JD Power Rankings 2003 for Wireless Carriers

Who cares if Sprint's last? Maybe you do, being that you're obsessed
with Sprint. I don't care.

"Justin Green" <justin@cjteam.com> wrote in article
<vo0rktb8m7qbe1@corp.supernews.com>:
>
> "Phill." <Pearl@oyster.com> wrote in message
> newsearl-6902EC.14125205102003@news04.east.earthlink.net...
> > In article <vo0cn7cba4dkf7@corp.supernews.com>, mrt@hotmail.com (Mr T)
> > wrote:
> >
> > > I didn't say anything about a study. It must take some "REAL" research
> > > to list all the carriers in Alphabetical order on the left of the page
> > > and put a couple of them to the right of the page and say these are the
> > > best. That survey is a heap of crap unless they go into DETAILS.
> >
> >
> > They lose their competitive edge if they completely lay out how they do
> > their survey. Sorry it ain't gonna happen. The rest of the world (except
> > SprintPCS apologists) accept the independent unbiased result that
> > Sprint's Customer Service is dead last.
> >
> > Except now someone in the Sprint forum will ask "How come they're also
> > questioning the study in the Verizon forum", ignoring the fact its the
> > same "IN TOTAL DENIAL" SprintPCS apologists. Even SprintPCS' president
> > Lauer has said there's a problem with Customer Service.
>
>
> Not too mention Mr. T apparently didn't see the list that had Sprint rates
> as LAST.
>
>

[posted via phonescoop.com]

 

"Mr T" <mrt@hotmail.com> wrote in message
news:vo5sccavm59r3a@corp.supernews.com...
> Who cares if Sprint's last? Maybe you do, being that you're obsessed
> with Sprint. I don't care.


All I'm pointing out is that you don't know how to do your research. You
made a wiseass comment about all JD Powers survey said was who ranked first.
I corrected you.

 

In article <vo5sccavm59r3a@corp.supernews.com>, mrt@hotmail.com (Mr T)
wrote:

> Who cares if Sprint's last? Maybe you do, being that you're obsessed
> with Sprint. I don't care.

Maybe potential customers do.

 

In article <df2429eafe3e2e743d03bc6c7b640a94@news.teranews.com>,
"Justin" <justinnomorespam@cjteem.com> wrote:

>
> "Mr T" <mrt@hotmail.com> wrote in message
> news:vo5sccavm59r3a@corp.supernews.com...
> > Who cares if Sprint's last? Maybe you do, being that you're obsessed
> > with Sprint. I don't care.
>
>
> All I'm pointing out is that you don't know how to do your research. You
> made a wiseass comment about all JD Powers survey said was who ranked first.
> I corrected you.

Justin - Notice how he cross posts to other cellular Newsgroups. Then
O/Siris wonders why same complaints are coming up on JD Power in other
newsgroups?

Same folks in denial in all groups.

Sprint ranks last. Potential Customers need to know what they're in for.

Upselling
reconditioned goods sold as new
Incorrect coverage maps
Involuntary contracts
Extra fees for extra revenue
Customer Service whose job it is to sell
Billing errors (on purpose it seems sometimes).

 

All you're doing is continuing a dead topic. I did not mention at all
in ANY post the results. Simply b/c I don't care about them. How can
you be correcting something I never said?

"Justin" <justinnomorespam@cjteem.com> wrote in article
<df2429eafe3e2e743d03bc6c7b640a94@news.teranews.com>:
>
> "Mr T" <mrt@hotmail.com> wrote in message
> news:vo5sccavm59r3a@corp.supernews.com...
> > Who cares if Sprint's last? Maybe you do, being that you're obsessed
> > with Sprint. I don't care.
>
>
> All I'm pointing out is that you don't know how to do your research. You
> made a wiseass comment about all JD Powers survey said was who ranked first.
> I corrected you.
>
>

[posted via phonescoop.com]

 

Of course potential customers and current customers do. The point was
his assumption was I didn't like the survey b/c Sprint was last. He is
obsessed with Sprint and I don't care about Sprint. He's a TROLL being
a TROLL.

