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New Phone - Recommendations - Now Outsourcing Help Desk

Discussion in 'alt.cellular.verizon' started by Larry, Jun 27, 2004.

  1. Larry

    Larry Guest

    I think this situation is unfortunately becoming all too common ... even
    within my own company. Outsourcing help desk operations halfway around
    the world to save money. The execs obviously don't realize how much this
    hurts business.

    Larry

    George wrote:
    > "George" <George@nospam.invalid> wrote in message
    > news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    >
    >>>Or are new phones imminent (Motorola) that I should wait for?
    >>>
    >>>Larry
    >>>

    >
    > I think Motorola has forgotten how to make stuff and are living on their
    > past reputation. I already thought LG had a good product but Motorola made
    > up my mind. I called Motorola to ask about a specific feature of a phone I
    > wanted. I downloaded the manual but it did not clearly describe the feature.
    > I called Motorola and got someone in India who I could barely understand who
    > insisted she was helping me by repeating that the "phone has many powerful
    > features..."
    >
    > I then called LG. The girl who answered the phone was knowledgeable, located
    > in the US and spoke understandable English. She responded that she wasn't
    > exactly sure about the feature but give her a minute and she would fire up
    > that model and tell me what I wanted to know. She did and completely
    > answered my questions.
    >
    >
     



    › See More: New Phone - Recommendations - Now Outsourcing Help Desk
  2. Larry

    Larry Guest

    I think this situation is unfortunately becoming all too common ... even
    within my own company. Outsourcing help desk operations halfway around
    the world to save money. The execs obviously don't realize how much this
    hurts business.

    Larry

    George wrote:
    > "George" <George@nospam.invalid> wrote in message
    > news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    >
    >>>Or are new phones imminent (Motorola) that I should wait for?
    >>>
    >>>Larry
    >>>

    >
    > I think Motorola has forgotten how to make stuff and are living on their
    > past reputation. I already thought LG had a good product but Motorola made
    > up my mind. I called Motorola to ask about a specific feature of a phone I
    > wanted. I downloaded the manual but it did not clearly describe the feature.
    > I called Motorola and got someone in India who I could barely understand who
    > insisted she was helping me by repeating that the "phone has many powerful
    > features..."
    >
    > I then called LG. The girl who answered the phone was knowledgeable, located
    > in the US and spoke understandable English. She responded that she wasn't
    > exactly sure about the feature but give her a minute and she would fire up
    > that model and tell me what I wanted to know. She did and completely
    > answered my questions.
    >
    >
     
  3. Larry

    Larry Guest

    I think this situation is unfortunately becoming all too common ... even
    within my own company. Outsourcing help desk operations halfway around
    the world to save money. The execs obviously don't realize how much this
    hurts business.

    Larry

    George wrote:
    > "George" <George@nospam.invalid> wrote in message
    > news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    >
    >>>Or are new phones imminent (Motorola) that I should wait for?
    >>>
    >>>Larry
    >>>

    >
    > I think Motorola has forgotten how to make stuff and are living on their
    > past reputation. I already thought LG had a good product but Motorola made
    > up my mind. I called Motorola to ask about a specific feature of a phone I
    > wanted. I downloaded the manual but it did not clearly describe the feature.
    > I called Motorola and got someone in India who I could barely understand who
    > insisted she was helping me by repeating that the "phone has many powerful
    > features..."
    >
    > I then called LG. The girl who answered the phone was knowledgeable, located
    > in the US and spoke understandable English. She responded that she wasn't
    > exactly sure about the feature but give her a minute and she would fire up
    > that model and tell me what I wanted to know. She did and completely
    > answered my questions.
    >
    >
     
  4. Larry

    Larry Guest

    I think this situation is unfortunately becoming all too common ... even
    within my own company. Outsourcing help desk operations halfway around
    the world to save money. The execs obviously don't realize how much this
    hurts business.

