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Not Receiving Calls

Discussion in 'alt.cellular.verizon' started by The Hackman, Nov 18, 2005.

  1. The Hackman

    The Hackman Guest

    My wife's phone has a problem. It is a LG VX6100 and much of the time it
    won't receive calls. We are in Peoria, IL. When I've tried to call her
    phone, my handset (cell or landline) rings about 2 times and goes straight
    to voice mail. Her phone never rings. Then, if I'm persistent and call
    back, the 3rd or 4th time her phone may finally ring. Sometimes her phone
    won't receive calls after many tries. We've called Tech Support twice
    regarding this problem and thought the problem was solved at that time.
    Then, the phone started exhibiting the same problems. At that time we
    traded for an FRU. It worked well for a while, then exhibited the exact
    same problem. We've even done the *228 to update the PRL. This doesn't
    help. Each time this happens, we are in a strong signal area. Honestly,
    she is getting very frustrated by this problem and wants to start jumping
    ship. I'd hate to see her do this because when I want to call her it would
    cost airtime minutes. I really don't want her to switch, but it's critical
    that she's able to receive her calls because she uses the phone for work.
    Does anybody have any suggestions. Obviously this isn't an easy problem to
    solve because phones should just 'WORK', at least most of the time.

    --
    ===============================
    Remove My Socks To Reply By E-mail
     



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  2. dr news

    dr news Guest

    Peoria, you say: this sounds like a phone problem-maybe. VZW has an
    informal 3 strike rule that if you replace the phone 3 times, you can opt
    for a different phone. But let us not rule out your specific location,
    unless this happens everywhere:
    1) ask verizon to remove the account and re-enable it "provision it." It
    starts the account over fresh in their system, general cure-all
    2) call out from the phone first. Then do your inbound tests. Tell us if
    it is the same as before (tower/phone power relationship)
    3) does it always happen in the same place? Or is it like that everywhere?

    Each time you are in a strong signal area. Ok: but are you in the same
    place each time? Are you confirming that some particular location has a
    strong signal; that one phone works, and the others doesn't. Or does this
    happen frequently no matter where the phone is located

    Thinking outloud: if it happens in only one location; then that is a bad
    location for verizon and that particular phone. Replace the phone again, or
    change your location. Since it used to work in that location: the phone or
    tower may be having problems "again". The phones and service are not
    guaranteed to work everywhere. If it is inside your house, even if one of
    two phones, you could consider an amplifier (Cat uses many of these inside
    their area buildings US wide). dr
    --
    dr.news Better Price? (not better than you deserve, just more than you are
    used to)
    home of the better priced phone and service
    http://free.better-price.biz
    save money, buying on-line, visit the mall
    http://mall.better-price.biz

    "The Hackman" <jkh68SOCKS@yahooSOCKS.com> wrote in message
    news:fMgff.425$rq3.232@newssvr19.news.prodigy.com...
    > My wife's phone has a problem. It is a LG VX6100 and much of the time it
    > won't receive calls. We are in Peoria, IL. When I've tried to call her
    > phone, my handset (cell or landline) rings about 2 times and goes straight
    > to voice mail. Her phone never rings. Then, if I'm persistent and call
    > back, the 3rd or 4th time her phone may finally ring. Sometimes her phone
    > won't receive calls after many tries. We've called Tech Support twice
    > regarding this problem and thought the problem was solved at that time.
    > Then, the phone started exhibiting the same problems. At that time we
    > traded for an FRU. It worked well for a while, then exhibited the exact
    > same problem. We've even done the *228 to update the PRL. This doesn't
    > help. Each time this happens, we are in a strong signal area. Honestly,
     
  3. The Hackman

    The Hackman Guest

    It's funny you mention Cat, because I work at Cat. In our plant we do seem
    to have a repeater because I get a full-strength signal on my V710 inside
    the building. Most of our company phones are either Verizon or Nextel so of
    course we also get the Verizon discount. I'll try your suggestion Dr. News
    and see if I can pinpoint the problem.