Camile Cardenas <cccardenas@netscape.com> wrote in article
<cccardenas-7B343B.12342907102003@news04.east.earthlink.net>:
> In article <vo5sccavm59r3a@corp.supernews.com>, mrt@hotmail.com (Mr T)
> wrote:
>
> > Who cares if Sprint's last? Maybe you do, being that you're obsessed
> > with Sprint. I don't care.
>
> Maybe potential customers do.

[posted via phonescoop.com]

 

"Mr T" <mrt@hotmail.com> wrote in message
news:vo5um2ll3c4136@corp.supernews.com...
> All you're doing is continuing a dead topic. I did not mention at all
> in ANY post the results. Simply b/c I don't care about them. How can
> you be correcting something I never said?

Oh, so now that you got schooled, you want to drop it. I see. Here's
EXACTLY what you said:

> > > > I didn't say anything about a study. It must take some "REAL"
research
> > > > to list all the carriers in Alphabetical order on the left of the
page
> > > > and put a couple of them to the right of the page and say these are
the
> > > > best. That survey is a heap of crap unless they go into DETAILS.

Now, don't get all pissy because I proved you to be a fucking moron.

 

"Mr T" <mrt@hotmail.com> wrote in message
news:vo5usimnr6n23@corp.supernews.com...
> Of course potential customers and current customers do. The point was
> his assumption was I didn't like the survey b/c Sprint was last. He is
> obsessed with Sprint and I don't care about Sprint. He's a TROLL being
> a TROLL.
>
> Camile Cardenas <cccardenas@netscape.com> wrote in article
> <cccardenas-7B343B.12342907102003@news04.east.earthlink.net>:
> > In article <vo5sccavm59r3a@corp.supernews.com>, mrt@hotmail.com (Mr T)
> > wrote:
> >
> > > Who cares if Sprint's last? Maybe you do, being that you're obsessed
> > > with Sprint. I don't care.
> >
> > Maybe potential customers do.
>
> [posted via phonescoop.com]


No assumptions made:

> > > > I didn't say anything about a study. It must take some "REAL"
research
> > > > to list all the carriers in Alphabetical order on the left of the
page
> > > > and put a couple of them to the right of the page and say these are
the
> > > > best. That survey is a heap of crap unless they go into DETAILS.

That's what you posted. I was just pointing out that had you actually known
how to search a web site, you would have found the actual standings, not in
alphabetical order. Don't get all pissy now because someone corrected you.

After all, what DO you have against the survey to post something like that
if you "don't care"?

 

"Thomas T. Veldhouse" <veldy71@yahoo.com> wrote in message
news:3f82fd7b$0$34176$a1866201@newsreader.visi.com...
>
> "Mr T" <mrt@hotmail.com> wrote in message
> news:vo5usimnr6n23@corp.supernews.com...
> > Of course potential customers and current customers do. The point was
> > his assumption was I didn't like the survey b/c Sprint was last. He is
> > obsessed with Sprint and I don't care about Sprint. He's a TROLL being
> > a TROLL.
> >
> > Camile Cardenas <cccardenas@netscape.com> wrote in article
> > <cccardenas-7B343B.12342907102003@news04.east.earthlink.net>:
> > > In article <vo5sccavm59r3a@corp.supernews.com>, mrt@hotmail.com (Mr T)
> > > wrote:
> > >
> > > > Who cares if Sprint's last? Maybe you do, being that you're
obsessed
> > > > with Sprint. I don't care.
> > >
>
>
> For all you readers who do not follow alt.cellular.sprintpcs, Camile is
the
> resident morphing troll of the group. He changes names and email address
on
> a regular basis. He has posted elsewhere as Phillipe, P.Reality and many
> others (more than 10 email address changes and even more name changes over
> the last few weeks). Just an FYI so that you know what you are getting
into
> with this guy.
>
> Tom Veldhouse
>
>


Just an FYI - Tom is a nitpicker who likes to plonk people and then continue
to run his mouth after the fact, taking an arguement from one forum to
another.

