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Upset with Verizon

Discussion in 'alt.cellular.verizon' started by Rich, Sep 12, 2003.

  1. Mike Bagley

    Mike Bagley Guest

    I had a somewhat similar experience from Mackinac Island this weekend. I
    also had my phone set on digital only and mine also said ExtendedNetwork
    while in stand-by mode. But I noticed that as soon as I placed a call,
    it would go into solid roam mode or even analog roam (and I had it set
    to digital only). I am guessing that the problem was as follows: Even
    though I was in digital ExtendedNetwork, I only had 0 or 1 bar of signal
    strength. I guess that when I placed the call, there wasn't enough
    signal strength so it grabbed on to another signal which was roaming.
    All of my calls said ExtendedNetwork before I placed them. I don't know
    yet if I'll be billed but I already sent VZW notice that all calls were
    made while in ExtendedNetwork. I will see how this comes out.


    Rich <mathwhiz@mathwhiz.org> wrote in article
    <P3q8b.230181$2x.64540@rwcrnsc52.ops.asp.att.net>:
    > I don't normally get upset when calling Verizon, but this time they made
    > me mad. I called to get my roaming charges credited for my calls from
    > the UP. And he's like - if you look at the map you'll see that
    > Marquette isn't in the red area. I told him that my phone said
    > "Extended Network". He just kept saying that it wasn't on the map. He
    > did credit the charges, and filed a trouble ticket for my phone showing
    > Extended up there. But he also put a notation on my account so that I
    > wouldn't get future credits for calling from the Marquette area. I
    > asked him if I couldn't go by the roaming indicator, than what does it
    > mean, and never did get an answer to that question.
    >
    > Rich
    >


    [posted via phonescoop.com]



    › See More: Upset with Verizon
  2. RDAEX

    RDAEX Guest

    Hope you guys havent gotten used to credits and willingness to help from
    CS.
    From what Ive been told about the new billing systems, (unknown to me
    whether they are moving to I2K or VISION, probably I2K) there is no way
    to add recurring credits, in either $ amounts, or extra minutes.

    OH and MI were kind of an oddity with that, as I could put a credit on
    an account and let it ride for up to 36 months, or put extra minutes on
    one, and let it ride for unlimited time.
    Made it very nice to be ABLE to give people a little extra if they
    deserved it once in a while.. but customers got used to it, and started
    ASKING for it hand over fist, late fees, roaming, when they got roaming
    EVERY month from the SAME area and SAME sid, etc. etc. etc.

    Give an inch......

    --
    This post brought to you by the letters F and U


    Rich <mathwhiz@mathwhiz.org> wrote in article
    <BeI8b.330671$cF.100877@rwcrnsc53>:
    > Steven J Sobol wrote:
    > > Rich <mathwhiz@mathwhiz.org> wrote:
    > >
    > >
    > >>I also think I still may be on an old billing system, as our online
    > >>account access is still running of an airtouch server.

    > >
    > >
    > > custcare-somethingorother.app.airtouch.com?
    > >
    > > Yeah, Ohio and Michigan are on OMNI. They are supposed to switch over to
    > > the new billing system used by the rest of the eastern US in a month or
    > > so. (this information is from other posts here by people who should know :)
    > >

    >
    > Yeah - that's the one. I don't mind being on it, it's just it will be
    > nice once their is more consistancy across the Verizon network - which I
    > know they've been working towards.
    >
    > Rich
    >


    [posted via phonescoop.com]
  3. RDAEX

    RDAEX Guest

    I dont see how you can expect a credit for that.. unless you mean as
    soon as you pushed send, you hung up when you saw it go to roam... then
    in which case, a couple of bucks because of a carrier billing send to
    end (thereby charging you .69 for a 1 second call) seems like no big
    thing.

