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Report from Canada - FreeUP

Discussion in 'alt.cellular.verizon' started by John Brandt, Aug 31, 2004.

  1. John Brandt

    John Brandt Guest

    I have just returned from a two week trip to the Canadian Maritimes
    (Prince Edward Is, Nova Scotia and N. Brunswick) with my VZW Free-Up
    phone. I'd like to report that I was not able to make any outgoing
    calls throughout the period. When I dialed I received a messages
    stating: "Your call cannot be completed as dialed, please check the
    number...."

    I tried this in each province and received the same message. Finally
    in NS I called *611 and received a recording indicating that Alliant
    (the local phone co and wireless provider) was on strike and to please
    used the automated features. I pressed 3 to get a real person and was
    put on hold. I did not feel like waiting so I hung up after three
    minutes.

    The good news is that i was able to receive calls while I was there
    and the general signal strength was excellent. I did receive a call
    from a friend in the States on Sunday and when i checked the charges
    see that it was deduced from the 1,000 hours of free weekend hours I
    have managed to accumulate. Other received calls were charged at the
    regular $0.30 per minute.

    Since I was more concerned about receiving calls that making them,
    this was fine.

    Anyone know why I could not make outgoing calls?

    jeb

    PS: There were only two locations in the Maritimes when I could not
    receive a signal - at the northernmost reach of the Cabot Trail in
    Cape Breton Nat'l Park - and then only for about 10 miles in the steep
    mountains. The second place was riding the ferry across the Gulf of
    Maine back to Bar Harbor. I had a signal for at least an hour out of
    Yarmouth and about 45 minutes before reaching Bar Harbor.

    How come the Canadians can provide such great cell reception and
    appear to have few if any visible towers?
     



    › See More: Report from Canada - FreeUP
  2. Mike

    Mike Guest

    On Tue, 31 Aug 2004 22:31:05 -0400, John Brandt <> wrote:

    >Since I was more concerned about receiving calls that making them,
    >this was fine.
    >
    >Anyone know why I could not make outgoing calls?


    I had the same problem driving through New Brunswick, when I only had
    a VZW prepay phone. Great signal, no problem getting incoming calls,
    but no authorization for outgoing calls. I never had that problem
    elsewhere in Canada.

    I E-Mailed Aliant when I got back home. They seemed curious about it,
    but weren't entirely sure what FreeUP was or why it was having
    problems. I replied, and never heard anything again.

    Mike
     
  3. Mike

    Mike Guest

    On Tue, 31 Aug 2004 22:31:05 -0400, John Brandt <> wrote:

    >Since I was more concerned about receiving calls that making them,
    >this was fine.
    >
    >Anyone know why I could not make outgoing calls?


    I had the same problem driving through New Brunswick, when I only had
    a VZW prepay phone. Great signal, no problem getting incoming calls,
    but no authorization for outgoing calls. I never had that problem
    elsewhere in Canada.

    I E-Mailed Aliant when I got back home. They seemed curious about it,
    but weren't entirely sure what FreeUP was or why it was having
    problems. I replied, and never heard anything again.

    Mike
     
  4. Mike

    Mike Guest

    On Tue, 31 Aug 2004 22:31:05 -0400, John Brandt <> wrote:

    >Since I was more concerned about receiving calls that making them,
    >this was fine.
    >
    >Anyone know why I could not make outgoing calls?


    I had the same problem driving through New Brunswick, when I only had
    a VZW prepay phone. Great signal, no problem getting incoming calls,
    but no authorization for outgoing calls. I never had that problem
    elsewhere in Canada.

    I E-Mailed Aliant when I got back home. They seemed curious about it,
    but weren't entirely sure what FreeUP was or why it was having
    problems. I replied, and never heard anything again.

    Mike
     
  5. David L

    David L Guest

    John Brandt <> wrote in message news:<efcaj01pdt3t63lfrfl00ook5hm5ustmc2@4ax.com>...
    > I have just returned from a two week trip to the Canadian Maritimes
    > (Prince Edward Is, Nova Scotia and N. Brunswick) with my VZW Free-Up
    > phone. I'd like to report that I was not able to make any outgoing
    > calls throughout the period. When I dialed I received a messages
    > stating: "Your call cannot be completed as dialed, please check the
    > number...."
    >
    > I tried this in each province and received the same message.


    What a stumper.
    The correct dialing pattern is 11 digits, that's 1 plus area code and
    number. Did you include the 1 when dialing?
    Generally it's a good idea to contact customer service before leaving
    the country and have international roaming "activated" or get whatever
    kind of country specific PRL codes which may be needed to roam there.