    Larry

    George wrote:
    > "George" <George@nospam.invalid> wrote in message
    > news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    >
    >>>Or are new phones imminent (Motorola) that I should wait for?
    >>>
    >>>Larry
    >>>

    >
    > I think Motorola has forgotten how to make stuff and are living on their
    > past reputation. I already thought LG had a good product but Motorola made
    > up my mind. I called Motorola to ask about a specific feature of a phone I
    > wanted. I downloaded the manual but it did not clearly describe the feature.
    > I called Motorola and got someone in India who I could barely understand who
    > insisted she was helping me by repeating that the "phone has many powerful
    > features..."
    >
    > I then called LG. The girl who answered the phone was knowledgeable, located
    > in the US and spoke understandable English. She responded that she wasn't
    > exactly sure about the feature but give her a minute and she would fire up
    > that model and tell me what I wanted to know. She did and completely
    > answered my questions.
    >
    >
     
  5. Dave

    Dave Guest

    Dell Computers is one that did and then realized how much it was hurting
    their business and brought the jobs back.

    Larry wrote:
    > I think this situation is unfortunately becoming all too common ... even
    > within my own company. Outsourcing help desk operations halfway around
    > the world to save money. The execs obviously don't realize how much this
    > hurts business.
    >
    > Larry
    >
    > George wrote:
    >
    >> "George" <George@nospam.invalid> wrote in message
    >> news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    >>
    >>>> Or are new phones imminent (Motorola) that I should wait for?
    >>>>
    >>>> Larry
    >>>>

    >>
    >> I think Motorola has forgotten how to make stuff and are living on their
    >> past reputation. I already thought LG had a good product but Motorola
    >> made
    >> up my mind. I called Motorola to ask about a specific feature of a
    >> phone I
    >> wanted. I downloaded the manual but it did not clearly describe the
    >> feature.
    >> I called Motorola and got someone in India who I could barely
    >> understand who
    >> insisted she was helping me by repeating that the "phone has many
    >> powerful
    >> features..."
    >>
    >> I then called LG. The girl who answered the phone was knowledgeable,
    >> located
    >> in the US and spoke understandable English. She responded that she wasn't
    >> exactly sure about the feature but give her a minute and she would
    >> fire up
    >> that model and tell me what I wanted to know. She did and completely
    >> answered my questions.
    >>
    >>

    >
     
  6. Dave

    Dave Guest

    Dell Computers is one that did and then realized how much it was hurting
    their business and brought the jobs back.

    Larry wrote:
    > I think this situation is unfortunately becoming all too common ... even
    > within my own company. Outsourcing help desk operations halfway around
    > the world to save money. The execs obviously don't realize how much this
    > hurts business.
    >
    > Larry
    >
    > George wrote:
    >
    >> "George" <George@nospam.invalid> wrote in message
    >> news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    >>
    >>>> Or are new phones imminent (Motorola) that I should wait for?
    >>>>
    >>>> Larry
    >>>>

    >>
    >> I think Motorola has forgotten how to make stuff and are living on their
    >> past reputation. I already thought LG had a good product but Motorola
    >> made
    >> up my mind. I called Motorola to ask about a specific feature of a
    >> phone I
    >> wanted. I downloaded the manual but it did not clearly describe the
    >> feature.
    >> I called Motorola and got someone in India who I could barely
    >> understand who
    >> insisted she was helping me by repeating that the "phone has many
    >> powerful
    >> features..."
    >>
    >> I then called LG. The girl who answered the phone was knowledgeable,
    >> located
    >> in the US and spoke understandable English. She responded that she wasn't
    >> exactly sure about the feature but give her a minute and she would
    >> fire up
    >> that model and tell me what I wanted to know. She did and completely
    >> answered my questions.
    >>
    >>

    >
     
  7. Dave

    Dave Guest

    Dell Computers is one that did and then realized how much it was hurting
    their business and brought the jobs back.

