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How-to Samsung Galaxy S9 Plus: Clear App Cache/Data; Reset the Cache Partition; Reboot to Safe Mode

Discussion in 'Samsung Galaxy' started by DustenRust, Mar 19, 2018.

  1. DustenRust

    DustenRust Member

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    Clear App Cache/Data:

    NOTE: In case one of your apps doesn’t work as intended, it freezes, crashes, or takes up too much storage inexplicably, you can try solving these issues by clearing the app’s cache and/or data.

    WARNING! When you clear an app’s data, all your personal app data stored within the app will be deleted, including credit card and login information, settings, save files, user profiles etc. To avoid losing personal app data, clear ONLY the app’s cache.

    1. Open “Settings
    2. Go to “Apps
    3. Select the desired app and tap “Storage
    4. Tap “Clear cache” to clear the app’s cache
    5. If this didn’t solve the problems, try “Clear data” (check WARNING above)

    Wipe the Cache Partition:

    NOTE: If your phone freezes, crashes, or runs out of storage inexplicably or otherwise doesn’t work as intended and you’re considering factory reset the device, alternatively you can try fixing these problems by clearing the phone’s cache partition. This can lead to results similar to a factory reset, without losing personal data stored on the device’s memory.

    1. Turn the phone off
    2. Press and hold “Volume Up” and “Home” at the same time, then press and hold “Power” as well
    3. At the Android screen, release the buttons and wait to gain access to Android Recovery
    4. In the Recovery menu, press “Volume down” repeatedly to highlight “Wipe data/factory reset
    5. Press “Power” to select the highlighted option
    6. Press “Volume down” to highlight “wipe cache partition
    7. Press “Power
    8. Highlight “Yes” and press “Power
    9. Once the process is done, ensure “Reboot system now” is highlighted and press “Power” one last time

    NOTE: If clearing the cache partition didn’t help, you can check this thread for a guide on how to factory reset the device instead.

    Reboot to Safe Mode and Uninstall an App:

    NOTE: If you have installed a third-party application that causes issues and prevents you from removing it, you should be able to uninstall the app from within Safe Mode, where all third-party apps are disabled by default.

    1. Turn the phone off
    2. Then, press and hold “Power” past the model name screen
    3. At the Samsung logo, release “Power” and quickly press and hold “Volume down
    4. Wait for the phone to reboot. Once it does, a “Safe Mode” watermark should be visible in the lower area of the home screen
    5. To remove an app, first open “Settings
    6. Access “Apps” and select the desired application
    7. Tap “Uninstall” to remove the app
    8. To exit Safe Mode, reboot your phone as you would do normally
     



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