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Verizon Wireless billing trick, scam $40 "mistake"

Discussion in 'alt.cellular.verizon' started by Quick, Jul 1, 2004.

  1. Larry W4CSC <noone@home.com> wrote:

    > If my bank allows VZW or anyone I haven't SPECIFICALLY permitted into my
    > checking account, they will be hearing from my attornies before the close
    > of business that day. The person who permitted it will be arrested,
    > immediately! Your bank better have a SIGNED form FROM YOU allowing this
    > company to steal your money.


    Whoa there,. Mr. Conspiracy Theorist. You have to give the merchant your
    routing number and checking account number in order for them to debit your
    account, or give them the valid MC or Visa number associated with a Debit
    Mastercard or Visa Check Card active on the account. If you haven't given
    that information to them, they won't have it and can't touch your
    account.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     



    › See More: Verizon Wireless billing trick, scam $40 "mistake"
  2. Larry W4CSC <noone@home.com> wrote:

    > If my bank allows VZW or anyone I haven't SPECIFICALLY permitted into my
    > checking account, they will be hearing from my attornies before the close
    > of business that day. The person who permitted it will be arrested,
    > immediately! Your bank better have a SIGNED form FROM YOU allowing this
    > company to steal your money.


    Whoa there,. Mr. Conspiracy Theorist. You have to give the merchant your
    routing number and checking account number in order for them to debit your
    account, or give them the valid MC or Visa number associated with a Debit
    Mastercard or Visa Check Card active on the account. If you haven't given
    that information to them, they won't have it and can't touch your
    account.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     
  3. Larry W4CSC <noone@home.com> wrote:

    > If my bank allows VZW or anyone I haven't SPECIFICALLY permitted into my
    > checking account, they will be hearing from my attornies before the close
    > of business that day. The person who permitted it will be arrested,
    > immediately! Your bank better have a SIGNED form FROM YOU allowing this
    > company to steal your money.


    Whoa there,. Mr. Conspiracy Theorist. You have to give the merchant your
    routing number and checking account number in order for them to debit your
    account, or give them the valid MC or Visa number associated with a Debit
    Mastercard or Visa Check Card active on the account. If you haven't given
    that information to them, they won't have it and can't touch your
    account.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     
  4. Larry W4CSC <noone@home.com> wrote:

    > If my bank allows VZW or anyone I haven't SPECIFICALLY permitted into my
    > checking account, they will be hearing from my attornies before the close
    > of business that day. The person who permitted it will be arrested,
    > immediately! Your bank better have a SIGNED form FROM YOU allowing this
    > company to steal your money.


    Whoa there,. Mr. Conspiracy Theorist. You have to give the merchant your
    routing number and checking account number in order for them to debit your
    account, or give them the valid MC or Visa number associated with a Debit
    Mastercard or Visa Check Card active on the account. If you haven't given
    that information to them, they won't have it and can't touch your
    account.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     
  5. Larry W4CSC <noone@home.com> wrote:

    > If my bank allows VZW or anyone I haven't SPECIFICALLY permitted into my
    > checking account, they will be hearing from my attornies before the close
    > of business that day. The person who permitted it will be arrested,
    > immediately! Your bank better have a SIGNED form FROM YOU allowing this
    > company to steal your money.


    Whoa there,. Mr. Conspiracy Theorist. You have to give the merchant your
    routing number and checking account number in order for them to debit your
    account, or give them the valid MC or Visa number associated with a Debit
    Mastercard or Visa Check Card active on the account. If you haven't given
    that information to them, they won't have it and can't touch your
    account.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     
  6. Larry W4CSC <noone@home.com> wrote:

    > If my bank allows VZW or anyone I haven't SPECIFICALLY permitted into my
    > checking account, they will be hearing from my attornies before the close
    > of business that day. The person who permitted it will be arrested,
    > immediately! Your bank better have a SIGNED form FROM YOU allowing this
    > company to steal your money.


    Whoa there,. Mr. Conspiracy Theorist. You have to give the merchant your
    routing number and checking account number in order for them to debit your
    account, or give them the valid MC or Visa number associated with a Debit
    Mastercard or Visa Check Card active on the account. If you haven't given
    that information to them, they won't have it and can't touch your
    account.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     
  7. Larry W4CSC <noone@home.com> wrote:

    > If my bank allows VZW or anyone I haven't SPECIFICALLY permitted into my
    > checking account, they will be hearing from my attornies before the close
    > of business that day. The person who permitted it will be arrested,
    > immediately! Your bank better have a SIGNED form FROM YOU allowing this
    > company to steal your money.


