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Verizon contracts and deception

Discussion in 'alt.cellular.verizon' started by Derek, Oct 8, 2003.

  1. Big Poppa

    Big Poppa Guest

    Hey, I work for Verizon and can probably help you out a little.. but let
    me clarify a few things.

    Verizon does say you can change plans at anytime. It does not say it
    will not affect your contract.
    The only way to have it not effect your contract is changing plans
    withing the same promotional period.. so basically if you were on a
    prior promotion that is no longer offered, and you switch to a new plan
    being offered now, it WILL reset your contract. And what I mean by reset
    is that your contract will basically start over from the day your change
    your plan. so if you were on a 2 yr contract, and you changed plans a
    year into your contract, your 2 yr contract was restarted all over
    again.
    I can try to help you as much as I can on here, but I am not going to
    access your account.

    --
    SAVE YOUR BREATH....

    You'll need it to blow up your date.


    Derek <derek@wubbafish.net> wrote in article
    <wk1umjt1uj3d$.70iuq1wps7f5$.dlg@40tude.net>:
    > Hi All,
    >
    > I am having a hack of a time with my Verizon wireless account and
    > customer service. I was hoping I might get some advice from those who have
    > dealt with them in the past. Let me start by saying that Verizon Wireless
    > is my only choice for wireless connectivity because only their signal
    > reaches where I need to go.
    >
    > I have had had a Verizon phone since last December (2002) when I signed
    > up on a one year contract. This last August I added my wife to my plan via
    > a family share plan. At the time I was very careful to ask if my contract
    > would be affected by moving to the family share plan. We brought our own
    > phone (purchased from ebay) and did not receive any pricing subsidy.
    > Knowing that my wifes line was subject to a 1 year contract I asked about
    > receiving the "subsidy" when a phone became available that we were
    > interested in. I was also assured that my existing contract (that started
    > in December 2002) would remain as is for my phone line.
    >
    > You would not believe the trouble I have had trying to explain this to
    > the people in customer service. Even though I asked that my account be
    > notated with the above information not one Verizon rep has been able to
    > bring up the information. I have spoke with rep after rep and everytime I
    > call I get a different answer as to the actual date of my contract. I am
    > serious. It changes every time. I am at a loss as to how to proceed. I did
    > not sign any agreement that extended my contract for my line. Yet customer
    > service is telling me that by switching to the "Family Share" plan my
    > original line is extended by another year contract. What happened to
    > changing you plan at any time? I know that was their policy.
    >
    > Any suggestions on how to fight this? Thanks.
    >
    > - Drk


    [posted via phonescoop.com]



    › See More: Verizon contracts and deception
  2. Bryan Ritchie <buggsy@nowear.com> wrote:
    > As I said there are exceptions. If you want service you can get it with
    > out an agreement.
    > 1) pay full price for the phone, don't get a discount
    > 2) at the same time as #1 take the calling plan with out a discount.
    > easy!


    Oh, really?

    You work for Verizon Wireless?

    If so, do you know something I don't? AFAIK if you sign up for service
    and you are not an existing customer you MUST enter into at least a one-year
    contract. Same if you add a phone. Am I missing something?


    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  3. Not Me <me@privacy.net> wrote:

    > I drove to what was told to me was the VZN Wireless CORP HQ just north of
    > Dallas Texas off I35E. Regardless if it was the janitor's office they blew
    > me off.


    No, it's not the corporate HQ, Verizon Wireless is headquartered in the
    same location in New Jersey as the parent company is.



    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  4. Male Bomb

    Male Bomb Guest


    >
    > Oh, really?
    >
    > You work for Verizon Wireless?
    >
    > If so, do you know something I don't? AFAIK if you sign up for service
    > and you are not an existing customer you MUST enter into at least a one-year
    > contract.



    If you do CPE (customer provided equipment ) and no promo you can do no
    contract. MB

    [posted via phonescoop.com]
  5. Very to the point MB, that was what I was trying to say.
    --
    Martty


    malebomb@comcast.net (Male Bomb) wrote in article
    <vocfstrj0ach63@corp.supernews.com>:
    >
    > >
    > > Oh, really?
    > >
    > > You work for Verizon Wireless?
    > >
    > > If so, do you know something I don't? AFAIK if you sign up for service
    > > and you are not an existing customer you MUST enter into at least a one-year
    > > contract.

    >
    >
    > If you do CPE (customer provided equipment ) and no promo you can do no
    > contract. MB
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]
  6. "not Me" did you see my satements on the phones? Of course I can not
    tell you anything about your case, you were there, I was not. Here are
    the rules as I understand them:

    <note: I am not a stinkin lawyer, nor am I pretending to be one. I am
    only trying to state information in the clearest form possible. These
    OPINIONS are based on my personal knowledge>

    15 day WFG covers everything for 15days, Does not apply to resellers,
    auth agents.

