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How-to Moto Z2 Force Edition: Clear App Cache/Data; Wipe the Cache Partition; Reboot to Safe Mode

Discussion in 'Motorola' started by DustenRust, Aug 23, 2017.

  1. DustenRust

    DustenRust Member

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    Clear App Cache/Data:

    NOTE: In case one of your applications crashes, freezes, takes up too much storage inexplicably or otherwise doesn’t work as intended, you can try fixing these issues by clearing the app’s cache and/or data.

    WARNING! When you clear an application’s data, all your personal data stored within the app will be deleted, including settings, save files, user profiles, login and credit card information etc. To avoid losing personal app data, clear ONLY the app’s cache.

    1. Access “Settings
    2. Go to “Apps” and ensure “All Apps” is selected in the drop-down menu
    3. Select the desired app and access “Storage
    4. Tap “Clear cache
    5. If clearing the app’s cache didn’t solve the problems, tap “Clear data” > “OK” (check WARNING above)

    Clear the Phone’s Cache Partition:

    NOTE: In case your phone crashes, freezes, runs out of storage inexplicably or otherwise doesn’t work as intended and you’re considering factory resetting it, alternatively you can try fixing these issues by clearing the phone’s cache partition. This can lead to results similar to a factory reset without losing any personal data on the phone’s internal memory.

    1. Turn the phone Off
    2. Then press and hold “Power” and “Volume down” at the same time
    3. After you gain access to the “Boot Mode Selection Menu” release the keys
    4. In the menu, press “Volume down” repeatedly to navigate to and highlight “Recovery
    5. Press “Volume Up” to select the highlighted option
    6. At the “No Command” screen, press and release “Power” and “Volume Up” at the same time repeatedly until you gain access to Android Recovery
    7. Press “Volume down” to navigate the Recovery menu and highlight “Wipe cache partition
    8. Press “Power” to confirm
    9. Once the cache is clear, highlight “Reboot system now” and press “Power

    NOTE: If clearing the cache partition didn’t solve the issues, you can check this thread for a guide on how to factory reset the device instead.

    Reboot to Safe Mode and Remove an App:

    NOTE: If you have installed a third party app that causes issues and prevents you from removing it, you should be able to remove the app from within Safe Mode. In this mode, all third party apps are disabled by default.

    1. Press and hold “Power” on the home screen
    2. At the power management pop-up, tap and hold “Power off
    3. When prompted to “Reboot to Safe Mode”, tap “OK”. NOTE: once the phone reboots, it should display a “Safe Mode” label in the lower area of the screen
    4. To remove an app, first launch “Settings
    5. Then go to “Apps” and make sure “All apps” is selected in the drop-down menu at the top
    6. Select the desired app and tap “Uninstall” > “OK” to confirm
    7. Once done, exit Safe Mode by rebooting the device as you would do normally
     



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