 

"Mr T" <mrt@hotmail.com> wrote in message
news:vo5usimnr6n23@corp.supernews.com...
> Of course potential customers and current customers do. The point was
> his assumption was I didn't like the survey b/c Sprint was last. He is
> obsessed with Sprint and I don't care about Sprint. He's a TROLL being
> a TROLL.
>
> Camile Cardenas <cccardenas@netscape.com> wrote in article
> <cccardenas-7B343B.12342907102003@news04.east.earthlink.net>:
> > In article <vo5sccavm59r3a@corp.supernews.com>, mrt@hotmail.com (Mr T)
> > wrote:
> >
> > > Who cares if Sprint's last? Maybe you do, being that you're obsessed
> > > with Sprint. I don't care.
> >


For all you readers who do not follow alt.cellular.sprintpcs, Camile is the
resident morphing troll of the group. He changes names and email address on
a regular basis. He has posted elsewhere as Phillipe, P.Reality and many
others (more than 10 email address changes and even more name changes over
the last few weeks). Just an FYI so that you know what you are getting into
with this guy.

Tom Veldhouse

 

You didn't prove anything. I never mentioned not liking the results.
By quoting me correctly you just proved yourself to be the idiot. Read
it again. I said alphabetical listings on the left, "best" companies on
the right..........NO DETAILS. That's what I said. Not once mentioning
caring about the results. Thank You and once again and for good this
time End of Discussion.............TROLL!!!!!

"Justin" <justinnomorespam@cjteem.com> wrote in article
<c4e6bede1fb50e716f4ac207c8b2caac@news.teranews.com>:
>
> "Mr T" <mrt@hotmail.com> wrote in message
> news:vo5um2ll3c4136@corp.supernews.com...
> > All you're doing is continuing a dead topic. I did not mention at all
> > in ANY post the results. Simply b/c I don't care about them. How can
> > you be correcting something I never said?
>
> Oh, so now that you got schooled, you want to drop it. I see. Here's
> EXACTLY what you said:
>
> > > > > I didn't say anything about a study. It must take some "REAL"
> research
> > > > > to list all the carriers in Alphabetical order on the left of the
> page
> > > > > and put a couple of them to the right of the page and say these are
> the
> > > > > best. That survey is a heap of crap unless they go into DETAILS.
>
> Now, don't get all pissy because I proved you to be a fucking moron.
>
>

[posted via phonescoop.com]

 

Simply Stated, a survey with no details is just a list.

"Justin" <justinnomorespam@cjteem.com> wrote in article
<e9ea656a25d18331004643f0628bfc96@news.teranews.com>:
>
> "Mr T" <mrt@hotmail.com> wrote in message
> news:vo5usimnr6n23@corp.supernews.com...
> > Of course potential customers and current customers do. The point was
> > his assumption was I didn't like the survey b/c Sprint was last. He is
> > obsessed with Sprint and I don't care about Sprint. He's a TROLL being
> > a TROLL.
> >
> > Camile Cardenas <cccardenas@netscape.com> wrote in article
> > <cccardenas-7B343B.12342907102003@news04.east.earthlink.net>:
> > > In article <vo5sccavm59r3a@corp.supernews.com>, mrt@hotmail.com (Mr T)
> > > wrote:
> > >
> > > > Who cares if Sprint's last? Maybe you do, being that you're obsessed
> > > > with Sprint. I don't care.
> > >
> > > Maybe potential customers do.
> >
> > [posted via phonescoop.com]
>
>
> No assumptions made:
>
> > > > > I didn't say anything about a study. It must take some "REAL"
> research
> > > > > to list all the carriers in Alphabetical order on the left of the
> page
> > > > > and put a couple of them to the right of the page and say these are
> the
> > > > > best. That survey is a heap of crap unless they go into DETAILS.
>
> That's what you posted. I was just pointing out that had you actually known
> how to search a web site, you would have found the actual standings, not in
> alphabetical order. Don't get all pissy now because someone corrected you.
>
> After all, what DO you have against the survey to post something like that
> if you "don't care"?
>
>
>

[posted via phonescoop.com]

 

"Mr T" <mrt@hotmail.com> wrote in message
news:vo5vvk2psvd593@corp.supernews.com...
> You didn't prove anything. I never mentioned not liking the results.
> By quoting me correctly you just proved yourself to be the idiot. Read
> it again. I said alphabetical listings on the left, "best" companies on
> the right..........NO DETAILS. That's what I said. Not once mentioning
> caring about the results. Thank You and once again and for good this
> time End of Discussion.............TROLL!!!!!


