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Verizon forcing me to renew contract

Discussion in 'alt.cellular.verizon' started by Babolat, Dec 11, 2003.

  1. Babolat

    Babolat Guest

    In the course of one day, I got 5 different answers from Verizon. The
    CSRs on the phone said that my 1-yr contract was over and so were the
    promos that went with the contract. That's why I had to pay $10 each
    extra for M2M and unl n&w. I went to the local VZW store and was told
    by the salesperson that the reason I was charged the $20 was because I
    went over my minutes and that I should sign on to a plan with more
    minutes. I assured her I had not used up all my peak mins during the
    past month. After 5 mins of arguing, she went to talk to her manager,
    came back and without admitting her fault said that they would credit
    the $20 and from no on, I'd have to pay only $39.99 as before, w/out
    renewing my contract. That said, she did ask me to renew the contract
    without giving a good reason why I should. So far, no $20 credit on my
    bill.

    Let's see if VZW does win this game and force me to sign another
    contract.

    Steven J Sobol <sjsobol@JustThe.net> wrote in message news:<EfCdnZgNhPuMSEmiRVn-gg@lmi.net>...
    > Babolat <babolat30@aol.com> wrote:
    > > Folks... my contract with VZW ended in Nov of this year. I was on the
    > > AC Plan with 400 mins + 1000 M2M + unl n&w mins for 39.99. In my
    > > latest statement, I got charged $20 on top of the $39.99. When I
    > > called, I was told that as a promo I was getting the 1000 m2m and unl
    > > n&w mins for free but now that my contract is over, I'm on the
    > > month-to-month plan where I get charged $10 each for these features.
    > > Does this make sense? When I was with Sprint, I was able to continue
    > > with what I had on a month-to-month basis w/out renewing any
    > > contracts. Should I renew my contract?

    >
    > Most of the promos stay in place at the original price until you terminate
    > service or change calling packages. I'm on AC myself... I've not heard of
    > this happening. I'm thinking they shouldn't be charging you the $20 even if
    > you ARE out of contract. Call Customer Service, escalate to a manager if
    > needed, and find out what the hell is going on...



    › See More: Verizon forcing me to renew contract

  2. Peter Pan

    Peter Pan Guest

    I know it's not quite the same, just related, but I always wondered why (and
    can get no single answer) the "new every two" (supposedly a new phone every
    two years) date resets when you do something as non-phone related as add
    minutes to your plan, or change phone numbers etc. What does that
    "Contract/Plan Date" have to do with a new phone, and why do they reset the
    contract start dates on a whim so you no longer qualify for new phone
    because the date has been reset for something stupid, or by the whim of a
    stupid CS person? <I've had the contract date reset even though there were
    NO changes, I just called to ask about something> , or for no reason
    whatsoever just so my new phone date goes to a year in the future?


    "Babolat" <babolat30@aol.com> wrote in message
    news:ee1cd441.0312110847.2ada8ca1@posting.google.com...
    > In the course of one day, I got 5 different answers from Verizon. The
    > CSRs on the phone said that my 1-yr contract was over and so were the
    > promos that went with the contract. That's why I had to pay $10 each
    > extra for M2M and unl n&w. I went to the local VZW store and was told
    > by the salesperson that the reason I was charged the $20 was because I
    > went over my minutes and that I should sign on to a plan with more
    > minutes. I assured her I had not used up all my peak mins during the
    > past month. After 5 mins of arguing, she went to talk to her manager,
    > came back and without admitting her fault said that they would credit
    > the $20 and from no on, I'd have to pay only $39.99 as before, w/out
    > renewing my contract. That said, she did ask me to renew the contract
    > without giving a good reason why I should. So far, no $20 credit on my
    > bill.
    >
    > Let's see if VZW does win this game and force me to sign another
    > contract.
    >
    > Steven J Sobol <sjsobol@JustThe.net> wrote in message

