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Express Network free for existing verizon users?

Discussion in 'alt.cellular.verizon' started by Fred, Nov 25, 2003.

  1. Fred

    Fred Guest

    Hi,

    Awhile ago I read a post that said that we could use the Express Network for
    no additional charges (except airtime) if you are an existing verizon cell
    customer.

    I called customer service, they said you must pay an additional charge to
    use it.

    Any comments?

    Thanks,

    Fred
    (to send email, get the lead out)
     



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  2. Quick

    Quick Guest

    "Fred" <janfred1234lead@yahoo.com> wrote
    >
    > Awhile ago I read a post that said that we could use the Express Network

    for
    > no additional charges (except airtime) if you are an existing verizon cell
    > customer.
    >
    > I called customer service, they said you must pay an additional charge to
    > use it.
    >
    > Any comments?


    Please don't take offense... Go to google and search on this newsgroup.
    This topic has been throughly beaten to death at least 3 times.

    -Quick
     
  3. Peter Pan

    Peter Pan Guest

    "Fred" <janfred1234lead@yahoo.com> wrote in message
    news:1069783806.45722@r02.usenetserver.com...
    > Hi,
    >
    > Awhile ago I read a post that said that we could use the Express Network

    for
    > no additional charges (except airtime) if you are an existing verizon cell
    > customer.
    >
    > I called customer service, they said you must pay an additional charge to
    > use it.
    >
    > Any comments?
    >
    > Thanks,
    >
    > Fred
    > (to send email, get the lead out)
    >
    >
    >


    Yup, call CS a hundred times and you will get 100 different answers. Think
    about it, you call CS asking about something that is free and they make no
    money on, is it any surprise that instead of explaining how to use something
    totally free, they try and sell you something they can make a commission on?
     
  4. Al Klein

    Al Klein Guest

    On Tue, 25 Nov 2003 13:10:09 -0500, "Fred" <janfred1234lead@yahoo.com>
    posted in alt.cellular.verizon:

    >Awhile ago I read a post that said that we could use the Express Network for
    >no additional charges (except airtime) if you are an existing verizon cell
    >customer.


    >I called customer service, they said you must pay an additional charge to
    >use it.


    >Any comments?


    Keep calling until you get a rep with an IQ (any IQ).

    The plan you want is called EN-MOU - Express Network - Minutes Only
    Used.
     
  5. Dapper Dave

    Dapper Dave Guest

    >Al Klein <rukbat@pern.org> wrote:

    >On Tue, 25 Nov 2003 13:10:09 -0500, "Fred" <janfred1234lead@yahoo.com>
    >posted in alt.cellular.verizon:
    >
    >>Awhile ago I read a post that said that we could use the Express Network for
    >>no additional charges (except airtime) if you are an existing verizon cell
    >>customer.

    >
    >>I called customer service, they said you must pay an additional charge to
    >>use it.

    >
    >>Any comments?

    >
    >Keep calling until you get a rep with an IQ (any IQ).
    >
    >The plan you want is called EN-MOU - Express Network - Minutes Only
    >Used.


    This might be helpful: There is no EN-MOU "plan". It is a feature to have added
    to your current voice plan.
     
  6. Al Klein

    Al Klein Guest

    On Sat, 29 Nov 2003 07:24:59 -0700, Dapper Dave
    <expurgated@hotmail.com> posted in alt.cellular.verizon:

    >>Al Klein <rukbat@pern.org> wrote:

    >
    >>On Tue, 25 Nov 2003 13:10:09 -0500, "Fred" <janfred1234lead@yahoo.com>
    >>posted in alt.cellular.verizon:
    >>
    >>>Awhile ago I read a post that said that we could use the Express Network for
    >>>no additional charges (except airtime) if you are an existing verizon cell
    >>>customer.

    >>
    >>>I called customer service, they said you must pay an additional charge to
    >>>use it.

    >>
    >>>Any comments?

    >>
    >>Keep calling until you get a rep with an IQ (any IQ).
    >>
    >>The plan you want is called EN-MOU - Express Network - Minutes Only
    >>Used.

    >
    >This might be helpful: There is no EN-MOU "plan". It is a feature to have added
    >to your current voice plan.


    Correct - it's added on the features page. My bad terminology.
     
  7. Peter Pan

    Peter Pan Guest

    "Al Klein" <rukbat@pern.org> wrote in message
    news:k0kisv49ov9vv2s45c1dosihkj78dg2hi8@Pern.rk...
    > On Sat, 29 Nov 2003 07:24:59 -0700, Dapper Dave
    > <expurgated@hotmail.com> posted in alt.cellular.verizon:
    >
    > >>Al Klein <rukbat@pern.org> wrote:

    > >
    > >>On Tue, 25 Nov 2003 13:10:09 -0500, "Fred" <janfred1234lead@yahoo.com>
    > >>posted in alt.cellular.verizon:
    > >>
    > >>>Awhile ago I read a post that said that we could use the Express

    Network for
    > >>>no additional charges (except airtime) if you are an existing verizon

    cell
    > >>>customer.
    > >>
    > >>>I called customer service, they said you must pay an additional charge

    to
    > >>>use it.
    > >>
    > >>>Any comments?
    > >>
    > >>Keep calling until you get a rep with an IQ (any IQ).
    > >>
    > >>The plan you want is called EN-MOU - Express Network - Minutes Only
    > >>Used.

    > >
    > >This might be helpful: There is no EN-MOU "plan". It is a feature to have

    added
    > >to your current voice plan.

    >
    > Correct - it's added on the features page. My bad terminology.


    Yup, and figure if you ask 100 CS people can you add an option to an
    existing plan that makes them absolutely no money, you'll probably get 99 of
    em trying to sell you something they can make a commission on, and with
    luck, you will finally find one that will take a second or two to add that
    option to your current plan for free.

    You only asked one so far, you have 98 more to ask :)
     
  8. Al Klein

    Al Klein Guest

    On Sat, 29 Nov 2003 20:50:34 -0800, "Peter Pan"
    <Marcs1102NOSPAM@Hotmail.com> posted in alt.cellular.verizon:

    >Yup, and figure if you ask 100 CS people can you add an option to an
    >existing plan that makes them absolutely no money, you'll probably get 99 of
    >em trying to sell you something they can make a commission on, and with
    >luck, you will finally find one that will take a second or two to add that
    >option to your current plan for free.


    >You only asked one so far, you have 98 more to ask :)


    Actually I didn't ask. I went to the store, asked, was turned down
    and demanded. It ended with the service manager adding the feature,
    after checking with corporate, since he had no idea what it was. Even
    though I gave him the code.
     

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