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moto V60s -- some problems with reliability-- seeking advice

Discussion in 'alt.cellular.verizon' started by albert, Dec 21, 2004.

  1. albert

    albert Guest

    I have a Moto V60s -- Verizon supplied, now 8 months old. The phone is
    adult cared for and has not been abused in any way.

    I am concerned that the phone is dying -- and I am seeking advice as to
    whether or not anyone here has had similar problems, and what suggestions
    people might have for dealing with this. I will be on the road in a couple
    of weeks, and the Vz phone will be quite necessary for me. Unreliability
    will be a significant problem.

    Here's what has been happening, so you can get a picture of what concerns
    me.

    The charger supplied with the phone died a few months ago -- took it to the
    local Verizon store, after checking it out, they gave me a brand new
    charger. (At that time, some people here at this newsgroup suggested that
    the original charger's problems might have been a weakness in its two prong
    plug design -- and so, with the brand new replacement, I have been
    especially careful to make sure the two prongs are not stressed in any way.)

    I purchased a Moto brand high capacity battery a month after getting the
    phone, and use that mostly. I rotate the original battery in for a week to
    ten days every month or so. Whichever battery is not being used is kept in
    the fridge. When I return it to the phone, I take it out of the fridge and
    let it sit for a day at room temp -- I do all this to maximize the life of
    the batteries.

    About ten days ago, while being recharged, the high capacity battery
    suddenly died. It was at about half capacity when it stopped taking the
    charge, and it would not start the phone. I removed it (muttering bad
    words, of course). I replaced it with the slim battery, and that took a
    charge just fine. I tried the high capacity battery a day later, but it was
    still dead, and would not take a charge. I called Moto, they agreed to
    replace it, and I sent it back last week. While I await the arrival of a
    new one (and that may take a while, Moto is out of stock on that), I am
    using the slim battery -- which probably has no more than three months of
    total use on it.

    Yesterday, the slim battery suddenly seemed to die. The battery was a bit
    more than half charged (showing two out of three battery charge bars) when I
    turned the phone off. An hour later, I went to turn the phone on, and it
    was dead -- the phone would not turn on. I remove the battery, checked the
    contacts on phone and battery, replace the battery -- no go. (pause for
    more muttered bad words, actually, more like shouted bad words this time
    around). I plugged in the charger -- nothing happened at first. Then,
    after a much longer than usual pause (there's a time lag between plugging in
    the charger and the phone indicating it is being charged) -- it began to
    charge. But the phone would not turn on immediately --- suggesting to me
    that the battery had virtually no charge. When the phone would turn on (a
    few minutes later), it seemed to indicate that the battery was very
    discharged (no bars appearing in the little flashing battery symbol that
    shows the battery is being charged). The battery has since fully charged,
    and appears to be behaving itself as I write this.

    This sequence of events concerns me -- does this mean the phone itself is on
    its way out?. When the high capacity battery went, I chalked it up to "one
    of those things" (i.e., a lemon). But now, with the slim battery and
    charging process getting goofy, I am wondering if these events are signs
    that the phone itself is beginning to die. It is still warrantied ('til
    March). And I very much like its features -- esp. its analog and digital
    capabilities, quite effective speaker phone component, and, with the high
    capacity battery, decent usage time.

    I called VZ tech support, and the young woman I described the problems to
    indicated it sounded weird to her, too, and suggested I ought to take the
    phone in to visit their techs.

    Since the problem is intermittent, it might not demonstrate itself for the
    techs at the Verizon store. Is the pattern of problems I am describing a
    known V60s problem? If so, is that something I can explain to them so that
    they would be willing to replace my phone? I really rather not find out,
    when I am on the road, that I have to replace the phone (and have to track
    down a Verizon store, and negotiate with them, etc.)

    Any and all advice will be most appreciated.

    TIA

    albert



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  2. "albert" <albert.h@nospam.net> wrote in message
    news:Fm0yd.1137302$Gx4.816974@bgtnsc04-news.ops.worldnet.att.net...

    > I purchased a Moto brand high capacity battery a month after getting the
    > phone, and use that mostly. I rotate the original battery in for a week
    > to ten days every month or so. Whichever battery is not being used is
    > kept in the fridge. When I return it to the phone, I take it out of the
    > fridge and let it sit for a day at room temp -- I do all this to maximize
    > the life of the batteries.


    Why are you keeping the battery that's not in use in the 'fridge' ??? I
    really think that you're doing more harm than good by doing that and that is
    probably why both of your batteries seem to be dying...
  3. Diamond Dave

    Diamond Dave Guest

    On Wed, 22 Dec 2004 00:07:35 -0500, "Bob the Printer"
    <bdolson@comcast.net> wrote:

    >Why are you keeping the battery that's not in use in the 'fridge' ??? I
    >really think that you're doing more harm than good by doing that and that is
    >probably why both of your batteries seem to be dying...


    Its an old wive's tale that if you keep batteries in the fridge that
    they'd keep better. I've heard that it makes no difference either way.

    Dave

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