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Switch old AT&T number to Verizon -- how long should it take? DONE!

Discussion in 'alt.cellular.verizon' started by Bill Rubin, Jan 21, 2004.

  1. Bill Rubin

    Bill Rubin Guest

    Bill Rubin wrote:
    >
    > Andrew wrote:
    > >
    > > Bill Rubin <billrubin@prodigy.net> wrote:
    > > : Is there a number to call at Verizon Wireless to check the
    > > : status of a number transfer? I signed up for Verizon service
    > > : through their corporate deal website and was not offered an
    > > : option there to switch my existing cell number, so I decided to
    > > : get the phone with a new number, make sure the service was ok,
    > > : and then do the switch. Last week, I called and spoke to a CSR
    > > : and he took all the info and hopefully submitted it. Is there
    > > : any way to see if the request is being processed? I had sort of
    > > : assumed that they would immediately switch the outgoing number
    > > : on the Verizon phone to my AT&T number, but maybe that doesn't
    > > : make sense since my Verizon phone is functioning in both
    > > : directions, and if they did what I wanted I probably would not
    > > : be able to receive calls on the VZW phone (if I had done the
    > > : switch at the beginning I would not have had a working VZW
    > > : number to worry about).
    > >
    > > : I need to make sure that this process gets done in the next 10
    > > : days or so, because my AT&T billing period ends on the 28th and
    > > : I don't feel like paying for another month. I'd sooner lose my
    > > : AT&T number (only a few people use it, anyway) and keep the new
    > > : VZW number than pay for another month at AT&T. I just want to
    > > : make sure the guy I spoke to didn't somehow mess up the request
    > > : and that it's not being processed at all.
    > >
    > > DON'T cancel your AT&T service unless you really don't mind losing the
    > > number. Wait until the port is complete. Once that happens, AT&T
    > > will automatically cancel your service.
    > >
    > > I did what you did - signed up with new Verizon service with a new
    > > number while keeping my old AT&T number for a few days. Then I
    > > initiated a port request. (Difference: I'm not a corporate
    > > customer.) True this was only a week after LNP was initiated, but I
    > > found I could not wait for Verizon to complete the porting without me
    > > calling them every day.
    > >
    > > First problem was that my addresses did not match EXACTLY between AT&T
    > > and Verizon. Took two calls to get that clear (they didn't call me -
    > > I had to call them and then they said, "Oh, AT&T rejected the porting
    > > request because of your zip code...").
    > >
    > > After AT&T accepted the porting request when the addresses finally
    > > matched, Verizon still didn't complete my port. Took three more days
    > > and several more phone calls, they were confused as hell about the
    > > fact that I already had a Verizon number (one week old) and was
    > > porting my old AT&T number. Finally they did a "number change" to my
    > > AT&T number which they made sound like a big deal. But when I finally
    > > found a CSR who could do the number change, my port completed 30
    > > seconds later.
    > >
    > > So just keep calling Verizon CSR and/or the porting dept. until you
    > > get it resolved. None of my porting issues were caused by AT&T.

    >
    > Thanks, I know not to cancel my AT&T service. Here's an update.
    > I called corporate customer service today, they could not find a
    > port request (no big surprise). However, this rep then called
    > the porting center to check, and found out what needed to be
    > done. She faxed a letter to me which I simply had to write my
    > old number, sign and date, and fax back to them, to what turned
    > out to be the porting center in Tennessee (the area code was
    > 615, while customer service I deal with is in area code 845). I
    > happened to be near a Verizon Wireless store tonight on my way
    > home, so I stopped in and they faxed it for me, so hopefully the
    > porting process will actually get started tomorrow.
    >
    > Bill


    So here's the final chapter. After faxing over the paperwork on
    Monday evening, I still was not seeing the status at the website
    mentioned earlier, so I called the business customer service
    line again. I called at around 6pm, and I got the same person I
    had spoken to on Monday (which was really convenient because I
    was going to ask for her as she seemed to be the most competent
    VZW person I had spoken to. She called the porting center, and
    came back a few minutes later to say that the phone was ready to
    port, and she was going to put me on hold while they did the
    switch. She returned after a few minutes and instructed me to
    reprogram the phone, and it was done.

    Now, as it turns out, my AT&T line was already disconnected as
    of around noon today because my daughter, who had been carrying
    the phone around, tried to make a call and was unable to. So I
    don't full understand why Verizon didn't do the port immediately
    at that point; maybe they don't check the status constantly or
    have a backlog of other phones to finish porting? In any event,
    it seems to have worked out ok. My AT&T phone is cancelled
    before my new billing period began. One strange thing is I seem
    to have a balance of $5.99 on my AT&T account. I wonder if they
    charged me for cancelling the line?

