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is it just me or does verizon suck ...not the service or reception.

Discussion in 'alt.cellular.verizon' started by Bungee, Dec 12, 2003.

  1. Guys, Guys. We know Bengee didn't pay attention to the indicator. I have an
    open triangle indicator, closed triangle indicator, "extended area" display,
    and customer service is not that clear explaining what the indicators mean.

    Verizon customer service is usually good, but it is certainly not great.
    Sprint CS is fair to good, and occasionally terrible or great. Cingular, at
    least California GSM, is rude, inaccurate with a few accidental goods.
    Cingular defeated industry high churn rate in California by starting the 24
    month contract. ATTWS, my 5 lines for 18 months is good in service, but
    changes plans, limits my flexibility and has a very "take it or leave it"
    attitude. It's time all Cellular users understand it is not company against
    company. It is us users versus under-paid, under-trained, apathic CS
    employees from an industry of companies that feel they have us over the
    barrel.

    Your jobs is to get the best deal, best plan, best everything from whichever
    company will give it to you. If you screw up once, you should have some
    slack. I've been where Bengee is. And most of you have been there to at
    one time or another.


    "David" <dlandsdowne@wsys.net> wrote in message
    news:dlandsdowne-8D7E55.19481013122003@news02.west.earthlink.net...
    > In article <XbGdnbIYzM5lJUaiRVn-sw@lmi.net>,
    > Steven J Sobol <sjsobol@JustThe.net> wrote:
    >
    > > In alt.cellular Bungee <Blue_Moon@bungee.net> wrote:
    > > Hm, you never answered the question about whether you were paying

    attention
    > > to what your phone said. Would you like to answer that? Because, y'see,

    it
    > > will say if you're roaming or not.

    >
    > Not happy being a Sprint apologist, not you're a Verizon apologist too;
    > and picking on posters over here? Incredible.



    › See More: is it just me or does verizon suck ...not the service or reception.
  2. In alt.cellular dirty rat 753 <rubyebbyrdNOSPAM@hotmail.com> wrote:
    > Guys, Guys. We know Bengee didn't pay attention to the indicator. I have an
    > open triangle indicator, closed triangle indicator, "extended area" display,
    > and customer service is not that clear explaining what the indicators mean.


    You must have a Nokia phone. There has always been some confusion with that
    (FYI, Open is "extended roam", Closed is "roam and pay for it" if I am
    remembering correctly).

    With all of the other ERI-capable phones, it's simple. Just not with the
    Nokias. :( My Kyoceras, and I know also the Motorolas too, have a flashing
    roam indicator if you are extended or a solid roam indicator if you are paying
    roaming charges. I think VZW should have put more pressure on Nokia to make
    their phones conform, but Nokia is the Microsoft of the phone world...
    "Screw standards! We can push our rules because we're the biggest phone
    manufacturer in the world."

    If Bungee had the rules explained to him but didn't pay attention anyhow, he
    has no room whatsoever to complain. If the rules weren't explained properly or
    at all, he has a valid complaint.

    It's pretty simple.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  3. David

    David Guest

    In article <brgk3m$35ica$1@ID-176791.news.uni-berlin.de>,
    "dirty rat 753" <rubyebbyrdNOSPAM@hotmail.com> wrote:

    > Guys, Guys. We know Bengee didn't pay attention to the indicator. I have an
    > open triangle indicator, closed triangle indicator, "extended area" display,
    > and customer service is not that clear explaining what the indicators mean.


    Different brands of phones show it differently. Not everyone has the
    model you do.
  4. Steven J Sobol <sjsobol@JustThe.net> wrote in message news:<opudnTK5Pf0CSkaiRVn-gg@lmi.net>...
    > In alt.cellular dirty rat 753 <rubyebbyrdNOSPAM@hotmail.com> wrote:
    > > Guys, Guys. We know Bengee didn't pay attention to the indicator. I have an
    > > open triangle indicator, closed triangle indicator, "extended area" display,
    > > and customer service is not that clear explaining what the indicators mean.

    >
    > You must have a Nokia phone. There has always been some confusion with that
    > (FYI, Open is "extended roam", Closed is "roam and pay for it" if I am
    > remembering correctly).
    >
    > With all of the other ERI-capable phones, it's simple. Just not with the
    > Nokias. :( My Kyoceras, and I know also the Motorolas too, have a flashing
    > roam indicator if you are extended or a solid roam indicator if you are paying
    > roaming charges. I think VZW should have put more pressure on Nokia to make
    > their phones conform, but Nokia is the Microsoft of the phone world...
    > "Screw standards! We can push our rules because we're the biggest phone
    > manufacturer in the world."
    >
    > If Bungee had the rules explained to him but didn't pay attention anyhow, he
    > has no room whatsoever to complain. If the rules weren't explained properly or
    > at all, he has a valid complaint.
    >
    > It's pretty simple.


