guest

    >Jeremy <jeremy@exit109.com> wrote:

    >Dapper Dave <expurgated@hotmail.com> wrote:
    >
    >> *********************** begin reply from verizon **************************
    >> NationalAccess (the new name for Express Network) does have minutes of use
    >> plans. This option is perfect for the customer who has a 1x compatible handset
    >> but will spend equal amount of time or more voice minutes than data minutes.
    >> This option is only available to the customer through the Single Rate
    >> NationalAccess Price Plans.

    >
    >See, my reply in "writing" from Verizon said that you could get this on an
    >America's Choice plan.
    >
    >> Instead of you folks asking each other, why don't you ask Verizon? I know, I
    >> know, you get different responses from different customer service reps. So ask
    >> them in writing, as I did. Then, if they do change their policy you will have
    >> something tangible to support your position. Or not.

    >
    >Thing is, you get different responses every time, whether on the phone or via
    >email. The problem is that no one you can actually get in touch with at
    >Verizon knows *anything* about their data services. I'm not interested so much
    >in ammo for a future fight; I'd like to know the real deal so I can avoid the
    >fight in the first place. But Verizon's customer service folks are utterly
    >and completely useless.



    Good point, Jeremy. Having the ammo wouldn't hurt, though.
  3. Jeremy

    Jeremy Guest

    Dapper Dave <expurgated@hotmail.com> wrote:

    > Good point, Jeremy. Having the ammo wouldn't hurt, though.


    No, it certainly wouldn't. I'm saving my reply that says I can do it. :)

    --
    Jeremy | jeremy@exit109.com
  4. Art

    Art Guest

    Jeremy wrote:
    > Dapper Dave <expurgated@hotmail.com> wrote:
    >
    >
    >>Good point, Jeremy. Having the ammo wouldn't hurt, though.

    >
    >
    > No, it certainly wouldn't. I'm saving my reply that says I can do it. :)
    >


    Just to add more to the confusion....

    I was reading conflicting information as well, so I sent the following,
    very specific question to the Verizon Contact on their Website.

    "What is the official Verizon position on use of the National Access
    (was Express Network) "Minutes-of-Use" (MOU) option on voice
    calling plans for Laptop ("tethered") Internet Access? There is
    considerable confusion in the cellular discussion forums on the
    Internet regarding this option. People claim to be getting
    conflicting information from different Verizon Customer Service
    Reps! Personally we only use cellular data access while traveling
    in the West in our RV (primarily for email). At those times we are
    on a Version tower we will use the QNC service, using plan airtime
    minutes. Since we can't predict when we might need it and if
    National Access service would be available, we'd like to be able to
    use it in the same way (airtime minutes). Thank you in advance for
    clarifying this issue, Art Berggreen"


    I just received the following. I would consider this an official
    Verizon statement! (No definition as what constitutes "abuse", but
    I'd bet they plan to start monitoring MBs transferred!)

    "Hello Arthur,

    Thank you for contacting the Verizon Wireless website. We are
    sorry to learn that you are having difficulty with your service.
    As part of our Worry Free Guarantee, your concern becomes our
    concern the first time you contact us. We would be happy to assist
    you with your question.

    The NationalAccess (MOU) feature code is designed to provision
    customers for Picture Messaging, Get It Now over 1X, and Mobile Web
    over 1X and is not to make data connections. If you want to make
    NationalAccess connections, you will need to have the appropriate
    plan or feature code on your account.

    NOTE: Customers who are found to "abuse" use the 1X
    Auto-Provisioned feature by using the service for other uses than
    Picture Messaging, Mobile Web and BREW Applications will have the
    feature removed.

    If you have further questions or concerns, please contact us
    anytime through e-mail using the address of
    wirelessdata@verizonwireless.com. We appreciate your business and
    thank you for choosing Verizon Wireless.

    Sincerely,

    David
    Verizon Wireless
    Wireless Data Technical Support

    "We never stop working for you!"

    The above response is subject to the terms of your Service
    Agreement and calling plan, which apply to all lines on your
    account. Please read those materials for full details. Our
    liability is limited. In the event of a conflict between this
    response and the terms of your Service Agreement and calling plan,
    the terms of your Service Agreement and calling plan will govern.
    Verizon Wireless's calling plans, rate areas, rates, agreement
    provisions, business practices, procedures and policies are subject
    to change as specified in the Service Agreement."

