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T-Mobile's Comet Entry Level Android Phone with Wi-Fi, quad-bandGSM, and 1700/2100 W-CDMA, Personal

Discussion in 'alt.cellular.verizon' started by SMS, Jan 21, 2011.

  1. SMS

    SMS Guest

    On 1/29/2011 8:16 AM, SMS wrote:

    > AT&T has a
    > cell in Yosemite Valley, and someone asked me to check if their iPhone
    > would work there. The answer is yes, but only on 2G. Verizon has no
    > tower, but can roam onto a partner, and supposedly this extends to 3G
    > data as of late last year.


    BTW roaming data is NOT working on Verizon, and as far as I have seen
    every adult chaperone and teacher except one on this trip is on Verizon.
    The one person with an iPhone does have EDGE data. Fortunately there is
    free WiFi. Voice coverage is fine except T-Mobile has no coverage
    anymore here, due to the end of AT&T roaming.

    Rather strange to see so few iPhones, but since the school is in a Bay
    Area city with spotty AT&T coverage it's not surprising. I'm sure when
    the Verizon iPhone comes out a lot of these people will get one. The
    school is about 100 meters or so from Apple's headquarters.
     



    › See More: T-Mobile's Comet Entry Level Android Phone with Wi-Fi, quad-bandGSM, and 1700/2100 W-CDMA, Personal
  2. SMS

    SMS Guest

    On 2/2/2011 8:42 PM, Todd Allcock wrote:
    > At 31 Jan 2011 23:49:18 -0800 SMS wrote:
    >> On 1/29/2011 8:16 AM, SMS wrote:
    >>
    >>> AT&T has a
    >>> cell in Yosemite Valley, and someone asked me to check if their iPhone
    >>> would work there. The answer is yes, but only on 2G. Verizon has no
    >>> tower, but can roam onto a partner, and supposedly this extends to 3G
    >>> data as of late last year.

    >>
    >> BTW roaming data is NOT working on Verizon, and as far as I have seen
    >> every adult chaperone and teacher except one on this trip is on
    >> Verizon. The one person with an iPhone does have EDGE data.

    >
    > So essentially, in this case, it's AT&T who has "A Map For That." ;)


    LOL, yes. AT&T should rush out and do a commercial.

    And there were actually several adults in other groups with iPhones that
    I saw later in the week. We didn't let the kids bring any electronics on
    this trip, and they were going into withdrawls after six days.
     
  3. SMS

    SMS Guest

    On 1/21/2011 2:39 PM, SMS wrote:
    > <http://newspaperads.mercurynews.com/FSI/Page.aspx?advid=200177&loc=53824&fsi=15267&version=Mercury>
    > (bottom left)
    >
    > If you're like many people, you have your regular cell phone service on
    > Verizon because of the coverage, but you need a GSM phone into which you
    > can stick a prepaid SIM card for when you travel to Europe or Asia.
    >
    > This is a pretty good deal on a basic Android phone with Wi-Fi.
    > Amazingly it has the 900, 1700, and 2100 MHz W-CDMA bands, which is
    > something you can't even get on an iPhone, but unfortunately it has no
    > W-CDMA 800.


    Well my $119 Comet arrived yesterday and it's going back today. It will
    not charge. When you plug in a charger the Android charge symbol changes
    to the charging indication for a few seconds then it stops charging even
    though it knows that a charger is plugged in. Tried several chargers and
    the computer.

    Calling T-Mobile was a two hour nightmare of being transferred,
    disconnected, and pressing various numbers to no avail. At one point I
    was stuck in a loop of 'Press 1 for English or 2 for Spanish' but no
    amount of pressing 1 or 2 got me out of the loop. One person told me I
    had to go to UPS and pay for return shipping myself. One person insisted
    that the SIM card that came with the phone had to be activated before I
    could return it. One person thought that it wouldn't charge if the SIM
    card wasn't activated.

    They apparently had no way to send a replacement so I gave up and will
    return it and wait for it to go on sale again.
     
  4. Steve Sobol

    Steve Sobol Guest

    Re: T-Mobile's Comet Entry Level Android Phone with Wi-Fi, quad-band GSM, and 1700/2100 W-CDMA, Personal HotSpot for $140

    In article <4d5168ae$0$10592$742ec2ed@news.sonic.net>,
    scharf.steven@geemail.com says...

