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Getting the runaround! Verizon owes me multiple upgrade credits!

Discussion in 'alt.cellular.verizon' started by Breezy, Apr 12, 2004.

  1. Quick

    Quick Guest

    "Breezy" <suziq4you2@yahoo.com> wrote
    >
    > "Quick" <dhorwitz@NOSPAMcisco.com> wrote in message
    > news:1081875836.828499@sj-nntpcache-5...
    >
    > > errr, ummm, they (actually *it*) are not use-or-lose. My understanding
    > > is that you qualify for an upgrade based on the amount of time since
    > > you last purchased at the subsidized price. So if it's a year you are
    > > qualified
    > > for an upgrade credit 1 year (give or take) following your last

    subsidized
    > > purchase. Once qualified, you remain qualified until you exercise the

    > credit
    > > and then have to wait another year before being eligible again and so

    on.
    > > It doesn't have anything to do with how many times you've renewed your
    > > contract or if you have been on month to month following an initial
    > > contract.
    > >
    > > There aren't any "multiple upgrade credits". You are either qualified

    to
    > > upgrade at the subsidized price or you are not. A subtle difference but
    > > exactly the misconception that Breezy seems to be under.
    > >
    > > -Quick

    >
    > Those upgrade credits are mine!


    What upgrade creditS?!?

    >
    > Look!
    > All I am Asking for is a little consideration. After all these years of
    > paying my bill timely. I am sickend by the change in attitude from "we'll

    do
    > anything to help you" to "Theres nothing we can do".


    Attitude is another thing. Individual employee attitude will
    vary greatly as will the general attitidude from one store to
    another. The motivation in the stores is also different from
    the customer service reps at *611. Have you tried calling
    customer service? You have only related one trip to a
    single VZW store. Maybe they aren't a good representation
    of the company as a whole?

    You paid for services spelled out in a contract and
    assumably they provided those services per the contract.
    Do you feel entitled to a reward for paying your bill on
    time every month? ...I think I should get the keys to the
    city because I haven't committed a crime...

    The option to get an upgrade price was there after your first
    year (and is still there). Because you chose not to upgrade
    you feel that it should be cumulative? Did anybody lead you
    to believe that? They sold you service at what you apparently
    thought worth paying for. Did you actually think a couple
    of years ago "I only have to re-up a couple of more times
    and they owe me a free phone"? They have an additional
    $100 New-Any-Two program for people willing to commit
    to a 2 year contract. It sounds like you were only willing
    to commit to 1 year at a time.

    > You know I can affect the future buisness of VZW simply
    > though my additude toard them when ever the subject comes up.


    Yea. Everybody likes to think they are a player. I'm sure
    that as soon as you let them know that YOU are going to
    give them bad press they will send you all the free phones
    you want.

    > I was a partner in buisiness with VZW.


    Heh, I've been with them (well, GTE before) for over 4 years
    and last year signed up for a *2* year contract. I guess that
    makes me a senior partner.

    > Now. I am one little person and VZW is a
    > big faceless Corporation.


    They do have over 33 million customers. Millions of those
    have been with them for more than 4 years on plans more
    than $80/month. Sorry to burst your bubble.

    As I suggested before, why don't you email the executive offices.
    Mention the brush off at the store. Tell them you want to upgrade
    your equipment after 4 years of loyal service and ask what they
    can do for you. Then post your email and their response here.
    I would expect it to be, at the very least, fair.

    -Quick
     



    › See More: Getting the runaround! Verizon owes me multiple upgrade credits!
  2. "Breezy" <suziq4you2@yahoo.com> wrote in message
    news:KWEec.22514$xn4.38739@attbi_s51...
    >
    > "Daniel Dravot" <chasham97NOSPAM@REMOVETHISyahoo.com> wrote in message
    > news:QzEec.5723$zj3.82@newsread3.news.atl.earthlink.net...
    > > "Breezy" <suziq4you2@yahoo.com> wrote in message
    > > news:K8Dec.125125$JO3.82280@attbi_s04...