    I've been on US roaming networks, where I had to call and "register,"
    by dialing *18 (*350 n A side networks) first or I could not RECEIVE
    incomming calls. Could still make calls.

    Since people have had so many international roaming problems in the
    past with Verizon, and it's such a pain to deal with it while
    travelling, it's important to keep a Verizon customer service 800
    number, which can be used outside the US and similar calling card for
    using a wireline/payphone.

    -
    David
     
  6. David L

    David L Guest

    John Brandt <> wrote in message news:<efcaj01pdt3t63lfrfl00ook5hm5ustmc2@4ax.com>...
    > I have just returned from a two week trip to the Canadian Maritimes
    > (Prince Edward Is, Nova Scotia and N. Brunswick) with my VZW Free-Up
    > phone. I'd like to report that I was not able to make any outgoing
    > calls throughout the period. When I dialed I received a messages
    > stating: "Your call cannot be completed as dialed, please check the
    > number...."
    >
    > I tried this in each province and received the same message.


    What a stumper.
    The correct dialing pattern is 11 digits, that's 1 plus area code and
    number. Did you include the 1 when dialing?
    Generally it's a good idea to contact customer service before leaving
    the country and have international roaming "activated" or get whatever
    kind of country specific PRL codes which may be needed to roam there.

    I've been on US roaming networks, where I had to call and "register,"
    by dialing *18 (*350 n A side networks) first or I could not RECEIVE
    incomming calls. Could still make calls.

    Since people have had so many international roaming problems in the
    past with Verizon, and it's such a pain to deal with it while
    travelling, it's important to keep a Verizon customer service 800
    number, which can be used outside the US and similar calling card for
    using a wireline/payphone.

    -
    David
     
  7. David L

    David L Guest

    John Brandt <> wrote in message news:<efcaj01pdt3t63lfrfl00ook5hm5ustmc2@4ax.com>...
    > I have just returned from a two week trip to the Canadian Maritimes
    > (Prince Edward Is, Nova Scotia and N. Brunswick) with my VZW Free-Up
    > phone. I'd like to report that I was not able to make any outgoing
    > calls throughout the period. When I dialed I received a messages
    > stating: "Your call cannot be completed as dialed, please check the
    > number...."
    >
    > I tried this in each province and received the same message.


    What a stumper.
    The correct dialing pattern is 11 digits, that's 1 plus area code and
    number. Did you include the 1 when dialing?
    Generally it's a good idea to contact customer service before leaving
    the country and have international roaming "activated" or get whatever
    kind of country specific PRL codes which may be needed to roam there.

    I've been on US roaming networks, where I had to call and "register,"
    by dialing *18 (*350 n A side networks) first or I could not RECEIVE
    incomming calls. Could still make calls.

    Since people have had so many international roaming problems in the
    past with Verizon, and it's such a pain to deal with it while
    travelling, it's important to keep a Verizon customer service 800
    number, which can be used outside the US and similar calling card for
    using a wireline/payphone.

    -
    David
     
  8. On 1 Sep 2004 01:59:36 -0700, davidlind@my-deja.com (David L) scribbled:

    >John Brandt <> wrote in message news:<efcaj01pdt3t63lfrfl00ook5hm5ustmc2@4ax.com>...
    >> I have just returned from a two week trip to the Canadian Maritimes
    >> (Prince Edward Is, Nova Scotia and N. Brunswick) with my VZW Free-Up
    >> phone. I'd like to report that I was not able to make any outgoing
    >> calls throughout the period. When I dialed I received a messages
    >> stating: "Your call cannot be completed as dialed, please check the
    >> number...."
    >>
    >> I tried this in each province and received the same message.

    >
    >What a stumper.
    >The correct dialing pattern is 11 digits, that's 1 plus area code and
    >number. Did you include the 1 when dialing?
    >Generally it's a good idea to contact customer service before leaving
    >the country and have international roaming "activated" or get whatever
    >kind of country specific PRL codes which may be needed to roam there.


    I am typing this from my house on Cape Breton NS. When I first came to
    CB with my phone years ago, I couldn't make outgoing calls either. I had
    to call MMT (now Aliant Telephone) and they "put my number in their
    computer". I was immediately able to make any calls I wanted.

    Keep in mind that most 800 numbers (888, 877 800, etc) won't work here
    as they are usually US only unless a specified US/Canada allowed free
    call. I cannot use the 800 number for my prescription service as it is
    US only. I get the recording mentioned earlier in the thread.