    1 year manufactuer warrently against defects. covers almost nothing.
    this is a manufacturer warrenty you have to see them for it. Now you
    can have the retail store handle it for you, but it is slow and not very
    useful.

    the practices are not deceptive. You<not you directly but people in
    general) are assuming warrenties and service levels that do not exisit.
    Again i do not know your case I am speaking in generalities, you are
    speaking in detail.

    as I said all the phone IMO cost too much, break too often, and don't
    last long enough.

    Your paraphrase about not pissing off the customer might be true. On
    the second day of class in BUS101 was the'don't sell one dollar of goods
    and services for .50 cents.

    Cell service can be confusing, complex and irritating even with out the
    added layers of human errors, mistakes etc.

    Agian I do not know your story, it is possible, and by your reaction
    likely that more then one person has angered you. Also as I said the
    entire VZW company should not being rude, or lie, or any of that sort of
    thing. But you are dealing with people. And mistakes are made.

    As for resellers, auth agents etc. That is another fun topic.

    Peace my Friend

    --
    Martty


    "Not Me" <me@privacy.net> wrote in article
    <bm4otv$iqev3$1@ID-204939.news.uni-berlin.de>:
    >
    > | As I said there are exceptions. If you want service you can get it with
    > | out an agreement.
    > | 1) pay full price for the phone, don't get a discount
    > | 2) at the same time as #1 take the calling plan with out a discount.
    > | easy!
    > |
    > | AC 400 plan...39.99 400 min period. no mobile to mobile, no nights
    > | and weekends...
    > | or
    > | AC 400 plan....39.99 400 min
    > | Unlimited N&W 15.00
    > | mobile to mobile 4.99
    > | total: 60.98 plus tax
    > |
    > | both of these plans have no discount and have no service agreement.
    > |
    > | The real problem is the busy modern world we live in. How much are you
    > | willing to pay for a service? Sure every customer pays good money, and
    > | expects good service. But in the end you get what you pay for.
    >
    > <snip>
    >
    > Take my case for example VZN has lost 6+ months of service fees plus airtime
    > usage on three additional phones because there is a variable error process
    > that is ALWAYS in VZN favor. They will lose the rest of my business when
    > the contract expires.
    >
    > It cost much more to replace a customer than to keep a customer yet VZN
    > persists in these deceptive practices. Basic Marketing 101 'Don't p*ss off
    > your customer base'
    >
    > Busy modern world we live in has nothing to do with it. How about
    > delivering the service we pay for? I limped along for over a year with a
    > defective phone VZN would not repair/replace as 'warranty parts were on
    > order' Parts finally show up and I'm billed as the unit is now out of
    > warranty.
    >
    >


    [posted via phonescoop.com]
  7. Al H

    Al H Guest

    Cell companies will not even power up a phone without a contract,
    except the pre-paid plans. I've tried with a hand-me-down phone to get
    my son signed up month to month. No discounts..no new phone..just the
    basic service. No go without a one year contract.

    He stayed on pre-pay.

    (note..this was AT&T. I haven't tried it with Verizon but I'm betting
    the response would be the same)

    And I understand the ETF, its valid except that it should be
    pro-rated, as I indicated.

    On Thu, 09 Oct 2003 22:04:52 -0000, buggsy@nowear.com (Bryan Ritchie)
    wrote:

    >As I said there are exceptions. If you want service you can get it with
    >out an agreement.
    >1) pay full price for the phone, don't get a discount
    >2) at the same time as #1 take the calling plan with out a discount.
    >easy!
    >
    > AC 400 plan...39.99 400 min period. no mobile to mobile, no nights
    >and weekends...
    > or
    > AC 400 plan....39.99 400 min
    > Unlimited N&W 15.00
    > mobile to mobile 4.99
    > total: 60.98 plus tax
    >
    >both of these plans have no discount and have no service agreement.
    >
    >The real problem is the busy modern world we live in. How much are you
    >willing to pay for a service? Sure every customer pays good money, and
    >expects good service. But in the end you get what you pay for.
    >
    >If a sales person tells you someting that is too good to be true...it
    >probably is.
    >
    >Now the fast response is usally something like 'I expect to get what I
    >am buying, not this<fill in blank> service with <choose from following>:
    > Roaming, dropped calls, phones that break, etc.
    >
    > The honest response is really to read your agreement. read your
    >agreement at any service provider. The phones have very limited
    >warrenties. Roaming is possible on the majorityof plans, and reception
    >varies, calls drop. these are common complaints, but the complaints are
    >listed and talked about in your agreement. The agreement lists what VZW
    >will do and what you will do. Also be an informed consumer, not just in
    >cell phones, but in all aspects of business.
    >
    >Keep in mind the people in a company are still humans, they make errors.
    > But of course the people should never be rude, and should follow
    >through on any promise as much as they can. If they do not they are
    >wrong.
    >
    >I think the phones cost too much and do not last long enough, and are
    >too fragile. But VZW charges less then the manufacuter directly does
    >(in most cases).
    >
    >The entire idea behind a contract is this: The company will offer you
    >sevices (granted less then perfect all the time) at a discounted rate,
    >and sell you a phone at a discounted rate, for your promise to remain
    >with the company for at least 12-24 months. That is it period, nothing
    >hidden. Each discount is another promise to remain with the company
    >longer.
    >
    >cell sompanies are much nore responsive then regulated companies. In
    >the midwest the price of the AC 400 plan has dropped 5-10 dollars in the
    >last two years. that is 10 to 20%!!!
    >
    >The ETF is to try and induce the customer to fullfill the contract they
    >made. And if that fails, then to recoup the losses from having a
    >customer leave early.
    >
    >As always my friends watch the fine print.
  8. Big Poppa

    Big Poppa Guest

    You are wrong on that one my friend.. I know Sprint PCS will let you on
    a month to month option for an additional $10 per month.. But in most
    cases a contract will be more benficial. Figure it this way with my
    above example..

    Sprint PCS' ETF fee is $150

    You go on month to month for 1 yr with the extra $10. In that year you
    have paid and extra $120 so lets put it like this:

    $45 plan on a 1 yr contract, you would pay $540 before taxes in that
    year.
    $45 plan on month to month with the month to month $10 charge = $660
    before taxes.

    Now you tell me, which would you rather have $660 a yr or just $540.

    Ok say you had to cancel you contract 6 months into your
    agreement.$45x6=270+$150=$420.. You are still paying LESS than what you
    would have had you stayed on contract.

    Being on a contract is not that bad. In its simplicty all it is is an
    agreement between you and the company that you will keep your service
    with that company for the term length.

    Be happy they don't work contracts like they do apt leases. Apt leases
    will make you pay for every month remaining in the lease whether your
    there or not..

    Most Celluar companies have "Basic" plans which do not "require"
    contracts because they usually only contain a set of anytime minutes,
    and no special offers.

    And everyone should pretty much know by now, that any "Special" offer is
    going to have some type of terms with it.

    Verizon even has the "Basic" plans as well, They are pretty much the
    same anytime minutes as the promotional offers, but with no n&w minutes
    or m2m minutes.

    --
    SAVE YOUR BREATH....

    You'll need it to blow up your date.


    Al H <star111lists@mindspring.com> wrote in article
    <qu9eovo1u5cfnd6gbstccth53r1tme0f9k@4ax.com>:
    > Cell companies will not even power up a phone without a contract,
    > except the pre-paid plans. I've tried with a hand-me-down phone to get
    > my son signed up month to month. No discounts..no new phone..just the
    > basic service. No go without a one year contract.
    >
    > He stayed on pre-pay.
    >
    > (note..this was AT&T. I haven't tried it with Verizon but I'm betting
    > the response would be the same)
    >
    > And I understand the ETF, its valid except that it should be
    > pro-rated, as I indicated.
    >
    > On Thu, 09 Oct 2003 22:04:52 -0000, buggsy@nowear.com (Bryan Ritchie)
    > wrote:
    >
    > >As I said there are exceptions. If you want service you can get it with
    > >out an agreement.
    > >1) pay full price for the phone, don't get a discount
    > >2) at the same time as #1 take the calling plan with out a discount.
    > >easy!
    > >
    > > AC 400 plan...39.99 400 min period. no mobile to mobile, no nights
    > >and weekends...
    > > or
    > > AC 400 plan....39.99 400 min
    > > Unlimited N&W 15.00
    > > mobile to mobile 4.99
    > > total: 60.98 plus tax
    > >
    > >both of these plans have no discount and have no service agreement.
    > >
    > >The real problem is the busy modern world we live in. How much are you
    > >willing to pay for a service? Sure every customer pays good money, and
    > >expects good service. But in the end you get what you pay for.
    > >
    > >If a sales person tells you someting that is too good to be true...it
    > >probably is.
    > >
    > >Now the fast response is usally something like 'I expect to get what I
    > >am buying, not this<fill in blank> service with <choose from following>:
    > > Roaming, dropped calls, phones that break, etc.
    > >
    > > The honest response is really to read your agreement. read your
    > >agreement at any service provider. The phones have very limited
    > >warrenties. Roaming is possible on the majorityof plans, and reception
    > >varies, calls drop. these are common complaints, but the complaints are
    > >listed and talked about in your agreement. The agreement lists what VZW
    > >will do and what you will do. Also be an informed consumer, not just in
    > >cell phones, but in all aspects of business.
    > >
    > >Keep in mind the people in a company are still humans, they make errors.
    > > But of course the people should never be rude, and should follow
    > >through on any promise as much as they can. If they do not they are
    > >wrong.
    > >
    > >I think the phones cost too much and do not last long enough, and are
    > >too fragile. But VZW charges less then the manufacuter directly does
    > >(in most cases).
    > >
    > >The entire idea behind a contract is this: The company will offer you
    > >sevices (granted less then perfect all the time) at a discounted rate,
    > >and sell you a phone at a discounted rate, for your promise to remain
    > >with the company for at least 12-24 months. That is it period, nothing
    > >hidden. Each discount is another promise to remain with the company
    > >longer.
    > >
    > >cell sompanies are much nore responsive then regulated companies. In
    > >the midwest the price of the AC 400 plan has dropped 5-10 dollars in the
    > >last two years. that is 10 to 20%!!!
    > >
    > >The ETF is to try and induce the customer to fullfill the contract they
    > >made. And if that fails, then to recoup the losses from having a
    > >customer leave early.
    > >
    > >As always my friends watch the fine print.