    >
    > > The best negotiating strategy would have been to use that for leverage
    > > *before* you signed the contract extension. You could have told them

    you'd
    > > move to one of the other carriers unless they treated you right with a

    > nice
    > > new phone. If they wanted to keep your business, they'd have sprung for
    > > phone.
    > >
    > > Now all you can do is appeal to their kindness and say it's a customer
    > > goodwill thing.
    > >
    > > Dan'l.
    > >
    > >

    > Well I simply renewed. I could cancle at any time and I do plan on moving

    to
    > another carrier if verizons service does not improve. You know Verizon
    > Customer service has been getting worse for me lately. I was thinking of
    > porting my number to Cingular.
    >
    > I just can't help thinking that Customer loyalty should mean something.
    >
    > Breezy


    If you signed a contract, it most likely specifies a penalty if you cancel--
    so you'd take it in the shorts if you do.

    The contract locks you in- they can change whatever they want. In the
    Atlanta market, they just took away detail billing (will cost $1.99 a month)
    and the no minute use for calls to your voicemail. I called them to complain
    as I had a contract. They said read the Customer Agreement. It says VZW can
    do whatever the hell they want...while the customer has to toe the mark...

    Dan'l.
     
  3. Quick

    Quick Guest

    "Daniel Dravot" <chasham97NOSPAM@REMOVETHISyahoo.com> wrote >
    > If you signed a contract, it most likely specifies a penalty if you

    cancel--
    > so you'd take it in the shorts if you do.
    >
    > The contract locks you in- they can change whatever they want. In the
    > Atlanta market, they just took away detail billing (will cost $1.99 a

    month)
    > and the no minute use for calls to your voicemail. I called them to

    complain
    > as I had a contract. They said read the Customer Agreement. It says VZW

    can
    > do whatever the hell they want...while the customer has to toe the mark...


    Why in the world did you sign a customer agreement like that?

    -Quick
     
  4. Breezy

    Breezy Guest

    "Quick" <dhorwitz@NOSPAMcisco.com> wrote in message
    news:1081885855.615817@sj-nntpcache-3...
    >
    > "Breezy" <suziq4you2@yahoo.com> wrote
    > >
    > > "Quick" <dhorwitz@NOSPAMcisco.com> wrote in message
    > > news:1081875836.828499@sj-nntpcache-5...
    > >
    > > > errr, ummm, they (actually *it*) are not use-or-lose. My understanding
    > > > is that you qualify for an upgrade based on the amount of time since
    > > > you last purchased at the subsidized price. So if it's a year you are
    > > > qualified
    > > > for an upgrade credit 1 year (give or take) following your last

    > subsidized
    > > > purchase. Once qualified, you remain qualified until you exercise the

    > > credit
    > > > and then have to wait another year before being eligible again and so

    > on.
    > > > It doesn't have anything to do with how many times you've renewed your
    > > > contract or if you have been on month to month following an initial
    > > > contract.
    > > >
    > > > There aren't any "multiple upgrade credits". You are either qualified

    > to
    > > > upgrade at the subsidized price or you are not. A subtle difference

    but
    > > > exactly the misconception that Breezy seems to be under.
    > > >
    > > > -Quick

    > >
    > > Those upgrade credits are mine!

    >
    > What upgrade creditS?!?
    >


    You VZW people are a bunch of cheap jews!
    Wow.. keep your dam credits!

    > >
    > > Look!
    > > All I am Asking for is a little consideration. After all these years of
    > > paying my bill timely. I am sickend by the change in attitude from

    "we'll
    > do
    > > anything to help you" to "Theres nothing we can do".

    >
    > Attitude is another thing. Individual employee attitude will
    > vary greatly as will the general attitidude from one store to
    > another. The motivation in the stores is also different from
    > the customer service reps at *611. Have you tried calling
    > customer service? You have only related one trip to a
    > single VZW store. Maybe they aren't a good representation
    > of the company as a whole?
    >
    > You paid for services spelled out in a contract and
    > assumably they provided those services per the contract.
    > Do you feel entitled to a reward for paying your bill on
    > time every month? ...I think I should get the keys to the
    > city because I haven't committed a crime...
    >
    > The option to get an upgrade price was there after your first
    > year (and is still there). Because you chose not to upgrade
    > you feel that it should be cumulative? Did anybody lead you
    > to believe that? They sold you service at what you apparently
    > thought worth paying for. Did you actually think a couple
    > of years ago "I only have to re-up a couple of more times
    > and they owe me a free phone"? They have an additional
    > $100 New-Any-Two program for people willing to commit
    > to a 2 year contract. It sounds like you were only willing
    > to commit to 1 year at a time.
    >


    I was told years ago by VZW reps that they would take care of me! especialy
    if I was a good customer.