    Aliant is on strike, and their service is sloooooooooooooow, but they
    are wonderful people to work with and will make your phone work for you
    here if you are having problems. It just takes longer....

    Also keep in mind that much of the cel service in outlying areas here is
    still analog. I am analog at my house, yet 10 miles away it swaps back
    to digital. Due to the economy here in Maritime Canada, change to
    digital is also sloooooow.

    Mark
     
  9. On 1 Sep 2004 01:59:36 -0700, davidlind@my-deja.com (David L) scribbled:

    >John Brandt <> wrote in message news:<efcaj01pdt3t63lfrfl00ook5hm5ustmc2@4ax.com>...
    >> I have just returned from a two week trip to the Canadian Maritimes
    >> (Prince Edward Is, Nova Scotia and N. Brunswick) with my VZW Free-Up
    >> phone. I'd like to report that I was not able to make any outgoing
    >> calls throughout the period. When I dialed I received a messages
    >> stating: "Your call cannot be completed as dialed, please check the
    >> number...."
    >>
    >> I tried this in each province and received the same message.

    >
    >What a stumper.
    >The correct dialing pattern is 11 digits, that's 1 plus area code and
    >number. Did you include the 1 when dialing?
    >Generally it's a good idea to contact customer service before leaving
    >the country and have international roaming "activated" or get whatever
    >kind of country specific PRL codes which may be needed to roam there.


    I am typing this from my house on Cape Breton NS. When I first came to
    CB with my phone years ago, I couldn't make outgoing calls either. I had
    to call MMT (now Aliant Telephone) and they "put my number in their
    computer". I was immediately able to make any calls I wanted.

    Keep in mind that most 800 numbers (888, 877 800, etc) won't work here
    as they are usually US only unless a specified US/Canada allowed free
    call. I cannot use the 800 number for my prescription service as it is
    US only. I get the recording mentioned earlier in the thread.

    Aliant is on strike, and their service is sloooooooooooooow, but they
    are wonderful people to work with and will make your phone work for you
    here if you are having problems. It just takes longer....

    Also keep in mind that much of the cel service in outlying areas here is
    still analog. I am analog at my house, yet 10 miles away it swaps back
    to digital. Due to the economy here in Maritime Canada, change to
    digital is also sloooooow.

    Mark
     
  10. On 1 Sep 2004 01:59:36 -0700, davidlind@my-deja.com (David L) scribbled:

    >John Brandt <> wrote in message news:<efcaj01pdt3t63lfrfl00ook5hm5ustmc2@4ax.com>...
    >> I have just returned from a two week trip to the Canadian Maritimes
    >> (Prince Edward Is, Nova Scotia and N. Brunswick) with my VZW Free-Up
    >> phone. I'd like to report that I was not able to make any outgoing
    >> calls throughout the period. When I dialed I received a messages
    >> stating: "Your call cannot be completed as dialed, please check the
    >> number...."
    >>
    >> I tried this in each province and received the same message.

    >
    >What a stumper.
    >The correct dialing pattern is 11 digits, that's 1 plus area code and
    >number. Did you include the 1 when dialing?
    >Generally it's a good idea to contact customer service before leaving
    >the country and have international roaming "activated" or get whatever
    >kind of country specific PRL codes which may be needed to roam there.


    I am typing this from my house on Cape Breton NS. When I first came to
    CB with my phone years ago, I couldn't make outgoing calls either. I had
    to call MMT (now Aliant Telephone) and they "put my number in their
    computer". I was immediately able to make any calls I wanted.

    Keep in mind that most 800 numbers (888, 877 800, etc) won't work here
    as they are usually US only unless a specified US/Canada allowed free
    call. I cannot use the 800 number for my prescription service as it is
    US only. I get the recording mentioned earlier in the thread.

    Aliant is on strike, and their service is sloooooooooooooow, but they
    are wonderful people to work with and will make your phone work for you
    here if you are having problems. It just takes longer....

    Also keep in mind that much of the cel service in outlying areas here is
    still analog. I am analog at my house, yet 10 miles away it swaps back
    to digital. Due to the economy here in Maritime Canada, change to
    digital is also sloooooow.

    Mark
     
  11. Alice Faber

    Alice Faber Guest

    In article <dfqaj0llrs1b4v5rst12j3n1aspi9g55vj@4ax.com>,
    Mike <inundated9@yahoo.com> wrote:

    > On Tue, 31 Aug 2004 22:31:05 -0400, John Brandt <> wrote:
    >
    > >Since I was more concerned about receiving calls that making them,
    > >this was fine.
    > >
    > >Anyone know why I could not make outgoing calls?