    Whoa there,. Mr. Conspiracy Theorist. You have to give the merchant your
    routing number and checking account number in order for them to debit your
    account, or give them the valid MC or Visa number associated with a Debit
    Mastercard or Visa Check Card active on the account. If you haven't given
    that information to them, they won't have it and can't touch your
    account.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     
  8. Larry W4CSC <noone@home.com> wrote:

    > If my bank allows VZW or anyone I haven't SPECIFICALLY permitted into my
    > checking account, they will be hearing from my attornies before the close
    > of business that day. The person who permitted it will be arrested,
    > immediately! Your bank better have a SIGNED form FROM YOU allowing this
    > company to steal your money.


    Whoa there,. Mr. Conspiracy Theorist. You have to give the merchant your
    routing number and checking account number in order for them to debit your
    account, or give them the valid MC or Visa number associated with a Debit
    Mastercard or Visa Check Card active on the account. If you haven't given
    that information to them, they won't have it and can't touch your
    account.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     
  9. Larry W4CSC <noone@home.com> wrote:

    > If my bank allows VZW or anyone I haven't SPECIFICALLY permitted into my
    > checking account, they will be hearing from my attornies before the close
    > of business that day. The person who permitted it will be arrested,
    > immediately! Your bank better have a SIGNED form FROM YOU allowing this
    > company to steal your money.


    Whoa there,. Mr. Conspiracy Theorist. You have to give the merchant your
    routing number and checking account number in order for them to debit your
    account, or give them the valid MC or Visa number associated with a Debit
    Mastercard or Visa Check Card active on the account. If you haven't given
    that information to them, they won't have it and can't touch your
    account.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     
  10. Larry W4CSC <noone@home.com> wrote:

    > If my bank allows VZW or anyone I haven't SPECIFICALLY permitted into my
    > checking account, they will be hearing from my attornies before the close
    > of business that day. The person who permitted it will be arrested,
    > immediately! Your bank better have a SIGNED form FROM YOU allowing this
    > company to steal your money.


    Whoa there,. Mr. Conspiracy Theorist. You have to give the merchant your
    routing number and checking account number in order for them to debit your
    account, or give them the valid MC or Visa number associated with a Debit
    Mastercard or Visa Check Card active on the account. If you haven't given
    that information to them, they won't have it and can't touch your
    account.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     
  11. Tom

    Tom Guest

    Proconsul wrote:
    > I didn't write the paragraph you're commenting on.....:)
    >
    > FWIW, Verizon's policy is clear, simple, direct, to the point and easily
    > understood. There are those, however, who just must make a big deal out of
    > nothing......
    >

    You didn't mention fair. A mugging is . . . "clear, simple, direct, to
    the point and easily understood." Tom
     
  12. Tom

    Tom Guest

    Proconsul wrote:
    > I didn't write the paragraph you're commenting on.....:)
    >
    > FWIW, Verizon's policy is clear, simple, direct, to the point and easily
    > understood. There are those, however, who just must make a big deal out of
    > nothing......
    >

    You didn't mention fair. A mugging is . . . "clear, simple, direct, to
    the point and easily understood." Tom
     
  13. Tom

    Tom Guest

    Proconsul wrote:
    > I didn't write the paragraph you're commenting on.....:)
    >
    > FWIW, Verizon's policy is clear, simple, direct, to the point and easily
    > understood. There are those, however, who just must make a big deal out of
    > nothing......
    >

    You didn't mention fair. A mugging is . . . "clear, simple, direct, to
    the point and easily understood." Tom
     
  14. Tom

    Tom Guest

    Proconsul wrote:
    > I didn't write the paragraph you're commenting on.....:)
    >
    > FWIW, Verizon's policy is clear, simple, direct, to the point and easily
    > understood. There are those, however, who just must make a big deal out of
    > nothing......
    >

    You didn't mention fair. A mugging is . . . "clear, simple, direct, to
    the point and easily understood." Tom
     
  15. Tom

    Tom Guest

    Proconsul wrote:
    > I didn't write the paragraph you're commenting on.....:)
    >
    > FWIW, Verizon's policy is clear, simple, direct, to the point and easily
    > understood. There are those, however, who just must make a big deal out of
    > nothing......
    >

    You didn't mention fair. A mugging is . . . "clear, simple, direct, to
    the point and easily understood." Tom
     
  16. QuienEs

    QuienEs Guest

    Apologies for the delay - I promised a quick follow-up and we had
    unexpected house guests ... Forth-Of-July fun ... etc.