    >


    [posted via phonescoop.com]
  9. Not Me

    Not Me Guest

    | Hey, I work for Verizon and can probably help you out a little.. but let
    | me clarify a few things.
    |
    | Verizon does say you can change plans at anytime. It does not say it
    | will not affect your contract.
    |

    All I need do is TALK to VZN. The last change was made without my knowledge
    or authorization. The explanation was that the rep 'felt' this is a better
    deal for me.
  10. Not Me

    Not Me Guest

    | "not Me" did you see my statements on the phones? Of course I can not
    | tell you anything about your case, you were there, I was not. Here are
    | the rules as I understand them:
    |
    | <note: I am not a stinkin lawyer, nor am I pretending to be one. I am
    | only trying to state information in the clearest form possible. These
    | OPINIONS are based on my personal knowledge>
    |
    | 15 day WFG covers everything for 15days, Does not apply to resellers,
    | auth agents.
    |
    | 1 year manufacture warranty against defects. covers almost nothing.
    | this is a manufacturer warranty you have to see them for it. Now you
    | can have the retail store handle it for you, but it is slow and not very
    | useful.
    |
    | the practices are not deceptive. You<not you directly but people in
    | general) are assuming warranties and service levels that do not exist.
    | Again I do not know your case I am speaking in generalities, you are
    | speaking in detail.
    |
    | as I said all the phone IMO cost too much, break too often, and don't
    | last long enough.
    |
    | Your paraphrase about not pissing off the customer might be true. On
    | the second day of class in BUS101 was the'don't sell one dollar of goods
    | and services for .50 cents.
    |
    | Cell service can be confusing, complex and irritating even with out the
    | added layers of human errors, mistakes etc.
    |
    | Again I do not know your story, it is possible, and by your reaction
    | likely that more then one person has angered you. Also as I said the
    | entire VZW company should not being rude, or lie, or any of that sort of
    | thing. But you are dealing with people. And mistakes are made.
    |
    | As for resellers, auth agents etc. That is another fun topic.
    |
    | Peace my Friend
    |
    | --
    | Martty

    Marry,

    I appreciate your efforts but I've been in the communications business for
    over 40 years and had a hand in the set up of the first system in Chicago.
    (some of the features in the VZN system use IPR and patents I originated)

    At one time I knew, personally, the folk at the top of the companies that
    later became VZN. What you see happening is part of the plan it is not an
    accident. (Which is one (a very small one) of the reasons those folk are no
    longer with VZN)

    I could tell you more but it would serve no purpose except to p*ss me off
    more.

    Regardless if I'm right or dead wrong with a little bit of effort VZN could
    have a satisfied customer and at a minimum 3 more phones burning air time.
    (the name of the game is nickel nickel dime dime dime).

    As to the manufacture warranty apparently (I'm dealing from secondhand info)
    all parts had to come via VZN as the manufacture was prohibited by contract
    from selling this to any but VZN. (Details vary but this is not unusual as
    this gives the carrier a tighter grip on the customer and usually results in
    a lower per unit cost.) This can extend to having a special FCC type
    acceptance number and a separate ESN series for a specific carrier.

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