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Not Happy with Ampd mobile AT ALL

Discussion in 'amp'd mobile' started by MadMomma, Oct 31, 2006.

  1. MadMomma

    MadMomma New Member

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    I have heard of people having trouble with ampd mobile. I myself have been getting the run around and lies from them for 6 weeks on a refund owed me. They charged me for services that were never rendered. For 6 weeks they have told me, the money will be refunded in 3 to 5 business days. 6 weeks later and nothing. Not to mention the irritating hold music you are subjected to while You are waiting for 30 minutes to get the run around.:flamemad:
     



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  2. miss.queen

    miss.queen New Member

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    i feel u i been with them for 4 weeks and had 5 phones. They have the worst phones ever, i h8 the costumer service, everything!!!!
     
  3. xXAaronXx

    xXAaronXx New Member

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    Whatever, I don't believe this one bit.

    If you really did have problem getting the money back even though though they say they would, then you just have to talk to someone else, ask for a confirmation email and tell them you need proof that it is getting worked on while you are still on the phone.

    I have called ampd customer service 5 or 6 times for various things, mostly because when I signed up I was planning on taking my verizon number and then decided to just get a new number and I needed them to figure that out for me.
     
  4. yarful

    yarful New Member

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    I sell ampd phones.. we've been up for like 2-3 weeks now.. sold 60+ jets/angels only 1 bad phone so far. Every phone you get needs to be upgraded. If you have an issue before you do anything do *22890 then *22891 then cycle power, then ampd live > menu > upgrade. ez fix.
     
  5. cahuntly

    cahuntly New Member

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    I've been told to do the same thing over and over with my phone. I have a razr. I can not download anything from Ampd live, or even upgrade it. One tech told me I may have to turn in my phone. She thinks it may be my memory card..no idea why they would say that. I formatted my husbands card (he has a hollywood) and it still didn't work. I doubt it's the memory card at all. I keep getting the run around and being told it's the weather which in my opinion is a load of crap. I really like the phones and Ampd Live and hopefully they fix it soon.
     
    1 person likes this.
  6. aloysiublue

    aloysiublue New Member

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    ampd mobile is the biggest piece of crap company on the planet. their customer service people are ignorant, and ghetto. the wait times are RIDICULOUS. and after you wait for 40 some minutes listening to the CRAPIEST music ever BLASTING in your ear, you get to finally talk to one of the most ignorant people on the planet! i will NEVER use ampd mobile again, and i will never reccomend them to anyone i know. it is now my life goal to make sure no one i know ever gets ampd mobile.
     
  7. gurarani26

    gurarani26 New Member

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    I have had the exact same experience. I refused delivery back in January on a phone I ordered overnight delivery before Christmas. They never took off the charge and have now disconnected my service because I refuse to pay $200 for a phone I never even put my hands on. I've spent hours on hold listening to thug music always to get the same run around. Call back in 3-5 days! Someone will call YOU back in an hour or an hour in a half ( no one ever calls back!). Why are we trapped into the contract, but the phone company has no responsiblilty to offer quality service?
     
  8. OldSoftware

    OldSoftware New Member

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    I agree, they have the worst customer service there is but if you use pay as you go, it is not bad, $.10/minute. Phone quality hasn't been an issue for us. We have a Razr and after we got it updated it works fine.

    Biggest complaint is they won't tell you when your prepay minutes expire. YOU have to count the days and hope you don't miss up.

    If you ever thing you'll need customer service forget Amp'd. Also they won't answer emails except to say they are behind and call customer service.....
     
  9. marstons

    marstons New Member

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    Another disappointed "almost" customer. I got my RMA tonight and am sending my Hollywood phone back. I think this company grew way too fast and bit off more than they could chew. I spent at least 2 hours a night every night the past week with customer service just trying to get my phone activated (it kept failing the activation process). I think some customer service reps were sympathetic, but clueless. Every excuse in the world was given to me. The trouble may have started when I requested a port of my old number when I purchased the phone online. They attempted a port before a temporary number was assigned which screwed things all up. They must have a very inexperienced tech staff. Tonight I was told that they were moving the office that does number porting to a different state and it would be 5-7 days before they could get the porting process "unstuck" so they could activate my phone. It was the last straw. Goodbye AMP'D Mobile. Too bad, phones were nice, services looked promising, company has hipster cool appearance. If they don't get their growing pains worked out soon, they will be out of business. Verizon Wireless is the contract carrier, they won't want to be associated with them. For now, my recommendation is to stay far far faaaaar away from this company. Use Tracfone, cheap, crummy old phones, but they work.
     