    > Calling T-Mobile was a two hour nightmare of being transferred,
    > disconnected, and pressing various numbers to no avail. At one point I
    > was stuck in a loop of 'Press 1 for English or 2 for Spanish' but no
    > amount of pressing 1 or 2 got me out of the loop. One person told me I
    > had to go to UPS and pay for return shipping myself. One person insisted
    > that the SIM card that came with the phone had to be activated before I
    > could return it. One person thought that it wouldn't charge if the SIM
    > card wasn't activated.
    >
    > They apparently had no way to send a replacement so I gave up and will
    > return it and wait for it to go on sale again.


    Aside from the recent long waits (which, as I posted earlier on the T-Mo
    newsgroup, are due to the temporary closing of six T-Mo call centers due
    to weather), I have never experienced a nightmare like the one you
    describe. In fact, I had an issue with my first MyTouch and had ZERO
    problems replacing it with the MyTouch I currently have.

    I would have expected a lot better from them.



    --
    Steve Sobol - Programming/Web Dev/IT Support
    Apple Valley, CA
    sjsobol@JustThe.net
     
  5. Travis James

    Travis James Guest

    On 2/8/2011 8:00 AM, SMS wrote:

    > Well my $119 Comet arrived yesterday and it's going back today. It will
    > not charge. When you plug in a charger the Android charge symbol changes
    > to the charging indication for a few seconds then it stops charging even
    > though it knows that a charger is plugged in. Tried several chargers and
    > the computer.
    >
    > Calling T-Mobile was a two hour nightmare of being transferred,
    > disconnected, and pressing various numbers to no avail. At one point I
    > was stuck in a loop of 'Press 1 for English or 2 for Spanish' but no
    > amount of pressing 1 or 2 got me out of the loop. One person told me I
    > had to go to UPS and pay for return shipping myself. One person insisted
    > that the SIM card that came with the phone had to be activated before I
    > could return it. One person thought that it wouldn't charge if the SIM
    > card wasn't activated.
    >


    Mine came (from T-Mobile) with very clear return instructions and a
    prepaid UPS return label.
     
  6. Re: T-Mobile's Comet Entry Level Android Phone with Wi-Fi, quad-band GSM, and 1700/2100 W-CDMA, Personal HotSpot for $140

    SMS <scharf.steven@geemail.com> wrote:

    >Well my $119 Comet arrived yesterday and it's going back today. It will
    >not charge. When you plug in a charger the Android charge symbol changes
    >to the charging indication for a few seconds then it stops charging even
    >though it knows that a charger is plugged in. Tried several chargers and
    >the computer.


    sorry to hear that!

    disappointing I bet
     
  7. tlvp

    tlvp Guest

    On Tue, 08 Feb 2011 11:00:47 -0500, SMS <scharf.steven@geemail.com> wrote:

    > On 1/21/2011 2:39 PM, SMS wrote:
    >> <http://newspaperads.mercurynews.com/FSI/Page.aspx?advid=200177&loc=53824&fsi=15267&version=Mercury>
    >> (bottom left)
    >>
    >> If you're like many people, you have your regular cell phone service on
    >> Verizon because of the coverage, but you need a GSM phone into which you
    >> can stick a prepaid SIM card for when you travel to Europe or Asia.
    >>
    >> This is a pretty good deal on a basic Android phone with Wi-Fi.
    >> Amazingly it has the 900, 1700, and 2100 MHz W-CDMA bands, which is
    >> something you can't even get on an iPhone, but unfortunately it has no
    >> W-CDMA 800.

    >
    > Well my $119 Comet arrived yesterday and it's going back today. It will
    > not charge. When you plug in a charger the Android charge symbol changes
    > to the charging indication for a few seconds then it stops charging even
    > though it knows that a charger is plugged in. Tried several chargers and
    > the computer.


    Any chance it's because its battery is already fully charged out of the box?
    Certainly the behavior you describe is what all my phones do when they're no
    longer in need of a charge :) .

    > Calling T-Mobile was a two hour nightmare of being transferred,
    > disconnected, and pressing various numbers to no avail. At one point I
    > was stuck in a loop of 'Press 1 for English or 2 for Spanish' but no
    > amount of pressing 1 or 2 got me out of the loop.