    Relative called VZW and got an instant credit for the $40 overcharge,
    no argument from CSR, apparently she was no stranger to this problem.

    With respect to the over-usage for the 1st few days, due to not
    knowing they would be pro-rated, the CSR absolutely refused to
    consider a refund - she said she knows that EVERY sales person
    warns/tells the new subscriber about this danger. Relative persisted
    in requesting a refund, CSR persisted in refusing, got snotty,
    eventually essentially calling relative a liar. Our dealer is not a
    VZW employee, he is a personal friend who offers outstanding service
    that VZW cannot, e.g. when someone has a warranty problem they get a
    loaner handed to them, if a phone is lost/stolen he can fix them up
    with a free or cheap replacement from the stash of phones other
    customers give him when they upgrade. He did not voice a warning,
    apparently he did not receive the automaton training the company sales
    people do.

    The nasty attitude of the CSR is likely to cost VZW some problems;
    I choose not to divulge how at this point.

    Thanks to everyone who joined into this thread - I was a bit
    overwhelmed by the response.

    Cheers to all, QE
    ==========================
    On Thu, 01 Jul 2004 00:24:07 GMT, QuienEs
    <QuienEsREMOVETHISandthis@optonline.net> wrote:

    |Two of my relatives just signed up for Verizon Wireless' "America's
    |Choice" plan.
    |
    |On the surface it sounds good, 400 shared peak time minutes
    |per-month, unlimited nights and weekends usage, no long distance
    |charges and additional benefits.
    |
    |They have been with Verizon Wireless for about 10 days and the 1st
    |bill came, with some surprises:
    |
    |1/ TRICK
    |
    |Their "month" did not start when the phones were activated,
    |SURPRISE ! -- it started 4 days later. We learned that your "month"
    |can start anytime - the dealer told us today it is sort of random,
    |3-days after you sign up, or 10 days or 15 days.
    |
    |The problem for them was that the first 3 days were treated as a
    |pro-rated partial month. They got screwed because they used their
    |beautiful new cell phones a lot those 1st 3 days thinking they had
    400
    |peak minutes to spread over 30 or 31 days, but Verizon Wireless
    |pro-rated the 3 days at 13 peak minutes each which, in their newbie
    |enthusiasm, they had exceeded - resulting in a 3-day [ at 45-cents
    per
    |minute ] charge of around $7 for "excess minutes".
    |
    |2/ SCAM [ adding insult to injury ]
    |
    |The scam is the use of 13 minutes per day for the pro-rated period.
    |Apparently they get that figure by dividing 4800 minutes per year by
    |365 = 13.15 minutes per day.
    |
    |The accurate number should take into account that weekends are free.
    |2x52 = 104 free days. 365-104 = 261 days to which peak minutes
    apply.
    |4800/261 = 18.39 minutes allowance per peak day.
    |
    |3/ $40 billing computer "mistake"
    |
    |They advertise: "One- or Two-year agreement required per line. $35
    |activation fee per line on one-year agreements, and $15 activation
    fee
    |per line on two-year agreements."
    |
    |My relatives signed up for 2-years, confirmed by Verizon's billing
    |department and the dealer today. But the bill shows two $35
    |activation fees, not two $15 activation fees. One can assume that
    |their billing computer makes this "mistake" for everyone.
    |
    |Comments welcome, especially about any tricks we may ahve missed.
    |
    |QE in NJ
     
  17. QuienEs

    QuienEs Guest

    Apologies for the delay - I promised a quick follow-up and we had
    unexpected house guests ... Forth-Of-July fun ... etc.

    Relative called VZW and got an instant credit for the $40 overcharge,
    no argument from CSR, apparently she was no stranger to this problem.

    With respect to the over-usage for the 1st few days, due to not
    knowing they would be pro-rated, the CSR absolutely refused to
    consider a refund - she said she knows that EVERY sales person
    warns/tells the new subscriber about this danger. Relative persisted
    in requesting a refund, CSR persisted in refusing, got snotty,
    eventually essentially calling relative a liar. Our dealer is not a
    VZW employee, he is a personal friend who offers outstanding service
    that VZW cannot, e.g. when someone has a warranty problem they get a
    loaner handed to them, if a phone is lost/stolen he can fix them up
    with a free or cheap replacement from the stash of phones other
    customers give him when they upgrade. He did not voice a warning,
    apparently he did not receive the automaton training the company sales
    people do.