And all I'm saying is that there was another report for the 2003 survey that
listed the companies, along with their total points, in the order in which
they ranked. I fail to see the point of your "alphabetical order" comment
if it wasn't to say that they didn't list the carriers in the order in which
they placed overall.

 

"Mr T" <mrt@hotmail.com> wrote in message
news:vo601lsesg6he8@corp.supernews.com...
> Simply Stated, a survey with no details is just a list.

A survey without details is still a survey. Take it for what it's worth.
If you don't care, why do you try so hard to discredit it?

 

In article <3f82fd7b$0$34176$a1866201@newsreader.visi.com>,
"Thomas T. Veldhouse" <veldy71@yahoo.com> wrote:

> Tom Veldhouse

who doesnt care if catonHat trolls by changing his name, or if
Michael Arends does, or even if Michael Arends used to be Michael L.
Arends; or ven if VWZ guys chagnes his name more frequently than anyone.

If you agree Sprint is perfect, all restrictions are off.

If you agree wioth JD Power that SprintPCS has the worst cusotmer
service than whoever you are you must be Phillipe.

 

"Camile Cardenas" <cccardenas@netscape.com> wrote in message
news:cccardenas-FE4C32.13174107102003@news04.east.earthlink.net...
> In article <3f82fd7b$0$34176$a1866201@newsreader.visi.com>,
> "Thomas T. Veldhouse" <veldy71@yahoo.com> wrote:
>
> > Tom Veldhouse
>
> who doesnt care if catonHat trolls by changing his name, or if
> Michael Arends does, or even if Michael Arends used to be Michael L.
> Arends; or ven if VWZ guys chagnes his name more frequently than anyone.
>
> If you agree Sprint is perfect, all restrictions are off.
>
> If you agree wioth JD Power that SprintPCS has the worst cusotmer
> service than whoever you are you must be Phillipe.

I am Phillipe.

"Trust me, I work for Sprint."
- Rob Viagra

 

"Justin Green" <justin@cjteam.com> wrote in message news:<vo4hmpfj1lrd64@corp.supernews.com>...
> "William Bray" <wmbray@hotmail.com> wrote in message
> news:vo4hf2pmi8me30@corp.supernews.com...
> > This is a simple marketing strategy, not a violation of any law. The
> > best way to get your product sold today is to go to JD Powers. If they
> > smile at you then you better make sure that the rest of the world knows
> > it. Only a fool would ignore making a noise about getting the JD Powers
> > seal of approval. This ranks far higher than getting Consumer Reports
> > on your side.
> > The more folks like and trust the results of JD Powers the more business
> > will be brought to them. It is a simple and straight forward marketing
> > tactic. I know some cell phone users who hang on every word of certain
> > cell phone users. This is not wrong, but it is unrealistic to make your
> > every breath rest solely on one person or on organization's claims.
> > I do not contest this group's decisions, I simply have a different
> > criteria. Are you aware that if we simply went by alt.Sprint we would
> > think Sprint is doomed? There are other resources out there. Do your
> > own research.
> > As for the proof of my claim it is in the pudding itself. Open your
> > eyes and enjoy what you see. It is up to you what spin you want to
> > attach to what is there in plain sight.
> > Someone suggested that I was annoyed that JD Powers did not vote in a
> > way that I liked. Nonsense, the service provider I use still ranks very
> > high up there, just not for the reasons given in this report. JD is a
> > voice for public influence. It is not public influence in and of
> > itself. Do not give them credit they don't deserve. We are the public,
> > they are an agency. May they have a long and successful carrier. Who
> > knows, you may end up working for them.
>
>
> All I'm asking is that you back up your claims. I'm an open minded
> individual and will read what you post, but honestly, between you and JD
> Powers, I'll take JD Powers' word.
>
> If you post a story or two that support your claims, I'll be open to
> changing my mind.

