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Other issues FAQ

Discussion in 'alt.cellular.verizon' started by Robert M., Feb 7, 2004.

  1. Robert M.

    Robert M. Guest

    In article <W5Odnb61YIn82bjdRVn-hg@adelphia.com>,
    "Scott Stephenson" <scott.stephensonson@adelphia.net> wrote:

    >
    > > = Customers may be better off buying a phone from Costco or a major
    > > Department store chain, who will stand behind the phone for defects that
    > > their carrier won't (or claim they can't cause cellular manufacturer
    > > won't reimburse them).

    >
    > Do your homework before choosing a phone seller. This statement by Phil is
    > extremely broad, and does not represent the true environment in a great
    > majority of cases. While the 'supermarket' avenue is certainly available,
    > and has merit, think about the level of technical support you will receive
    > from the person selling your phone. Basing your decision solely on a no
    > questions asked exchange policy may not be the best course of action for
    > you.


    SprintPCS stores for one will provide firmware upgrades for Sprint PCS
    cell phones regardless of where they were purchased, and other carriers
    support their phones similarly. So much for spread Fear and Doubt about
    buying somewhere whey they might actually refund your money for a
    defective phone.



    › See More: Other issues FAQ
  2. Bob Smith

    Bob Smith Guest

    "Robert M." <rmarkoff@msn.com> wrote in message
    news:rmarkoff-547476.16450708022004@news06.west.earthlink.net...
    > In article <Cr6dncYqMsyGLLvdRVn-uw@lmi.net>,
    > Steven J Sobol <sjsobol@JustThe.net> wrote:
    >
    > > Anyhow, my claim of "fraud" stems more from my knowledge of "Robert's"

    past
    > > actions. He supposedly switched to AT&T and then started spewing the

    same BS
    > > he was spewing in the Sprint newsgroup and is now back complaining about
    > > Sprint, even though he supposedly ported his number over and left Sprint

    for
    > > good.

    >
    >
    > All the above is based upon some totally false guess by some other
    > SprintPCS loon. I have been a SprintPCS customer continuously for 5
    > years. I have NEVER been an AT&T Wireless customer.


    I do have Phillipe filtered, where his new messages come up as read ... and
    wouldn't normally reply to this toad, but he's once again showing another
    lie. Below is a post (including the header info) from one of his aliases -
    Jonathan, as posted on the ATTWS newsgroup ....

    Bob

    Path:
    newsspool2.news.atl.earthlink.net!stamper.news.atl.earthlink.net!stamper.new
    s.pas.earthlink.net!newsread1.news.pas.earthlink.net.POSTED!5ab7a9fb!not-for
    -mail
    From: Jonathan <jm1@brms.org>
    Newsgroups: alt.cellular.attws
    Subject: Re: TYPICAL Goodbye present from AT&T Worthless
    Organization: Break Up Microsoft
    References: <EYuDb.115$dl7.62@newssvr27.news.prodigy.com>
    <dDvDb.262$gx.98@fe2.columbus.rr.com> <A4FDb.74$9U5.49@nwrdny01.gnilink.net>
    User-Agent: MT-NewsWatcher/3.3b1 (PPC Mac OS X)
    Message-ID: <jm1-8A3B6E.09032616122003@news01.west.earthlink.net>
    Lines: 8
    Date: Tue, 16 Dec 2003 15:03:26 GMT
    NNTP-Posting-Host: 66.32.48.64
    X-Complaints-To: abuse@earthlink.net
    X-Trace: newsread1.news.pas.earthlink.net 1071587006 66.32.48.64 (Tue, 16
    Dec 2003 07:03:26 PST)
    NNTP-Posting-Date: Tue, 16 Dec 2003 07:03:26 PST
    Xref: news.earthlink.net alt.cellular.attws:42212
    X-Received-Date: Tue, 16 Dec 2003 07:04:33 PST
    (newsspool2.news.atl.earthlink.net)


    From: "Jonathan" <jm1@brms.org>
    Subject: Re: TYPICAL Goodbye present from AT&T Worthless
    Date: Tuesday, December 16, 2003 10:03 AM

    In article <A4FDb.74$9U5.49@nwrdny01.gnilink.net>,
    "wirelessjuan" <fda104@yahoo.com> wrote:

    > Actually we have had several customers question their 1st months bill and
    > apparently they do bill a month in advance now. It would have been nice

    if
    > they would have communicated this to their Dealers.