    ERI 50018 (VX4400 at least) gives both the flashing or solid triangle
    for free or pay roaming (on the internal and external displays) AND a
    text indicator stating:
    "Verizon Wireless" - native Verizon network, no roaming
    "Extended Network" - free roaming; not on Verizon network
    "Roaming" - pay roaming; not on Verizon network

    *Michael Notforyou*
  5. Rich Cacace

    Rich Cacace Guest

    Steve; Thanks, you're the first person to explain exactly what the symbols
    indicate & I have talked to sales guys in both Verizon, Alltel & Radio Shack
    stores in both Jersey & Florida with no satisfaction. Some tell me there is
    no charge for roaming at all & some tell me that there is always a charge
    for roaming. All I wanted to know is when the hell am I going to have to
    pay additional for roaming so I don't get hit with an additional $50 bucks
    at the end of the month.
    Does the LG VX4400B phone follow the same standard as the Motorola's or
    Nokia?

    "Steven J Sobol" <sjsobol@JustThe.net> wrote in message
    news:eek:pudnTK5Pf0CSkaiRVn-gg@lmi.net...
    > You must have a Nokia phone. There has always been some confusion with

    that
    > (FYI, Open is "extended roam", Closed is "roam and pay for it" if I am
    > remembering correctly).
    >
    > With all of the other ERI-capable phones, it's simple. Just not with the
    > Nokias. :( My Kyoceras, and I know also the Motorolas too, have a

    flashing
    > roam indicator if you are extended or a solid roam indicator if you are

    paying
    > roaming charges. I think VZW should have put more pressure on Nokia to

    make
    > their phones conform, but Nokia is the Microsoft of the phone world...
    > "Screw standards! We can push our rules because we're the biggest phone
    > manufacturer in the world."
    >
    > JustThe.net Internet & New Media Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  6. Rich Cacace

    Rich Cacace Guest

    "Michael Notforyou" <sqfreak@eudoramail.com> wrote in message
    news:5f9491af.0312132258.547b0d8d@posting.google.com...
    >
    > ERI 50018 (VX4400 at least) gives both the flashing or solid triangle
    > for free or pay roaming (on the internal and external displays) AND a
    > text indicator stating:
    > "Verizon Wireless" - native Verizon network, no roaming
    > "Extended Network" - free roaming; not on Verizon network
    > "Roaming" - pay roaming; not on Verizon network
    >
    > *Michael Notforyou*


    Mike; Is there a way to lock the phone to exclude the areas where paid
    roaming applies (except when I really need it) or do you just have to keep
    an open eye out for the text message?
  7. XFF

    XFF Guest

    Steven J Sobol <sjsobol@JustThe.net> wrote in message news:<XbGdnbIYzM5lJUaiRVn-sw@lmi.net>...

    > In alt.cellular Bungee <Blue_Moon@bungee.net> wrote:
    > > Honestly, is it just me or does verizon suck..not the service or reception.
    > > But the errors the idiots that work there make. There has been several
    > > times when i have went to north florida <im in south florida> and got
    > > SLAMMED with roaming fees. After an hour of argueing with the idiot
    > > at Verizon, we come to the "agreement" that i would just get fucked out
    > > of the money because they are "sorry if i thought it was all of florida".

    >
    > Hm, you never answered the question about whether you were paying attention
    > to what your phone said. Would you like to answer that? Because, y'see, it
    > will say if you're roaming or not.


    The only thing is that the current PRL doesn't include any carriers in
    FL that are marked RM. The only FL carriers that are potentially RM
    are Cingular and Commnet Wireless, and they're not even in the PRL, so
    the only way to connect on them is to force the phone to PRL off mode.
    I don't see a way for a regular customer with a properly programmed
    handset to ever be charged roaming in FL. I'd like to know which
    system Bungee was on when he was charged for roaming. Without this
    piece of information his post is just a baseless rant.
  8. "David, the cowardly Village Idiot" <dlandsdowne@wsys.net> wrote in message
    news:dlandsdowne-A7574F.22113813122003@news02.west.earthlink.net...
    > In article <brgk3m$35ica$1@ID-176791.news.uni-berlin.de>,
    > "dirty rat 753" <rubyebbyrdNOSPAM@hotmail.com> wrote:
    >
    > > Guys, Guys. We know Bengee didn't pay attention to the indicator. I

    have an
    > > open triangle indicator, closed triangle indicator, "extended area"

    display,
    > > and customer service is not that clear explaining what the indicators

    mean.
    >
    > Different brands of phones show it differently. Not everyone has the
    > model you do.