    The nasty attitude of the CSR is likely to cost VZW some problems;
    I choose not to divulge how at this point.

    Thanks to everyone who joined into this thread - I was a bit
    overwhelmed by the response.

    Cheers to all, QE
    ==========================
    On Thu, 01 Jul 2004 00:24:07 GMT, QuienEs
    <QuienEsREMOVETHISandthis@optonline.net> wrote:

    |Two of my relatives just signed up for Verizon Wireless' "America's
    |Choice" plan.
    |
    |On the surface it sounds good, 400 shared peak time minutes
    |per-month, unlimited nights and weekends usage, no long distance
    |charges and additional benefits.
    |
    |They have been with Verizon Wireless for about 10 days and the 1st
    |bill came, with some surprises:
    |
    |1/ TRICK
    |
    |Their "month" did not start when the phones were activated,
    |SURPRISE ! -- it started 4 days later. We learned that your "month"
    |can start anytime - the dealer told us today it is sort of random,
    |3-days after you sign up, or 10 days or 15 days.
    |
    |The problem for them was that the first 3 days were treated as a
    |pro-rated partial month. They got screwed because they used their
    |beautiful new cell phones a lot those 1st 3 days thinking they had
    400
    |peak minutes to spread over 30 or 31 days, but Verizon Wireless
    |pro-rated the 3 days at 13 peak minutes each which, in their newbie
    |enthusiasm, they had exceeded - resulting in a 3-day [ at 45-cents
    per
    |minute ] charge of around $7 for "excess minutes".
    |
    |2/ SCAM [ adding insult to injury ]
    |
    |The scam is the use of 13 minutes per day for the pro-rated period.
    |Apparently they get that figure by dividing 4800 minutes per year by
    |365 = 13.15 minutes per day.
    |
    |The accurate number should take into account that weekends are free.
    |2x52 = 104 free days. 365-104 = 261 days to which peak minutes
    apply.
    |4800/261 = 18.39 minutes allowance per peak day.
    |
    |3/ $40 billing computer "mistake"
    |
    |They advertise: "One- or Two-year agreement required per line. $35
    |activation fee per line on one-year agreements, and $15 activation
    fee
    |per line on two-year agreements."
    |
    |My relatives signed up for 2-years, confirmed by Verizon's billing
    |department and the dealer today. But the bill shows two $35
    |activation fees, not two $15 activation fees. One can assume that
    |their billing computer makes this "mistake" for everyone.
    |
    |Comments welcome, especially about any tricks we may ahve missed.
    |
    |QE in NJ
     
  18. QuienEs

    QuienEs Guest

    Apologies for the delay - I promised a quick follow-up and we had
    unexpected house guests ... Forth-Of-July fun ... etc.

    Relative called VZW and got an instant credit for the $40 overcharge,
    no argument from CSR, apparently she was no stranger to this problem.

    With respect to the over-usage for the 1st few days, due to not
    knowing they would be pro-rated, the CSR absolutely refused to
    consider a refund - she said she knows that EVERY sales person
    warns/tells the new subscriber about this danger. Relative persisted
    in requesting a refund, CSR persisted in refusing, got snotty,
    eventually essentially calling relative a liar. Our dealer is not a
    VZW employee, he is a personal friend who offers outstanding service
    that VZW cannot, e.g. when someone has a warranty problem they get a
    loaner handed to them, if a phone is lost/stolen he can fix them up
    with a free or cheap replacement from the stash of phones other
    customers give him when they upgrade. He did not voice a warning,
    apparently he did not receive the automaton training the company sales
    people do.

    The nasty attitude of the CSR is likely to cost VZW some problems;
    I choose not to divulge how at this point.

    Thanks to everyone who joined into this thread - I was a bit
    overwhelmed by the response.

