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PRL 50152 to 50175 in NY

Discussion in 'alt.cellular.verizon' started by SmartyPants, Jun 14, 2004.

  1. Louise

    Louise Guest

    In article <eio0d09eu2ocq2gq8458prptm9teks87ch@4ax.com>,
    gerrry_net@gogood.com says...
    > [original post is likely clipped to save bandwidth]
    > On Wed, 16 Jun 2004 00:12:01 -0400, Louise <none@nospam.com> wrote:
    >
    > >In article <jeCdnbuzzcyPF1PdRVn2hw@comcast.com>,
    > >junkmail@shaney.uoregon.edui says...
    > >> I decoded the PRL's you mention, then did a "diff" on the text. I checked
    > >> the SID's and priority changes. I wasn't able to find anything that should
    > >> effect your service in New York. CDMA coverage area breathes which means
    > >> that as you get more users, there is less usable signal. While some other
    > >> cellular technology doesn't work this way, it literally means that you will
    > >> see less usable signal when the system is at capacity. i.e. More people use
    > >> their phone, and your signal strength indication absolutely does go down.
    > >>

    >
    >
    > >I too suspect it is a capacity issue. But what does one do?
    > >
    > >I'll never sign a 2 year contract again even though I've been a
    > >satisfied user for 6 years.
    > >

    >
    > I've had this often, particularly in seasonal usage areas. Nearest tower
    > gets saturated, you get directed to a distant tower with weak signal.
    >
    > There is an easy test for this - try the phone at 3 AM when few folks are
    > on! If you get a good signal, it most likely a tower saturation issue.
    >
    > gerry
    >
    >
    >

    That's a great idea and I am going to do it just to compare the service
    and quality (the next time I'm up at 3 AM, that is).

    But, I must note that they seem to have fixed it. My service isn't
    perfect, but it seems to be pretty much back to the way it always has
    been. And, after having to open several trouble tickets, having to swap
    out a perfectly good phone, etc., they did "apologize" by offering a
    rebate of one month of service.

    If the "fix" holds, I have to give them credit for trying and for
    eventually resolving it.

    Louise
     



    › See More: PRL 50152 to 50175 in NY
  2. Louise

    Louise Guest

    In article <eio0d09eu2ocq2gq8458prptm9teks87ch@4ax.com>,
    gerrry_net@gogood.com says...
    > [original post is likely clipped to save bandwidth]
    > On Wed, 16 Jun 2004 00:12:01 -0400, Louise <none@nospam.com> wrote:
    >
    > >In article <jeCdnbuzzcyPF1PdRVn2hw@comcast.com>,
    > >junkmail@shaney.uoregon.edui says...
    > >> I decoded the PRL's you mention, then did a "diff" on the text. I checked
    > >> the SID's and priority changes. I wasn't able to find anything that should
    > >> effect your service in New York. CDMA coverage area breathes which means
    > >> that as you get more users, there is less usable signal. While some other
    > >> cellular technology doesn't work this way, it literally means that you will
    > >> see less usable signal when the system is at capacity. i.e. More people use
    > >> their phone, and your signal strength indication absolutely does go down.
    > >>

    >
    >
    > >I too suspect it is a capacity issue. But what does one do?
    > >
    > >I'll never sign a 2 year contract again even though I've been a
    > >satisfied user for 6 years.
    > >

    >
    > I've had this often, particularly in seasonal usage areas. Nearest tower
    > gets saturated, you get directed to a distant tower with weak signal.
    >
    > There is an easy test for this - try the phone at 3 AM when few folks are
    > on! If you get a good signal, it most likely a tower saturation issue.
    >
    > gerry
    >
    >
    >

    That's a great idea and I am going to do it just to compare the service
    and quality (the next time I'm up at 3 AM, that is).

    But, I must note that they seem to have fixed it. My service isn't
    perfect, but it seems to be pretty much back to the way it always has
    been. And, after having to open several trouble tickets, having to swap
    out a perfectly good phone, etc., they did "apologize" by offering a
    rebate of one month of service.

    If the "fix" holds, I have to give them credit for trying and for
    eventually resolving it.

    Louise
     
  3. Louise

    Louise Guest

    In article <eio0d09eu2ocq2gq8458prptm9teks87ch@4ax.com>,
    gerrry_net@gogood.com says...
    > [original post is likely clipped to save bandwidth]
    > On Wed, 16 Jun 2004 00:12:01 -0400, Louise <none@nospam.com> wrote:
    >
    > >In article <jeCdnbuzzcyPF1PdRVn2hw@comcast.com>,
    > >junkmail@shaney.uoregon.edui says...
    > >> I decoded the PRL's you mention, then did a "diff" on the text. I checked
    > >> the SID's and priority changes. I wasn't able to find anything that should
    > >> effect your service in New York. CDMA coverage area breathes which means
    > >> that as you get more users, there is less usable signal. While some other
    > >> cellular technology doesn't work this way, it literally means that you will
    > >> see less usable signal when the system is at capacity. i.e. More people use
    > >> their phone, and your signal strength indication absolutely does go down.
    > >>

    >
    >
    > >I too suspect it is a capacity issue. But what does one do?
    > >
    > >I'll never sign a 2 year contract again even though I've been a
    > >satisfied user for 6 years.
    > >

    >
    > I've had this often, particularly in seasonal usage areas. Nearest tower
    > gets saturated, you get directed to a distant tower with weak signal.
    >
    > There is an easy test for this - try the phone at 3 AM when few folks are
    > on! If you get a good signal, it most likely a tower saturation issue.
    >
    > gerry
    >
    >
    >

    That's a great idea and I am going to do it just to compare the service
    and quality (the next time I'm up at 3 AM, that is).