    If you made the calls, and continued to talk, however, no credit is in
    order, IMO

    --
    This post brought to you by the letters F and U


    mikeb1737@cs.com (Mike Bagley) wrote in article
    <vm8o3en2mjq588@corp.supernews.com>:
    > I had a somewhat similar experience from Mackinac Island this weekend. I
    > also had my phone set on digital only and mine also said ExtendedNetwork
    > while in stand-by mode. But I noticed that as soon as I placed a call,
    > it would go into solid roam mode or even analog roam (and I had it set
    > to digital only). I am guessing that the problem was as follows: Even
    > though I was in digital ExtendedNetwork, I only had 0 or 1 bar of signal
    > strength. I guess that when I placed the call, there wasn't enough
    > signal strength so it grabbed on to another signal which was roaming.
    > All of my calls said ExtendedNetwork before I placed them. I don't know
    > yet if I'll be billed but I already sent VZW notice that all calls were
    > made while in ExtendedNetwork. I will see how this comes out.
    >
    >
    > Rich <mathwhiz@mathwhiz.org> wrote in article
    > <P3q8b.230181$2x.64540@rwcrnsc52.ops.asp.att.net>:
    > > I don't normally get upset when calling Verizon, but this time they made
    > > me mad. I called to get my roaming charges credited for my calls from
    > > the UP. And he's like - if you look at the map you'll see that
    > > Marquette isn't in the red area. I told him that my phone said
    > > "Extended Network". He just kept saying that it wasn't on the map. He
    > > did credit the charges, and filed a trouble ticket for my phone showing
    > > Extended up there. But he also put a notation on my account so that I
    > > wouldn't get future credits for calling from the Marquette area. I
    > > asked him if I couldn't go by the roaming indicator, than what does it
    > > mean, and never did get an answer to that question.
    > >
    > > Rich
    > >

    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]
  4. Not Me

    Not Me Guest

    | I dont see how you can expect a credit for that.. unless you mean as
    | soon as you pushed send, you hung up when you saw it go to roam... then
    | in which case, a couple of bucks because of a carrier billing send to
    | end (thereby charging you .69 for a 1 second call) seems like no big
    | thing.
    |
    | If you made the calls, and continued to talk, however, no credit is in
    | order, IMO

    Why VZN does not provide the option of BLOCKING all calls that result in a
    $0.69 per min charge. The system is capable of doing it. The concept was
    discussed in industry standards groups years ago.
  5. RDAEX

    RDAEX Guest

    Becase contrary to popular belief, Verizon (or any company) doesnt do
    ONLY what its customers feel is best, they do what makes them the most
    money... and .69 a minute makes them a GOOD chunk of money.

    --
    This post brought to you by the letters F and U


    "Not Me" <me@privacy.net> wrote in article
    <bk4e45$orit7$1@ID-204939.news.uni-berlin.de>:
    > | I dont see how you can expect a credit for that.. unless you mean as
    > | soon as you pushed send, you hung up when you saw it go to roam... then
    > | in which case, a couple of bucks because of a carrier billing send to
    > | end (thereby charging you .69 for a 1 second call) seems like no big
    > | thing.
    > |
    > | If you made the calls, and continued to talk, however, no credit is in
    > | order, IMO
    >
    > Why VZN does not provide the option of BLOCKING all calls that result in a
    > $0.69 per min charge. The system is capable of doing it. The concept was
    > discussed in industry standards groups years ago.
    >
    >
    >
    >


    [posted via phonescoop.com]
  6. RDAEX <BLAH@blah.com> wrote:
    > Becase contrary to popular belief, Verizon (or any company) doesnt do
    > ONLY what its customers feel is best, they do what makes them the most
    > money... and .69 a minute makes them a GOOD chunk of money.


    Which is fine as long as the customers don't have a reasonable expectation
    that they will not get charged roaming.

    I try to remember to update my PRL before each big roadtrip. As long as
    I'm current, if the ERI banner says Extended, I'm damned well going to
    expect that I will be billed accordingly. I really do not think that's
    unreasonable.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  7. VZW Guy

    VZW Guy Guest

    Then Let me ask, why you can't just look at your phone just before you
    place a call to see if your roaming or not, OR set up the call gaurd
    feature most phones have to require your consent before placing a call
    while in roam?