Here is what JD Power's site says:

Why Join the JDPowerPanel?

Become part of an exclusive online community of panelists.
Provide your opinions about a variety of products and services.
Receive incentives for participating in important industry surveys.
Gain access to highlights from select J.D. Power and Associates'
studies.


If they are doing true independant research then why do they have to
incent for participation? And why do ALL carriers use Telephia survey
results instead of JD Powers? because as JD says, they are a
marketing company, not a research company. If you do searches on JD
Powers you will find numerous items where their findings are disputed,
even by the big companies (and I am not just talking wireless here).
Here is the link for JD Powers, if you don't believe the post (just
for you, Justin, and you, Phill)
http://www.jdpowerpanel.com/

 

"Ric" <rander04@ureach.com> wrote in message
news:c3237f1b.0310071155.398705f0@posting.google.com...
> "Justin Green" <justin@cjteam.com> wrote in message
news:<vo4hmpfj1lrd64@corp.supernews.com>...
> > "William Bray" <wmbray@hotmail.com> wrote in message
> > news:vo4hf2pmi8me30@corp.supernews.com...
> > > This is a simple marketing strategy, not a violation of any law. The
> > > best way to get your product sold today is to go to JD Powers. If
they
> > > smile at you then you better make sure that the rest of the world
knows
> > > it. Only a fool would ignore making a noise about getting the JD
Powers
> > > seal of approval. This ranks far higher than getting Consumer Reports
> > > on your side.
> > > The more folks like and trust the results of JD Powers the more
business
> > > will be brought to them. It is a simple and straight forward
marketing
> > > tactic. I know some cell phone users who hang on every word of
certain
> > > cell phone users. This is not wrong, but it is unrealistic to make
your
> > > every breath rest solely on one person or on organization's claims.
> > > I do not contest this group's decisions, I simply have a different
> > > criteria. Are you aware that if we simply went by alt.Sprint we would
> > > think Sprint is doomed? There are other resources out there. Do your
> > > own research.
> > > As for the proof of my claim it is in the pudding itself. Open your
> > > eyes and enjoy what you see. It is up to you what spin you want to
> > > attach to what is there in plain sight.
> > > Someone suggested that I was annoyed that JD Powers did not vote in a
> > > way that I liked. Nonsense, the service provider I use still ranks
very
> > > high up there, just not for the reasons given in this report. JD is a
> > > voice for public influence. It is not public influence in and of
> > > itself. Do not give them credit they don't deserve. We are the
public,
> > > they are an agency. May they have a long and successful carrier. Who
> > > knows, you may end up working for them.
> >
> >
> > All I'm asking is that you back up your claims. I'm an open minded
> > individual and will read what you post, but honestly, between you and JD
> > Powers, I'll take JD Powers' word.
> >
> > If you post a story or two that support your claims, I'll be open to
> > changing my mind.
>
> Here is what JD Power's site says:
>
> Why Join the JDPowerPanel?
>
> Become part of an exclusive online community of panelists.
> Provide your opinions about a variety of products and services.
> Receive incentives for participating in important industry surveys.
> Gain access to highlights from select J.D. Power and Associates'
> studies.
>
>
> If they are doing true independant research then why do they have to
> incent for participation? And why do ALL carriers use Telephia survey
> results instead of JD Powers? because as JD says, they are a
> marketing company, not a research company. If you do searches on JD
> Powers you will find numerous items where their findings are disputed,
> even by the big companies (and I am not just talking wireless here).
> Here is the link for JD Powers, if you don't believe the post (just
> for you, Justin, and you, Phill)
> http://www.jdpowerpanel.com/


Looks like we need to look a little deeper. From the JD Powers site:


****Why haven't I ever received a J.D. Power and Associates survey?


Just the luck of the draw. Although J.D. Power and Associates mails out
millions of surveys each year, not every purchaser of a product or user of a
service gets one. Consumers are randomly selected and your name simply didn'
t get picked.

Can I request a survey from J.D. Power and Associates or provide my comments
for a specific study?


