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Verizon Wireless billing trick, scam $40 "mistake"

Discussion in 'alt.cellular.verizon' started by Quick, Jul 1, 2004.

  1. Richard Ness

    Richard Ness Guest

    Some people gotta bitch just for the sake of bitching....


    "Proconsul" <nospam@nospam.org> wrote in message news:_UAFc.8765$151.1221@fed1read02...
    >
    > "Roger Binns" <rogerb@rogerbinns.com> wrote in message
    > news:h51ir1-l8k.ln1@home.rogerbinns.com...
    > | Proconsul wrote:
    > | > However, since you choose to address your comments to me, I'll reaffirm
    > that
    > | > I don't buy the usual complaint that the CSR screwed up. It's my
    > experience
    > | > that most people don't listen to what they're told and don't read what
    > they
    > | > sign. THEN, they feel self-righteous and complain to the high heavens
    > when
    > | > they find out they didn't understand what they signed or what they had
    > been
    > | > told....
    > |
    > | While what you say is true, I can't understand why Verizon does it this
    > | way. Surely if the billing date was the same as the day the contract
    > | started then there wouldn't be anything to explain, omit, understand
    > | or make an error on.
    >
    > I also cannot see what's so "unusual" about what Verizon does in re billing
    > and proration - the method they use is as common as dirt, not all that
    > complicated and necessary when you consider how often many people change
    > plans, equipment, features, etc., to their service....
    >
    > Verizon is not managed by thieves, crooks or stupid people. Their system is
    > fine. Their people, except for rare exceptions, do an excellent job and
    > their SERVICE is the best available.....I just don't see why so many are so
    > enraged about nothing.....
    >
    > PC
    >
    >
     



    › See More: Verizon Wireless billing trick, scam $40 "mistake"
  2. Proconsul

    Proconsul Guest

    "Richard Ness" <richardno@damnspam.nessnet.com> wrote in message
    news:Xr-dnez7C_hHeHvdRVn-tA@comcast.com...
    | Some people gotta bitch just for the sake of bitching....

    Indeed - but, I for one, who reads this forum looking for useful
    information, find the continual carping annoying.....:)

    PC


    |
    |
    | "Proconsul" <nospam@nospam.org> wrote in message
    news:_UAFc.8765$151.1221@fed1read02...
    | >
    | > "Roger Binns" <rogerb@rogerbinns.com> wrote in message
    | > news:h51ir1-l8k.ln1@home.rogerbinns.com...
    | > | Proconsul wrote:
    | > | > However, since you choose to address your comments to me, I'll
    reaffirm
    | > that
    | > | > I don't buy the usual complaint that the CSR screwed up. It's my
    | > experience
    | > | > that most people don't listen to what they're told and don't read
    what
    | > they
    | > | > sign. THEN, they feel self-righteous and complain to the high
    heavens
    | > when
    | > | > they find out they didn't understand what they signed or what they
    had
    | > been
    | > | > told....
    | > |
    | > | While what you say is true, I can't understand why Verizon does it
    this
    | > | way. Surely if the billing date was the same as the day the contract
    | > | started then there wouldn't be anything to explain, omit, understand
    | > | or make an error on.
    | >
    | > I also cannot see what's so "unusual" about what Verizon does in re
    billing
    | > and proration - the method they use is as common as dirt, not all that
    | > complicated and necessary when you consider how often many people change
    | > plans, equipment, features, etc., to their service....
    | >
    | > Verizon is not managed by thieves, crooks or stupid people. Their system
    is
    | > fine. Their people, except for rare exceptions, do an excellent job and
    | > their SERVICE is the best available.....I just don't see why so many are
    so
    | > enraged about nothing.....
    | >
    | > PC
    | >
    | >
    |
    |
     
  3. Proconsul

    Proconsul Guest

    "Richard Ness" <richardno@damnspam.nessnet.com> wrote in message
    news:Xr-dnez7C_hHeHvdRVn-tA@comcast.com...
    | Some people gotta bitch just for the sake of bitching....

    Indeed - but, I for one, who reads this forum looking for useful
    information, find the continual carping annoying.....:)