    --
    ===============================
    Remove My Socks To Reply By E-mail


    "dr news" <dr.news@better-price.biz.delete-obvious> wrote in message
    news:HUnff.598$Ba6.548@newssvr30.news.prodigy.com...
    > Peoria, you say: this sounds like a phone problem-maybe. VZW has an
    > informal 3 strike rule that if you replace the phone 3 times, you can opt
    > for a different phone. But let us not rule out your specific location,
    > unless this happens everywhere:
    > 1) ask verizon to remove the account and re-enable it "provision it." It
    > starts the account over fresh in their system, general cure-all
    > 2) call out from the phone first. Then do your inbound tests. Tell us if
    > it is the same as before (tower/phone power relationship)
    > 3) does it always happen in the same place? Or is it like that
    > everywhere?
    >
    > Each time you are in a strong signal area. Ok: but are you in the same
    > place each time? Are you confirming that some particular location has a
    > strong signal; that one phone works, and the others doesn't. Or does this
    > happen frequently no matter where the phone is located
    >
    > Thinking outloud: if it happens in only one location; then that is a bad
    > location for verizon and that particular phone. Replace the phone again,
    > or change your location. Since it used to work in that location: the
    > phone or tower may be having problems "again". The phones and service are
    > not guaranteed to work everywhere. If it is inside your house, even if
    > one of two phones, you could consider an amplifier (Cat uses many of these
    > inside their area buildings US wide). dr
    > --
    > dr.news Better Price? (not better than you deserve, just more than you
    > are used to)
    > home of the better priced phone and service
    > http://free.better-price.biz
    > save money, buying on-line, visit the mall
    > http://mall.better-price.biz
    >
    > "The Hackman" <jkh68SOCKS@yahooSOCKS.com> wrote in message
    > news:fMgff.425$rq3.232@newssvr19.news.prodigy.com...
    >> My wife's phone has a problem. It is a LG VX6100 and much of the time it
    >> won't receive calls. We are in Peoria, IL. When I've tried to call her
    >> phone, my handset (cell or landline) rings about 2 times and goes
    >> straight to voice mail. Her phone never rings. Then, if I'm persistent
    >> and call back, the 3rd or 4th time her phone may finally ring. Sometimes
    >> her phone won't receive calls after many tries. We've called Tech Support
    >> twice regarding this problem and thought the problem was solved at that
    >> time. Then, the phone started exhibiting the same problems. At that time
    >> we traded for an FRU. It worked well for a while, then exhibited the
    >> exact same problem. We've even done the *228 to update the PRL. This
    >> doesn't help. Each time this happens, we are in a strong signal area.
    >> Honestly,

    >
    >
     
  4. Isaiah Beard

    Isaiah Beard Guest

    The Hackman wrote:
    > It's funny you mention Cat, because I work at Cat. In our plant we do seem
    > to have a repeater because I get a full-strength signal on my V710 inside
    > the building. Most of our company phones are either Verizon or Nextel so of
    > course we also get the Verizon discount. I'll try your suggestion Dr. News
    > and see if I can pinpoint the problem.



    One other thing: is YOUR phone (the V710) exhibiting the same problems
    in the same places as your wife? If it isn't, then that DEFINITELY
    points to an account-specific or phone-specific problem, and she
    probably should consider switching to a different model, such as a
    Motorola.

    FWIW, I've *never* had good luck with an LG phone. And while people
    complain mightily about the "build quality" of Motorolas, it's almost
    always qualified with "but their reception is great."


    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.
     
  5. The Hackman

    The Hackman Guest

    Okay, I've done some experimentation but haven't pinpointed the problem.
    I've determined the following:

    -The firmware version of the 6100 is v.3. This is the third 6100 we've had.
    The second one was exchanged after one day for reasons. It had nothing to
    do with not receiving calls.
    -My phone (V710) has absolutely no problem receiving calls, even in the same
    location.
    -Calling out from the wife's phone (LG6100) doesn't help register it on the
    network. It still won't receive calls at our home most of the time. There
    are 5 bars of signal strength.
    -The problem happens at her work location also, but that may be because it's
    a thick building which also means low signal. Her work location is about 5
    miles from our home.
    -Voicemail notification is never immediate. It can take anywhere from 2
    minutes to several hours.
    -The number of rings on the caller end varies before receiving voicemail.
    It is either 1-2 rings or 4-5 rings.

    Monday morning I called tech support again. They are empathetic of our
    problem, which is a start in my opinion. I asked to have a different model
    of phone, and the rep went along with that. Thanks to Mr. News for
    mentioning the 3-strike rule. I mentioned I would like the Motorola V276
    instead. As Isaiah mentioned, the LG feels like it's better-built, but the
    reception of them has never impressed me. This problem only bolsters my
    feelings. We previously had two 4400's with intermittent problems, but none
    of this magnitude. We are leaving for vacation soon. Being the curious type
    that I am, I told Verizon to hold off on sending a V276 until I can see if
    we have probs with the 6100 at our vacation spot, or whether it's just with
    our local towers. Plus, I wanted to research the V276 more before I commit
    my wife to it. I also did mention that if we can't get this problem solved,
    we will cancel our service. It's funny that he responded with the famous
    advertising slogan that VZW has the best network. I told him that I won't
    agree with him if we can't receive any calls. He also did state that if we
    allow them time to solve the problem, and they still can't solve it, they
    may allow us to cancel without penalty.