    news:<EfCdnZgNhPuMSEmiRVn-gg@lmi.net>...
    > > Babolat <babolat30@aol.com> wrote:
    > > > Folks... my contract with VZW ended in Nov of this year. I was on the
    > > > AC Plan with 400 mins + 1000 M2M + unl n&w mins for 39.99. In my
    > > > latest statement, I got charged $20 on top of the $39.99. When I
    > > > called, I was told that as a promo I was getting the 1000 m2m and unl
    > > > n&w mins for free but now that my contract is over, I'm on the
    > > > month-to-month plan where I get charged $10 each for these features.
    > > > Does this make sense? When I was with Sprint, I was able to continue
    > > > with what I had on a month-to-month basis w/out renewing any
    > > > contracts. Should I renew my contract?

    > >
    > > Most of the promos stay in place at the original price until you

    terminate
    > > service or change calling packages. I'm on AC myself... I've not heard

    of
    > > this happening. I'm thinking they shouldn't be charging you the $20 even

    if
    > > you ARE out of contract. Call Customer Service, escalate to a manager if
    > > needed, and find out what the hell is going on...
  3. Babolat <babolat30@aol.com> wrote:
    > In the course of one day, I got 5 different answers from Verizon. The
    > CSRs on the phone said that my 1-yr contract was over and so were the
    > promos that went with the contract. That's why I had to pay $10 each
    > extra for M2M and unl n&w. I went to the local VZW store and was told
    > by the salesperson that the reason I was charged the $20 was because I
    > went over my minutes and that I should sign on to a plan with more
    > minutes. I assured her I had not used up all my peak mins during the
    > past month. After 5 mins of arguing, she went to talk to her manager,
    > came back and without admitting her fault said that they would credit
    > the $20 and from no on, I'd have to pay only $39.99 as before, w/out
    > renewing my contract. That said, she did ask me to renew the contract
    > without giving a good reason why I should. So far, no $20 credit on my
    > bill.


    At that point I would have said "you get your manager up here and pull up
    my usage and billing info, now."

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net
  4. Teddeli

    Teddeli Guest

    On Thu, 11 Dec 2003 10:02:23 -0800, "Peter Pan"
    <Marcs1102NOSPAM@Hotmail.com> wrote:

    >I know it's not quite the same, just related, but I always wondered why (and
    >can get no single answer) the "new every two" (supposedly a new phone every
    >two years) date resets when you do something as non-phone related as add
    >minutes to your plan, or change phone numbers etc. What does that
    >"Contract/Plan Date" have to do with a new phone, and why do they reset the
    >contract start dates on a whim so you no longer qualify for new phone
    >because the date has been reset for something stupid, or by the whim of a
    >stupid CS person? <I've had the contract date reset even though there were
    >NO changes, I just called to ask about something> , or for no reason
    >whatsoever just so my new phone date goes to a year in the future?
    >


    Is that what you were told?

    I believe the New Every Two applies to the date you got the phone not
    the contract. By this I mean if you change or renew a contract before
    your two years is up your New Every Two does not start over even
    though your contract date does.

    At least that was what I was told by CS.
  5. Peter Pan

    Peter Pan Guest

    "Teddeli" <nospam@nospam.com> wrote in message
    news:305itvog7b1pjcpnkue85447ess3vm4ijq@4ax.com...
    > On Thu, 11 Dec 2003 10:02:23 -0800, "Peter Pan"
    > <Marcs1102NOSPAM@Hotmail.com> wrote:
    >
    > >I know it's not quite the same, just related, but I always wondered why

    (and
    > >can get no single answer) the "new every two" (supposedly a new phone

    every
    > >two years) date resets when you do something as non-phone related as add
    > >minutes to your plan, or change phone numbers etc. What does that
    > >"Contract/Plan Date" have to do with a new phone, and why do they reset

    the
    > >contract start dates on a whim so you no longer qualify for new phone
    > >because the date has been reset for something stupid, or by the whim of a
    > >stupid CS person? <I've had the contract date reset even though there

    were
    > >NO changes, I just called to ask about something> , or for no reason
    > >whatsoever just so my new phone date goes to a year in the future?
    > >

    >
    > Is that what you were told?
    >
    > I believe the New Every Two applies to the date you got the phone not
    > the contract. By this I mean if you change or renew a contract before
    > your two years is up your New Every Two does not start over even
    > though your contract date does.
    >
    > At least that was what I was told by CS.