    I just got a first bill 2 weeks ago, and it did not bill in advance.

    ------------------------------------------- End of Post.
  3. Robert M.

    Robert M. Guest

    In article <PfidnbUVe-gPIbvdRVn-tA@adelphia.com>,
    "Scott Stephenson" <scott.stephensonson@adelphia.net> wrote:

    > Nice to see you admitting to credit card fraud- I expected as much.


    I did no such thing. I wanted a vendor not to charge my card again.I
    called my bank, they said they could not put a continuing block against
    a single vendor, and unless I wanted to call in every month, they'd
    report my card as lost and issue me a new one wit a new number that the
    vendor could have no access to.

    So it is hardly fraud, just following the banks recommended procedures.
  4. Robert M.

    Robert M. Guest

    In article <iqCdnfLBx5X2IbvdRVn-hQ@adelphia.com>,
    "Scott Stephenson" <scott.stephensonson@adelphia.net> wrote:

    >
    > "Robert M." <rmarkoff@msn.com> wrote in message
    > news:rmarkoff-D86EE6.16361808022004@news06.west.earthlink.net...
    > > In article <Cr6dncYqMsyGLLvdRVn-uw@lmi.net>,
    > > Steven J Sobol <sjsobol@JustThe.net> wrote:
    > >
    > > > In alt.cellular.verizon Brent Geery

    > <fasttimes@fasttimesatridgemonthigh.org>
    > > > wrote:
    > > > >> There are better ways to cancel service than that, but again, why

    > should
    > > > >> you care if your advice gets people in trouble?
    > > > >
    > > > > You really sound like a hostile idiot.
    > > >
    > > > Perhaps

    > >
    > > No, Brent Geery has it exactly right.
    > >
    > > Mr. Sobol is very hostile to any one that is not also a Blind SprintPCS
    > > apologist loon.

    >
    > Not true,


    Sorry the loons are out. The FAQ is as follows:

    This FAQ is in no way authored by any carrier. By reading on, you agree
    that you are fully aware of this. I see many questions asked repeatedly
    about problems with cellular service, and thought an "Unofficial FAQ"
    was in order. I have no association (i.e. never been employed by any
    carrier) and there is a greater than zero chance there may be errors
    herein. I believe everything to be correct, but use the information at
    your own risk. This FAQ comes not from any carrier, so it is unofficial,
    but apparently has useful information some carrier's apologists are
    upset about being made public.
    ===========

    = Customers may be better off buying a phone from Costco or a major
    Department store chain, who will stand behind the phone for defects that
    their carrier won't (or claim they can't cause cellular manufacturer
    won't reimburse them).

    = Customers CAN get out of contracts if their service has deteriorated
    where they live or work to make it unusable. Send certified letter to
    company HQ, with copy to your State's Attorney General. A phone must be
    "fit for purpose".

    = Customers at end of contract can negotiate on their contract and get a
    better plan than they may have realized. Carriers have unpublished deals.
    "We can't do that", may not be true, ask for a supervisor.

    = There are ways of downloading Ring tones, without having to buy them
    from your carrier.

    = When porting a number, it's supposed to take 3 1/2 hours. Don't accept
    "It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
    every 3 hours. The Director of Porting's number has been posted for some
    carriers; use Google to look for corporate phone #'s at HQ.

    = Customers can demand and receive compensation if their carrier has
    screwed up their number porting; improperly disconnected their service,
    or incorrectly filed a credit bureau complaint.

