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JD Power Rankings 2003 for Wireless Carriers

Discussion in 'alt.cellular.verizon' started by JT, Oct 3, 2003.

  1. >http://www.jdpa.com/studies_jdpower/pressrelease3.asp?ID=2003113

    You have to wonder about a report that claims:

    The average minutes included in a typical service plan is 1,623.

    I'm sure there are lots of ways of calculating "average minutes
    included," including various ways of accounting for weekend/night/M2M
    minutes and so forth, but I'm also sure that most people feel they
    have significantly less time on their plans.



    › See More: JD Power Rankings 2003 for Wireless Carriers
  2. Phill.

    Phill. Guest

    Amazing the folks that will attack the messenger when they can't handle
    the message.

    JD Power rated Verizon best and Sprint worst for customer service.
  3. Justin Green

    Justin Green Guest

    "Mr T" <mrt@hotmail.com> wrote in message
    news:vo0cn7cba4dkf7@corp.supernews.com...
    > I didn't say anything about a study. It must take some "REAL" research
    > to list all the carriers in Alphabetical order on the left of the page
    > and put a couple of them to the right of the page and say these are the
    > best. That survey is a heap of crap unless they go into DETAILS.
    >
    > samiam@hotmail.com (Sam Iam) wrote in article
    > <vnucj1hvjevkaf@corp.supernews.com>:
    > > Well there is an intelligent and well substantiated opinion. Surely we
    > > should all believe the "Mr T" study.
    > >
    > > LOL
    > >
    > > [posted via phonescoop.com]

    >
    > [posted via phonescoop.com]



    http://www.jdpower.com/news/releases/pressrelease.asp?ID=2003074&search=1

    Sprint was last.
  4. Carl.

    Carl. Guest

    At least you get it.

    "Mr T" <mrt@hotmail.com> wrote in message
    news:vo0cpofu5uvo35@corp.supernews.com...
    > And your 2 cents even less than both!!
    >
    > "Carl." <KronkKronk@hotmail.com> wrote in article
    > <2BHfb.45421$iH6.38587@twister.austin.rr.com>:
    > > Your opinion is worth even less than their studies.
    > >
    > > "Mr T" <mrt@hotmail.com> wrote in message
    > > news:vnskji49gbk21@corp.supernews.com...
    > > > I think the JD Powers surveys always suck and hold no merit

    whatsoever.
    > > >
    > > > thornjbr@yahoo.com (JT) wrote in article
    > > > <7ca2c1b6.0310031511.7e8803f4@posting.google.com>:
    > > > > Hot of the press as of 09/30/2003.
    > > > >
    > > > >
    > > > > http://www.jdpa.com/studies_jdpower/pressrelease3.asp?ID=2003113
    > > >
    > > > [posted via phonescoop.com]

    > >
    > >
    > > ---
    > > Update your PC at http://windowsupdate.microsoft.com
    > > Checked by AVG anti-virus system (http://www.grisoft.com).
    > > Version: 6.0.522 / Virus Database: 320 - Release Date: 9/29/2003
    > >
    > >

    >
    > [posted via phonescoop.com]



    ---
    Update your PC at http://windowsupdate.microsoft.com
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.522 / Virus Database: 320 - Release Date: 9/30/2003
  5. Justin Green

    Justin Green Guest

    "William Bray" <wmbray@hotmail.com> wrote in message
    news:vnsba0cir72icf@corp.supernews.com...
    > I don't put much stock in JD Powers. I notice they tend to pay more
    > attention to people who pamper them. I have been hearing a commercial
    > lately in which JD Powers is mentioned almost twenty times. The actual
    > product advertised sucks.
    >
    > thornjbr@yahoo.com (JT) wrote in article
    > <7ca2c1b6.0310031511.7e8803f4@posting.google.com>:
    > > Hot of the press as of 09/30/2003.
    > >
    > >
    > > http://www.jdpa.com/studies_jdpower/pressrelease3.asp?ID=2003113

    >
    > [posted via phonescoop.com]



    Got a link to something that discredits them? If you do, I'll read it.
    Otherwise, I find JD Powers to be more reputable than you.
  6. Justin Green

    Justin Green Guest

    "Dr. Joel M. Hoffman" <joel@exc.com> wrote in message
    news:2_Wfb.39703$E95.19181938@news4.srv.hcvlny.cv.net...
    > >http://www.jdpa.com/studies_jdpower/pressrelease3.asp?ID=2003113

    >
    > You have to wonder about a report that claims:
    >
    > The average minutes included in a typical service plan is 1,623.
    >
    > I'm sure there are lots of ways of calculating "average minutes
    > included," including various ways of accounting for weekend/night/M2M
    > minutes and so forth, but I'm also sure that most people feel they
    > have significantly less time on their plans.
    >