    Hang up, call again, and, as much as possible, just respond "Agent" to all
    prompts -- or, to add a bit of variety, try "Representative" :) .

    > ... One person told me I
    > had to go to UPS and pay for return shipping myself. One person insisted
    > that the SIM card that came with the phone had to be activated before I
    > could return it. One person thought that it wouldn't charge if the SIM
    > card wasn't activated.
    >
    > They apparently had no way to send a replacement so I gave up and will
    > return it and wait for it to go on sale again.


    Truly, it's like it says in the Bhagavad Gita: to achieve enduring happiness,
    you must learn to renounce all desires, and to accept having to return the phone.

    :) .

    Cheers, -- tlvp
    --
    Avant de repondre, jeter la poubelle, SVP
     
  8. SMS

    SMS Guest

    On 2/8/2011 3:33 PM, tlvp wrote:

    > Any chance it's because its battery is already fully charged out of the
    > box?
    > Certainly the behavior you describe is what all my phones do when
    > they're no
    > longer in need of a charge :) .


    It showed 46% to start. Now it's down to 43%. However an LED does come
    on when you plug in the charger so the phone knows the charger is connected.

    > Hang up, call again, and, as much as possible, just respond "Agent" to all
    > prompts -- or, to add a bit of variety, try "Representative" :) .


    Did that. Sometimes it works. The 1 for English 2 for Spanish loop was
    bizarre. Their phone system needs some serious work.

    > Truly, it's like it says in the Bhagavad Gita: to achieve enduring
    > happiness,
    > you must learn to renounce all desires, and to accept having to return
    > the phone.


    Very surprising to me that none of the many people I talked to had the
    slightest idea of how to send out a replacement handset. It was just
    taking too much energy and getting me upset. Better to cut the losses
    and send it back. No big deal.

    It's just amazing that T-Mobile gets kudos for their customer support. I
    never had support that abysmal from Verizon, Cingular, or AT&T.
     
  9. tlvp

    tlvp Guest

    On Tue, 08 Feb 2011 19:54:32 -0500, SMS <scharf.steven@geemail.com> wrote:

    > On 2/8/2011 3:33 PM, tlvp wrote:
    >
    >> Any chance it's because its battery is already fully charged out of the
    >> box?
    >> Certainly the behavior you describe is what all my phones do when
    >> they're no
    >> longer in need of a charge :) .

    >
    > It showed 46% to start. Now it's down to 43%. However an LED does come
    > on when you plug in the charger so the phone knows the charger is connected.


    OK, charging logic badly impaired, needs repair/refurbishing I quite agree.

    >> Hang up, call again, and, as much as possible, just respond "Agent" to all
    >> prompts -- or, to add a bit of variety, try "Representative" :) .

    >
    > Did that. Sometimes it works. The 1 for English 2 for Spanish loop was
    > bizarre. Their phone system needs some serious work.


    I'm with you there.

    >> Truly, it's like it says in the Bhagavad Gita: to achieve enduring
    >> happiness,
    >> you must learn to renounce all desires, and to accept having to return
    >> the phone.

    >
    > Very surprising to me that none of the many people I talked to had the
    > slightest idea of how to send out a replacement handset. It was just
    > taking too much energy and getting me upset. Better to cut the losses
    > and send it back. No big deal.


    Good attitude to take.

    > It's just amazing that T-Mobile gets kudos for their customer support. I


    I'm sure they get the best kudos the money they pay their survey company can buy :) .

    > ... never had support that abysmal from Verizon, Cingular, or AT&T.


    Me neither ... but then, I never had cellular service from any of those, either :) .
    Only a bit of GSM SIM-subsidy unlocking, from at&t, who were very good about that.

    Cheers, -- tlvp
    --
    Avant de repondre, jeter la poubelle, SVP
     
  10. Steve Sobol

    Steve Sobol Guest

    Re: T-Mobile's Comet Entry Level Android Phone with Wi-Fi, quad-band GSM, and 1700/2100 W-CDMA, Personal HotSpot for $140

    In article <4d51e5c8$0$10522$742ec2ed@news.sonic.net>,
    scharf.steven@geemail.com says...


    > It's just amazing that T-Mobile gets kudos for their customer support. I
    > never had support that abysmal from Verizon, Cingular, or AT&T.


    Not ONCE in over five years of being a T-Mobile customer have I
    experienced support anywhere *near* that bad from T-Mobile.

