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Verizon - Two new every Two

Discussion in 'alt.cellular.verizon' started by Ronbo, Jun 4, 2005.

  1. Ronbo

    Ronbo Guest

    Maybe someone can help me.
    Two years ago I purchased a family shae plan with an additional line and
    2 phones.

    I could swear there was an offer which it included 2 new every two,
    meaning 2 new phones when you renew for another 2 year contract.

    Well all I can find on the web or in the store is new every two meaning
    one new phone every two.

    Like I said I can swear that I saw 2 every 2 somewhere.
    Iasked the verizon store where I just redid the contract and they said
    no its one every two and I had to pay for the second phone.

    Does anyone remeber seeing 2 new every 2 ?

    Appreciate any help
     



    › See More: Verizon - Two new every Two
  2. On Sun, 05 Jun 2005 03:27:04 GMT, Ronbo <ronbo@nowhere.com> wrote:

    >Maybe someone can help me.
    >Two years ago I purchased a family shae plan with an additional line and
    >2 phones.
    >
    >I could swear there was an offer which it included 2 new every two,
    >meaning 2 new phones when you renew for another 2 year contract.
    >
    >Well all I can find on the web or in the store is new every two meaning
    >one new phone every two.
    >
    >Like I said I can swear that I saw 2 every 2 somewhere.
    >Iasked the verizon store where I just redid the contract and they said
    >no its one every two and I had to pay for the second phone.
    >
    >Does anyone remeber seeing 2 new every 2 ?
    >
    >Appreciate any help


    No, because it never existed. It's always been New Every 2 (NE2) for
    the only primary phone on the account. For all other phones, you are
    charged the retail or subsidized (with contract) rates. On occasion,
    you can find a really cheap phone in a store, so it can net out to
    almost $0 for the second phone, but that has nothing to do with NE2.

    The only way to have 2 phones with NE2 on both is to have two separate
    accounts.
     
  3. "Ronbo" <ronbo@nowhere.com> wrote in message
    news:ciuoe.893430$w62.218862@bgtnsc05-news.ops.worldnet.att.net...
    > Maybe someone can help me.
    > Two years ago I purchased a family shae plan with an additional line and 2
    > phones.
    >
    > I could swear there was an offer which it included 2 new every two,
    > meaning 2 new phones when you renew for another 2 year contract.
    >
    > Well all I can find on the web or in the store is new every two meaning
    > one new phone every two.
    >
    > Like I said I can swear that I saw 2 every 2 somewhere.
    > Iasked the verizon store where I just redid the contract and they said no
    > its one every two and I had to pay for the second phone.
    >
    > Does anyone remeber seeing 2 new every 2 ?
    >
    > Appreciate any help


    You probably won't get anywhere on that one-- it's in writing that only the
    primary phone is eligible. But I did have a different twist on a New Every
    Two denial.

    I had finished two of consecutive 1 year contracts and they denied my NET
    request-- saying only two year contract terms were eligible. In the material
    I saved from when I signed the contracts, it said you had to be under
    contract for two years-- nothing about a two year contract term. So I
    politely but forcefully escalated it up to the district manager level where
    they ponied up a new phone and an apology-- and tossed in an accessory kit.
    Not bad, all told.

    Doc
     
  4. Richard

    Richard Guest

    You have to have a 2 year contract that is more than $35.00 a month. Thats
    why the second phone does not qualify.

    "J.H. Holliday" <doc@okcorral> wrote in message
    news:svidnYyw7dNUdz_fRVn-sQ@comcast.com...
    > "Ronbo" <ronbo@nowhere.com> wrote in message
    > news:ciuoe.893430$w62.218862@bgtnsc05-news.ops.worldnet.att.net...
    >> Maybe someone can help me.
    >> Two years ago I purchased a family shae plan with an additional line and
    >> 2 phones.
    >>
    >> I could swear there was an offer which it included 2 new every two,
    >> meaning 2 new phones when you renew for another 2 year contract.
    >>
    >> Well all I can find on the web or in the store is new every two meaning
    >> one new phone every two.
    >>
    >> Like I said I can swear that I saw 2 every 2 somewhere.
    >> Iasked the verizon store where I just redid the contract and they said no
    >> its one every two and I had to pay for the second phone.
    >>
    >> Does anyone remeber seeing 2 new every 2 ?
    >>
    >> Appreciate any help