    But, I must note that they seem to have fixed it. My service isn't
    perfect, but it seems to be pretty much back to the way it always has
    been. And, after having to open several trouble tickets, having to swap
    out a perfectly good phone, etc., they did "apologize" by offering a
    rebate of one month of service.

    If the "fix" holds, I have to give them credit for trying and for
    eventually resolving it.

    Louise
     
  4. Louise

    Louise Guest

    In article <eio0d09eu2ocq2gq8458prptm9teks87ch@4ax.com>,
    gerrry_net@gogood.com says...
    > [original post is likely clipped to save bandwidth]
    > On Wed, 16 Jun 2004 00:12:01 -0400, Louise <none@nospam.com> wrote:
    >
    > >In article <jeCdnbuzzcyPF1PdRVn2hw@comcast.com>,
    > >junkmail@shaney.uoregon.edui says...
    > >> I decoded the PRL's you mention, then did a "diff" on the text. I checked
    > >> the SID's and priority changes. I wasn't able to find anything that should
    > >> effect your service in New York. CDMA coverage area breathes which means
    > >> that as you get more users, there is less usable signal. While some other
    > >> cellular technology doesn't work this way, it literally means that you will
    > >> see less usable signal when the system is at capacity. i.e. More people use
    > >> their phone, and your signal strength indication absolutely does go down.
    > >>

    >
    >
    > >I too suspect it is a capacity issue. But what does one do?
    > >
    > >I'll never sign a 2 year contract again even though I've been a
    > >satisfied user for 6 years.
    > >

    >
    > I've had this often, particularly in seasonal usage areas. Nearest tower
    > gets saturated, you get directed to a distant tower with weak signal.
    >
    > There is an easy test for this - try the phone at 3 AM when few folks are
    > on! If you get a good signal, it most likely a tower saturation issue.
    >
    > gerry
    >
    >
    >

    That's a great idea and I am going to do it just to compare the service
    and quality (the next time I'm up at 3 AM, that is).

    But, I must note that they seem to have fixed it. My service isn't
    perfect, but it seems to be pretty much back to the way it always has
    been. And, after having to open several trouble tickets, having to swap
    out a perfectly good phone, etc., they did "apologize" by offering a
    rebate of one month of service.

    If the "fix" holds, I have to give them credit for trying and for
    eventually resolving it.

    Louise
     
  5. Louise

    Louise Guest

    In article <eio0d09eu2ocq2gq8458prptm9teks87ch@4ax.com>,
    gerrry_net@gogood.com says...
    > [original post is likely clipped to save bandwidth]
    > On Wed, 16 Jun 2004 00:12:01 -0400, Louise <none@nospam.com> wrote:
    >
    > >In article <jeCdnbuzzcyPF1PdRVn2hw@comcast.com>,
    > >junkmail@shaney.uoregon.edui says...
    > >> I decoded the PRL's you mention, then did a "diff" on the text. I checked
    > >> the SID's and priority changes. I wasn't able to find anything that should
    > >> effect your service in New York. CDMA coverage area breathes which means
    > >> that as you get more users, there is less usable signal. While some other
    > >> cellular technology doesn't work this way, it literally means that you will
    > >> see less usable signal when the system is at capacity. i.e. More people use
    > >> their phone, and your signal strength indication absolutely does go down.
    > >>

    >
    >
    > >I too suspect it is a capacity issue. But what does one do?
    > >
    > >I'll never sign a 2 year contract again even though I've been a
    > >satisfied user for 6 years.
    > >

    >
    > I've had this often, particularly in seasonal usage areas. Nearest tower
    > gets saturated, you get directed to a distant tower with weak signal.
    >
    > There is an easy test for this - try the phone at 3 AM when few folks are
    > on! If you get a good signal, it most likely a tower saturation issue.
    >
    > gerry
    >
    >
    >

    That's a great idea and I am going to do it just to compare the service
    and quality (the next time I'm up at 3 AM, that is).

    But, I must note that they seem to have fixed it. My service isn't
    perfect, but it seems to be pretty much back to the way it always has
    been. And, after having to open several trouble tickets, having to swap
    out a perfectly good phone, etc., they did "apologize" by offering a
    rebate of one month of service.

    If the "fix" holds, I have to give them credit for trying and for
    eventually resolving it.

    Louise
     
  6. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  7. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  8. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  9. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  10. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  11. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  12. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  13. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  14. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  15. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  16. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  17. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  18. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  19. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     
  20. Louise

    Louise Guest

    In article <hLedndjzSNPyelLdRVn2hg@comcast.com>,
    junkmail@shaney.uoregon.edui says...
    > > I too suspect it is a capacity issue. But what does one do?
    > >
    > > I'll never sign a 2 year contract again even though I've been a
    > > satisfied user for 6 years.
    > >
    > > Louise

    >
    > Yes, this is the real reason why I have consistently advised folks to go
    > with shorter contract length even though it costs more up front. It really
    > sucks to be locked into a contract for service you find unacceptable and
    > this can happen anywhere.
    >
    > Untimately, competition will force Verizon to fix its capacity problems or
    > lose customers. It may be one of those things where they literally cannot
    > build out as fast as they are taking on new customers. I do suspect they
    > will fix the problem.
    >
    > -Dan
    >
    >
    >

    you are correct -- they finally did fix the problem today.
    Furthermore, yesterday when I called to complain very bitterly, may
    actually apologized and offered a refund for one month of service. I
    have to acknowledge that it took awhile and I did have to jump through
    some hoops, but they did repair the problem.

    Louise
     

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