    In fact, my T-Mo CS experiences have been overwhelmingly good.

    I'm experiencing extra-long hold times now, and have for about a month
    or two, but as mentioned, they've been very short-staffed due to severe
    weather issues. That is obviously a temporary problem.

    I *have* been lied to about network issues in this area, by Verizon.


    --
    Steve Sobol - Programming/Web Dev/IT Support
    Apple Valley, CA
    sjsobol@JustThe.net
     
  11. Todd Allcock

    Todd Allcock Guest

    Re: T-Mobile's Comet Entry Level Android Phone with Wi-Fi, quad-band GSM, and1700/2100 W-CDMA, Personal HotSpot for $140

    At 08 Feb 2011 08:00:47 -0800 SMS wrote:
    > On 1/21/2011 2:39 PM, SMS wrote:


    > Well my $119 Comet arrived yesterday and it's going back today. It will
    > not charge. When you plug in a charger the Android charge symbol
    > changes to the charging indication for a few seconds then it stops
    > charging even though it knows that a charger is plugged in. Tried
    > several chargers and the computer.
    >
    > Calling T-Mobile was a two hour nightmare of being transferred,
    > disconnected, and pressing various numbers to no avail. At one point I
    > was stuck in a loop of 'Press 1 for English or 2 for Spanish' but no
    > amount of pressing 1 or 2 got me out of the loop.


    Sometimes you've got to think outside the box- did you try pressing "3"?
    ;)


    > One person told me I
    > had to go to UPS and pay for return shipping myself. One person
    > insisted that the SIM card that came with the phone had to be activated
    > before I could return it. One person thought that it wouldn't charge if
    > the SIM card wasn't activated.



    I haven't swapped a dead phone with them in a long time, but IIRC, the
    phone needs to be active on an account to be exchanged. Activating
    (wasting) the new SIM might have done it. Hitting a brick-and-mortal
    store with the web receipt might have worked too. (Though I have two
    postpaid lines with them so I probably have a little more leverage when
    negotiating with them than you might.)

    > They apparently had no way to send a replacement so I gave up and will
    > return it and wait for it to go on sale again.



    Sadly T-Mo's once legendary customer service has eroded considerably over
    the ten years I've been with them. Even sadder, they're probably still
    the best of the big four! :(
     
  12. SMS

    SMS Guest

    On 2/8/2011 9:10 PM, Todd Allcock wrote:

    > Sadly T-Mo's once legendary customer service has eroded considerably over
    > the ten years I've been with them. Even sadder, they're probably still
    > the best of the big four! :(


    That's really sad. I have had minimal contact with Verizon support over
    the years, usually just to update the credit card for billing.

    The last time I called I was trying to find out if Puerto Rico was
    included in my plan. Called three times, got two different answers,
    including the answer changing during the call from no to yes.

    About six years ago I was trying to find out if roaming in Alaska was
    included. Called three times, got two different answers (one of which
    included the statement 'Alaska is our 50th state you know).
     
  13. DevilsPGD

    DevilsPGD Guest

    Re: T-Mobile's Comet Entry Level Android Phone with Wi-Fi, quad-band GSM, and 1700/2100 W-CDMA, Personal HotSpot for $140

    In message <4d52af57$0$10601$742ec2ed@news.sonic.net> SMS
    <scharf.steven@geemail.com> was claimed to have wrote:

    >On 2/8/2011 9:10 PM, Todd Allcock wrote:
    >
    >> Sadly T-Mo's once legendary customer service has eroded considerably over
    >> the ten years I've been with them. Even sadder, they're probably still
    >> the best of the big four! :(

    >
    >That's really sad. I have had minimal contact with Verizon support over
    >the years, usually just to update the credit card for billing.
    >
    >The last time I called I was trying to find out if Puerto Rico was
    >included in my plan. Called three times, got two different answers,
    >including the answer changing during the call from no to yes.


    Isn't Verizon the same company that doesn't know the difference between
    dollars and cents?
     
  14. SMS

    SMS Guest

    On 2/9/2011 12:25 PM, DevilsPGD wrote:

    <snip>

    > Isn't Verizon the same company that doesn't know the difference between
    > dollars and cents?


    Yes. That's a classic.

    "http://www.youtube.com/watch?v=D2isSJKntbg"
     

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