    > > You know I can affect the future buisness of VZW simply
    > > though my additude toard them when ever the subject comes up.

    >
    > Yea. Everybody likes to think they are a player. I'm sure
    > that as soon as you let them know that YOU are going to
    > give them bad press they will send you all the free phones
    > you want.
    >


    I am not looking for a handout. You know you just don't get it!

    > > I was a partner in buisiness with VZW.

    >
    > Heh, I've been with them (well, GTE before) for over 4 years
    > and last year signed up for a *2* year contract. I guess that
    > makes me a senior partner.
    >


    I was refering to there change in additude.

    > > Now. I am one little person and VZW is a
    > > big faceless Corporation.

    >
    > They do have over 33 million customers. Millions of those
    > have been with them for more than 4 years on plans more
    > than $80/month. Sorry to burst your bubble.
    >
    > As I suggested before, why don't you email the executive offices.
    > Mention the brush off at the store. Tell them you want to upgrade
    > your equipment after 4 years of loyal service and ask what they
    > can do for you. Then post your email and their response here.
    > I would expect it to be, at the very least, fair.


    The poor service, and the negative responses I have received so far with
    this is has made me so angry.

    Breezy
     
  5. Quick

    Quick Guest

    "Breezy" <suziq4you2@yahoo.com> wrote
    >
    > You VZW people are a bunch of cheap jews!


    I never knew that VZW was a Jewish company?
    And cheap too! I don't think they are publicly traded
    so they don't even have an obligation to stock holders.
    You would think if they were decent people they would
    share their profits with their customers.

    > Wow.. keep your dam credits!


    "dam credits"? these are good in case of flood?
    You don't have a clue do you? Have you ever read
    any of the 4 contracts that you signed/agreed to?
    Do you have a clue as to what VZW agreed to
    provide you in return for your payments? Can you
    point to anything about "update credits"? Where
    are you getting this from?

    > I was told years ago by VZW reps that they would
    > take care of me! especialy if I was a good customer.


    VZW is a business not your kids or family.
    "Notice to all CS employees: If good ole Breezy calls
    in he is to be routed directly to regional corporate offices
    and handled by no less than a regional VP."

    > I am not looking for a handout. You know you just don't get it!


    No. I do get it. And yes, you are looking for a handout.
    Read your contract and you will see exactly what you are
    *entitled* to.

    > I was refering to there change in additude.


    All of VZW is not the single store you walked into.
    By the way, you didn't happen to call the customer
    service reps at the store "cheap jews" did you?

    > The poor service, and the negative responses I have
    > received so far with this is has made me so angry.


    So far we've only heard of a single experience at a single
    store. I gather that you are not Jewish. Maybe thats why
    they treated you so badly? I don't think Cingular is a
    Jewish company. You should probably take your money
    there. After 4 years with them I'm positive they will give
    you a free phone.

    -Quick
     
  6. iGlenn

    iGlenn Guest

    >
    > Those upgrade credits are mine!
    >
    > Look!
    > All I am Asking for is a little consideration. After all these years of
    > paying my bill timely. I am sickend by the change in attitude from "we'll do
    > anything to help you" to "Theres nothing we can do".
    >
    > You know I can affect the future buisness of VZW simply though my additude
    > toard them when ever the subject comes up.
    >
    > I was a partner in buisiness with VZW.
    > Now.
    > I am one little person and VZW is a big faceless Corporation.
    >
    > Breezy



    No the credits aren't yours, you may think they are but they aren't.
    What you are asking for is completly unreasonable.

    Asking for a little consideration? You've asked and they declined.

    Stop acting like a child just because your not getting your way. If
    you keep up with the attitude that you've displayed on here don't be
    surprised when they don't offer retention deals when you cancel.
     