    Larry wrote:
    > I think this situation is unfortunately becoming all too common ... even
    > within my own company. Outsourcing help desk operations halfway around
    > the world to save money. The execs obviously don't realize how much this
    > hurts business.
    >
    > Larry
    >
    > George wrote:
    >
    >> "George" <George@nospam.invalid> wrote in message
    >> news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    >>
    >>>> Or are new phones imminent (Motorola) that I should wait for?
    >>>>
    >>>> Larry
    >>>>

    >>
    >> I think Motorola has forgotten how to make stuff and are living on their
    >> past reputation. I already thought LG had a good product but Motorola
    >> made
    >> up my mind. I called Motorola to ask about a specific feature of a
    >> phone I
    >> wanted. I downloaded the manual but it did not clearly describe the
    >> feature.
    >> I called Motorola and got someone in India who I could barely
    >> understand who
    >> insisted she was helping me by repeating that the "phone has many
    >> powerful
    >> features..."
    >>
    >> I then called LG. The girl who answered the phone was knowledgeable,
    >> located
    >> in the US and spoke understandable English. She responded that she wasn't
    >> exactly sure about the feature but give her a minute and she would
    >> fire up
    >> that model and tell me what I wanted to know. She did and completely
    >> answered my questions.
    >>
    >>

    >
     
  8. Dave

    Dave Guest

    Dell Computers is one that did and then realized how much it was hurting
    their business and brought the jobs back.

    Larry wrote:
    > I think this situation is unfortunately becoming all too common ... even
    > within my own company. Outsourcing help desk operations halfway around
    > the world to save money. The execs obviously don't realize how much this
    > hurts business.
    >
    > Larry
    >
    > George wrote:
    >
    >> "George" <George@nospam.invalid> wrote in message
    >> news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    >>
    >>>> Or are new phones imminent (Motorola) that I should wait for?
    >>>>
    >>>> Larry
    >>>>

    >>
    >> I think Motorola has forgotten how to make stuff and are living on their
    >> past reputation. I already thought LG had a good product but Motorola
    >> made
    >> up my mind. I called Motorola to ask about a specific feature of a
    >> phone I
    >> wanted. I downloaded the manual but it did not clearly describe the
    >> feature.
    >> I called Motorola and got someone in India who I could barely
    >> understand who
    >> insisted she was helping me by repeating that the "phone has many
    >> powerful
    >> features..."
    >>
    >> I then called LG. The girl who answered the phone was knowledgeable,
    >> located
    >> in the US and spoke understandable English. She responded that she wasn't
    >> exactly sure about the feature but give her a minute and she would
    >> fire up
    >> that model and tell me what I wanted to know. She did and completely
    >> answered my questions.
    >>
    >>

    >
     
  9. Louise

    Louise Guest

    In article <DtCDc.30313$Y3.1030@newsread2.news.atl.earthlink.net>,
    davids1955@earthlink.net says...
    > Dell Computers is one that did and then realized how much it was hurting
    > their business and brought the jobs back.
    >
    > Larry wrote:
    > > I think this situation is unfortunately becoming all too common ... even
    > > within my own company. Outsourcing help desk operations halfway around
    > > the world to save money. The execs obviously don't realize how much this
    > > hurts business.
    > >
    > > Larry
    > >
    > > George wrote:
    > >
    > >> "George" <George@nospam.invalid> wrote in message
    > >> news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    > >>
    > >>>> Or are new phones imminent (Motorola) that I should wait for?
    > >>>>
    > >>>> Larry
    > >>>>
    > >>
    > >> I think Motorola has forgotten how to make stuff and are living on their
    > >> past reputation. I already thought LG had a good product but Motorola
    > >> made
    > >> up my mind. I called Motorola to ask about a specific feature of a
    > >> phone I
    > >> wanted. I downloaded the manual but it did not clearly describe the
    > >> feature.
    > >> I called Motorola and got someone in India who I could barely
    > >> understand who
    > >> insisted she was helping me by repeating that the "phone has many
    > >> powerful
    > >> features..."
    > >>
    > >> I then called LG. The girl who answered the phone was knowledgeable,
    > >> located
    > >> in the US and spoke understandable English. She responded that she wasn't
    > >> exactly sure about the feature but give her a minute and she would
    > >> fire up
    > >> that model and tell me what I wanted to know. She did and completely
    > >> answered my questions.
    > >>
    > >>

    > >

    >
    >

    Not completely. They only brought back US tech support for their
    corporate customers. Individual purchasers are still outsourced.

    I had my most recent computer built for me by a US company because of
    the many many hours I spent on hold and going through scripts when
    trying to get my last Dell repaired.

    BTW, IBM still seems to have reasonably good tech support (I also have a
    Thinkpad).