    = If Customer Service refuses to help on a major issue, Executive
    Services often is only too happy to help a customer. With a major
    complaint, start at the top, not the bottom. Customers should not accept
    long wait times when calling 800 numbers. I personally believe anything
    above 5 minutes is unacceptable.

    = Using web based email to contact a cellular carrier, typically gets a
    response in 48 hours to call the 800 number. Many companies have now
    outsourced this function to India, where the clerks have zero authority
    to resolve problems. Seems like a waste of money to have this function
    when it so typically provide no help.

    = Buying phones off the web is a hassle with some carriers.
    Order fulfillment clerks may not know about this weeks "Free Car
    Charger". Do all buying with a Credit Card, so you can ask the bank for
    a "Chargeback" if you are improperly charged.

    = If you are on an automatic payment plan, and Carrier is taking money
    from your credit card improperly for wrong bills, it's trivial to call
    your credit card company, report your card lost, and get a new card with
    a new number.

    = Many carriers' billing software have known issues.
    - If you move
    - If you change plans
    - Changing the date on a contract expiration

    = Combined plan discounts (i.e. Southwest Bell landline and Cingular,
    Sprint landline and Sprint PCS) may not be the bargain they seem.

    = Company stores may not always give best service for problem phones,
    and carriers have secret lists of phones with issues that
    WILL BE REPLACED if one complains. Make sure you are dealing
    with a Company owned store.

    = Extended warranties are usually a total rip-off, with the possible
    exception if you have a $600 phone and tend to have problems.

    = One is much better served to get cellular service through their
    employer if possible. Monthly discounts. Discounts on new phone
    purchases. Waiver of all activation fees.

    = Carriers will give credits for dropped calls, but you have to ask
    in some cases.

    = Buying accessories from your Carrier is the MOST EXPENSIVE way to get
    cases, car chargers, etc. Places like Target or Wal-Mart have good
    selections of cellular accessories, typically at half the price or
    better.
  5. "Robert M." <rmarkoff@msn.com> wrote in message
    news:rmarkoff-01B714.16491308022004@news06.west.earthlink.net...

    >
    > SprintPCS stores for one will provide firmware upgrades for Sprint PCS
    > cell phones regardless of where they were purchased, and other carriers
    > support their phones similarly. So much for spread Fear and Doubt about
    > buying somewhere whey they might actually refund your money for a
    > defective phone.


    I stand by my statement, Phil- ask the cashier at Costco questions about the
    phone and see what level of technical expertise you are met with.
  6. "Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
    news:znzVb.16864$jH6.8931@newsread1.news.atl.earthlink.net...
    >


    <snip>

    Thanls, Bob- I was searching for that post, and couldn't remember which of
    the 50+ names he was using when he wrote it.
  7. You want to start it again, don't you Joseph of Seattle. It is proper to
    include the message that you are replying to as someone that did not see the
    message knows what the reply is concerning. I think you'd better reply to
    all the other posters that included the whole FAQ. Now I know why you have
    been banned from Google.

    Chris

    "Joseph" <JoeOfSeattle@yahoo.NONOcom> wrote in message
    news:ista20t009qpkg4vidp10mlq26iruelbbc@4ax.com...
    > On Sat, 07 Feb 2004 16:04:58 GMT, "Chris Russell"
    > <noone@nowhere.nospam> wrote:
    >
    > >Go home Philly, you trolling fool.

    >
    > Get a clue and learn how to edit. You reposted the whole freakin'
    > message you clod!
    > - - - - - - - - - - - - - - - - - - - - - - - - - -
    > remove NONO from .NONOcom to reply
  8. Al Klein

    Al Klein Guest

    On Sat, 07 Feb 2004 11:37:37 GMT, "Robert M." <rmarkoff@msn.com>
    posted in alt.cellular.verizon:

    >= Customers CAN get out of contracts if their service has deteriorated
    >where they live or work to make it unusable. Send certified letter to
    >company HQ, with copy to your State's Attorney General. A phone must be
    >"fit for purpose".