    Which Verizon phone do you use?
  9. XFF

    XFF Guest

    Steven J Sobol <sjsobol@JustThe.net> wrote in message news:<opudnTK5Pf0CSkaiRVn-gg@lmi.net>...

    > If Bungee had the rules explained to him but didn't pay attention anyhow, he
    > has no room whatsoever to complain. If the rules weren't explained properly or
    > at all, he has a valid complaint.


    Not to sound like a broken record, but there isn't a single system in
    FL that's marked RM in the PRL, period. To me it seems Bungee was
    just making up nonsense as he went along.
  10. CharlesH

    CharlesH Guest

    In article <PtPCb.3207$Pg1.2106@newsread1.news.pas.earthlink.net>,
    tgw </dev/null@spam.com> wrote:
    >The 7868W is an exception to the rule. It treats HOME ONLY as ANY native
    >VZW signal, excluding both the Extended Network partners and Roaming areas.
    >
    >"CharlesH" <hoch@exemplary.invalid> wrote in message
    >news:brg9dt12eut@enews4.newsguy.com...
    >> In article <I9Wdne7dgLsu9Uai4p2dnA@lmi.net>,
    >> Steven J Sobol <sjsobol@JustThe.net> wrote:
    >> >In alt.cellular Rich Cacace <richcacace-REMOVETOREPLY-@optonline.net wrote:
    >> >> I've asked this question a few times before & have never gotten an

    >answer,
    >> >> but can the roaming feature be locked out so the phone will not work in
    >> >> areas that I'll be charged extra?
    >> >
    >> >Most phones can be set not to roam, but that means you won't make a call
    >> >anywhere other than your home area (because technically, when you're on a
    >> >verizon system other than your own, you *are* still roaming).

    >>
    >> This seems to depend on the phone software. My StarTac 7868, set to
    >> HOME ONLY, acquired a VZW system in Washington state. I used the setting
    >> to keep the phone from acquiring a stronger AT&T signal where the VZW
    >> signal was quite weak, but usually usable. My home SID is SF Bay area,
    >> California. Its logic seemed to be that if the roam indicator was off
    >> (as dictated by the PRL), then HOME ONLY applied. With other phones,

    >others
    >> have said that HOME ONLY only applies to the actual HOME SID (and possibly
    >> others explicitly entered in the phone's extended programming mode to be
    >> treated as HOME).


    It is precisely the VZW service areas which the PRL tags as non-roaming
    (preferred or otherwise). Thus, the effect is that the StarTac allows
    all VZW areas to be accepted as "HOME ONLY".
  11. "Rich Cacace" <richcacace-REMOVETOREPLY-@optonline.net> wrote in message news:<brhquc$3d08a$1@ID-213330.news.uni-berlin.de>...
    > "Michael Notforyou" <sqfreak@eudoramail.com> wrote in message
    > news:5f9491af.0312132258.547b0d8d@posting.google.com...
    > >
    > > ERI 50018 (VX4400 at least) gives both the flashing or solid triangle
    > > for free or pay roaming (on the internal and external displays) AND a
    > > text indicator stating:
    > > "Verizon Wireless" - native Verizon network, no roaming
    > > "Extended Network" - free roaming; not on Verizon network
    > > "Roaming" - pay roaming; not on Verizon network
    > >
    > > *Michael Notforyou*

    >
    > Mike; Is there a way to lock the phone to exclude the areas where paid
    > roaming applies (except when I really need it) or do you just have to keep
    > an open eye out for the text message?


    I see you have a 4400B. The same ERI applies to the 4400B (they
    contain the same hardware and software anyway).

    There's no way to lock out RM (pay roaming) listings in the PRL.
    However, always, always, always, if there is a FR (Extended Network)
    or -- (Verizon Wireless) listing in the PRL, it is above the RM option
    in priority level. Therefore, your phone will only go to RM if it is
    forced or if no -- or FR option is present.

    On a 4400(B), when you have an incoming call, when you open the flip,
    you can see the name of the network above that weird phone graphic in
    red text. To allow you to see this before answering the call (i.e.
    open the flip without answering necessarily), you need to do the
    following keypress sequence:
    Menu 8 5 3
    Choose "Any Key" (meaning when you press any key on the inside except
    END the call will be answered) or "SEND Only" (meaning the call will
    only be answered when you press the SEND key).
    Press OK.
    Press END.