    --
    Statements made by me are of my opinion and knowledge, and do not
    express those by Verizon Wireless(R).
    Any information I give is subject to change without notice, and may not
    be completely accurate.



    > Why VZN does not provide the option of BLOCKING all calls that result in a
    > $0.69 per min charge. The system is capable of doing it. The concept was
    > discussed in industry standards groups years ago.



    [posted via phonescoop.com]
  8. VZW Guy <vzwguy2004@yahoo.com> wrote:
    > Then Let me ask, why you can't just look at your phone just before you
    > place a call to see if your roaming or not


    Go back and read the top of the thread. The ERI banner said "Extended
    Network" and the OP therefore expected to not be charged roaming.

    >, OR set up the call gaurd
    > feature most phones have to require your consent before placing a call
    > while in roam?


    Most of the time that limits you to your home SID and locks out
    SIDs on the Extended Network that you would normally be able to use at
    no extra charge (except airtime).

    The solution: VZW needs to fix its PRLs. And in Michigan, in particular,
    Alltel CDMA SID 244 needs to be Extended. Alltel and Verizon have sweetheart
    roaming deals with each other; why Verizon would continue to prefer to put
    its customers into more expensive* analog roaming on RFB instead of digital
    roaming on Alltel is beyond me, unless they simply don't want to make SID
    244 Extended.

    *and by more expensive, I mean for the carrier, not for the customers.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  9. VZW Guy

    VZW Guy Guest

    That wasn't in responce to the starter of this thread.. I undertsand his
    problem.. I was replying to someone elses post..

    --
    Statements made by me are of my opinion and knowledge, and do not
    express those by Verizon Wireless(R).
    Any information I give is subject to change without notice, and may not
    be completely accurate.


    Steven J Sobol <sjsobol@JustThe.net> wrote in article
    <N_6cnTqJvvIzhPuiU-KYvw@lmi.net>:
    > VZW Guy <vzwguy2004@yahoo.com> wrote:
    > > Then Let me ask, why you can't just look at your phone just before you
    > > place a call to see if your roaming or not

    >
    > Go back and read the top of the thread. The ERI banner said "Extended
    > Network" and the OP therefore expected to not be charged roaming.
    >
    > >, OR set up the call gaurd
    > > feature most phones have to require your consent before placing a call
    > > while in roam?

    >
    > Most of the time that limits you to your home SID and locks out
    > SIDs on the Extended Network that you would normally be able to use at
    > no extra charge (except airtime).
    >
    > The solution: VZW needs to fix its PRLs. And in Michigan, in particular,
    > Alltel CDMA SID 244 needs to be Extended. Alltel and Verizon have sweetheart
    > roaming deals with each other; why Verizon would continue to prefer to put
    > its customers into more expensive* analog roaming on RFB instead of digital
    > roaming on Alltel is beyond me, unless they simply don't want to make SID
    > 244 Extended.
    >
    > *and by more expensive, I mean for the carrier, not for the customers.
    >
    > --
    > JustThe.net Internet & Multimedia Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net


    [posted via phonescoop.com]
  10. Rich

    Rich Guest

    Steven J Sobol wrote:
    > VZW Guy <vzwguy2004@yahoo.com> wrote:
    >
    >>Then Let me ask, why you can't just look at your phone just before you
    >>place a call to see if your roaming or not

    >
    >
    > Go back and read the top of the thread. The ERI banner said "Extended
    > Network" and the OP therefore expected to not be charged roaming.
    >
    >
    >>, OR set up the call gaurd
    >>feature most phones have to require your consent before placing a call
    >>while in roam?