    >
    > I had the same problem driving through New Brunswick, when I only had
    > a VZW prepay phone. Great signal, no problem getting incoming calls,
    > but no authorization for outgoing calls. I never had that problem
    > elsewhere in Canada.
    >
    > I E-Mailed Aliant when I got back home. They seemed curious about it,
    > but weren't entirely sure what FreeUP was or why it was having
    > problems. I replied, and never heard anything again.


    Last summer I had similar problems in Nova Scotia, with a regular
    Verizon phone (not FREEUP). Turned out I had programmed numbers into the
    phone without the prepended 1. This doesn't cause any problems in the
    US, but in Canada I needed the 1. Once that occurred to me, I had no
    problems.

    --
    AF
     
  12. Alice Faber

    Alice Faber Guest

    In article <dfqaj0llrs1b4v5rst12j3n1aspi9g55vj@4ax.com>,
    Mike <inundated9@yahoo.com> wrote:

    > On Tue, 31 Aug 2004 22:31:05 -0400, John Brandt <> wrote:
    >
    > >Since I was more concerned about receiving calls that making them,
    > >this was fine.
    > >
    > >Anyone know why I could not make outgoing calls?

    >
    > I had the same problem driving through New Brunswick, when I only had
    > a VZW prepay phone. Great signal, no problem getting incoming calls,
    > but no authorization for outgoing calls. I never had that problem
    > elsewhere in Canada.
    >
    > I E-Mailed Aliant when I got back home. They seemed curious about it,
    > but weren't entirely sure what FreeUP was or why it was having
    > problems. I replied, and never heard anything again.


    Last summer I had similar problems in Nova Scotia, with a regular
    Verizon phone (not FREEUP). Turned out I had programmed numbers into the
    phone without the prepended 1. This doesn't cause any problems in the
    US, but in Canada I needed the 1. Once that occurred to me, I had no
    problems.

    --
    AF
     
  13. Alice Faber

    Alice Faber Guest

    In article <dfqaj0llrs1b4v5rst12j3n1aspi9g55vj@4ax.com>,
    Mike <inundated9@yahoo.com> wrote:

    > On Tue, 31 Aug 2004 22:31:05 -0400, John Brandt <> wrote:
    >
    > >Since I was more concerned about receiving calls that making them,
    > >this was fine.
    > >
    > >Anyone know why I could not make outgoing calls?

    >
    > I had the same problem driving through New Brunswick, when I only had
    > a VZW prepay phone. Great signal, no problem getting incoming calls,
    > but no authorization for outgoing calls. I never had that problem
    > elsewhere in Canada.
    >
    > I E-Mailed Aliant when I got back home. They seemed curious about it,
    > but weren't entirely sure what FreeUP was or why it was having
    > problems. I replied, and never heard anything again.


    Last summer I had similar problems in Nova Scotia, with a regular
    Verizon phone (not FREEUP). Turned out I had programmed numbers into the
    phone without the prepended 1. This doesn't cause any problems in the
    US, but in Canada I needed the 1. Once that occurred to me, I had no
    problems.

    --
    AF
     
  14. Mike

    Mike Guest

    On Wed, 01 Sep 2004 09:54:12 -0400, Alice Faber <afaber@panix.com>
    wrote:

    >Last summer I had similar problems in Nova Scotia, with a regular
    >Verizon phone (not FREEUP). Turned out I had programmed numbers into the
    >phone without the prepended 1. This doesn't cause any problems in the
    >US, but in Canada I needed the 1. Once that occurred to me, I had no
    >problems.


    Hmmm. I don't know if I tried the 1 first or not, but I don't recall
    having to make any changes when I was in Ontario or Quebec.

    If I'm up there again, I'll have to give it a try...

    Mike
     
  15. Mike

    Mike Guest

    On Wed, 01 Sep 2004 09:54:12 -0400, Alice Faber <afaber@panix.com>
    wrote:

    >Last summer I had similar problems in Nova Scotia, with a regular
    >Verizon phone (not FREEUP). Turned out I had programmed numbers into the
    >phone without the prepended 1. This doesn't cause any problems in the
    >US, but in Canada I needed the 1. Once that occurred to me, I had no
    >problems.


    Hmmm. I don't know if I tried the 1 first or not, but I don't recall
    having to make any changes when I was in Ontario or Quebec.

    If I'm up there again, I'll have to give it a try...