    Louise
     
  10. Louise

    Louise Guest

    In article <DtCDc.30313$Y3.1030@newsread2.news.atl.earthlink.net>,
    davids1955@earthlink.net says...
    > Dell Computers is one that did and then realized how much it was hurting
    > their business and brought the jobs back.
    >
    > Larry wrote:
    > > I think this situation is unfortunately becoming all too common ... even
    > > within my own company. Outsourcing help desk operations halfway around
    > > the world to save money. The execs obviously don't realize how much this
    > > hurts business.
    > >
    > > Larry
    > >
    > > George wrote:
    > >
    > >> "George" <George@nospam.invalid> wrote in message
    > >> news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    > >>
    > >>>> Or are new phones imminent (Motorola) that I should wait for?
    > >>>>
    > >>>> Larry
    > >>>>
    > >>
    > >> I think Motorola has forgotten how to make stuff and are living on their
    > >> past reputation. I already thought LG had a good product but Motorola
    > >> made
    > >> up my mind. I called Motorola to ask about a specific feature of a
    > >> phone I
    > >> wanted. I downloaded the manual but it did not clearly describe the
    > >> feature.
    > >> I called Motorola and got someone in India who I could barely
    > >> understand who
    > >> insisted she was helping me by repeating that the "phone has many
    > >> powerful
    > >> features..."
    > >>
    > >> I then called LG. The girl who answered the phone was knowledgeable,
    > >> located
    > >> in the US and spoke understandable English. She responded that she wasn't
    > >> exactly sure about the feature but give her a minute and she would
    > >> fire up
    > >> that model and tell me what I wanted to know. She did and completely
    > >> answered my questions.
    > >>
    > >>

    > >

    >
    >

    Not completely. They only brought back US tech support for their
    corporate customers. Individual purchasers are still outsourced.

    I had my most recent computer built for me by a US company because of
    the many many hours I spent on hold and going through scripts when
    trying to get my last Dell repaired.

    BTW, IBM still seems to have reasonably good tech support (I also have a
    Thinkpad).

    Louise
     
  11. Louise

    Louise Guest

    In article <DtCDc.30313$Y3.1030@newsread2.news.atl.earthlink.net>,
    davids1955@earthlink.net says...
    > Dell Computers is one that did and then realized how much it was hurting
    > their business and brought the jobs back.
    >
    > Larry wrote:
    > > I think this situation is unfortunately becoming all too common ... even
    > > within my own company. Outsourcing help desk operations halfway around
    > > the world to save money. The execs obviously don't realize how much this
    > > hurts business.
    > >
    > > Larry
    > >
    > > George wrote:
    > >
    > >> "George" <George@nospam.invalid> wrote in message
    > >> news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    > >>
    > >>>> Or are new phones imminent (Motorola) that I should wait for?
    > >>>>
    > >>>> Larry
    > >>>>
    > >>
    > >> I think Motorola has forgotten how to make stuff and are living on their
    > >> past reputation. I already thought LG had a good product but Motorola
    > >> made
    > >> up my mind. I called Motorola to ask about a specific feature of a
    > >> phone I
    > >> wanted. I downloaded the manual but it did not clearly describe the
    > >> feature.
    > >> I called Motorola and got someone in India who I could barely
    > >> understand who
    > >> insisted she was helping me by repeating that the "phone has many
    > >> powerful
    > >> features..."
    > >>
    > >> I then called LG. The girl who answered the phone was knowledgeable,
    > >> located
    > >> in the US and spoke understandable English. She responded that she wasn't
    > >> exactly sure about the feature but give her a minute and she would
    > >> fire up
    > >> that model and tell me what I wanted to know. She did and completely
    > >> answered my questions.
    > >>
    > >>

    > >

    >
    >

    Not completely. They only brought back US tech support for their
    corporate customers. Individual purchasers are still outsourced.

    I had my most recent computer built for me by a US company because of
    the many many hours I spent on hold and going through scripts when
    trying to get my last Dell repaired.

    BTW, IBM still seems to have reasonably good tech support (I also have a
    Thinkpad).

