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How-to Red Hydrogen One: Clear App Cache/Data; Factory Reset; Boot to Safe Mode

Discussion in 'Other Phones' started by DustenRust, Nov 15, 2018.

  1. DustenRust

    DustenRust Member

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    Clear App Cache/Data:

    NOTE: If an app causes issues and doesn’t work as intended, you can try fixing it by clearing the app data/cache. WARNING: when clearing the app data, your personal data stored within the app will be deleted, including login and payment information, save files, custom settings etc. To avoid losing personal app data, clear ONLY the app cache.

    1. Swipe up on the home screen
    2. Open “Settings” and access “Apps & Notifications
    3. Make sure “All apps” is selected
    4. Tap the desired app, then tap “Storage” > “Clear cache
    5. If clearing the app cache didn’t solve the issues, tap “Clear data” (check the warning above)

    Reset Network/App Settings, and Factory Reset:

    NOTE: Make sure you’ve backed up all of your data before factory resetting the phone, as it will be lost in the process.

    1. Swipe up on the home screen and open “Settings
    2. Access “System” > “Reset options
    3. To reset network settings, tap “Reset Wi-Fi, Mobile Bluetooth
    4. Tap “Reset settings” two times
    5. To reset app settings, tap “Reset app preferences” > “Reset apps
    6. To reset the phone to factory settings, tap “Erase all data (Factory Reset)" > “Reset phone” > “erase everything

    Reboot to Safe Mode and Uninstall an App:

    NOTE: If a third-party app causes problems and prevents you from uninstalling it, you should be able to remove the app while in Safe Mode where all third-party apps are disabled by default. To boot to Safe Mode and uninstall an app:

    1. Press and hold the “Power” key
    2. At the power management prompt, tap and hold “Power off
    3. Wait for the device to restart, and it should display a “Safe Mode” watermark in the lower area of the home screen
    4. To remove an app, open “Settings” and go to “Apps & Notifications
    5. Switch to “All apps” if necessary and select the desired app
    6. Tap “Uninstall” > “OK
    7. To exit Safe Mode, press and hold “Power” the tap “restart
     



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