    Warrantee of Merchantability. Make sure that your state has one. (I
    think all do, but IANAL, etc.)

    >= If Customer Service refuses to help on a major issue, Executive
    >Services often is only too happy to help a customer. With a major
    >complaint, start at the top, not the bottom. Customers should not accept
    >long wait times when calling 800 numbers. I personally believe anything
    >above 5 minutes is unacceptable.


    Tell that to Verizon. Their V60P to V60S swap number has wait times
    in excess of an hour. (That's when I hung up - more than once.)

    >= Using web based email to contact a cellular carrier, typically gets a
    >response in 48 hours to call the 800 number.


    I got a much faster response. My email - sent from their web site -
    got bounced in a couple of minutes.
  9. Al Klein

    Al Klein Guest

    On Sun, 08 Feb 2004 00:20:07 -0600, Steven J Sobol
    <sjsobol@JustThe.net> posted in alt.cellular.verizon:

    >I didn't read this copy of your "FAQ" but the one in alt.cellular advocates
    >reporting your credit card stolen if you don't like the cellular carrier's
    >policies, just so you can avoid having them charge you.


    This version suggests that if you're being improperly billed. It's
    easier to just permanently deauthorize the charge and go back to
    paying by check or on line.
  10. Al Klein

    Al Klein Guest

    On Sun, 08 Feb 2004 11:13:39 -0600, Jer <gdunn@airmail.ten> posted in
    alt.cellular.verizon:

    >Setting legalities aside for a moment, the problem is lying about losing
    >your damn card - it's not lost, it's just being abused.


    Abuse (it's not, though, it's *MIS*use) is a perfectly good reason for
    changing your card number, and card issuers will do so on request.

    Of course that means that you'll have to notify everyone who's
    charging your account properly, change the card information on all web
    sites you have it stored, etc.
  11. In alt.cellular.verizon Robert M. <rmarkoff@msn.com> wrote:

    > Strange but when I did exactly what Mr. Sobol suggested mt Bank told me:
    >
    > " We can't do that lets just report your card as lost and issue you a
    > new one."


    Of course, since I don't carry a credit card from this bank, it would be
    damned near impossible to prove the claim. I suppose I could ask "Robert M."
    to post a customer service number. In fact, I'll do that. I don't think
    they'll talk to me if I'm not a customer, but the worst thing that'll happen
    if I call is that they'll say they can't talk to me, right?

    OK, how about a customer service number, Phillipe?

    > work from someone who is always hostile to any one not sharing his views
    > as a bling Sprint PCS apologist loon.


    Bling? Did I suddenly start wearing lots of diamond rings without knowing it?
    :)


    --
    JustThe.net Internet & New Media Services, Apple Valley, CA
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED
  12. In alt.cellular.verizon Robert M. <rmarkoff@msn.com> wrote:
    > In article <Cr6dncYqMsyGLLvdRVn-uw@lmi.net>,
    > Steven J Sobol <sjsobol@JustThe.net> wrote:
    >
    >> Mind you, Sprint's
    >> not perfect. I've had problems with them; other people have had problems
    >> with them;

    >
    > Thats the first honest thing I've seen from Sobol in months.


    Heh. I've said it many, many times. Credit (and blame) where they're due.

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED
  13. In alt.cellular.verizon Al Klein <rukbat@pern.org> wrote:
    > On Sun, 08 Feb 2004 00:20:07 -0600, Steven J Sobol
    > <sjsobol@JustThe.net> posted in alt.cellular.verizon:
    >
    >>I didn't read this copy of your "FAQ" but the one in alt.cellular advocates
    >>reporting your credit card stolen if you don't like the cellular carrier's
    >>policies, just so you can avoid having them charge you.