    >
    > You probably won't get anywhere on that one-- it's in writing that only
    > the primary phone is eligible. But I did have a different twist on a New
    > Every Two denial.
    >
    > I had finished two of consecutive 1 year contracts and they denied my NET
    > request-- saying only two year contract terms were eligible. In the
    > material I saved from when I signed the contracts, it said you had to be
    > under contract for two years-- nothing about a two year contract term. So
    > I politely but forcefully escalated it up to the district manager level
    > where they ponied up a new phone and an apology-- and tossed in an
    > accessory kit. Not bad, all told.
    >
    > Doc
    >
     
  5. RichC

    RichC Guest

    Why not just drop the service & start over again with a new 2 year contract-
    of course your numbers would have to change.

    "Ronbo" <ronbo@nowhere.com> wrote in message
    news:ciuoe.893430$w62.218862@bgtnsc05-news.ops.worldnet.att.net...
    > Maybe someone can help me.
    > Two years ago I purchased a family shae plan with an additional line and
    > 2 phones.
    >
    > I could swear there was an offer which it included 2 new every two,
    > meaning 2 new phones when you renew for another 2 year contract.
    >
    > Well all I can find on the web or in the store is new every two meaning
    > one new phone every two.
    >
    > Like I said I can swear that I saw 2 every 2 somewhere.
    > Iasked the verizon store where I just redid the contract and they said
    > no its one every two and I had to pay for the second phone.
    >
    > Does anyone remeber seeing 2 new every 2 ?
    >
    > Appreciate any help
     
  6. In article <7RGoe.68818$VH2.36364@tornado.tampabay.rr.com>, RichC
    <rcacace{REMOVE_TO_REPLY}@swfla.rr.com> wrote:

    > Why not just drop the service & start over again with a new 2 year contract-
    > of course your numbers would have to change.


    Well, that would sort of defeat the point of New Every Two. That
    program gives you an *additional* $100 towards a phone, in addition to
    getting the subsidized price on the phone. For example, the LG 7000
    from the Verizon Wireless web site would be $269.99 with no contract.
    With a new 2-year contract, it's $99.99. With a New Every Two credit,
    the same phone would be free.

    --
    Garner R. Miller
    Clifton Park, NY =USA=
     
  7. pgrunow

    pgrunow New Member

    Messages:
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    You guys are wrong. I have a family share plan and every two years each phone (primary or not ) get upgrades. I did not have to pay extra or anything I always have had the NE2 plan built in
     
  8. On Sun, 5 Jun 2005 13:46:33 -0500, pgrunow
    <pgrunow.1q635y@nospam.cellphoneforums.net> wrote:

    >
    >You guys are wrong. I have a family share plan and every two years each
    >phone (primary or not ) get upgrades. I did not have to pay extra or
    >anything I always have had the NE2 plan built in


    When and in what market did you sign this agreement?
     
  9. pgrunow

    pgrunow New Member

    Messages:
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    0
    I got this plan about 4 years ago and I got it for verizon wireless family share plan with 2000 anytime minutes. and i have 3 phones on it
     
  10. On Sun, 5 Jun 2005 16:01:14 -0500, pgrunow
    <pgrunow.1q69ez@nospam.cellphoneforums.net> wrote:

    >
    >I got this plan about 4 years ago and I got it for verizon wireless
    >family share plan with 2000 anytime minutes. and i have 3 phones on it


    I have my doubts that you actually have NE2. If, as you say, you got
    this plan 4 years ago, you would have had to re-sign a *new* agreement
    two years ago in order to get a new phone then. Unless you have tried
    to redeem your NE2 credit in the past 4 years, you won't know that
    they'll say 'no' until you do. And at 4 years, you would only be
    approaching/just passed your *second* redemption opportunity, as you
    do not get the NE2 credit until after you have been under contract for
    2 years.