J.D. Power and Associates does not send out surveys upon request. Instead,
surveys are mailed to scientifically selected groups of consumers whose
names are culled randomly from data maintained by independent companies to
avoid any bias in the selection. The goal is to provide industries with
accurate unbiased information that will ultimately increase customer
satisfaction through the "voice of the customer." *****



Sounds like it's not paid participants who seek to be surveyed that get
surveyed. It sounds like if you were unhappy with your carrier, or your
car, or something else, you could sign up to be in a pool of people who
*may* get a survey mailed to them. I don't know. The two seem to be saying
different things. There's also no link from JD Power panel to JD Powers &
Associates web site.

I dunno. If JD Powers only surveys only those who've signed up for the JD
Power panel, it woould seem somewhat less than random. I'm not sure how it
would affect the survey results. Seems like it would effect the carriers
equally.

 

I think it is similar to Neilson TV ratings. They just randomly contact
people either by phone or mail and may pay them for their response as an
incentive to properly and accurately complete the survey. Have you ever
received one of those types of surveys where they pay you a few dollars
to complete it? I have from Neilson and other surveying organizations.

However, I have never received a JD Powers survey that I am aware of. I
have a weird idea. I wonder if they use a privatized name to survey
under so that people are not aware who is doing the survey to prevent
people from possibly trying to makeup results as revenge or something?
Silly, I know, but you know anything is possible.

I don't think they strictly use the J.D. Power Panel as it is online
based. JD Powers has been surveying for many years way before JD Power
Panel was ever introduced, so I think there is more to it than the Power
Panel.

JT

Justin wrote:

> "Ric" <rander04@ureach.com> wrote in message
> news:c3237f1b.0310071155.398705f0@posting.google.com...
>
>>"Justin Green" <justin@cjteam.com> wrote in message
>
> news:<vo4hmpfj1lrd64@corp.supernews.com>...
>
>>>"William Bray" <wmbray@hotmail.com> wrote in message
>>>news:vo4hf2pmi8me30@corp.supernews.com...
>>>
>>>>This is a simple marketing strategy, not a violation of any law. The
>>>>best way to get your product sold today is to go to JD Powers. If
>
> they
>
>>>>smile at you then you better make sure that the rest of the world
>
> knows
>
>>>>it. Only a fool would ignore making a noise about getting the JD
>
> Powers
>
>>>>seal of approval. This ranks far higher than getting Consumer Reports
>>>>on your side.
>>>>The more folks like and trust the results of JD Powers the more
>
> business
>
>>>>will be brought to them. It is a simple and straight forward
>
> marketing
>
>>>>tactic. I know some cell phone users who hang on every word of
>
> certain
>
>>>>cell phone users. This is not wrong, but it is unrealistic to make
>
> your
>
>>>>every breath rest solely on one person or on organization's claims.
>>>>I do not contest this group's decisions, I simply have a different
>>>>criteria. Are you aware that if we simply went by alt.Sprint we would
>>>>think Sprint is doomed? There are other resources out there. Do your
>>>>own research.
>>>>As for the proof of my claim it is in the pudding itself. Open your
>>>>eyes and enjoy what you see. It is up to you what spin you want to
>>>>attach to what is there in plain sight.
>>>>Someone suggested that I was annoyed that JD Powers did not vote in a
>>>>way that I liked. Nonsense, the service provider I use still ranks
>
> very
>
>>>>high up there, just not for the reasons given in this report. JD is a
>>>>voice for public influence. It is not public influence in and of
>>>>itself. Do not give them credit they don't deserve. We are the
>
> public,
>
>>>>they are an agency. May they have a long and successful carrier. Who
>>>>knows, you may end up working for them.
>>>
>>>
>>>All I'm asking is that you back up your claims. I'm an open minded
>>>individual and will read what you post, but honestly, between you and JD
>>>Powers, I'll take JD Powers' word.
>>>
>>>If you post a story or two that support your claims, I'll be open to
>>>changing my mind.
>>
>>Here is what JD Power's site says:
>>
>>Why Join the JDPowerPanel?
>>
>> Become part of an exclusive online community of panelists.
>> Provide your opinions about a variety of products and services.
>> Receive incentives for participating in important industry surveys.
>> Gain access to highlights from select J.D. Power and Associates'
>>studies.
>>
>>
>>If they are doing true independant research then why do they have to
>>incent for participation? And why do ALL carriers use Telephia survey
>>results instead of JD Powers? because as JD says, they are a
>>marketing company, not a research company. If you do searches on JD
>>Powers you will find numerous items where their findings are disputed,
>>even by the big companies (and I am not just talking wireless here).
>>Here is the link for JD Powers, if you don't believe the post (just
>>for you, Justin, and you, Phill)
>>http://www.jdpowerpanel.com/
>
>
>
> Looks like we need to look a little deeper. From the JD Powers site:
>
>
> ****Why haven't I ever received a J.D. Power and Associates survey?
>
>
> Just the luck of the draw. Although J.D. Power and Associates mails out
> millions of surveys each year, not every purchaser of a product or user of a
> service gets one. Consumers are randomly selected and your name simply didn'
> t get picked.
>
> Can I request a survey from J.D. Power and Associates or provide my comments
> for a specific study?
>
>
> J.D. Power and Associates does not send out surveys upon request. Instead,
> surveys are mailed to scientifically selected groups of consumers whose
> names are culled randomly from data maintained by independent companies to
> avoid any bias in the selection. The goal is to provide industries with
> accurate unbiased information that will ultimately increase customer
> satisfaction through the "voice of the customer." *****
>
>
>
> Sounds like it's not paid participants who seek to be surveyed that get
> surveyed. It sounds like if you were unhappy with your carrier, or your
> car, or something else, you could sign up to be in a pool of people who
> *may* get a survey mailed to them. I don't know. The two seem to be saying
> different things. There's also no link from JD Power panel to JD Powers &
> Associates web site.
>
> I dunno. If JD Powers only surveys only those who've signed up for the JD
> Power panel, it woould seem somewhat less than random. I'm not sure how it
> would affect the survey results. Seems like it would effect the carriers
> equally.
>
>
>