    Art
  5. Jeremy

    Jeremy Guest

    Art <art@nospam.org> wrote:

    > The NationalAccess (MOU) feature code is designed to provision
    > customers for Picture Messaging, Get It Now over 1X, and Mobile Web
    > over 1X and is not to make data connections. If you want to make
    > NationalAccess connections, you will need to have the appropriate
    > plan or feature code on your account.
    >
    > NOTE: Customers who are found to "abuse" use the 1X
    > Auto-Provisioned feature by using the service for other uses than
    > Picture Messaging, Mobile Web and BREW Applications will have the
    > feature removed.


    Lovely.

    My question to them specifically asked about data connections tethered to
    a laptop, too, and I got a directly contradictory answer.

    This just reinforces the observation I've had since I've been a VZW customer:
    they may have the best cell service available, but their customer service is
    absolutely abysmal.

    --
    Jeremy | jeremy@exit109.com
  6. Giambi

    Giambi Guest

    "Jeremy" <jeremy@exit109.com> wrote in message
    news:1066170642.378849@ok-corral.gunslinger.net...
    > Art <art@nospam.org> wrote:
    >
    > This just reinforces the observation I've had since I've been a VZW

    customer:
    > they may have the best cell service available, but their customer service

    is
    > absolutely abysmal.
    >
    > --
    > Jeremy | jeremy@exit109.com


    Try calling your local telco and asking the average CSR what the frequencies
    of the standard DTMF tones are. Yeah, I thought so. To VZW as a whole,
    that's the type of question you're asking. They have 30+ million customers.
    How many do you think actively use this feature set in these exact
    circumstances (EN MOU on an AC plan via a data cable)? I'd imagine it's
    easily under 1% [300,000 +/-] and that's why they spend their training time
    on more widely used features like BREW/GIN, picture messaging and the like.
    (Business users being much more likely to be using an Aircard and/or be on
    an actual data plan.)

    Granted, they should be better at least at regurgitating the same canned
    answer, but you're not likely to get any better results from any other
    carrier. This really isn't VZW specific, it's more about what happens when
    you ask an uncommon question. And it seems VZW's answer is really about the
    same as what Sprint ended up doing with the same circumstances, ie.
    "Officially: no. Unofficially: If it's working, don't abuse it and we might
    not care."

    If you really don't want to worry about it, get a data plan. Otherwise, stop
    complaining about something you're getting for free through their error.
    --
    Jason G
    2002: Yanks - $126M = 103 wins, A's - $40M = 103 wins too! ;)
  7. Jeremy

    Jeremy Guest

    Giambi <byegiambi@hotmail.com> wrote:

    > Try calling your local telco and asking the average CSR what the
    > frequencies of the standard DTMF tones are. Yeah, I thought so. To VZW as
    > a whole, that's the type of question you're asking.


    Oh, come on. It's not even remotely similar.

    I'm not asking anything technical, or for any kind of help. I'm asking
    what a particular service plan allows. It's not difficult. It doesn't
    take advanced training, all it takes is an entry in the database the CSR
    looks this stuff up in.

    > If you really don't want to worry about it, get a data plan. Otherwise, stop
    > complaining about something you're getting for free through their error.


    I *do* have a data plan. The reason this is a concern is because, especially
    of late, the Express Network service falls short of being business-class
    service; if I'm paying $80/month, I expect no idle timeouts, and no ports
    blocked. Heck, last night the service was completely unavailable, exactly
    when I needed it, and it's not just that one incident that makes be feel
    it's less than reliable.

    But it is still useful, so I'd like to still keep the service; I just don't
    necessarily think they're offering anything worth $80/month at this point.
    So if they offer a way that I can use it for voice minutes, that would be
    great. I know it technically works, but I'd rather know whether they intend
    for it to work and intend to keep it working.

    --
    Jeremy | jeremy@exit109.com
  8. alpha©

    alpha© Guest

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    On Sun, 12 Oct 2003 02:22:59 -0700, "Peter Pan"
    <Marcs1102NOSPAM@Hotmail.com> wrote:

    >Yes, added on if you renew, same # 777 and Express Logon Userid=(phone
    >number)@vzw3g.com IE 4109999999@vzw3g.com Password=vzw
    >
    >You are billed (hopefully) 0 cents for the call, but plan minutes are
    >deducted. <SNIP>

    Verizon tech support informed me yesterday that as soon as their new
    billing software is completed that everyone will start being charged
    on the above mentioned (High speed). On low speed you will not be
    charged.. He says that some folks are in for a rather "breath taking"
    billing event ;-(
    --
    "If you pick up a starving dog and make him prosperous, he will not
    bite you; that is the principal difference between a dog and a man."
    -- Mark Twain

    Email: Remove the ©

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