  7. "Quick" <dhorwitz@NOSPAMcisco.com> wrote in message
    news:1081888635.657139@sj-nntpcache-5...
    >
    > "Daniel Dravot" <chasham97NOSPAM@REMOVETHISyahoo.com> wrote >
    > > If you signed a contract, it most likely specifies a penalty if you

    > cancel--
    > > so you'd take it in the shorts if you do.
    > >
    > > The contract locks you in- they can change whatever they want. In the
    > > Atlanta market, they just took away detail billing (will cost $1.99 a

    > month)
    > > and the no minute use for calls to your voicemail. I called them to

    > complain
    > > as I had a contract. They said read the Customer Agreement. It says VZW

    > can
    > > do whatever the hell they want...while the customer has to toe the

    mark...
    >
    > Why in the world did you sign a customer agreement like that?
    >
    > -Quick


    It's the only way to get service with VZW. Check the customer agreement on
    their website. If you're a customer, you signed one too!

    Dan'l.
     
  8. Breezy <suziq4you2@yahoo.com> wrote:
    >> > Those upgrade credits are mine!

    >>
    >> What upgrade creditS?!?
    >>

    >
    > You VZW people are a bunch of cheap jews!


    And you're an ignorant asshole.

    The credits don't accumulate and never have, not with any carrier I've
    used, and I've used Alltel, GTE and currently use Verizon and Sprint. Credits
    didn't accumulate with AirTouch either, before they switched to Verizon...

    It was suggested that you e-mail corporate. Have you done that yet, or are
    you going to keep spouting your stupid, bigoted bullshit? If you actually
    follow the suggestion, you might get somewhere.

    > I was told years ago by VZW reps that they would take care of me! especialy
    > if I was a good customer.


    The thing is, you could have gotten a deal on the phone. You may still be
    able to, but you have much less leverage now that you've signed a contract.
    Sorry, that's a fact of life.

    > The poor service, and the negative responses I have received so far with
    > this is has made me so angry.


    You're receiving negative responses here because you're ignoring the advice
    being given to you, and now you're being a jerk on top of that. And I'm sure
    you're going to be bullheaded and not take the advice to email the corporate
    office, either, because you obviously know better than everyone else. (Why
    did you even bother posting?)

    **SJ "yes, I'm Jewish, and yes, I was offended by the Jew crack" S

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
    "someone once called me a sofa, but i didn't feel compelled to rush out and buy
    slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003
     
  9. KP

    KP Guest

    Every year, eh? I have less than one year left on my 2-year contract,
    and have been a verizon customer for several years previously. Can I
    resign the contract, be it one year or two, to get a promotional phone
    upgrade now?

    On the customer service note, when I go into my local store, they
    never hesitate to tell me about the latest plan they could put me on
    that would cost me more money, even when I point this out to them.
    Also, since I am in desperate need of an equipment upgrade, having
    damaged both phones on the account, but have 9 or so months left on
    the contract, they are also eager to tell me how I could upgrade to
    their latest beauty for $300. not a dime of compassion, for a 6 year
    customer with 3 verizon phones. And when I tell them that I am tempted
    to pay the $175 early termination fee, and get a shiny new camera
    phone free from AT&T wireless where you can get a new phone every 9
    months and save money on my plan and equipment - they tell me "you
    could, would you like me to perform that transaction right now as part
    of your worry-free guarantee?" Next thing you know, they will renew
    your contract every time you call CS.
     
  10. Breezy

    Breezy Guest

    "Steven J Sobol" <sjsobol@JustThe.net> wrote in message
    news:qKidnZkVGqbh7OHdRVn-ig@lmi.net...
    > Breezy <suziq4you2@yahoo.com> wrote:
    >


    > And you're an ignorant asshole.


    > **SJ "yes, I'm Jewish, and yes, I was offended by the Jew crack" S


    I apoligise if I have offended you.
    I myself am American but have learned to live with the critisisim.
     
  11. Gordy

    Gordy Guest

    breezy, you are a major asshole moron with your stupid question.
     
  12. Gordy

    Gordy Guest

    breezy, please go with cingular and leave this group, please.
     
  13. Previously on alt.cellular.verizon, Quick said:

    ; errr, ummm, they (actually *it*) are not use-or-lose. My understanding
    ; is that you qualify for an upgrade based on the amount of time since
    ; you last purchased at the subsidized price. So if it's a year you are
    ; qualified
    ; for an upgrade credit 1 year (give or take) following your last subsidized
    ; purchase. Once qualified, you remain qualified until you exercise the credit
    ; and then have to wait another year before being eligible again and so on.