    Cheers to all, QE
    ==========================
    On Thu, 01 Jul 2004 00:24:07 GMT, QuienEs
    <QuienEsREMOVETHISandthis@optonline.net> wrote:

    |Two of my relatives just signed up for Verizon Wireless' "America's
    |Choice" plan.
    |
    |On the surface it sounds good, 400 shared peak time minutes
    |per-month, unlimited nights and weekends usage, no long distance
    |charges and additional benefits.
    |
    |They have been with Verizon Wireless for about 10 days and the 1st
    |bill came, with some surprises:
    |
    |1/ TRICK
    |
    |Their "month" did not start when the phones were activated,
    |SURPRISE ! -- it started 4 days later. We learned that your "month"
    |can start anytime - the dealer told us today it is sort of random,
    |3-days after you sign up, or 10 days or 15 days.
    |
    |The problem for them was that the first 3 days were treated as a
    |pro-rated partial month. They got screwed because they used their
    |beautiful new cell phones a lot those 1st 3 days thinking they had
    400
    |peak minutes to spread over 30 or 31 days, but Verizon Wireless
    |pro-rated the 3 days at 13 peak minutes each which, in their newbie
    |enthusiasm, they had exceeded - resulting in a 3-day [ at 45-cents
    per
    |minute ] charge of around $7 for "excess minutes".
    |
    |2/ SCAM [ adding insult to injury ]
    |
    |The scam is the use of 13 minutes per day for the pro-rated period.
    |Apparently they get that figure by dividing 4800 minutes per year by
    |365 = 13.15 minutes per day.
    |
    |The accurate number should take into account that weekends are free.
    |2x52 = 104 free days. 365-104 = 261 days to which peak minutes
    apply.
    |4800/261 = 18.39 minutes allowance per peak day.
    |
    |3/ $40 billing computer "mistake"
    |
    |They advertise: "One- or Two-year agreement required per line. $35
    |activation fee per line on one-year agreements, and $15 activation
    fee
    |per line on two-year agreements."
    |
    |My relatives signed up for 2-years, confirmed by Verizon's billing
    |department and the dealer today. But the bill shows two $35
    |activation fees, not two $15 activation fees. One can assume that
    |their billing computer makes this "mistake" for everyone.
    |
    |Comments welcome, especially about any tricks we may ahve missed.
    |
    |QE in NJ
     
  19. QuienEs

    QuienEs Guest

    Apologies for the delay - I promised a quick follow-up and we had
    unexpected house guests ... Forth-Of-July fun ... etc.

    Relative called VZW and got an instant credit for the $40 overcharge,
    no argument from CSR, apparently she was no stranger to this problem.

    With respect to the over-usage for the 1st few days, due to not
    knowing they would be pro-rated, the CSR absolutely refused to
    consider a refund - she said she knows that EVERY sales person
    warns/tells the new subscriber about this danger. Relative persisted
    in requesting a refund, CSR persisted in refusing, got snotty,
    eventually essentially calling relative a liar. Our dealer is not a
    VZW employee, he is a personal friend who offers outstanding service
    that VZW cannot, e.g. when someone has a warranty problem they get a
    loaner handed to them, if a phone is lost/stolen he can fix them up
    with a free or cheap replacement from the stash of phones other
    customers give him when they upgrade. He did not voice a warning,
    apparently he did not receive the automaton training the company sales
    people do.

    The nasty attitude of the CSR is likely to cost VZW some problems;
    I choose not to divulge how at this point.

    Thanks to everyone who joined into this thread - I was a bit
    overwhelmed by the response.

    Cheers to all, QE
    ==========================
    On Thu, 01 Jul 2004 00:24:07 GMT, QuienEs
    <QuienEsREMOVETHISandthis@optonline.net> wrote:

    |Two of my relatives just signed up for Verizon Wireless' "America's
    |Choice" plan.
    |
    |On the surface it sounds good, 400 shared peak time minutes
    |per-month, unlimited nights and weekends usage, no long distance
    |charges and additional benefits.
    |
    |They have been with Verizon Wireless for about 10 days and the 1st
    |bill came, with some surprises:
    |
    |1/ TRICK
    |
    |Their "month" did not start when the phones were activated,
    |SURPRISE ! -- it started 4 days later. We learned that your "month"
    |can start anytime - the dealer told us today it is sort of random,
    |3-days after you sign up, or 10 days or 15 days.
    |
    |The problem for them was that the first 3 days were treated as a
    |pro-rated partial month. They got screwed because they used their
    |beautiful new cell phones a lot those 1st 3 days thinking they had
    400
    |peak minutes to spread over 30 or 31 days, but Verizon Wireless
    |pro-rated the 3 days at 13 peak minutes each which, in their newbie
    |enthusiasm, they had exceeded - resulting in a 3-day [ at 45-cents
    per
    |minute ] charge of around $7 for "excess minutes".
    |
    |2/ SCAM [ adding insult to injury ]
    |
    |The scam is the use of 13 minutes per day for the pro-rated period.
    |Apparently they get that figure by dividing 4800 minutes per year by
    |365 = 13.15 minutes per day.
    |
    |The accurate number should take into account that weekends are free.
    |2x52 = 104 free days. 365-104 = 261 days to which peak minutes
    apply.
    |4800/261 = 18.39 minutes allowance per peak day.
    |
    |3/ $40 billing computer "mistake"
    |
    |They advertise: "One- or Two-year agreement required per line. $35
    |activation fee per line on one-year agreements, and $15 activation
    fee
    |per line on two-year agreements."
    |
    |My relatives signed up for 2-years, confirmed by Verizon's billing
    |department and the dealer today. But the bill shows two $35
    |activation fees, not two $15 activation fees. One can assume that
    |their billing computer makes this "mistake" for everyone.
    |
    |Comments welcome, especially about any tricks we may ahve missed.
    |
    |QE in NJ
     