    None of the new agreements allow more than one NE2 redemption per
    account. Mine was signed almost 3 years ago (yes, I'm almost 1 year
    out of contract, and one year *before* your first NE2 redemption
    opportunity), and they were quite specific when I signed back then
    that NE2 was for *one* phone only.
     
  11. Not true. The artificial churn has to do with how the carrier treats the
    agent, and has nothing to do with how the carrier treats you, the consumer.
    Yes, you could drop your existing service (if out of contract, and if not,
    with some penalty) and start over; and yes, your phone number would change.

    If your sure the current line is out of contract, do this, in this order:
    a) start-up a new line of service, get the free whatever
    b) then disconnect your original out of service contract line.
    --
    dr.news Better Price? (not better than you deserve, just more than you are
    used to)
    If I can help: dr.news@better-price.biz.nospam or thru this notes forum.

    "Joseph" <JoeOfSeattle@yahoo.com> wrote in message
    news:ar77a15vu26pk8luoks79u43g21c045aj6@4ax.com...
    > On Sun, 05 Jun 2005 17:43:31 GMT, "RichC"
    > <rcacace{REMOVE_TO_REPLY}@swfla.rr.com> wrote:
    >
    >>Why not just drop the service & start over again with a new 2 year
    >>contract-
    >>of course your numbers would have to change.

    >
    > That's what's referred to in the industry as "artificial churn."
    > Verizon and every other cell phone carrier is on to that. You will
    > not be allowed to do that unless you disconnect your service for 90
    > days to be considered a "new" customer. You could of course get a new
    > line of service, but you'd have to keep the old service.
    > - - - - - - - - - - - - - - - - - - - - - - - - - -
    >
     
  12. Joseph, you are not quite correct. If you do this, you would pay a
    activation fee AND loose the benefit of NE2. I'm answering the post that
    this is a false churn. Not so, because that only applies if an agent does
    it intentionally to create a new commission. Customers are free to do this,
    although I can't imagine why they wouldn't just upgrade/renew. dr

    The original post:
    - out of contract, but not getting offered the best deal or NE2 (didn't say
    why)
    - wants to sign up for a new line, and cancel the out of contract line.
    No Problem, this is not a false churn; unless done by an agent to get an
    undeserved commission.

    Agent speak: If an agent does this intentionally to create a commission on a
    new line of service it is called a false churn; and if caught, they will
    loose the commission and the monthly residual. (Most carriers commissions
    require 180 day vesting; and most carriers pay residuals for 2-3 yrs
    depending on the carrier.) Upgrades are commissionable, but do not extend
    the residual. We encourage people to upgrade/renew as it is in their best
    interest. We put the customer first, don't you? dr
    --
    dr.news Better Price? (not better than you deserve, just more than you are
    used to)
    If I can help: dr.news@better-price.biz.nospam or thru this notes forum.
    http://verizon.better-price.biz for terrific phone prices with new
    plans

    "Joseph" <JoeOfSeattle@yahoo.com> wrote in message
    news:v7h8a1ts0ptro6mqqebfv4ecgcm0q6urff@4ax.com...
    > On Mon, 06 Jun 2005 04:23:15 GMT, "dr.news@better.price.biz.nospam"
    > <dr.news@better-price.biz.nospam> wrote:
    >
    >>Not true. The artificial churn has to do with how the carrier treats the
    >>agent, and has nothing to do with how the carrier treats you, the
    >>consumer.
    >>Yes, you could drop your existing service (if out of contract, and if not,
    >>with some penalty) and start over; and yes, your phone number would
    >>change.
    >>
    >>If your sure the current line is out of contract, do this, in this order:
    >>a) start-up a new line of service, get the free whatever
    >>b) then disconnect your original out of service contract line.

    >
    > I'm sure Verizon *loves* people who do that. Every time they want new
    > service "freebies" just disconnect your old service after you get a
    > new line. And of course you're not going to pay an activation charge
    > on the new line of service either! :)
    >
    > - - - - - - - - - - - - - - - - - - - - - - - - - -
    >
     
  13. pgrunow wrote:
    > You guys are wrong. I have a family share plan and every two years each
    > phone (primary or not ) get upgrades. I did not have to pay extra or
    > anything I always have had the NE2 plan built in
    >
    >

    I just got an upgrade on my primary phone with the new every two. I was
    told my wife's phone, the 2nd line, didn't qualify for the new every two.
     