    >
    > This version suggests that if you're being improperly billed. It's
    > easier to just permanently deauthorize the charge and go back to
    > paying by check or on line.


    Yeah, but don't tell "Robert" that. It's too logical a solution for him
    to be able to handle.

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED
  14. In alt.cellular.verizon Chris Russell <noone@nowhere.nospam> wrote:
    > You want to start it again, don't you Joseph of Seattle. It is proper to
    > include the message that you are replying to as someone that did not see the
    > message knows what the reply is concerning. I think you'd better reply to
    > all the other posters that included the whole FAQ. Now I know why you have
    > been banned from Google.


    It's not "proper" to quote five gazillion lines of original post just to
    put in a paragraph or two. The convention has always been "quote the original
    message for context, but snip out whatever doesn't directly help maintain
    context."

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED
  15. Jim Rusling

    Jim Rusling Guest

    "Robert M." <rmarkoff@msn.com> wrote:

    >In article <Cr6dncYqMsyGLLvdRVn-uw@lmi.net>,
    > Steven J Sobol <sjsobol@JustThe.net> wrote:
    >
    >> Mind you, Sprint's
    >> not perfect. I've had problems with them; other people have had problems
    >> with them;

    >
    >Thats the first honest thing I've seen from Sobol in months.


    Well who should I believe, you or Steve who I have known for years?

    --
    Jim Rusling
    Partially Retired
    Mustang, OK
    http://www.rusling.org
  16. "Steven J Sobol" <sjsobol@JustThe.net> wrote in message
    news:3qOdnQ6LOvnleLvdRVn-vA@lmi.net...


    >
    > Bling? Did I suddenly start wearing lots of diamond rings without knowing

    it?
    > :)


    Sobol, you stud. Let me guess- Sprint pays you a commission for every
    apologist remark you make.
  17. In alt.cellular.verizon Scott Stephenson <scott.stephensonson@adelphia.net> wrote:

    >> Bling? Did I suddenly start wearing lots of diamond rings without knowing

    > it?
    >> :)

    >
    > Sobol, you stud. Let me guess- Sprint pays you a commission for every
    > apologist remark you make.


    I wish.

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED
  18. In alt.cellular.verizon Jim Rusling <usenet@rusling.org> wrote:
    >>> Mind you, Sprint's
    >>> not perfect. I've had problems with them; other people have had problems
    >>> with them;

    >>
    >>Thats the first honest thing I've seen from Sobol in months.

    >
    > Well who should I believe, you or Steve who I have known for years?


    ....Robert, who actually isn't Robert and morphs over and over to avoid
    killfiles, or Steve, who has used a grand total of maybe three ID's on Usenet
    over the past, oh, NINE YEARS?

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED
  19. Al Klein

    Al Klein Guest

    On Sun, 08 Feb 2004 22:36:19 GMT, "Robert M." <rmarkoff@msn.com>
    posted in alt.cellular.verizon:

    >Mr. Sobol is very hostile to any one that is not also a Blind SprintPCS
    >apologist loon.


    He's never attacked me, and I don't think much of SPCS (and don't hide
    the fact).
  20. Al Klein

    Al Klein Guest

    On Sun, 08 Feb 2004 22:38:38 GMT, "Robert M." <rmarkoff@msn.com>
    posted in alt.cellular.verizon:

    >> Instead of cancelling the card, it would make much more sense to call
    >> the bank and tell them not to accept further charges for the merchant, and
    >> explain why. Better yet, dispute the charges when they come in, because the
    >> merchant gets spanked hard by the bank if they have recurring disputes and/or
    >> chargebacks.


    >Strange but when I did exactly what Mr. Sobol suggested mt Bank told me:


    >" We can't do that lets just report your card as lost and issue you a
    >new one."


    My answer to that would have been "Let's just close my account and
    I'll open one with a real bank." My bank has deauthorized more than
    one autopay arrangement for me, and with nothing more than a written
    request.

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