1. Welcome to Verizon Forums - the unofficial Verizon community! Have a question about Verizon? Click HERE to get started.
    Dismiss Notice
  2. Expecting Cell Phone Forums? We recently moved Verizon specific content to VerizonForums.com. If you previously had an account on CPF, it has been transferred!
    Dismiss Notice

How-to Replace your lost, damaged, or stolen phone

Discussion in 'General Verizon Service' started by jdeg, Feb 5, 2013.

  1. jdeg

    jdeg Administrator Staff Member

    Likes Received:
    Trophy Points:
    To do this you must have some kind of insurance on your phone. With Verizon insurance is offered through Asurian.

    If you phone was lost or stolen you'll want to shut off the service to that phone. Do so by logging in here: https://login.verizonwireless.com/a...ntholder/services/suspendResumeService.action

    If you phone was lost, stolen or broken file a claim, you can do so here: PhoneClaim.com - Verizon phones replaced fast! File a claim for your lost, stolen, or damaged phone

    When you get your new phone it will come with instructions on how to activate it.

    If you do not have insurance on your phone, your best bet is to find one used on Electronics, Cars, Fashion, Collectibles, Coupons and More Online Shopping | eBay

    If you get a used phone, follow these directions on how to activate it: http://cellphoneforums.net/verizon/t286756-activate-new-verizon-phone-online-switch-esn.html

    › See More: Replace your lost, damaged, or stolen phone
    Last edited: Feb 5, 2013
  2. MicroMomma

    MicroMomma New Member

    Likes Received:
    Trophy Points:
    Having the insurance on a phone, especially a smartphone, is almost a must. Hubby dropped his when he was getting in the car and backed over it before he realized what had happened and they still replaced it. Well worth the extra charge.

Welcome to VerizonForums!

Unfortunately you can't reply until you log in or sign up.

Forgot your password?