    Is requesting a V276 a good decision? I will read some of the other
    messages and see.

    --
    ===============================
    Remove My Socks To Reply By E-mail

    "Isaiah Beard" <sacredpoet@sacredpoet.com> wrote in message
    news:11o4a3fbq7fkm99@corp.supernews.com...
    > One other thing: is YOUR phone (the V710) exhibiting the same problems in
    > the same places as your wife? If it isn't, then that DEFINITELY points to
    > an account-specific or phone-specific problem, and she probably should
    > consider switching to a different model, such as a Motorola.
    >
    > FWIW, I've *never* had good luck with an LG phone. And while people
    > complain mightily about the "build quality" of Motorolas, it's almost
    > always qualified with "but their reception is great."
    >
    >
    > --
    > E-mail fudged to thwart spammers.
    > Transpose the c's and a's in my e-mail address to reply.


    "dr news" <dr.news@better-price.biz.delete-obvious> wrote in message
    news:HUnff.598$Ba6.548@newssvr30.news.prodigy.com...
    > Peoria, you say: this sounds like a phone problem-maybe. VZW has an
    > informal 3 strike rule that if you replace the phone 3 times, you can opt
    > for a different phone. But let us not rule out your specific location,
    > unless this happens everywhere:
    > 1) ask verizon to remove the account and re-enable it "provision it." It
    > starts the account over fresh in their system, general cure-all
    > 2) call out from the phone first. Then do your inbound tests. Tell us if
    > it is the same as before (tower/phone power relationship)
    > 3) does it always happen in the same place? Or is it like that
    > everywhere?
    >
    > Each time you are in a strong signal area. Ok: but are you in the same
    > place each time? Are you confirming that some particular location has a
    > strong signal; that one phone works, and the others doesn't. Or does this
    > happen frequently no matter where the phone is located
    >
    > Thinking outloud: if it happens in only one location; then that is a bad
    > location for verizon and that particular phone. Replace the phone again,
    > or change your location. Since it used to work in that location: the
    > phone or tower may be having problems "again". The phones and service are
    > not guaranteed to work everywhere. If it is inside your house, even if
    > one of two phones, you could consider an amplifier (Cat uses many of these
    > inside their area buildings US wide). dr
    > --
    > dr.news Better Price? (not better than you deserve, just more than you
    > are used to)
    > home of the better priced phone and service
    > http://free.better-price.biz
    > save money, buying on-line, visit the mall
    > http://mall.better-price.biz
     
  6. J Collins

    J Collins Guest

    Having had both phones (and three of the 6100s myself), I think it highly
    likely that it is the 6100's weak reception (had the same thing happen
    within 2 days of "upgrading" to the 8100 after the 3rd 6100). I could call
    myself from home (while sitting in the same, 4-bar signal strength spot) and
    probably 40% of the calls were successful. I will admit that while I'm
    sitting at my computer in what seems to be the worst signal fluctuation spot
    in my home, I've missed one call in the 4+ weeks I've had my E815--got the
    voicemail immediately, however. I am afraid to try to get into the menu of
    the E815 to do a field test on RF, but did that a lot with the 6100 (and
    8100) and noticed that the signal jumped all over the place (-70 to -105
    within split seconds).

    Good luck. Having had LGs for the past 3 years, I also agree that "the LG
    seems sturdier, but the Motorola kicks its a** in the reception department".

    Be safe and have fun on vacation :).