    >
    >
    > Most of the time that limits you to your home SID and locks out
    > SIDs on the Extended Network that you would normally be able to use at
    > no extra charge (except airtime).
    >
    > The solution: VZW needs to fix its PRLs. And in Michigan, in particular,
    > Alltel CDMA SID 244 needs to be Extended. Alltel and Verizon have sweetheart
    > roaming deals with each other; why Verizon would continue to prefer to put
    > its customers into more expensive* analog roaming on RFB instead of digital
    > roaming on Alltel is beyond me, unless they simply don't want to make SID
    > 244 Extended.
    >
    > *and by more expensive, I mean for the carrier, not for the customers.
    >


    Actually - SID 244 is marked as extended, but when 244 came from the
    Marquette area, it didn't bill properly. Other calls on SID 244 in
    other parts of the state billed properly.

    Rich
  11. Rich <mathwhiz@mathwhiz.org> wrote:

    > Actually - SID 244 is marked as extended, but when 244 came from the
    > Marquette area, it didn't bill properly. Other calls on SID 244 in
    > other parts of the state billed properly.


    Ok, fine; PRL is OK, billing system is b0rked. Works for me. :)

    I am confused, though - I thought at some point that you were talking
    about roaming on RFB which was supposed to be extended. But it's been
    a long thread...

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  12. Rich

    Rich Guest

    Steven J Sobol wrote:
    > Rich <mathwhiz@mathwhiz.org> wrote:
    >
    >
    >>Actually - SID 244 is marked as extended, but when 244 came from the
    >>Marquette area, it didn't bill properly. Other calls on SID 244 in
    >>other parts of the state billed properly.

    >
    >
    > Ok, fine; PRL is OK, billing system is b0rked. Works for me. :)
    >
    > I am confused, though - I thought at some point that you were talking
    > about roaming on RFB which was supposed to be extended. But it's been
    > a long thread...
    >


    I'm sure I've mentioned that about 10 times in various posts. There are
    sections of Michigan where there is digital Alltel, but RFB is higher on
    the list, so we roam on that. It's is clearly marked as roaming, and
    was billed that way. I (and others) just feel that RFB should be lower,
    so we roam on Alltel which is Extended.

    Rich
  13. RDAEX

    RDAEX Guest

    Agreed wholeheartedy.. you know me better than to think otherwise..
    My point was, the original poster pondered why VZW wouldnt let you
    "BLOCK" roaming from ever happening.. and I pointed out that wasnt a
    good business move.
    --
    This post brought to you by the letters F and U


    Steven J Sobol <sjsobol@JustThe.net> wrote in article
    <75qdnT_eBuF4cPiiU-KYuA@lmi.net>:
    > RDAEX <BLAH@blah.com> wrote:
    > > Becase contrary to popular belief, Verizon (or any company) doesnt do
    > > ONLY what its customers feel is best, they do what makes them the most
    > > money... and .69 a minute makes them a GOOD chunk of money.

    >
    > Which is fine as long as the customers don't have a reasonable expectation
    > that they will not get charged roaming.
    >
    > I try to remember to update my PRL before each big roadtrip. As long as
    > I'm current, if the ERI banner says Extended, I'm damned well going to
    > expect that I will be billed accordingly. I really do not think that's
    > unreasonable.
    >
    > --
    > JustThe.net Internet & Multimedia Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net


    [posted via phonescoop.com]
  14. Tonya Fultz

    Tonya Fultz Guest

    You can block roaming by switching to the SingleRate National Plan.




    BLAH@BLAH.COM (RDAEX ) wrote in article
    <vmeen69liliq17@corp.supernews.com>:
    > Agreed wholeheartedy.. you know me better than to think otherwise..
    > My point was, the original poster pondered why VZW wouldnt let you
    > "BLOCK" roaming from ever happening.. and I pointed out that wasnt a
    > good business move.
    > --
    > This post brought to you by the letters F and U
    >
    >
    > Steven J Sobol <sjsobol@JustThe.net> wrote in article
    > <75qdnT_eBuF4cPiiU-KYuA@lmi.net>:
    > > RDAEX <BLAH@blah.com> wrote:
    > > > Becase contrary to popular belief, Verizon (or any company) doesnt do
    > > > ONLY what its customers feel is best, they do what makes them the most
    > > > money... and .69 a minute makes them a GOOD chunk of money.