 

Nope, not just randomized either. I've lived in this country for almost
50 years, never got randomly selected by either JD Powers or Neilson.
The so called random selections are a little more controlled than you
may want to think.
Specific target groups in specific areas are poled. It's kind of like
lot of random medical poles you read about but never have happen to you.
It would cost too much money to do an actual random pole.
I'll spin this into another post.

JT <jbrthornnospam@nospam.xler936565.com> wrote in article
<uKFgb.26039$9a7.21984@bignews6.bellsouth.net>:
> I think it is similar to Neilson TV ratings. They just randomly contact
> people either by phone or mail and may pay them for their response as an
> incentive to properly and accurately complete the survey. Have you ever
> received one of those types of surveys where they pay you a few dollars
> to complete it? I have from Neilson and other surveying organizations.
>
> However, I have never received a JD Powers survey that I am aware of. I
> have a weird idea. I wonder if they use a privatized name to survey
> under so that people are not aware who is doing the survey to prevent
> people from possibly trying to makeup results as revenge or something?
> Silly, I know, but you know anything is possible.
>
> I don't think they strictly use the J.D. Power Panel as it is online
> based. JD Powers has been surveying for many years way before JD Power
> Panel was ever introduced, so I think there is more to it than the Power
> Panel.
>
> JT
>
> Justin wrote:
>
> > "Ric" <rander04@ureach.com> wrote in message
> > news:c3237f1b.0310071155.398705f0@posting.google.com...
> >
> >>"Justin Green" <justin@cjteam.com> wrote in message
> >
> > news:<vo4hmpfj1lrd64@corp.supernews.com>...
> >
> >>>"William Bray" <wmbray@hotmail.com> wrote in message
> >>>news:vo4hf2pmi8me30@corp.supernews.com...
> >>>
> >>>>This is a simple marketing strategy, not a violation of any law. The
> >>>>best way to get your product sold today is to go to JD Powers. If
> >
> > they
> >
> >>>>smile at you then you better make sure that the rest of the world
> >
> > knows
> >
> >>>>it. Only a fool would ignore making a noise about getting the JD
> >
> > Powers
> >
> >>>>seal of approval. This ranks far higher than getting Consumer Reports
> >>>>on your side.
> >>>>The more folks like and trust the results of JD Powers the more
> >
> > business
> >
> >>>>will be brought to them. It is a simple and straight forward
> >
> > marketing
> >
> >>>>tactic. I know some cell phone users who hang on every word of
> >
> > certain
> >
> >>>>cell phone users. This is not wrong, but it is unrealistic to make
> >
> > your
> >
> >>>>every breath rest solely on one person or on organization's claims.
> >>>>I do not contest this group's decisions, I simply have a different
> >>>>criteria. Are you aware that if we simply went by alt.Sprint we would
> >>>>think Sprint is doomed? There are other resources out there. Do your
> >>>>own research.
> >>>>As for the proof of my claim it is in the pudding itself. Open your
> >>>>eyes and enjoy what you see. It is up to you what spin you want to
> >>>>attach to what is there in plain sight.
> >>>>Someone suggested that I was annoyed that JD Powers did not vote in a
> >>>>way that I liked. Nonsense, the service provider I use still ranks
