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Is my Kyocera 2325 making 411 calls?

Discussion in 'alt.cellular.verizon' started by Brian, Oct 13, 2003.

  1. Brian

    Brian Guest

    Hello Everyone,

    Verizon is indicating that I made "411" calls from my cellular phone.
    I'm being billed for these calls. I've had the phone since July. It is a
    Kyocera 2325.

    Verizon claims that the "411" calls that I am being billed for are calls
    made by my phone. And that they can NOT come from anyone but my phone.
    But, I haven't called "411" in about ten years. Not on my land line.
    Definitely not on this cell phone. No one but me has had possession of
    this phone. Therefore it wasn't another person "borrowing" my phone for
    "411" calls. I also use "KeyGuard" so if I put it in my pocket no input
    is accepted.

    Verizon wants me to deal with it. They want me to take the phone in for
    service so that the technician can determine whether or not "I" made the
    phone calls.

    Does anyone have any advice? Something I can use in my defense besides
    my
    word. Because, my word isn't good enough for Verizon Wireless.

    Thank you.

    Brian Z.



    › See More: Is my Kyocera 2325 making 411 calls?

  2. Rod

    Rod Guest

    Are you calling 1-800-tell-me?
    If you are they try to bill for this.

    Brian wrote:
    :: Hello Everyone,
    ::
    :: Verizon is indicating that I made "411" calls from my cellular phone.
    :: I'm being billed for these calls. I've had the phone since July. It
    :: is a Kyocera 2325.
    ::
    :: Verizon claims that the "411" calls that I am being billed for are
    :: calls made by my phone. And that they can NOT come from anyone but
    :: my phone. But, I haven't called "411" in about ten years. Not on my
    :: land line. Definitely not on this cell phone. No one but me has had
    :: possession of this phone. Therefore it wasn't another person
    :: "borrowing" my phone for "411" calls. I also use "KeyGuard" so if I
    :: put it in my pocket no input is accepted.
    ::
    :: Verizon wants me to deal with it. They want me to take the phone in
    :: for service so that the technician can determine whether or not "I"
    :: made the phone calls.
    ::
    :: Does anyone have any advice? Something I can use in my defense
    :: besides my
    :: word. Because, my word isn't good enough for Verizon Wireless.
    ::
    :: Thank you.
    ::
    :: Brian Z.
  3. Rod

    Rod Guest

    heh, that should have been 1-800-555-TELL.

    Rod wrote:
    :: Are you calling 1-800-tell-me?
    :: If you are they try to bill for this.
    ::
    :: Brian wrote:
    :::: Hello Everyone,
    ::::
    :::: Verizon is indicating that I made "411" calls from my cellular
    :::: phone. I'm being billed for these calls. I've had the phone since
    :::: July. It is a Kyocera 2325.
    ::::
    :::: Verizon claims that the "411" calls that I am being billed for are
    :::: calls made by my phone. And that they can NOT come from anyone but
    :::: my phone. But, I haven't called "411" in about ten years. Not on
    :::: my land line. Definitely not on this cell phone. No one but me
    :::: has had possession of this phone. Therefore it wasn't another
    :::: person "borrowing" my phone for "411" calls. I also use "KeyGuard"
    :::: so if I put it in my pocket no input is accepted.
    ::::
    :::: Verizon wants me to deal with it. They want me to take the phone
    :::: in for service so that the technician can determine whether or not
    :::: "I" made the phone calls.
    ::::
    :::: Does anyone have any advice? Something I can use in my defense
    :::: besides my
    :::: word. Because, my word isn't good enough for Verizon Wireless.
    ::::
    :::: Thank you.
    ::::
    :::: Brian Z.
  4. Rod <cellular-dude@sprintpcs.com> wrote:
    > Are you calling 1-800-tell-me?
    > If you are they try to bill for this.


    I had to fight about this. It's a bullshit charge. I got it reversed in
    the Ohio market with the help of a CSR from the Columbus call center that
    used to post here.

    Which part of the country are you in?

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  5. Brian Z.

    Brian Z. Guest

    Hi,

    I live in New York City.

    ~Brian

    On Mon, 13 Oct 2003 14:42:57 -0500, Steven J Sobol
    <sjsobol@JustThe.net> wrote:

    >Rod <cellular-dude@sprintpcs.com> wrote:
    >> Are you calling 1-800-tell-me?
    >> If you are they try to bill for this.

    >
    >I had to fight about this. It's a bullshit charge. I got it reversed in
    >the Ohio market with the help of a CSR from the Columbus call center that
    >used to post here.
    >
    >Which part of the country are you in?
  6. Brian Z. <pleaseDontUseThisEmail@none.com> wrote:
    > Hi,
    >
    > I live in New York City.


    What does your bill say? (i.e. what number does it show you calling, that
    you're being billed for - 411 or something else?)

    > ~Brian
    >
    > On Mon, 13 Oct 2003 14:42:57 -0500, Steven J Sobol
    > <sjsobol@JustThe.net> wrote:
    >
    >>Rod <cellular-dude@sprintpcs.com> wrote:
    >>> Are you calling 1-800-tell-me?
    >>> If you are they try to bill for this.

    >>
    >>I had to fight about this. It's a bullshit charge. I got it reversed in
    >>the Ohio market with the help of a CSR from the Columbus call center that
    >>used to post here.
    >>
    >>Which part of the country are you in?

    >


    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  7. Brian Z.

    Brian Z. Guest

    Hi

    I have my Verizon bill.