    > >
    > > Which is fine as long as the customers don't have a reasonable expectation
    > > that they will not get charged roaming.
    > >
    > > I try to remember to update my PRL before each big roadtrip. As long as
    > > I'm current, if the ERI banner says Extended, I'm damned well going to
    > > expect that I will be billed accordingly. I really do not think that's
    > > unreasonable.
    > >
    > > --
    > > JustThe.net Internet & Multimedia Services
    > > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > > Steve Sobol, Proprietor
    > > 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net

    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]
  15. RDAEX

    RDAEX Guest

    <smacks forhead>
    nevermind... lol

    --
    This post brought to you by the letters F and U


    racecarqueen@columbus.rr.com (Tonya Fultz) wrote in article
    <vmehcb1duedc3b@corp.supernews.com>:
    > You can block roaming by switching to the SingleRate National Plan.
    >
    >
    >
    >
    > BLAH@BLAH.COM (RDAEX ) wrote in article
    > <vmeen69liliq17@corp.supernews.com>:
    > > Agreed wholeheartedy.. you know me better than to think otherwise..
    > > My point was, the original poster pondered why VZW wouldnt let you
    > > "BLOCK" roaming from ever happening.. and I pointed out that wasnt a
    > > good business move.
    > > --
    > > This post brought to you by the letters F and U
    > >
    > >
    > > Steven J Sobol <sjsobol@JustThe.net> wrote in article
    > > <75qdnT_eBuF4cPiiU-KYuA@lmi.net>:
    > > > RDAEX <BLAH@blah.com> wrote:
    > > > > Becase contrary to popular belief, Verizon (or any company) doesnt do
    > > > > ONLY what its customers feel is best, they do what makes them the most
    > > > > money... and .69 a minute makes them a GOOD chunk of money.
    > > >
    > > > Which is fine as long as the customers don't have a reasonable expectation
    > > > that they will not get charged roaming.
    > > >
    > > > I try to remember to update my PRL before each big roadtrip. As long as
    > > > I'm current, if the ERI banner says Extended, I'm damned well going to
    > > > expect that I will be billed accordingly. I really do not think that's
    > > > unreasonable.
    > > >
    > > > --
    > > > JustThe.net Internet & Multimedia Services
    > > > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > > > Steve Sobol, Proprietor
    > > > 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net

    > >
    > > [posted via phonescoop.com]

    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]
  16. Joel Horner

    Joel Horner Guest

    Disgruntled Rep <getbent@hotmail.com> wrote:

    > No matter what the alpha tag on the phone reads - most (if not all)
    > w/less carriers do not bill according to what it says - they bill
    > according to your coverage map.


    The "educational" materials provided to me by Verizon when I signed up
    for AC stated to rely on the banner. They made a big deal out of using
    that as an indication of the ability to roam without charge.

    That said, the hypothesis above doesn't mesh well with what expectations
    they're setting as a company. (Or at least what the were setting when I
    signed up.)

    Joel
  17. David S

    David S Guest

    On Tue, 16 Sep 2003 16:31:34 -0000, BLAH@BLAH.COM (RDAEX ) chose to add
    this to the great equation of life, the universe, and everything:

    >My point was, the original poster pondered why VZW wouldnt let you
    >"BLOCK" roaming from ever happening.. and I pointed out that wasnt a
    >good business move.


    My old QCP-2035a has a No Roaming setting in it. I don't have any reason to
    use it, though.