    Bill



    › See More: Switch old AT&T number to Verizon -- how long should it take? DONE!
  2. mark devoll

    mark devoll Guest

    does anyone know how the porting works.
    "Bill Rubin" <billrubin@prodigy.net> wrote in message
    news:400F3F48.57AA1E1B@prodigy.net...
    > Bill Rubin wrote:
    > >
    > > Andrew wrote:
    > > >
    > > > Bill Rubin <billrubin@prodigy.net> wrote:
    > > > : Is there a number to call at Verizon Wireless to check the
    > > > : status of a number transfer? I signed up for Verizon service
    > > > : through their corporate deal website and was not offered an
    > > > : option there to switch my existing cell number, so I decided to
    > > > : get the phone with a new number, make sure the service was ok,
    > > > : and then do the switch. Last week, I called and spoke to a CSR
    > > > : and he took all the info and hopefully submitted it. Is there
    > > > : any way to see if the request is being processed? I had sort of
    > > > : assumed that they would immediately switch the outgoing number
    > > > : on the Verizon phone to my AT&T number, but maybe that doesn't
    > > > : make sense since my Verizon phone is functioning in both
    > > > : directions, and if they did what I wanted I probably would not
    > > > : be able to receive calls on the VZW phone (if I had done the
    > > > : switch at the beginning I would not have had a working VZW
    > > > : number to worry about).
    > > >
    > > > : I need to make sure that this process gets done in the next 10
    > > > : days or so, because my AT&T billing period ends on the 28th and
    > > > : I don't feel like paying for another month. I'd sooner lose my
    > > > : AT&T number (only a few people use it, anyway) and keep the new
    > > > : VZW number than pay for another month at AT&T. I just want to
    > > > : make sure the guy I spoke to didn't somehow mess up the request
    > > > : and that it's not being processed at all.
    > > >
    > > > DON'T cancel your AT&T service unless you really don't mind losing the
    > > > number. Wait until the port is complete. Once that happens, AT&T
    > > > will automatically cancel your service.
    > > >
    > > > I did what you did - signed up with new Verizon service with a new
    > > > number while keeping my old AT&T number for a few days. Then I
    > > > initiated a port request. (Difference: I'm not a corporate
    > > > customer.) True this was only a week after LNP was initiated, but I
    > > > found I could not wait for Verizon to complete the porting without me
    > > > calling them every day.
    > > >
    > > > First problem was that my addresses did not match EXACTLY between AT&T
    > > > and Verizon. Took two calls to get that clear (they didn't call me -
    > > > I had to call them and then they said, "Oh, AT&T rejected the porting
    > > > request because of your zip code...").
    > > >
    > > > After AT&T accepted the porting request when the addresses finally
    > > > matched, Verizon still didn't complete my port. Took three more days
    > > > and several more phone calls, they were confused as hell about the
    > > > fact that I already had a Verizon number (one week old) and was
    > > > porting my old AT&T number. Finally they did a "number change" to my
    > > > AT&T number which they made sound like a big deal. But when I finally
    > > > found a CSR who could do the number change, my port completed 30
    > > > seconds later.
    > > >
    > > > So just keep calling Verizon CSR and/or the porting dept. until you
    > > > get it resolved. None of my porting issues were caused by AT&T.

    > >
    > > Thanks, I know not to cancel my AT&T service. Here's an update.
    > > I called corporate customer service today, they could not find a
    > > port request (no big surprise). However, this rep then called
    > > the porting center to check, and found out what needed to be
    > > done. She faxed a letter to me which I simply had to write my
    > > old number, sign and date, and fax back to them, to what turned
    > > out to be the porting center in Tennessee (the area code was
    > > 615, while customer service I deal with is in area code 845). I
    > > happened to be near a Verizon Wireless store tonight on my way
    > > home, so I stopped in and they faxed it for me, so hopefully the
    > > porting process will actually get started tomorrow.
    > >
    > > Bill

    >
    > So here's the final chapter. After faxing over the paperwork on
    > Monday evening, I still was not seeing the status at the website
    > mentioned earlier, so I called the business customer service
    > line again. I called at around 6pm, and I got the same person I
    > had spoken to on Monday (which was really convenient because I
    > was going to ask for her as she seemed to be the most competent
    > VZW person I had spoken to. She called the porting center, and
    > came back a few minutes later to say that the phone was ready to
    > port, and she was going to put me on hold while they did the
    > switch. She returned after a few minutes and instructed me to
    > reprogram the phone, and it was done.
    >
    > Now, as it turns out, my AT&T line was already disconnected as
    > of around noon today because my daughter, who had been carrying
    > the phone around, tried to make a call and was unable to. So I
    > don't full understand why Verizon didn't do the port immediately
    > at that point; maybe they don't check the status constantly or
    > have a backlog of other phones to finish porting? In any event,
    > it seems to have worked out ok. My AT&T phone is cancelled
    > before my new billing period began. One strange thing is I seem
    > to have a balance of $5.99 on my AT&T account. I wonder if they
    > charged me for cancelling the line?
    >
    > Bill

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