    Probably includes N&W minutes, phone to phone minutes, etc.
  7. Peter Pan

    Peter Pan Guest

    "Dr. Joel M. Hoffman" <joel@exc.com> wrote in message
    news:2_Wfb.39703$E95.19181938@news4.srv.hcvlny.cv.net...
    > >http://www.jdpa.com/studies_jdpower/pressrelease3.asp?ID=2003113

    >
    > You have to wonder about a report that claims:
    >
    > The average minutes included in a typical service plan is 1,623.
    >
    > I'm sure there are lots of ways of calculating "average minutes
    > included," including various ways of accounting for weekend/night/M2M
    > minutes and so forth, but I'm also sure that most people feel they
    > have significantly less time on their plans.
    >


    That's the one page summary for a press release, for the full details on the
    study, click on
    http://www.jdpower.com/cc/telecom/index.jsp (click on wireless)
  8. "Hopper" <crapfromusenet@meetmyattorney.com> wrote in message
    news:Eapfb.31325$%h1.20919@sccrnsc02...

    > A pity they have absolutely ZERO results other than Who is Best. No
    > methodology, no description of the survey, the questions, anything. God

    damn
    > this shit pisses me off!
    >
    > Maybe the top carrier was only 1 percent better than some other carrier.
    > They're still "ranked highest in customer satisfaction". What if all the
    > carriers were one point apart? It means so little that I have given up

    ever
    > listening to another BS JD Power Says So! Argument like are so common.


    You have to buy the study from them if you want the details.

    With J.D. Power you have to carefully look at exactly what they
    are measuring and be careful not to extrapolate other information
    from the study.

    Being best in customer care has nothing to do with the quality of
    the network or coverage, except to the extent that people are
    less unhappy if their coverage expectations are met. I would say
    that Nextel customers do not expect coverage to be good outside
    their business area so they are not upset with the network quality.

    I used to see misinterpretation of J.D. Power studies all the time
    in one of the automobile newsgroups. There is an auto manufacturer
    who makes very low quality vehicles but that has very high "sales
    satisfaction." The afficienados of this car would always claim "well
    it's gotta be a great car if the customers were so happy with the
    sales process."
  9. N9WOS

    N9WOS Guest

    > That's the one page summary for a press release, for the full details on
    the
    > study, click on
    > http://www.jdpower.com/cc/telecom/index.jsp (click on wireless)


    That shows their rating system to be more questionable than I thought.

    What in the fudge does "brand image" have to do with the quality of the
    company.
    All that shows is who advertises the most in that area.

    They tie a company in the top place just because they have a good "brand
    image"
    even though the company is behind in "cost and service, plan options, and
    billing."

    And what is with everyone getting "better than most" scores.
    If everyone is getting that score, then it isn't "better than most"
    It is more along the line of "doesn't stand out."
  10. Justin Green

    Justin Green Guest

    "N9WOS" <n9wos@nobug.worldnet.att.net> wrote in message
    news:XJZfb.165432$0v4.12495243@bgtnsc04-news.ops.worldnet.att.net...
    > > That's the one page summary for a press release, for the full details on

    > the
    > > study, click on
    > > http://www.jdpower.com/cc/telecom/index.jsp (click on wireless)

    >
    > That shows their rating system to be more questionable than I thought.
    >
    > What in the fudge does "brand image" have to do with the quality of the
    > company.
    > All that shows is who advertises the most in that area.
    >
    > They tie a company in the top place just because they have a good "brand
    > image"
    > even though the company is behind in "cost and service, plan options, and
    > billing."
    >
    > And what is with everyone getting "better than most" scores.
    > If everyone is getting that score, then it isn't "better than most"
    > It is more along the line of "doesn't stand out."
    >




    http://www.jdpower.com/news/releases/pressrelease.asp?ID=2003074&search=1

    This link may help those of you who are confused.
  11. Phill.

    Phill. Guest

    In article <vo0cn7cba4dkf7@corp.supernews.com>, mrt@hotmail.com (Mr T)
    wrote:

    > I didn't say anything about a study. It must take some "REAL" research
    > to list all the carriers in Alphabetical order on the left of the page
    > and put a couple of them to the right of the page and say these are the
    > best. That survey is a heap of crap unless they go into DETAILS.



    They lose their competitive edge if they completely lay out how they do
    their survey. Sorry it ain't gonna happen. The rest of the world (except
    SprintPCS apologists) accept the independent unbiased result that
    Sprint's Customer Service is dead last.