  10. angelakanikki

    angelakanikki New Member

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    My fience and I got amp'd mobile. he got the jet and I got the Angel his does't work half the time the battery keeps going dead customer service is a freakn joke they won't even answer they eat your min up and don't even help you best buy can't help us anymore when our plan is up we will never come back!!!
     
  11. USMCWarrior

    USMCWarrior New Member

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    I have had the WORST service from this company ever!
    I've had Verizon, Sprint, ATT Mobile and by far this company is the absolute worst in customer service, billing, and service.
    http://cellphoneforums.net/images/smilies/frown.gif
    :(
    Their phones dont' work properly, the battery dies within 30 minutes of charging while using the media, their billing procedures suck (they didn't input my email correctly for e-billing so I never got billed for 3 months and then they fixed the problem when I got suspicious and called their customer service after waiting for 30 minutes...and then got a freaking HUGE overage bill for $600 three months service http://cellphoneforums.net/images/smilies/new/icon27.gif
    :ah:+...
    Then got another overage bill for $480 for the next two months after that...
    I've only been with the company for 6 months! Thats over $1100 in overages PLUS the monthly bill...RiPOFFS!!!

    Hello, what happened to unlimited text and 1000 anytime plan with nights and weekends at 7 pm? I don't think they had their system down right...and problem is the statements dont' reflect the time the calls were made...So, they may have overcharged me but I don't even know it!http://cellphoneforums.net/images/smilies/new/icon9.gif
    :confused:

    I paid the bill but I'm done with this company!

    Now, I have no service with my phone for who know what reason?? Is Verizon pulling the plug on their network services? Because I'm getting a 'The Verizon customer you are trying to reach cannot be located. Please try your call again later..."

    Nightmare Cell phone company!!!!

    STAY AWAY FROM AMP'D MOBILE!!!!http://cellphoneforums.net/images/smilies/new/icon11.gif
    :flamemad:

    Do I hear a class action lawsuit coming???!!!

    I hope some lawyers will take it up and teach these assholes a lesson....http://cellphoneforums.net/images/smilies/new/evil.gif
    :evil:
     
  12. pierre15208

    pierre15208 New Member

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    I bought a RAZR and signed up w/ ampd as a prepaid customer just so I could get an idea of how well an ev-do data plan works w/o out having to pay an arm and a leg for verizon or sprint.

    It's not my primary phone, so it's not skin off my nose if the company goes under.
    The activation was a bit of a hassle. I activated over a landline, and after hitting *22890 multiple times, the phone kept failing the activation, but then it succeeded after wating 15 minutes and powercycling the phone.

    Another thing about activating. There's no way to create a profile/account on the website if you activated the phone over a landline. You can do that if you activate on the website, That's not good because I'm guessing that the use of the portal is enhanced by the creation of an account.

    The phone itself works fine and I like the ampd live portal except that any video or song that I download won't play on the phone, it keeps throwing an error message saying either the file is corrupt or the license is invalid and shows a number 7513, if there are any tech types who have experienced this and can help me w/ this, please chime in.

    Streaming seems to work fine and downloading stuff is much quicker than GPRS. and I'm wondering if they are doing like ATT/ Cingular and charging by the amount of data used rather a flat daily access fee, because I always see my balance going down even when I don't buy anything. I'm guessing that the $.10/minute charge applies to data use as well as voice because the phone is essentially making a data call.

    I have heard the horror stories of the customer service, and the one time I tried to call them, they said they were closed even though there were over three hours left until their closing time.

    I really do hope this company can get its act together, because they could potentially change the way prepaid cell phone service is done. They are the only company that offers high speed mobile data service in a prepaid format that I know of.

    From what I've read about the causes of the companies woes, 89% of their customers had either post-paid or hybrid plans and close to half of them didn't pay their bills. And considering that Ampd's target demographics were people between the ages of 18 - 35, skewing mostly towards the 18-24 range, that was a recipe for disaster. No disrespect to those in that age range, but generally they aren't the most fiscally responsible age range and are the least likely to have decent credit. Better off to go entirely prepaid, that way the company has their money up front.

    My amp'd experience isn't quite as bad as those described elsewhere, but I can see why lots of folks want to jump off this ship.

    Pierre
     

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