    You can take a look at the PRL that's in your phone by:
    Menu 9 2
    Match that up with (most likely) http://www.justalurker.com/50113.html
    or http://www.mountainwireless.com/prl.htm

    *Michael Notforyou*
  12. Larry W4CSC

    Larry W4CSC Guest

    On Sat, 13 Dec 2003 16:30:37 GMT, "Steve B" <netuser49@hotmail.com>
    wrote:

    >And if it hadn't already been mentioned, make sure you keep your PRL
    >up-to-date by dialing *228 and pressing the number 2 when the announcement
    >begins. Wait until you hear programming is complete prior to hanging-up.
    >Afterwards, your phone will reset itself.
    >
    >

    PRL? What's a PRL??....(c;

    AMPS customer here. We don't need no steenkin PRL!

    Larry W4CSC

    NNNN
  13. CWArnold

    CWArnold Guest

    verizon has national plans for people that travel often. Honestly though, if
    you travel often nextel is the way to go. I really haven't been anywhere
    with no service unless i was up north camping or something, than verizon is
    good cause i know you can get analog service.

    "Isaiah Beard" <sacredpoet@sacredpoet.com> wrote in message
    news:3fdb2e92$1@rutgers.edu...
    > Rich Cacace wrote:
    >
    > >>roaming are seen by the phone as a type of roaming. So setting your

    phone
    > >>on one of those settings will eliminate all of those areas also. Also,

    if
    > >>you are on a call in a covered area, the call does not hand off to

    another
    > >>system like that and start charging you roaming.

    > >
    > > Thanks for the reply. (now it makes sense) -but if the system doesn't

    hand
    > > off to an area that charged for roaming, what happens? Is the call
    > > disconnected & you have to reconnect - or is there no charge?

    (doubtful).
    >
    > The call is disconnected. Generally the network you're about to roam on
    > doesn't get any advance warning that you're going to roam, so it's not
    > going to be able to set up a call and negotiate a handoff with the home
    > network to keep your call going. I've heard such a setup is possible,
    > but generally carriers find it not worth the cost involved.
    >
    >
    > --
    > E-mail fudged to thwart spammers.
    > Transpose the c's and a's in my e-mail address to reply.
    >
  14. In alt.cellular Michael Notforyou <sqfreak@eudoramail.com> wrote:

    > ERI 50018 (VX4400 at least) gives both the flashing or solid triangle
    > for free or pay roaming (on the internal and external displays) AND a
    > text indicator stating:
    > "Verizon Wireless" - native Verizon network, no roaming
    > "Extended Network" - free roaming; not on Verizon network
    > "Roaming" - pay roaming; not on Verizon network


    That's correct. The text banner on other handsets, including my Kyoceras
    and the ERI-enabled Nokias, work the same way. Thanks; I forgot about that.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  15. In alt.cellular Rich Cacace <richcacace-REMOVETOREPLY-@optonline.net> wrote:
    > Steve; Thanks, you're the first person to explain exactly what the symbols
    > indicate & I have talked to sales guys in both Verizon, Alltel & Radio Shack
    > stores in both Jersey & Florida with no satisfaction. Some tell me there is
    > no charge for roaming at all & some tell me that there is always a charge
    > for roaming.


    There is never a charge on National Single-Rate.

    With a few exceptions, you are always charged on a local plan, if you are
    roaming.

    On America's Choice it depends on whether you're on Verizon (no roaming
    charge, no long distance, all digital features and data calls work), on
    the Extended Network (no roaming charge, no long distance, some digital
    features will work, data calls generally don't work) or on a non-preferred
    network (you're charged for roaming and long distance, digital features and
    data don't work except maybe caller ID).

    With Nokias, you look at the roaming indicator, which is a triangle. As I
    pointed out, the roam indicator does not flash on the Extended Network like
    it does on phones from most other manufacturers. However, Michael N. pointed
    out that the text banner should change. If it doesn't, take your phone and
    get the firmware upgraded at a local VZW store. Which model do you have?
    The 3589 is brand-new and should be running the latest firmware available -
    I doubt a firmware upgrade has been released yet. The 3285 and 5185i have
    been out for a while.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  16. In alt.cellular Scott Stephenson <scott.stephensonson@adelphia.net> wrote:

    >> Different brands of phones show it differently. Not everyone has the
    >> model you do.

    >
    > Which Verizon phone do you use?


    He uses the model that runs on Sprint and AT&T's networks. BTW, whose
    bright idea was it to post this crap to the Nextel group? Does anyone
    in the Nextel group really care about roaming issues on Verizon?

    Followups set -- ACV only.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net

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