    Except now someone in the Sprint forum will ask "How come they're also
    questioning the study in the Verizon forum", ignoring the fact its the
    same "IN TOTAL DENIAL" SprintPCS apologists. Even SprintPCS' president
    Lauer has said there's a problem with Customer Service.
  12. N9WOS

    N9WOS Guest

  13. Justin Green

    Justin Green Guest

    "Phill." <Pearl@oyster.com> wrote in message
    news:pearl-6902EC.14125205102003@news04.east.earthlink.net...
    > In article <vo0cn7cba4dkf7@corp.supernews.com>, mrt@hotmail.com (Mr T)
    > wrote:
    >
    > > I didn't say anything about a study. It must take some "REAL" research
    > > to list all the carriers in Alphabetical order on the left of the page
    > > and put a couple of them to the right of the page and say these are the
    > > best. That survey is a heap of crap unless they go into DETAILS.

    >
    >
    > They lose their competitive edge if they completely lay out how they do
    > their survey. Sorry it ain't gonna happen. The rest of the world (except
    > SprintPCS apologists) accept the independent unbiased result that
    > Sprint's Customer Service is dead last.
    >
    > Except now someone in the Sprint forum will ask "How come they're also
    > questioning the study in the Verizon forum", ignoring the fact its the
    > same "IN TOTAL DENIAL" SprintPCS apologists. Even SprintPCS' president
    > Lauer has said there's a problem with Customer Service.



    Not too mention Mr. T apparently didn't see the list that had Sprint rates
    as LAST.
  14. Justin Green

    Justin Green Guest

    "N9WOS" <n9wos@nobug.worldnet.att.net> wrote in message
    news:F6_fb.165478$0v4.12497328@bgtnsc04-news.ops.worldnet.att.net...
    > >
    > >

    http://www.jdpower.com/news/releases/pressrelease.asp?ID=2003074&search=1
    > >
    > > This link may help those of you who are confused.
    > >

    >
    > I am not confused.
    > All that shows is that sprint and Alltel better worry about WNP.
    >
    > All the others will notice very little from it besides a lot more
    > churn.



    In some areas, Alltel is all there is. It's smaller and could be a good
    target for acquisition.
  15. About Dakota

    About Dakota Guest

    > Even SprintPCS' president
    > Lauer has said there's a problem with Customer Service.


    If they include "Cellular One" (there are 47 companies doing business as
    Cellular One) as a carrier, it will make Sprint PCS look like the
    knight in shining armour.

    AD
  16. Justin Green

    Justin Green Guest

    "About Dakota" <aboutdakota@REMOVEMEhotmail.com> wrote in message
    news:3F8070FA.3090409@REMOVEMEhotmail.com...
    > > Even SprintPCS' president
    > > Lauer has said there's a problem with Customer Service.

    >
    > If they include "Cellular One" (there are 47 companies doing business as
    > Cellular One) as a carrier, it will make Sprint PCS look like the
    > knight in shining armour.
    >
    > AD
    >



    And that's the whole point. There were probably lots of providers in the
    survey that didn't make the list.
  17. About Dakota

    About Dakota Guest

    > That shows their rating system to be more questionable than I thought.
    >
    > What in the fudge does "brand image" have to do with the quality of the
    > company.
    > All that shows is who advertises the most in that area.


    Not true. Let's take a look at Toyota and Ford, for example. One
    foreign (Japanese) and one domestic. Ford advertises much more than
    Toyota does in the United States, but Toyota has a better brand image.
    Toyota has higher standards than does Ford, thus conrtributing to the
    brand image.

    AD
  18. Justin Green

    Justin Green Guest

    "About Dakota" <aboutdakota@REMOVEMEhotmail.com> wrote in message
    news:3F8071D5.7030108@REMOVEMEhotmail.com...
    > > That shows their rating system to be more questionable than I thought.
    > >
    > > What in the fudge does "brand image" have to do with the quality of the
    > > company.
    > > All that shows is who advertises the most in that area.

    >
    > Not true. Let's take a look at Toyota and Ford, for example. One
    > foreign (Japanese) and one domestic. Ford advertises much more than
    > Toyota does in the United States, but Toyota has a better brand image.
    > Toyota has higher standards than does Ford, thus conrtributing to the
    > brand image.
    >
    > AD
    >


    Most of the Toyota trucks are made in the US.

    Also, Toyota advertises quite a bit, especially in magezines.
  19. N9WOS

    N9WOS Guest

    > Not true. Let's take a look at Toyota and Ford, for example. One
    > foreign (Japanese) and one domestic. Ford advertises much more than
    > Toyota does in the United States, but Toyota has a better brand image.
    > Toyota has higher standards than does Ford, thus conrtributing to the
    > brand image.