    Curious, that's what I was told multiple times by a salesman, but in reality
    have had it happen the way described above multiple times. Wonder if the
    salesman lied to me or if the contracts/customer service people etc are all
    lying. :)
  6. Justin

    Justin Guest

    Peter Pan wrote on [Thu, 11 Dec 2003 17:19:48 -0800]:
    > Curious, that's what I was told multiple times by a salesman, but in reality
    > have had it happen the way described above multiple times. Wonder if the
    > salesman lied to me or if the contracts/customer service people etc are all
    > lying. :)
    >


    A salesman lie.... NEVER!
  7. yer daddy

    yer daddy Guest

    As far as my contract in L.A. goes, the date they have in the computer is when
    i first signed up for a 2 year plan, which was January 2002. I've been told by
    CSR's on the phone and in the store that even though i did change some things
    during the two years, the date that mattered was when i first signed a
    participating contract.

    ALSO, you can get your New Every Two, 2 months before your contract is up.
    I've been able to get my $100 credit since November. I'm getting the T730 in a
    couple of weeks when i have room on my credit card for the $50 plus taxes.

    >I know it's not quite the same, just related, but I always wondered why (and
    >can get no single answer) the "new every two" (supposedly a new phone every
    >two years) date resets when you do something as non-phone related as add
    >minutes to your plan, or change phone numbers etc. What does that
    >"Contract/Plan Date" have to do with a new phone, and why do they reset the
    >contract start dates on a whim so you no longer qualify for new phone
    >because the date has been reset for something stupid, or by the whim of a
    >stupid CS person? <I've had the contract date reset even though there were
    >NO changes, I just called to ask about something> , or for no reason
    >whatsoever just so my new phone date goes to a year in the future?



    "GOD bless those pagans" - Homer Simpson
    areofilm@aol.scom
  8. Don't count on getting that credit in a few weeks. When I went in to
    upgrade, I didn't like any of the phones. The salesguy told me new phones
    were coming in a few weeks. Went back to upgrade, sorry, you can't do that
    now.

    Since then I've had then quote prices on new phones, then I call back later
    the same day and get different prices.

    The last time I upgraded, they quoted prices, then when the bill came in, it
    was $50 more than quoted. CSR basically said tough, return the phone if you
    don't want it.

    Next time I want a new phone I'm switching companies.


    "yer daddy" <areofilm@aol.comdumpster> wrote in message
    news:20031212041058.08417.00000676@mb-m02.aol.com...
    > As far as my contract in L.A. goes, the date they have in the computer is

    when
    > i first signed up for a 2 year plan, which was January 2002. I've been

    told by
    > CSR's on the phone and in the store that even though i did change some

    things
    > during the two years, the date that mattered was when i first signed a
    > participating contract.
    >
    > ALSO, you can get your New Every Two, 2 months before your contract is up.
    > I've been able to get my $100 credit since November. I'm getting the T730

    in a
    > couple of weeks when i have room on my credit card for the $50 plus taxes.
    >
    > >I know it's not quite the same, just related, but I always wondered why

    (and
    > >can get no single answer) the "new every two" (supposedly a new phone

    every
    > >two years) date resets when you do something as non-phone related as add
    > >minutes to your plan, or change phone numbers etc. What does that
    > >"Contract/Plan Date" have to do with a new phone, and why do they reset

    the
    > >contract start dates on a whim so you no longer qualify for new phone
    > >because the date has been reset for something stupid, or by the whim of a
    > >stupid CS person? <I've had the contract date reset even though there

    were
    > >NO changes, I just called to ask about something> , or for no reason
    > >whatsoever just so my new phone date goes to a year in the future?

    >
    >
    > "GOD bless those pagans" - Homer Simpson
    > areofilm@aol.scom

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