    Louise
     
  12. Louise

    Louise Guest

    In article <DtCDc.30313$Y3.1030@newsread2.news.atl.earthlink.net>,
    davids1955@earthlink.net says...
    > Dell Computers is one that did and then realized how much it was hurting
    > their business and brought the jobs back.
    >
    > Larry wrote:
    > > I think this situation is unfortunately becoming all too common ... even
    > > within my own company. Outsourcing help desk operations halfway around
    > > the world to save money. The execs obviously don't realize how much this
    > > hurts business.
    > >
    > > Larry
    > >
    > > George wrote:
    > >
    > >> "George" <George@nospam.invalid> wrote in message
    > >> news:OMSdnTxrx7aRSkDdRVn-sw@adelphia.com...
    > >>
    > >>>> Or are new phones imminent (Motorola) that I should wait for?
    > >>>>
    > >>>> Larry
    > >>>>
    > >>
    > >> I think Motorola has forgotten how to make stuff and are living on their
    > >> past reputation. I already thought LG had a good product but Motorola
    > >> made
    > >> up my mind. I called Motorola to ask about a specific feature of a
    > >> phone I
    > >> wanted. I downloaded the manual but it did not clearly describe the
    > >> feature.
    > >> I called Motorola and got someone in India who I could barely
    > >> understand who
    > >> insisted she was helping me by repeating that the "phone has many
    > >> powerful
    > >> features..."
    > >>
    > >> I then called LG. The girl who answered the phone was knowledgeable,
    > >> located
    > >> in the US and spoke understandable English. She responded that she wasn't
    > >> exactly sure about the feature but give her a minute and she would
    > >> fire up
    > >> that model and tell me what I wanted to know. She did and completely
    > >> answered my questions.
    > >>
    > >>

    > >

    >
    >

    Not completely. They only brought back US tech support for their
    corporate customers. Individual purchasers are still outsourced.

    I had my most recent computer built for me by a US company because of
    the many many hours I spent on hold and going through scripts when
    trying to get my last Dell repaired.

    BTW, IBM still seems to have reasonably good tech support (I also have a
    Thinkpad).

    Louise
     
  13. George

    George Guest

    "Dave" <davids1955@earthlink.net> wrote in message
    news:DtCDc.30313$Y3.1030@newsread2.news.atl.earthlink.net...
    > Dell Computers is one that did and then realized how much it was hurting
    > their business and brought the jobs back.
    >

    No, they only brought some jobs back for certain commercial accounts. They
    made a big deal about bringing jobs back to the US when they did it so
    everyone thought they were doing a good thing. I read that no new jobs were
    created and it simply delayed the firing of ~100 people who were put into
    that department.
     
  14. George

    George Guest

    "Dave" <davids1955@earthlink.net> wrote in message
    news:DtCDc.30313$Y3.1030@newsread2.news.atl.earthlink.net...
    > Dell Computers is one that did and then realized how much it was hurting
    > their business and brought the jobs back.
    >

    No, they only brought some jobs back for certain commercial accounts. They
    made a big deal about bringing jobs back to the US when they did it so
    everyone thought they were doing a good thing. I read that no new jobs were
    created and it simply delayed the firing of ~100 people who were put into
    that department.
     
  15. George

    George Guest

    "Dave" <davids1955@earthlink.net> wrote in message
    news:DtCDc.30313$Y3.1030@newsread2.news.atl.earthlink.net...
    > Dell Computers is one that did and then realized how much it was hurting
    > their business and brought the jobs back.
    >

    No, they only brought some jobs back for certain commercial accounts. They
    made a big deal about bringing jobs back to the US when they did it so
    everyone thought they were doing a good thing. I read that no new jobs were
    created and it simply delayed the firing of ~100 people who were put into
    that department.
     
  16. George

    George Guest

    "Dave" <davids1955@earthlink.net> wrote in message
    news:DtCDc.30313$Y3.1030@newsread2.news.atl.earthlink.net...
    > Dell Computers is one that did and then realized how much it was hurting
    > their business and brought the jobs back.
    >

    No, they only brought some jobs back for certain commercial accounts. They
    made a big deal about bringing jobs back to the US when they did it so
    everyone thought they were doing a good thing. I read that no new jobs were
    created and it simply delayed the firing of ~100 people who were put into
    that department.
     

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