    It's "use or lose" in that if you wait four years, you do not get two
    two-year upgrade credits. You only get the one.

    --
    Jeffrey Kaplan <*> www.gordol.org
    The from userid is killfiled <*> Send personal mail to gordol

    "I will have a foreign-handed foreign policy." - George W. Bush
     
  14. Previously on alt.cellular.verizon, Breezy said:

    ; You VZW people are a bunch of cheap jews!

    Well, fuck you very much.

    ; I am not looking for a handout.

    You sure had us fooled, then. That's all you've been bitching and
    whining about all thread. "gimme gimme gimme" and "those 'upgrade
    credits' are mine" and "I wanna free phone".

    ; You know you just don't get it!

    No, YOU are the one who doesn't get it.

    ; The poor service, and the negative responses I have received so far with

    Oh, yes... the poor service of saying "no" to an unreasonable request.
    And did you even stop to think about why you're getting told "no" by
    everyone here, too? Gee, do you possibly could have anything to do
    with the fact that your "me-centric" entitlement fantasies are crap?

    ; this is has made me so angry.

    <picture Marvin The Martian vs Duck Dodgers>

    --
    Jeffrey Kaplan <*> www.gordol.org
    The from userid is killfiled <*> Send personal mail to gordol

    "Hi, I'm a hero, but I can't tell you why. It's classified." (Miles
    Vorkosigan to himself [Lois McMaster Bujold, "Cetaganda"])
     
  15. KP <KyleDP123@lycos.com> wrote:
    > Every year, eh? I have less than one year left on my 2-year contract,
    > and have been a verizon customer for several years previously. Can I
    > resign the contract, be it one year or two, to get a promotional phone
    > upgrade now?


    You should be able to, even if you don't qualify for the New Every Two
    discount right now; you will still get a discounted price on the phone.

    You should at least qualify for the slightly higher discounted price you get
    by signing a one-year contract (I think the phone discount is either $30 or
    $60 less if you do a one-year than a two-year, I forget which). If you're still
    close to one year left on your contract, they might not let you do a two-year
    extension; it's my impression that VZW doesn't ever lock people into agreements
    longer than two years. However, that's something you'd need to discuss with
    CS or a salesrep at one of the stores.

    > damaged both phones on the account, but have 9 or so months left on
    > the contract, they are also eager to tell me how I could upgrade to
    > their latest beauty for $300.


    Either they're trying to sell you the most expensive phone they have, or
    they're being stupid and not offering you the discount for a contract
    extension - that's where the salesdroids make their money.

    If you've not had good experiences with the people at your local store,
    try another store or try calling customer service.

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
    "someone once called me a sofa, but i didn't feel compelled to rush out and buy
    slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003
     
  16. Jason Ludwig

    Jason Ludwig Guest

    Stop whining Breezy...you should of bought a new phone a few years ago
    if you were eligible then. You can't go in now and say you want 5 new
    phones at promotion price! Give me a break.

    "Breezy" <suziq4you2@yahoo.com> wrote in message news:<XiWec.122302$gA5.1521729@attbi_s03>...
    > "Quick" <dhorwitz@NOSPAMcisco.com> wrote in message
    > news:1081875836.828499@sj-nntpcache-5...
    >
    > > errr, ummm, they (actually *it*) are not use-or-lose. My understanding
    > > is that you qualify for an upgrade based on the amount of time since
    > > you last purchased at the subsidized price. So if it's a year you are
    > > qualified
    > > for an upgrade credit 1 year (give or take) following your last subsidized
    > > purchase. Once qualified, you remain qualified until you exercise the

    > credit
    > > and then have to wait another year before being eligible again and so on.
    > > It doesn't have anything to do with how many times you've renewed your
    > > contract or if you have been on month to month following an initial
    > > contract.
    > >
    > > There aren't any "multiple upgrade credits". You are either qualified to
    > > upgrade at the subsidized price or you are not. A subtle difference but
    > > exactly the misconception that Breezy seems to be under.
    > >
    > > -Quick

    >
    > Those upgrade credits are mine!
    >
    > Look!
    > All I am Asking for is a little consideration. After all these years of
    > paying my bill timely. I am sickend by the change in attitude from "we'll do
    > anything to help you" to "Theres nothing we can do".
    >
    > You know I can affect the future buisness of VZW simply though my additude
    > toard them when ever the subject comes up.
    >
    > I was a partner in buisiness with VZW.
    > Now.
    > I am one little person and VZW is a big faceless Corporation.
    >
    > Breezy
     