    Mike
     
  16. Mike

    Mike Guest

    On Wed, 01 Sep 2004 09:54:12 -0400, Alice Faber <afaber@panix.com>
    wrote:

    >Last summer I had similar problems in Nova Scotia, with a regular
    >Verizon phone (not FREEUP). Turned out I had programmed numbers into the
    >phone without the prepended 1. This doesn't cause any problems in the
    >US, but in Canada I needed the 1. Once that occurred to me, I had no
    >problems.


    Hmmm. I don't know if I tried the 1 first or not, but I don't recall
    having to make any changes when I was in Ontario or Quebec.

    If I'm up there again, I'll have to give it a try...

    Mike
     
  17. John Brandt

    John Brandt Guest

    Thanks, everyone for the responses.

    I think I did try the "1" before the number - just like I have to do
    with landline here at home. That also did not work.

    I knew about the Alliant strike. We talked with picketers in Halifax
    and they told us their version.

    In any case, it was not critical and not a big deal.

    Thanks again

    jeb
     
  18. John Brandt

    John Brandt Guest

    Thanks, everyone for the responses.

    I think I did try the "1" before the number - just like I have to do
    with landline here at home. That also did not work.

    I knew about the Alliant strike. We talked with picketers in Halifax
    and they told us their version.

    In any case, it was not critical and not a big deal.

    Thanks again

    jeb
     
  19. John Brandt

    John Brandt Guest

    Thanks, everyone for the responses.

    I think I did try the "1" before the number - just like I have to do
    with landline here at home. That also did not work.

    I knew about the Alliant strike. We talked with picketers in Halifax
    and they told us their version.

    In any case, it was not critical and not a big deal.

    Thanks again

    jeb
     
  20. David L

    David L Guest

    Mark Tetrault <mdtetrault@highstream.net> wrote in message news:<oh5bj056106ocatmordk126e97vggi6qef@4ax.com>...
    > On 1 Sep 2004 01:59:36 -0700, davidlind@my-deja.com (David L) scribbled:
    >
    > >John Brandt <> wrote in message news:<efcaj01pdt3t63lfrfl00ook5hm5ustmc2@4ax.com>...
    > >> I have just returned from a two week trip to the Canadian Maritimes
    > >> (Prince Edward Is, Nova Scotia and N. Brunswick) with my VZW Free-Up
    > >> phone. I'd like to report that I was not able to make any outgoing
    > >> calls throughout the period. When I dialed I received a messages
    > >> stating: "Your call cannot be completed as dialed, please check the
    > >> number...."
    > >>
    > >> I tried this in each province and received the same message.

    > >
    > >What a stumper.
    > >The correct dialing pattern is 11 digits, that's 1 plus area code and
    > >number. Did you include the 1 when dialing?
    > >Generally it's a good idea to contact customer service before leaving
    > >the country and have international roaming "activated" or get whatever
    > >kind of country specific PRL codes which may be needed to roam there.

    >
    > I am typing this from my house on Cape Breton NS. When I first came to
    > CB with my phone years ago, I couldn't make outgoing calls either. I had
    > to call MMT (now Aliant Telephone) and they "put my number in their
    > computer". I was immediately able to make any calls I wanted.
    >
    > Keep in mind that most 800 numbers (888, 877 800, etc) won't work here
    > as they are usually US only unless a specified US/Canada allowed free
    > call. I cannot use the 800 number for my prescription service as it is
    > US only. I get the recording mentioned earlier in the thread.
    >
    >
    > Mark


    Mark,
    There are some tricks to using blocked US 800 numbers, including "Call
    Back" services and 3 way calling, although I don't have any experience
    and there is some hassle and costs setting up.

    1-800-555-1212 is a FREE 800 number lookup service, but it won't get
    around blocked numbers.

    Since Verizon Wireless is a major Telco/Cellco provider, they would
    leave these important 800 numbers unblocked. Customer support for
    roamers, who's cellular handsets are having problems is a critical
    service.

    If you roam, while visiting our nieghbors, it's a good idea to keep
    the CS numbers handy in the cellular address book and written as a
    hard copy too!
    One possiblity... those toll free numbers could be blocked from
    payphones.

    Can anyone out of the country, test them from a
    wireline/payphone/cellphone?
    Do Free-up and regular VZW post paid subscribers have the same level
    of international support?

    [From VZW, "North America's Choice Calling Plans" brochure. 2004]

    Customer Service from within Canada
    1-800-922-0204.

    To set up Mexico Roaming.
    1-888-466-4646

    VZW Cusomer Service while CALLING WITHIN MEXICO.
    001-800-922-0204

    As a side question, I wonder if Infone provides customer support in
    Canada and Mexico? Tellme?
    -
    David
     

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