  14. Quick

    Quick Guest

    Kent McPherson wrote:
    > pgrunow wrote:
    >> You guys are wrong. I have a family share plan and
    >> every two years each phone (primary or not ) get
    >> upgrades. I did not have to pay extra or anything I
    >> always have had the NE2 plan built in
    >>
    >>

    > I just got an upgrade on my primary phone with the new
    > every two. I was told my wife's phone, the 2nd line,
    > didn't qualify for the new every two.


    Jees, this isn't so hard folks. Here it is straight off the
    VZW website:

    "You're automatically enrolled when you sign up and
    maintain two years of service on a select digital calling
    plan with monthly access of $34.99 or higher. At the
    end of the two years, renew your service for another
    two years and you will qualify for a new digital phone
    up to a $100 value! Or you can receive a $100 credit
    toward the purchase of a new phone."

    ....with monthly access of $34.99 or higher...

    Look on your family share plan. There are access
    charges listed separately for each line. The access
    charge for a secondary line is less than $34.99. Get
    it? I can only assume that the OP is confused and
    is talking about the "upgrade" pricing. This is the same
    subsidized pricing that you get when first signing up.
    Any line is eligible for that after a year. The new any
    two is an extra (up to) $100 dollars on top of anything
    else.

    -Quick
     
  15. While he didn't say, the 2nd line, perhaps a share, doesn't qualify because
    it is < $39.99. Although a good CS and some "goveling" will give you that
    deal anyway. Also, depending on the first phone you picked, even it is was
    free, it might have had a buy one, get a 2nd free. You never know what you
    will get, but if you share the facts about what you did get, perhaps we can
    explain the circumstance. dr
    --
    dr.news Better Price? (not better than you deserve, just more than you are
    used to)
    If I can help: dr.news@better-price.biz.nospam or thru this notes forum.

    "Kent McPherson" <bigk@kentmcpherson.com> wrote in message
    news:42A712B8.30100@kentmcpherson.com...
    > pgrunow wrote:
    >> You guys are wrong. I have a family share plan and every two years each
    >> phone (primary or not ) get upgrades. I did not have to pay extra or
    >> anything I always have had the NE2 plan built in
    >>
    >>

    > I just got an upgrade on my primary phone with the new every two. I was
    > told my wife's phone, the 2nd line, didn't qualify for the new every two.
    >
     
  16. twiswall

    twiswall New Member

    Messages:
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    Several potential flaws in all replies...

    Well I can tell you as a very long time Verizon subscriber that many of the previous arguements are both right and wrong at the same time, possibly. Over the years many of Verizon's plans have changed mostly for the betterment of users, some for the worse. The New Every Two plan I have requires that I be a subscriber for two years to get a new phone and thats it. I don't know when it happened, but the two year contract is now a requirement. However I have not changed my plan, subsequently I have not been under contract for several years now but the terms of my contract carry forward and I get a phone every two years free regardless of a new contract.

    So my point is that I think in different regions and at different times gone past many of the plans which look and sound the same may in fact be very different. So while you think you have the same New Every Two, it may be quite different depending on what they were offering when you signed your contract. So the trick is knowing when your version of the current plan has better features and then not letting them make you sign up under a new agreement. Right at this moment I could get 100 more minutes a month for the same money...but then I lose what I have...and I take what they're offering.

    So the answer is don't depend on second hand information on a chat board, go read your contract...
     
  17. Quick

    Quick Guest

    twiswall wrote:
    >
    > So the answer is don't depend on second hand information
    > on a chat board, go read your contract...


    Where's the fun in that? -:) You are correct. It was a long
    time ago. The last few years they have required 2 years
    service and then sign another 2 year commitment for
    new-any-two. I was a customer when new-any-two originated
    and I was put on it automatically even though I wasn't under
    contract at the time. I've since changed plans (a few times)
    so I'm now in the same boat as the rest of the peasants...

    -Quick
     

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