    I'll have to disagree with that reference.
    I have been perfectly satisfied with ford cars and trucks.
    I have put them through things that most vehicles would
    collapse in the road from.
    Like loading a half ton van with over 2 tons of weight and
    then going up and down 40 degree+ hill while hitting
    every large hole I seem to find in my road.
    They are easy to maintain, and repair.
    The design is very clean and thought out.
    Which means that you don't have to take off the
    alternator to get to the distributor, or take out
    half the stuff under the hood to get to the battery
    And they usually require maintenance very rarely.

    And old gray 1/2 van I have around here(the one listed above)
    I can't kill it.
    300K miles on the engine and it hasn't been rebuilt.
    And it doesn't use any oil.

    They are designed to run for years without problem.

    Suzuki is one I have found to be quite the little car.
    The engine is easy to work on, and very clean in
    construction and design.
    The car bodies they make isn't the best in the world,
    but the engines they make are hard to beat.
    Transmissions they make leave a bit to be desired.
    They are real picky about fluid level, but that is
    something you get use to.

    The Toyotas I have seen will run great for a while, but
    they are throw away cars.
    they are targeted to people that drive them a few years
    then turn them in for a new one.
    Working on one of them is a pain in the A$$.

    Another vehicle that is a throw away van is the dodge minivan.
    That has to be the most junkyest piece of crap their is.

    After about a 150K to 200K miles, the car just falls apart.
    Everything needs worked on all the time.
    The engine needs new valve stem seals ever 90Kmile or so.
    You see dodge minivans running around smoking, and I
    know exactly what is wrong with them, the valve stem seals..
    The transmission should be replace when you overall
    the engine at 200K miles.
    The breaks on the dodge minivan is horrible to keep running.
    The back break cylinders are picky.
    They always build up rust in them no matter how good
    you put the seals on.

    I had good experience with dodge trucks(1 ton vans and pickups)
    but the new dodges they are putting out suck.

    GMC (general mobilized crap) is something you don't even
    want to ask me about.
  20. Justin Green

    Justin Green Guest

    "N9WOS" <n9wos@nobug.worldnet.att.net> wrote in message
    news:OJ_fb.165501$0v4.12500335@bgtnsc04-news.ops.worldnet.att.net...
    > > Not true. Let's take a look at Toyota and Ford, for example. One
    > > foreign (Japanese) and one domestic. Ford advertises much more than
    > > Toyota does in the United States, but Toyota has a better brand image.
    > > Toyota has higher standards than does Ford, thus conrtributing to the
    > > brand image.

    >
    > I'll have to disagree with that reference.
    > I have been perfectly satisfied with ford cars and trucks.
    > I have put them through things that most vehicles would
    > collapse in the road from.
    > Like loading a half ton van with over 2 tons of weight and
    > then going up and down 40 degree+ hill while hitting
    > every large hole I seem to find in my road.
    > They are easy to maintain, and repair.
    > The design is very clean and thought out.
    > Which means that you don't have to take off the
    > alternator to get to the distributor, or take out
    > half the stuff under the hood to get to the battery
    > And they usually require maintenance very rarely.
    >
    > And old gray 1/2 van I have around here(the one listed above)
    > I can't kill it.
    > 300K miles on the engine and it hasn't been rebuilt.
    > And it doesn't use any oil.
    >
    > They are designed to run for years without problem.
    >
    > Suzuki is one I have found to be quite the little car.
    > The engine is easy to work on, and very clean in
    > construction and design.
    > The car bodies they make isn't the best in the world,
    > but the engines they make are hard to beat.
    > Transmissions they make leave a bit to be desired.
    > They are real picky about fluid level, but that is
    > something you get use to.
    >
    > The Toyotas I have seen will run great for a while, but
    > they are throw away cars.
    > they are targeted to people that drive them a few years
    > then turn them in for a new one.
    > Working on one of them is a pain in the A$$.
    >
    > Another vehicle that is a throw away van is the dodge minivan.
    > That has to be the most junkyest piece of crap their is.
    >
    > After about a 150K to 200K miles, the car just falls apart.
    > Everything needs worked on all the time.
    > The engine needs new valve stem seals ever 90Kmile or so.
    > You see dodge minivans running around smoking, and I
    > know exactly what is wrong with them, the valve stem seals..
    > The transmission should be replace when you overall
    > the engine at 200K miles.
    > The breaks on the dodge minivan is horrible to keep running.
    > The back break cylinders are picky.
    > They always build up rust in them no matter how good
    > you put the seals on.
    >
    > I had good experience with dodge trucks(1 ton vans and pickups)
    > but the new dodges they are putting out suck.
    >
    > GMC (general mobilized crap) is something you don't even
    > want to ask me about.
    >
    >



    Asian cars are generally not designed to go without maintenence (not saying
    you weren't changing your oil). American cars are much better at going past
    the oil change limits, tune-ups, etc. They're built for people who forget
    these things every once in a while. Asian cars aren't built with such
    forgiveness.

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