> >
> > very
> >
> >>>>high up there, just not for the reasons given in this report. JD is a
> >>>>voice for public influence. It is not public influence in and of
> >>>>itself. Do not give them credit they don't deserve. We are the
> >
> > public,
> >
> >>>>they are an agency. May they have a long and successful carrier. Who
> >>>>knows, you may end up working for them.
> >>>
> >>>
> >>>All I'm asking is that you back up your claims. I'm an open minded
> >>>individual and will read what you post, but honestly, between you and JD
> >>>Powers, I'll take JD Powers' word.
> >>>
> >>>If you post a story or two that support your claims, I'll be open to
> >>>changing my mind.
> >>
> >>Here is what JD Power's site says:
> >>
> >>Why Join the JDPowerPanel?
> >>
> >> Become part of an exclusive online community of panelists.
> >> Provide your opinions about a variety of products and services.
> >> Receive incentives for participating in important industry surveys.
> >> Gain access to highlights from select J.D. Power and Associates'
> >>studies.
> >>
> >>
> >>If they are doing true independant research then why do they have to
> >>incent for participation? And why do ALL carriers use Telephia survey
> >>results instead of JD Powers? because as JD says, they are a
> >>marketing company, not a research company. If you do searches on JD
> >>Powers you will find numerous items where their findings are disputed,
> >>even by the big companies (and I am not just talking wireless here).
> >>Here is the link for JD Powers, if you don't believe the post (just
> >>for you, Justin, and you, Phill)
> >>http://www.jdpowerpanel.com/
> >
> >
> >
> > Looks like we need to look a little deeper. From the JD Powers site:
> >
> >
> > ****Why haven't I ever received a J.D. Power and Associates survey?
> >
> >
> > Just the luck of the draw. Although J.D. Power and Associates mails out
> > millions of surveys each year, not every purchaser of a product or user of a
> > service gets one. Consumers are randomly selected and your name simply didn'
> > t get picked.
> >
> > Can I request a survey from J.D. Power and Associates or provide my comments
> > for a specific study?
> >
> >
> > J.D. Power and Associates does not send out surveys upon request. Instead,
> > surveys are mailed to scientifically selected groups of consumers whose
> > names are culled randomly from data maintained by independent companies to
> > avoid any bias in the selection. The goal is to provide industries with
> > accurate unbiased information that will ultimately increase customer
> > satisfaction through the "voice of the customer." *****
> >
> >
> >
> > Sounds like it's not paid participants who seek to be surveyed that get
> > surveyed. It sounds like if you were unhappy with your carrier, or your
> > car, or something else, you could sign up to be in a pool of people who
> > *may* get a survey mailed to them. I don't know. The two seem to be saying
> > different things. There's also no link from JD Power panel to JD Powers &
> > Associates web site.
> >
> > I dunno. If JD Powers only surveys only those who've signed up for the JD
> > Power panel, it woould seem somewhat less than random. I'm not sure how it
> > would affect the survey results. Seems like it would effect the carriers
> > equally.
> >
> >
> >
>

[posted via phonescoop.com]