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Trading in broken phone for new model???

Discussion in 'General Verizon Service' started by nyjets777, Dec 20, 2005.

  1. nyjets777

    nyjets777 New Member

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    My current phone is an E815. It is my third E815, and it seems to be having the same problems as the last two. My question is, if I went to the verizon store to trade this one in, would they allow me to trade it in for a RAZR and pay the difference? Any insight would be appreciated, thanks. :)



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  2. BUmmedic

    BUmmedic New Member

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    Supposedly, there's a three strike lemon rule with Verizon that many members in other forums have spoken of. I can't remember the exact details, but if you go through three of the same phone, you're entitled to move on to a different phone. Now, here's where things get sticky. I have heard some say that this is interpreted as moving to a different phone manufacturer (i.e., moto e815 bad x3, then move to an LG model, etc.). I'm also unsure if they give you a full refund and allow you to purchase another phone at new customer/upgrade pricing, or if they take the trade and you pay the difference. I would call CS, explain the situation (emphasize that you love the phone, but it's the third you've had and your issues are unresolved. Then politely ask if there's anything else that can be done besides trading it in for the same model again). Of course, this all assumes that you bought the phone through Verizon and they (or you) have records/receipts of your purchases and trade-ins. Hope this helps.

    PS - what problems are you experiencing with your e815?

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