  17. Dr.wireMORE

    Dr.wireMORE Guest

    The Dr quietly offers the following:
    I'll assume two things: that recently you've done a contract change that
    may/maynot have extended your contract term; that you've not received a
    subsidized phone in 4 years; and that your plan is $39.99 or more per month;
    and that your contracts have been for 2 year terms (four things, just seeing
    if your paying attention)

    Suggest you call CS and tell them the above; and if your frustrated, tell
    them; but respectfully. Ask for their help. Just tell em the truth, and you
    should get the help you need. No problems.

    Given your facts, may I might suggest:
    I have recently changed plans, but not received new or subsidized equipment
    in 4 years. I thought I might have been eligible for a New Every Two, but
    was always rushed when I had to make a plan change; my fault, not yours. Can
    you help me with new subsidized equipment and do I qualify for the New Every
    Two? I was thinking about xxxxx phone... (no tricks, no escalation, tell em
    the truth, ask for help, and something good might happen to you).

    And sadly, concerning the title: no one "owes" you upgrade credits. You
    become eligible for an upgrade, but it is a market driven promotion. If you
    don't use it, you don't get it.

    --
    Dr. wireMORE (don't accept "less", demand "more")
    Wireless Consultant/Engineer & Midwest VZW Master Agent
    Data, wi-fi, national access, smartphones, and home
    computer healthchecks, stop worrying... just ask for the Dr.

    If you need specific help, leave your email address & we'll try to contact
    you.
     
  18. On 13 Apr 2004 16:08:19 -0700, KyleDP123@lycos.com (KP) wrote:

    >Every year, eh? I have less than one year left on my 2-year contract,
    >and have been a verizon customer for several years previously. Can I
    >resign the contract, be it one year or two, to get a promotional phone
    >upgrade now?


    I had been a month to month for several years with a $19.95 plan (using
    the phone for emergencies only). Verizon offered a great promotional
    deal fitting my wishes (1000 min /mo. including free LD for $39.95).
    Even though I had not been on $39.95+ plan previously to qualify the
    free every two, they gave me a free phone (V60i).
     
  19. Quick

    Quick Guest

    "Steven J Sobol" <sjsobol@JustThe.net> wrote
    >
    > You should at least qualify for the slightly higher discounted price you

    get
    > by signing a one-year contract (I think the phone discount is either $30

    or
    > $60 less if you do a one-year than a two-year, I forget which). If you're

    still
    > close to one year left on your contract, they might not let you do a

    two-year
    > extension; it's my impression that VZW doesn't ever lock people into

    agreements
    > longer than two years. However, that's something you'd need to discuss

    with
    > CS or a salesrep at one of the stores.


    I've always seen the discount difference to be $30 + free activation
    ($35) --
    of course the activation only applies to new accounts?

    If you go for the 2 year discount price they extend your contract *to* 2
    years
    starting today. If you go for the 1 year discount price and have 1 year or
    more
    remaining on your current contract they don't change anything.

    -Quick
     
  20. Quick

    Quick Guest

    "Jeffrey Kaplan" <acv@gordol.org> wrote in message
    > Previously on alt.cellular.verizon, Quick said:
    >
    > ; errr, ummm, they (actually *it*) are not use-or-lose. My understanding
    > ; is that you qualify for an upgrade based on the amount of time since
    > ; you last purchased at the subsidized price. So if it's a year you are
    > ; qualified
    > ; for an upgrade credit 1 year (give or take) following your last

    subsidized
    > ; purchase. Once qualified, you remain qualified until you exercise the

    credit
    > ; and then have to wait another year before being eligible again and so

    on.
    >
    > It's "use or lose" in that if you wait four years, you do not get two
    > two-year upgrade credits. You only get the one.


    Exactly... We're saying the same thing but the subtle difference
    is that it is the *same* upgrade credit. You never "lost" your first one.
    It became available and remains available. The "use or lose" (stress the
    "or lose" part) way of thinking about it implies there are multiple discrete
    units although you can only exercise one of them. This is not the case
    and leads some to think like the OP.

    -Quick
     

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