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Help! Motorola Phone & Awful Company--Verizon

Discussion in 'alt.cellular.verizon' started by Tilovejt, Jan 25, 2004.

  1. Tilovejt

    Tilovejt Guest

    A year ago, I purchased what was then an expensive cell phone, depending on the
    advice of the salesman at a Verizon store. I purchased it at the last minute;
    had ot put down a rather large deposit; and signed a bunch of things that I had
    no time to read.

    Anyway, Verizon turned out in the end to be the worst phone company I have
    dealt with. Everyone I talk to promises to call me back, but no one ever does.
    I have not had service in months, and I cannot reach anyone at Verizon except
    a woman in Executive Sales relations, and she only sent me one completely
    unhelpful letter. Everytime I try to call her, she is not available and her
    voice mail is full.

    I am told I cannot use this phone with any other company, so I have an
    expensive phone in brand new conditon with accoutrements, and I do not want to
    do busiess with Verizon any more. I want to go to mediation per the "contract"
    but Verizon will not respond. I requested they buy back their phone, but they
    will not respond. What can I do? The phone is a V60i by Motorola. Can anyone
    fix it to work on other phone company systems?
     



    › See More: Help! Motorola Phone & Awful Company--Verizon
  2. Doc

    Doc Guest

    "Tilovejt" <tilovejt@wmconnect.com> wrote in message
    news:20040125180814.12686.00000719@mb-m29.wmconnect.com...
    >
    > Anyway, Verizon turned out in the end to be the worst phone company I have
    > dealt with. Everyone I talk to promises to call me back, but no one ever

    does.
    > I have not had service in months, and I cannot reach anyone at Verizon

    except
    > a woman in Executive Sales relations, and she only sent me one completely
    > unhelpful letter. Everytime I try to call her, she is not available and

    her
    > voice mail is full.
    >


    Stop by one of their retail stores-- a company store, not an authorized
    agent. If the person at the counter can't help you, ask to see the store
    manager.

    Doc
     
  3. Elector

    Elector Guest

    "Tilovejt" <tilovejt@wmconnect.com> wrote in message
    news:20040125180814.12686.00000719@mb-m29.wmconnect.com...
    > A year ago, I purchased what was then an expensive cell phone,

    depending on the
    > advice of the salesman at a Verizon store. I purchased it at the

    last minute;
    > had ot put down a rather large deposit; and signed a bunch of things

    that I had
    > no time to read.
    >
    > Anyway, Verizon turned out in the end to be the worst phone company

    I have
    > dealt with. Everyone I talk to promises to call me back, but no one

    ever does.
    > I have not had service in months, and I cannot reach anyone at

    Verizon except
    > a woman in Executive Sales relations, and she only sent me one

    completely
    > unhelpful letter. Everytime I try to call her, she is not available

    and her
    > voice mail is full.
    >
    > I am told I cannot use this phone with any other company, so I have

    an
    > expensive phone in brand new conditon with accoutrements, and I do

    not want to
    > do busiess with Verizon any more. I want to go to mediation per the

    "contract"
    > but Verizon will not respond. I requested they buy back their

    phone, but they
    > will not respond. What can I do? The phone is a V60i by Motorola.

    Can anyone
    > fix it to work on other phone company systems?



    You will need to place the request for mediation (Arbitration) in
    writing to the executive offices. You can also inform them that in the
    absence of a quick response you will then take them to court (small
    claims is a good start) since they would then be in violation of the
    contract.

    Send everything in to them certified return receipt requested, with a
    full report of what you have been told and by whom, dates of contact
    with Verizon and they with you with names if you can remember them.
    Also explain that you will contact your states attorney generals
    office to file a complaint and that you will file a complaint with the
    FCC at the http://www.fcc.gov website under "File an Online Complaint"

    Please remember that Arbitration is not the same as a right of action
    in the courts and you would fair much better simply to file in your
    court of jurisdiction and make sure you pay for the service to
    Verizon's Offices so that they will get off their respective asses and
    do something for you.

    Please note filing a false complaint or court action will not be good
    for you, so make sure your 100% sure of your case.

    I hope that helped?