    For "Call Origination+" it indicates "Home Area".
    The "Called Phone Number" is "000-000-0411".
    The "Call Destination" is "411ConnectNY".
    The "Usage Type" is "A".
    The "Home Airtime Charges" is "Included".
    The "Other Call Type" is filled in with "LL" .
    The charges are $1.25 per call and there were ten calls to "411" and
    all lasting 1 minute.

    Thank you for your time.

    ~Brian

    On Mon, 13 Oct 2003 20:29:39 -0500, Steven J Sobol
    <sjsobol@JustThe.net> wrote:

    >Brian Z. <pleaseDontUseThisEmail@none.com> wrote:
    >> Hi,
    >>
    >> I live in New York City.

    >
    >What does your bill say? (i.e. what number does it show you calling, that
    >you're being billed for - 411 or something else?)
    >
    >> ~Brian
    >>
    >> On Mon, 13 Oct 2003 14:42:57 -0500, Steven J Sobol
    >> <sjsobol@JustThe.net> wrote:
    >>
    >>>Rod <cellular-dude@sprintpcs.com> wrote:
    >>>> Are you calling 1-800-tell-me?
    >>>> If you are they try to bill for this.
    >>>
    >>>I had to fight about this. It's a bullshit charge. I got it reversed in
    >>>the Ohio market with the help of a CSR from the Columbus call center that
    >>>used to post here.
    >>>
    >>>Which part of the country are you in?

    >>
  8. Brian Z. <pleaseDontUseThisEmail@none.com> wrote:

    > For "Call Origination+" it indicates "Home Area".
    > The "Called Phone Number" is "000-000-0411".
    > The "Call Destination" is "411ConnectNY".
    > The "Usage Type" is "A".
    > The "Home Airtime Charges" is "Included".
    > The "Other Call Type" is filled in with "LL" .
    > The charges are $1.25 per call and there were ten calls to "411" and
    > all lasting 1 minute.


    Odd. Brian, I'm afraid I don't have an answer for you and I wish you continued
    luck in your effort to get this stuff removed.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  9. Brian Z.

    Brian Z. Guest

    Thank you for your help :)

    On Tue, 14 Oct 2003 20:58:03 -0500, Steven J Sobol
    <sjsobol@JustThe.net> wrote:

    >Brian Z. <pleaseDontUseThisEmail@none.com> wrote:
    >
    >> For "Call Origination+" it indicates "Home Area".
    >> The "Called Phone Number" is "000-000-0411".
    >> The "Call Destination" is "411ConnectNY".
    >> The "Usage Type" is "A".
    >> The "Home Airtime Charges" is "Included".
    >> The "Other Call Type" is filled in with "LL" .
    >> The charges are $1.25 per call and there were ten calls to "411" and
    >> all lasting 1 minute.

    >
    >Odd. Brian, I'm afraid I don't have an answer for you and I wish you continued
    >luck in your effort to get this stuff removed.
    >
  10. GAlan

    GAlan Guest

    Brian Z. <pleaseDontUseThisEmail@none.com> wrote in
    news:6froovkrmhsac67k2jo7eungigto9kflqj@4ax.com:

    > Hi
    >
    > I have my Verizon bill.
    >
    > For "Call Origination+" it indicates "Home Area".
    > The "Called Phone Number" is "000-000-0411".
    > The "Call Destination" is "411ConnectNY".
    > The "Usage Type" is "A".
    > The "Home Airtime Charges" is "Included".
    > The "Other Call Type" is filled in with "LL" .
    > The charges are $1.25 per call and there were ten calls to "411" and
    > all lasting 1 minute.
    >
    > Thank you for your time.



    Standard "boilerplate" text I found several places on the web, like here...
    http://www.mobileline.com/protect/northamericaschoice.pdf

    411 ConnectSM
    Directory assistance with automatic call completion.
    $1.25 per call plus airtime charges. Only available
    for listings in the U.S.


    2 When a call is connected, home airtime, taxes and any applicable
    longdistance charges will apply. Per-call charge for 411 Connect may vary
    on the Extended Network and while roaming.


    411 Connect is $1.25 per call plus airtime. One- or two year agreement per
    line required. $35 activation fee per line on one-year agreements. $175
    early termination fee per
    line applies. To get Home Airtime Rates, calls must be placed within
    designated Home Airtime Rate and Coverage Area and on a preferred carrier
    as defined by the pre-
    ferred roam list. Taxes, tolls & surcharges, such as E911 and gross
    receipts charges (which vary by market), apply in addition to airtime and
    monthly access. Federal
    Universal Service Charge of 1.90%, (varies quarterly based on FCC rate) and
    a 5¢ Regulatory Charge per line/month are our charges, not taxes. Long
    distance and roam-
    ing rates for international calls (where available) will vary. Requires a
    CDMA tri-mode or all-digital phone with specific software and preferred
    roam list as programmed by
    Verizon Wireless. Digital service, features and promotions are not
    available in all areas, may not follow you across the entire North
    America’s Choice Home Airtime Rate
    and Coverage Area and may be limited to the Verizon Wireless digital
    network. Good payment history of 90 days required. New customers or
    customers with less than 90
    days of service are subject to additional credit approval. Calling plans
    are not available in all areas. Night & Weekend Minutes are a promotional
    limited time offer. Plans
    are not eligible for corporate discounts. Night hours are 9:01 PM—5:59 AM,
    Monday--Friday. Weekend hours are 12:00 AM, Saturday—11:59 PM, Sunday.

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