My experience with Verizon Wireless (Bad naturally) - detailed contracts would be good

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

> Even features that are in writing go away (free paper bills, as an
example).
> You do have recourse- you can choose to end your contract, according to
the
> terms you signed up for.

--> In some cases the carrier acknowledges a coverage reduction but does not
allow one out of their contract. This happened to me in September 2003
when Verizon removed US Cellular as a preferred roaming partner in Oregon.
Verizon has since added this coverage back, but when it was missing I asked
to cancel without fee and was denied. No phone subsidy was involved.

> This doesn't apply to only cellular- try buying a computer, car, major
> appliance or even cable/satelliteTV service without doing the same amount
of
> legwork. Its simply a part of being a good consumer.\]

--> Sure, but I'd say cellular is one of the worst. Even folks who "do
their homework"
occassionally get caught unaware with issues relating to cellular service.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu

 

"Roger Binns" <rogerb@rogerbinns.com> wrote in message
news:jelpr1-m81.ln1@home.rogerbinns.com...

>
> If I was the carrier, I would respond to the proposed legislation by
offering
> two contracts. One would be the current ones with no guarantees, and the
> the other would be one hundred times the price with the guarantees and
> "let the consumers choose". If that option wasn't available then
> I'd just guarantee coverage in one street in one city.

I was thinking of something along those lines- guaranteed coverage within 75
feet of the cell (direct line-of-sight). No more, no less.


>
> I don't think there is any way legislation could be worded that wouldn't
> provide wiggle room for the carriers to get around it. I think the real
> solution would be to make as much information public as possible such
> as locations of towers & frequencies, complaints etc.

Its all out there, between the BBB, FCC and FTC, and has been for a long
time. And its a lot easier to find than information about my local cable
company.

>
> For example, have a look at this for cars:
>
> http://www.nhtsa.dot.gov/cars/problems/
>
> Public naming and shaming, coupled with statistics about complaint rates
> and locations would do the trick.
>
> Roger
>
>
>