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Having an issue with the bill

Discussion in 'General Verizon Service' started by Dialtone, Oct 23, 2015.

  1. Dialtone

    Dialtone Member

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    I paid my bill in full like I always do and did not leave any balance. However, my data still shows as unpaid and has a cap of 10gbs. I am not sure if I will be overcharged if I use data beyond the 10gbs and have not touched it today. I am thinking of someone to ask and confirm it to me.
     



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  2. Jackson

    Jackson New Member

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    Once you pay your bill sometimes it takes a while for it to reflect that you have already paid. It is better to wait for 24 hours before you approach them to fix the issue. But if you have indeed pay the bill then you don't need to worry at all because it will definitely get credited.
     
  3. Snapper

    Snapper New Member

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    The resetting happens at the end of a billing cycle and not when you pay the bill. So try and recollect when your billing cycle date is and that is when the data will reset. Many people think that once they pay the data cycle will reset but it is not so.
     
  4. Demello

    Demello New Member

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    I used to think the same and was worried when I used to pay the bill. It was only when I spoke to Verizon staff that I got the correct information. Verizon staff are always helpful and do everything to ensure that you are satisfied with the service.
     
  5. Rick

    Rick New Member

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    Have been trying to pay my bill online since 5:30 AM this morning it is now 9:15 AM. Can't make a one time payment,which is what I always do. Website tries to get you to sign up for automated payment. The customer should be able to choose what type of payment they want to make. Talked to 4 representatives 2 on chat and 2 by phone and have been sent to automated system each time that will charge
    $ 3.00 to make a payment. Will travel to Verizon location later and make payment in person since they don't open till 11:00 AM today.Not satisfied with customer service or what I have to go through just to pay my bill the way I want to pay it.
     
    justy5 likes this.

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