    David Streeter, "an internet god" -- Dave Barry
    --
    http://home.att.net/~dwstreeter
    Expect a train on ANY track at ANY time.
    "[In Amsterdam] you can see businesses openly selling sex, drugs and --
    most shocking of all, to Americans -- French fries with mayonnaise."
    - Dave Barry
  18. Ric

    Ric Guest

    Rich <mathwhiz@mathwhiz.org> wrote in message news:<2sv9b.268707$2x.72742@rwcrnsc52.ops.asp.att.net>...
    > Steven J Sobol wrote:
    > > Rich <mathwhiz@mathwhiz.org> wrote:
    > >
    > >
    > >>Actually - SID 244 is marked as extended, but when 244 came from the
    > >>Marquette area, it didn't bill properly. Other calls on SID 244 in
    > >>other parts of the state billed properly.

    > >
    > >
    > > Ok, fine; PRL is OK, billing system is b0rked. Works for me. :)
    > >
    > > I am confused, though - I thought at some point that you were talking
    > > about roaming on RFB which was supposed to be extended. But it's been
    > > a long thread...
    > >

    >
    > I'm sure I've mentioned that about 10 times in various posts. There are
    > sections of Michigan where there is digital Alltel, but RFB is higher on
    > the list, so we roam on that. It's is clearly marked as roaming, and
    > was billed that way. I (and others) just feel that RFB should be lower,
    > so we roam on Alltel which is Extended.
    >
    > Rich


    Probably has something to do with the actual agreements. I know many
    do specify where on the list that company will be placed. Again has
    to do with the $$ for both companies involved.
  19. RDAEX

    RDAEX Guest

    IIRC, that just was how qualcomm worded their "home only" setting..
    correct me if im wrong, i may be

    --
    This post brought to you by the letters F and U


    David S <dwstreeter@att.net> wrote in article
    <qsnhmvs63sbomevo97nn53ua3hsk0hvr1g@4ax.com>:
    > On Tue, 16 Sep 2003 16:31:34 -0000, BLAH@BLAH.COM (RDAEX ) chose to add
    > this to the great equation of life, the universe, and everything:
    >
    > >My point was, the original poster pondered why VZW wouldnt let you
    > >"BLOCK" roaming from ever happening.. and I pointed out that wasnt a
    > >good business move.

    >
    > My old QCP-2035a has a No Roaming setting in it. I don't have any reason to
    > use it, though.
    >
    > David Streeter, "an internet god" -- Dave Barry
    > --
    > http://home.att.net/~dwstreeter
    > Expect a train on ANY track at ANY time.
    > "[In Amsterdam] you can see businesses openly selling sex, drugs and --
    > most shocking of all, to Americans -- French fries with mayonnaise."
    > - Dave Barry
    >


    [posted via phonescoop.com]
  20. David S

    David S Guest

    On Thu, 18 Sep 2003 20:52:20 -0000, BLAH@BLAH.COM (RDAEX ) chose to add
    this to the great equation of life, the universe, and everything:

    >David S <dwstreeter@att.net> wrote in article
    ><qsnhmvs63sbomevo97nn53ua3hsk0hvr1g@4ax.com>:
    >> On Tue, 16 Sep 2003 16:31:34 -0000, BLAH@BLAH.COM (RDAEX ) chose to add
    >> this to the great equation of life, the universe, and everything:
    >>
    >> >My point was, the original poster pondered why VZW wouldnt let you
    >> >"BLOCK" roaming from ever happening.. and I pointed out that wasnt a
    >> >good business move.

    >>
    >> My old QCP-2035a has a No Roaming setting in it.


    >IIRC, that just was how qualcomm worded their "home only" setting..
    >correct me if im wrong, i may be


    It would still serve the OP's purpose, wouldn't it?

    David Streeter, "an internet god" -- Dave Barry
    --
    http://home.att.net/~dwstreeter
    Expect a train on ANY track at ANY time.
    Question: Bill, put these words in order to form the name of one of the
    galaxy's sexiest men: A- Tiberius, B- Captain, C- James, D- Kirk
    Answer given: Captain Tiberius James Kirk
    - when William Shatner was the last remaining player on 'Who wants to be a
    Millionaire?'

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