    J

    "The Hackman" <jkh68SOCKS@yahooSOCKS.com> wrote in message
    news:JUygf.663$fO5.534@newssvr33.news.prodigy.com...
    > Okay, I've done some experimentation but haven't pinpointed the problem.
    > I've determined the following:
    >
    > -The firmware version of the 6100 is v.3. This is the third 6100 we've
    > had. The second one was exchanged after one day for reasons. It had
    > nothing to do with not receiving calls.
    > -My phone (V710) has absolutely no problem receiving calls, even in the
    > same location.
    > -Calling out from the wife's phone (LG6100) doesn't help register it on
    > the network. It still won't receive calls at our home most of the time.
    > There are 5 bars of signal strength.
    > -The problem happens at her work location also, but that may be because
    > it's a thick building which also means low signal. Her work location is
    > about 5 miles from our home.
    > -Voicemail notification is never immediate. It can take anywhere from 2
    > minutes to several hours.
    > -The number of rings on the caller end varies before receiving voicemail.
    > It is either 1-2 rings or 4-5 rings.
    >
    > Monday morning I called tech support again. They are empathetic of our
    > problem, which is a start in my opinion. I asked to have a different
    > model of phone, and the rep went along with that. Thanks to Mr. News for
    > mentioning the 3-strike rule. I mentioned I would like the Motorola V276
    > instead. As Isaiah mentioned, the LG feels like it's better-built, but
    > the reception of them has never impressed me. This problem only bolsters
    > my feelings. We previously had two 4400's with intermittent problems, but
    > none of this magnitude. We are leaving for vacation soon. Being the
    > curious type that I am, I told Verizon to hold off on sending a V276 until
    > I can see if we have probs with the 6100 at our vacation spot, or whether
    > it's just with our local towers. Plus, I wanted to research the V276 more
    > before I commit my wife to it. I also did mention that if we can't get
    > this problem solved, we will cancel our service. It's funny that he
    > responded with the famous advertising slogan that VZW has the best
    > network. I told him that I won't agree with him if we can't receive any
    > calls. He also did state that if we allow them time to solve the problem,
    > and they still can't solve it, they may allow us to cancel without
    > penalty.
    >
    > Is requesting a V276 a good decision? I will read some of the other
    > messages and see.
    >
    > --
    > ===============================
    > Remove My Socks To Reply By E-mail
    >
    > "Isaiah Beard" <sacredpoet@sacredpoet.com> wrote in message
    > news:11o4a3fbq7fkm99@corp.supernews.com...
    >> One other thing: is YOUR phone (the V710) exhibiting the same problems in
    >> the same places as your wife? If it isn't, then that DEFINITELY points
    >> to an account-specific or phone-specific problem, and she probably should
    >> consider switching to a different model, such as a Motorola.
    >>
    >> FWIW, I've *never* had good luck with an LG phone. And while people
    >> complain mightily about the "build quality" of Motorolas, it's almost
    >> always qualified with "but their reception is great."
    >>
    >>
    >> --
    >> E-mail fudged to thwart spammers.
    >> Transpose the c's and a's in my e-mail address to reply.

    >
    > "dr news" <dr.news@better-price.biz.delete-obvious> wrote in message
    > news:HUnff.598$Ba6.548@newssvr30.news.prodigy.com...
    >> Peoria, you say: this sounds like a phone problem-maybe. VZW has an
    >> informal 3 strike rule that if you replace the phone 3 times, you can opt
    >> for a different phone. But let us not rule out your specific location,
    >> unless this happens everywhere:
    >> 1) ask verizon to remove the account and re-enable it "provision it." It
    >> starts the account over fresh in their system, general cure-all
    >> 2) call out from the phone first. Then do your inbound tests. Tell us
    >> if it is the same as before (tower/phone power relationship)
    >> 3) does it always happen in the same place? Or is it like that
    >> everywhere?
    >>
    >> Each time you are in a strong signal area. Ok: but are you in the same
    >> place each time? Are you confirming that some particular location has a
    >> strong signal; that one phone works, and the others doesn't. Or does
    >> this happen frequently no matter where the phone is located
    >>
    >> Thinking outloud: if it happens in only one location; then that is a bad
    >> location for verizon and that particular phone. Replace the phone again,
    >> or change your location. Since it used to work in that location: the
    >> phone or tower may be having problems "again". The phones and service
    >> are not guaranteed to work everywhere. If it is inside your house, even
    >> if one of two phones, you could consider an amplifier (Cat uses many of
    >> these inside their area buildings US wide). dr
    >> --
    >> dr.news Better Price? (not better than you deserve, just more than you
    >> are used to)
    >> home of the better priced phone and service
    >> http://free.better-price.biz
    >> save money, buying on-line, visit the mall
    >> http://mall.better-price.biz

    >
    >
     
  7. The Hackman

    The Hackman Guest

    Now we're back from vacation in Tennessee. The 6100 worked fine during the
    trip with just a couple of glitches. One time we didn't receive a call, and
    another time it took 3 rings on the caller end before the cell rang. As
    soon as we got near home, about 4 blocks, the problem started again. This
    is just bizarre!! At home and within a few blocks from our house, the 6100
    consistently does not receive calls. I'm wondering if we're close to two
    towers and the towers aren't able to decide which one should send the call.
    On the rare occasion it does receive the call, it usually takes 3 rings on
    the caller end before the phone rings. Anyway, I called Verizon this
    morning and they are going to overnight a Moto V276. I hope this solves the
    problem because my wife is losing patience and wants to drop Verizon
    altogether.

    --
    ===============================
    Remove My Socks To Reply By E-mail
     

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