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#MIN Discrepancies.. anyone else? PLEASE HELP

Discussion in 'alt.cellular.verizon' started by Enigami, Oct 2, 2003.

  1. Garcia Steev

    Garcia Steev Guest

    "CharlesH" <hoch@exemplary.invalid> wrote in message
    > I have recently experienced this scenario of absurd number of minutes.
    > Specifically, my last bill showed three data calls, with 379, 421, and
    > 435 minutes respectively. Anyone who has used VZW data services knows
    > that the system is overly eager to time you out, often resulting in two
    > billable one-minute calls in the same minute; there is no way you could
    > stay connected for 7 hours in one data call if you wanted to. And I
    > knew I was not on for anything like that amount of time (like, I was
    > asleep with the phone idle and not connected to anything during the
    > alleged usage).
    > I called VZW data support at 800-308-DATA, and got ahold of a
    > second-tier tech (after convincing the first-level person that, for me,
    > this WAS a tech support question, NOT a billing/customer service issue),
    > who told me that they had gotten e-mail about a systematic problem with
    > people being charged for absurdly long data calls, and an investigation
    > group had been formed to figure out what is going on. They gave me a
    > trouble ticket and attached it to my account, so if I call about billing
    > problems, the CSR will know what is going on. What was funny was that
    > the tech had to call CS to open the trouble ticket, and after 20 minutes
    > or so the tech said he was having trouble explaining to the CSR what
    > needed to be done to add my experience to their problem tracking system.
    > He finally asked if he could call me back after he got it sorted out,
    > and indeed I did get a callback about an hour later.
    > My experience with CS was very positive with regards to attitude, but I
    > didn't get any real action until I called data support directly.
    > Mine is a specifically a data-related (GetItNow, MobileWeb,
    > MobileOffice) thing; don't know about the OP. Since it involves digital
    > CDMA services, and the usage pattern (LONG data calls) is wierd, I would
    > be REAL suprised if it was a cloning problem.

    I'd just had the same problem, almost 8 houres charged to Data, I calle CSR
    and explain to them that their system is screwed up, there in no way that my
    phone stays connected that long even if I wanted to, she was able to credit
    my account completely.

    › See More: #MIN Discrepancies.. anyone else? PLEASE HELP
  2. David S

    David S Guest

    On Fri, 03 Oct 2003 09:43:29 -0500, Steven J Sobol <sjsobol@JustThe.net>
    chose to add this to the great equation of life, the universe, and

    >About Dakota <aboutdakota@removemehotmail.com> wrote:
    >>> Are you sure you're a Verizon customer? I have never had my minutes
    >>> updated as frequently as you mention. Maybe once a day and several
    >>> days if my phone is out of its home area.

    >> In North Dakota, Verizon minutes seem to be updated several times a day.

    >Ohio too. I haven't checked my minutes often enough in SoCal to tell.

    In Chicago, they usually seem to be somewhere around 5:00 pm yesterday,
    occasionally the day before, Monday-Friday. However, I just tried now, at
    2:00 am Sunday, and both #646 and #225 asked for my 5-digit billing zip
    code (which doesn't usually happen), then said my request could not be
    processed and I could either call back later or press 0 to speak to a csr.

    David Streeter, "an internet god" -- Dave Barry
    email address adjusted due to the rash of viruses; use the Reply-To
    Expect a train on ANY track at ANY time.
    "Winfield goes back to the wall. He hits his head on the wall and it rolls
    off! It's rolling all the way back to second base! This is a terrible thing
    for the Padres!" - Padres radio announcer Jerry Coleman
  3. Rebecca

    Rebecca Guest

    "Mike" <inundated9@yahoo.com> wrote in message
    > On Thu, 2 Oct 2003 23:41:54 -0400, "Rebecca" <rwagaman@NOSPAMrcn.com>
    > wrote:
    > >I'm glad it got resolved, one way or another. If it hadn't, I would have
    > >told you what Douglas Adams might've, may he rest in peace: "Don't

    > I KNEW there was a reason I liked you when you first posted here! ;)
    > Mike

    Heh! You probably won't see my post...I almost didn't see this one since I
    wasn't following the thread anymore. Thanks for the compliment, Mike :)

  4. p lane

    p lane Guest

    one thing about billed calls, is if they were made, they will have to be
    in the detailed billing, and although stuff can happen, this type of
    thing is easier to handle than other problems, with nothing in
    writing--but the others are right, there is variation in posting times
    of minutes, especially if there is roaming of any type involved. I will
    billed for a c/s call last year, but again it was while roaming, and
    of course was credited.

    In my home area, East Tn, most of the company owned verizon stores free
    calls to these stores. Is this fairly common --originally this fact was
    listed among the free calls on either the brochure or the "how to run
    your cell phone phamplet"

    "SlobbyDon" <reply@thru.ng> wrote in article
    > Enigami wrote:
    > > Bottom line. Has anyone else been noticing "alot" of minutes racking
    > > up on their account. Is this some type of glitch, or am I waking up
    > > in the middle of the night and making calls and not remembering it (I
    > > know I'm not, but I may as well add some humor)..
    > >=20
    > > Anyhow, I really hope someone can help me out with this.. offer some
    > > advice.. etc.. thanks

    > What I've noticed lately is wide swings in the amount of time elapsed =
    > since the last #MIN update. I just got one that was current to the =
    > latest half hour where earlier in the week the info was 48 hours old! =
    > If #MIN is only updated on peak activity it would make more sense, but I =
    > have seen cases where that isn't true.

    [posted via phonescoop.com]

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