  20. QuienEs

    QuienEs Guest

    Apologies for the delay - I promised a quick follow-up and we had
    unexpected house guests ... Forth-Of-July fun ... etc.

    Relative called VZW and got an instant credit for the $40 overcharge,
    no argument from CSR, apparently she was no stranger to this problem.

    With respect to the over-usage for the 1st few days, due to not
    knowing they would be pro-rated, the CSR absolutely refused to
    consider a refund - she said she knows that EVERY sales person
    warns/tells the new subscriber about this danger. Relative persisted
    in requesting a refund, CSR persisted in refusing, got snotty,
    eventually essentially calling relative a liar. Our dealer is not a
    VZW employee, he is a personal friend who offers outstanding service
    that VZW cannot, e.g. when someone has a warranty problem they get a
    loaner handed to them, if a phone is lost/stolen he can fix them up
    with a free or cheap replacement from the stash of phones other
    customers give him when they upgrade. He did not voice a warning,
    apparently he did not receive the automaton training the company sales
    people do.

    The nasty attitude of the CSR is likely to cost VZW some problems;
    I choose not to divulge how at this point.

    Thanks to everyone who joined into this thread - I was a bit
    overwhelmed by the response.

    Cheers to all, QE
    ==========================
    On Thu, 01 Jul 2004 00:24:07 GMT, QuienEs
    <QuienEsREMOVETHISandthis@optonline.net> wrote:

    |Two of my relatives just signed up for Verizon Wireless' "America's
    |Choice" plan.
    |
    |On the surface it sounds good, 400 shared peak time minutes
    |per-month, unlimited nights and weekends usage, no long distance
    |charges and additional benefits.
    |
    |They have been with Verizon Wireless for about 10 days and the 1st
    |bill came, with some surprises:
    |
    |1/ TRICK
    |
    |Their "month" did not start when the phones were activated,
    |SURPRISE ! -- it started 4 days later. We learned that your "month"
    |can start anytime - the dealer told us today it is sort of random,
    |3-days after you sign up, or 10 days or 15 days.
    |
    |The problem for them was that the first 3 days were treated as a
    |pro-rated partial month. They got screwed because they used their
    |beautiful new cell phones a lot those 1st 3 days thinking they had
    400
    |peak minutes to spread over 30 or 31 days, but Verizon Wireless
    |pro-rated the 3 days at 13 peak minutes each which, in their newbie
    |enthusiasm, they had exceeded - resulting in a 3-day [ at 45-cents
    per
    |minute ] charge of around $7 for "excess minutes".
    |
    |2/ SCAM [ adding insult to injury ]
    |
    |The scam is the use of 13 minutes per day for the pro-rated period.
    |Apparently they get that figure by dividing 4800 minutes per year by
    |365 = 13.15 minutes per day.
    |
    |The accurate number should take into account that weekends are free.
    |2x52 = 104 free days. 365-104 = 261 days to which peak minutes
    apply.
    |4800/261 = 18.39 minutes allowance per peak day.
    |
    |3/ $40 billing computer "mistake"
    |
    |They advertise: "One- or Two-year agreement required per line. $35
    |activation fee per line on one-year agreements, and $15 activation
    fee
    |per line on two-year agreements."
    |
    |My relatives signed up for 2-years, confirmed by Verizon's billing
    |department and the dealer today. But the bill shows two $35
    |activation fees, not two $15 activation fees. One can assume that
    |their billing computer makes this "mistake" for everyone.
    |
    |Comments welcome, especially about any tricks we may ahve missed.
    |
    |QE in NJ
     

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