    Elector
     
  4. D.J. Osborn

    D.J. Osborn Guest

    "Tilovejt" <tilovejt@wmconnect.com> wrote:

    > A year ago, I purchased what was then an expensive cell phone, depending

    on the
    > advice of the salesman at a Verizon store. I purchased it at the last

    minute;
    > had ot put down a rather large deposit; and signed a bunch of things that

    I had
    > no time to read.
    >
    > Anyway, Verizon turned out in the end to be the worst phone company I have
    > dealt with. Everyone I talk to promises to call me back, but no one ever

    does.
    > I have not had service in months, and I cannot reach anyone at Verizon

    except
    > a woman in Executive Sales relations, and she only sent me one completely
    > unhelpful letter. Everytime I try to call her, she is not available and

    her
    > voice mail is full.
    >
    > I am told I cannot use this phone with any other company, so I have an
    > expensive phone in brand new conditon with accoutrements, and I do not

    want to
    > do busiess with Verizon any more. I want to go to mediation per the

    "contract"
    > but Verizon will not respond. I requested they buy back their phone, but

    they
    > will not respond. What can I do? The phone is a V60i by Motorola. Can

    anyone
    > fix it to work on other phone company systems?


    Please tell us the *whole* story. What you've written--quite frankly--sounds
    like mere whining. I suspect that the real problem is with your attitude.
    The reason: I have a Family Share plan with four (4) Motorola v60i phones,
    and I've had absolutely *zero* problems with either the phones, or with
    Verizon wireless. Now, I know that not *every* Verizon employee is perfect,
    but the recurring problems you have describe clearly make one believe that
    your *attitude* is the *real* problem.

    Again: Please tell us the *whole* story.

    --
    D.J., N8DO; FMCA 147762
    davidjosborn at sbcglobal dot net
     
  5. Richard Ness

    Richard Ness Guest

    Why have you not had service?
    Non payment dis-connect?
    Coverage issues?
    Malfunctioning equipment?

    More info please....

    "Tilovejt" <tilovejt@wmconnect.com> wrote in message news:20040125180814.12686.00000719@mb-m29.wmconnect.com...

    > I have not had service in months,
     
  6. Isaiah Beard

    Isaiah Beard Guest

    Tilovejt wrote:

    > A year ago, I purchased what was then an expensive cell phone, depending on the
    > advice of the salesman at a Verizon store. I purchased it at the last minute;
    > had ot put down a rather large deposit; and signed a bunch of things that I had
    > no time to read.


    Sounds like a recipe for disaster. A large deposit generally means they
    weren't happy with your credit; signing a bunch of things you have no
    time to read is never advisable, and last minute purchases are always
    prone to turning out to be bad decisions later.

    If you were that badly hassled, you should've walked from day one. And
    if you ever sign something you haven't read, well, frankly, you deserve
    whatever you get in that case.

    > Anyway, Verizon turned out in the end to be the worst phone company I have
    > dealt with. Everyone I talk to promises to call me back, but no one ever does.
    > I have not had service in months, and I cannot reach anyone at Verizon except
    > a woman in Executive Sales relations, and she only sent me one completely
    > unhelpful letter. Everytime I try to call her, she is not available and her
    > voice mail is full.


    What kind of service problem are you having? It helps if you can
    explain the problem.

    >
    > I am told I cannot use this phone with any other company,


    Standard with pretty much all cell companies. For starters, cell
    carriers are often on differing, incompatible networks, meaning one
    carriers' phone won't work on another network. Further, to keep the
    cost of handsets down, carriers will subsidy lock their phones to make
    sure they get the full return on their investment. this is how it's
    possible for people to sign up and get "free" phones; the carrier has an
    assurance that the money they make up in revenue off that phone will
    offset the fact that they gave you something for nothing.

    I'm not advocating this practice, but admittedly, I prefer it to paying
    a $200-$300 markup on every phone I purchase.

    > so I have an
    > expensive phone in brand new conditon with accoutrements, and I do not want to
    > do busiess with Verizon any more. I want to go to mediation per the "contract"
    > but Verizon will not respond.


    Take them to court then, assuming of course you have a valid case. What
    you've said is very vague, so it's hard to tell.

    > will not respond. What can I do? The phone is a V60i by Motorola. Can anyone
    > fix it to work on other phone company systems?


    'Fraid not. The only other national CD MA carrier is Sprint, and they
    will not activate a phone that isn't on their inventory to begin with.
    And you can't exactly convert a CDMA phone to GSM.

    Perhaps a regional carrier like Alltel or Cricket might activate the
    phone for you. But, you will still have to find out what the subsidy
    lock code is your phone in order to unlock it. It's unique for each
    handset.


    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.
     
  7. Evan Platt

    Evan Platt Guest

    On 25 Jan 2004 23:08:14 GMT, tilovejt@wmconnect.com (Tilovejt) wrote:

    >A year ago, I purchased what was then an expensive cell phone, depending on the
    >advice of the salesman at a Verizon store.


    NEVER let a sales rep tell you what phone to buy. They make a
    comission. Higher priced phone, higher comission.

    I'm sure this phone has bells and whistles you've never used, right?

    >I purchased it at the last minute;
    >had ot put down a rather large deposit; and signed a bunch of things that I had
    >no time to read.


    So you had bad credit. You were in a rush. You signed a contract
    without reading it?

    >Anyway, Verizon turned out in the end to be the worst phone company I have
    >dealt with.


    How? Coverage? Customer service?

    > I have not had service in months,


    Shut off for non payment, right?

    >and I cannot reach anyone at Verizon except


    So you can't reach ANYONE at Verizon? Only ONE person staffs Verizon
    Customer Care line?

    >I am told I cannot use this phone with any other company, so I have an
    >expensive phone in brand new conditon with accoutrements,


    You can use a Verizon phone on a few other carriers. All-Tell, I
    believe?

    >do busiess with Verizon any more. I want to go to mediation per the "contract"
    >but Verizon will not respond.


    So you have a copy of the contract you signed? One year contract? If
    it was a year ago, you should be out of your contract.

    >I requested they buy back their phone, but they will not respond.


    Sell it on eBay.

    >What can I do? The phone is a V60i by Motorola. Can anyone
    >fix it to work on other phone company systems?


    I think you could get $50 for it on eBay.
    To e-mail me, remove theobvious from my e-mail address.
     
  8. Sensor Man

    Sensor Man Guest

    On Mon, 26 Jan 2004 11:50:20 -0500, Isaiah Beard wrote:

    > But, you will still have to find out what the subsidy
    > lock code is your phone in order to unlock it. It's unique for each
    > handset.


    VZW does not lock their phones. Sprint does though.
     
  9. Isaiah Beard

    Isaiah Beard Guest

    Sensor Man wrote:

    > On Mon, 26 Jan 2004 11:50:20 -0500, Isaiah Beard wrote:
    >
    >
    >> But, you will still have to find out what the subsidy
    >>lock code is your phone in order to unlock it. It's unique for each
    >>handset.

    >
    >
    > VZW does not lock their phones. Sprint does though.


    Then I guess the OP is wrong in claiming that the phone can't be used
    elsewhere.

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.
     
  10. Sensor Man

    Sensor Man Guest

    On Wed, 28 Jan 2004 10:03:26 -0500, Isaiah Beard wrote:

    > Sensor Man wrote:
    >
    >> On Mon, 26 Jan 2004 11:50:20 -0500, Isaiah Beard wrote:
    >>
    >>
    >>> But, you will still have to find out what the subsidy
    >>>lock code is your phone in order to unlock it. It's unique for each
    >>>handset.

    >>
    >>
    >> VZW does not lock their phones. Sprint does though.

    >
    > Then I guess the OP is wrong in claiming that the phone can't be used
    > elsewhere.


    You are correct.
     
  11. CharlesH

    CharlesH Guest

    In article <1bdx9wbw3m2sr.1rjwyj2qklpwv.dlg@40tude.net>, Sensor Man <> wrote:
    >On Wed, 28 Jan 2004 10:03:26 -0500, Isaiah Beard wrote:
    >
    >> Sensor Man wrote:
    >>
    >>> On Mon, 26 Jan 2004 11:50:20 -0500, Isaiah Beard wrote:
    >>>
    >>>> But, you will still have to find out what the subsidy
    >>>>lock code is your phone in order to unlock it. It's unique for each
    >>>>handset.
    >>>
    >>> VZW does not lock their phones. Sprint does though.

    >>
    >> Then I guess the OP is wrong in claiming that the phone can't be used
    >> elsewhere.

    >
    >You are correct.


    Some providers lock their phones so that you cannot use them on
    technologically compatible networks. Sprint does this; Verizon does not.

    Some providers will activate only the specific phones that they have sold
    (e.g., Sprint). Verizon only insists that the model be one they support,
    and sometimes you can even have them activate other phones as long as
    they are technologically compatible.
     
  12. Sensor Man <sensorman@hoho.tz> wrote in message news:<1bdx9wbw3m2sr.1rjwyj2qklpwv.dlg@40tude.net>...
    > On Wed, 28 Jan 2004 10:03:26 -0500, Isaiah Beard wrote:
    >
    > > Sensor Man wrote:
    > >
    > >> On Mon, 26 Jan 2004 11:50:20 -0500, Isaiah Beard wrote:
    > >>
    > >>
    > >>> But, you will still have to find out what the subsidy
    > >>>lock code is your phone in order to unlock it. It's unique for each
    > >>>handset.
    > >>
    > >>
    > >> VZW does not lock their phones. Sprint does though.

    > >
    > > Then I guess the OP is wrong in claiming that the phone can't be used
    > > elsewhere.

    >
    > You are correct.


    I do believe that Alltel will activate it, if you're in an Alltel service area.

    *Michael Notforyou*
     

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