    PC


    |
    |
    | "Proconsul" <nospam@nospam.org> wrote in message
    news:_UAFc.8765$151.1221@fed1read02...
    | >
    | > "Roger Binns" <rogerb@rogerbinns.com> wrote in message
    | > news:h51ir1-l8k.ln1@home.rogerbinns.com...
    | > | Proconsul wrote:
    | > | > However, since you choose to address your comments to me, I'll
    reaffirm
    | > that
    | > | > I don't buy the usual complaint that the CSR screwed up. It's my
    | > experience
    | > | > that most people don't listen to what they're told and don't read
    what
    | > they
    | > | > sign. THEN, they feel self-righteous and complain to the high
    heavens
    | > when
    | > | > they find out they didn't understand what they signed or what they
    had
    | > been
    | > | > told....
    | > |
    | > | While what you say is true, I can't understand why Verizon does it
    this
    | > | way. Surely if the billing date was the same as the day the contract
    | > | started then there wouldn't be anything to explain, omit, understand
    | > | or make an error on.
    | >
    | > I also cannot see what's so "unusual" about what Verizon does in re
    billing
    | > and proration - the method they use is as common as dirt, not all that
    | > complicated and necessary when you consider how often many people change
    | > plans, equipment, features, etc., to their service....
    | >
    | > Verizon is not managed by thieves, crooks or stupid people. Their system
    is
    | > fine. Their people, except for rare exceptions, do an excellent job and
    | > their SERVICE is the best available.....I just don't see why so many are
    so
    | > enraged about nothing.....
    | >
    | > PC
    | >
    | >
    |
    |
     
  4. Proconsul

    Proconsul Guest

    "Richard Ness" <richardno@damnspam.nessnet.com> wrote in message
    news:Xr-dnez7C_hHeHvdRVn-tA@comcast.com...
    | Some people gotta bitch just for the sake of bitching....

    Indeed - but, I for one, who reads this forum looking for useful
    information, find the continual carping annoying.....:)

    PC


    |
    |
    | "Proconsul" <nospam@nospam.org> wrote in message
    news:_UAFc.8765$151.1221@fed1read02...
    | >
    | > "Roger Binns" <rogerb@rogerbinns.com> wrote in message
    | > news:h51ir1-l8k.ln1@home.rogerbinns.com...
    | > | Proconsul wrote:
    | > | > However, since you choose to address your comments to me, I'll
    reaffirm
    | > that
    | > | > I don't buy the usual complaint that the CSR screwed up. It's my
    | > experience
    | > | > that most people don't listen to what they're told and don't read
    what
    | > they
    | > | > sign. THEN, they feel self-righteous and complain to the high
    heavens
    | > when
    | > | > they find out they didn't understand what they signed or what they
    had
    | > been
    | > | > told....
    | > |
    | > | While what you say is true, I can't understand why Verizon does it
    this
    | > | way. Surely if the billing date was the same as the day the contract
    | > | started then there wouldn't be anything to explain, omit, understand
    | > | or make an error on.
    | >
    | > I also cannot see what's so "unusual" about what Verizon does in re
    billing
    | > and proration - the method they use is as common as dirt, not all that
    | > complicated and necessary when you consider how often many people change
    | > plans, equipment, features, etc., to their service....
    | >
    | > Verizon is not managed by thieves, crooks or stupid people. Their system
    is
    | > fine. Their people, except for rare exceptions, do an excellent job and
    | > their SERVICE is the best available.....I just don't see why so many are
    so
    | > enraged about nothing.....
    | >
    | > PC
    | >
    | >
    |
    |
     
  5. Proconsul

    Proconsul Guest

    "Richard Ness" <richardno@damnspam.nessnet.com> wrote in message
    news:Xr-dnez7C_hHeHvdRVn-tA@comcast.com...
    | Some people gotta bitch just for the sake of bitching....

    Indeed - but, I for one, who reads this forum looking for useful
    information, find the continual carping annoying.....:)

    PC


    |
    |
    | "Proconsul" <nospam@nospam.org> wrote in message
    news:_UAFc.8765$151.1221@fed1read02...
    | >
    | > "Roger Binns" <rogerb@rogerbinns.com> wrote in message
    | > news:h51ir1-l8k.ln1@home.rogerbinns.com...
    | > | Proconsul wrote:
    | > | > However, since you choose to address your comments to me, I'll
    reaffirm
    | > that
    | > | > I don't buy the usual complaint that the CSR screwed up. It's my
    | > experience
    | > | > that most people don't listen to what they're told and don't read
    what
    | > they
    | > | > sign. THEN, they feel self-righteous and complain to the high
    heavens
    | > when
    | > | > they find out they didn't understand what they signed or what they
    had
    | > been
    | > | > told....
    | > |
    | > | While what you say is true, I can't understand why Verizon does it
    this
    | > | way. Surely if the billing date was the same as the day the contract
    | > | started then there wouldn't be anything to explain, omit, understand
    | > | or make an error on.
    | >
    | > I also cannot see what's so "unusual" about what Verizon does in re
    billing
    | > and proration - the method they use is as common as dirt, not all that
    | > complicated and necessary when you consider how often many people change
    | > plans, equipment, features, etc., to their service....
    | >
    | > Verizon is not managed by thieves, crooks or stupid people. Their system
    is
    | > fine. Their people, except for rare exceptions, do an excellent job and
    | > their SERVICE is the best available.....I just don't see why so many are
    so
    | > enraged about nothing.....
    | >
    | > PC
    | >
    | >
    |
    |
     
  6. Proconsul

    Proconsul Guest

    "Richard Ness" <richardno@damnspam.nessnet.com> wrote in message
    news:Xr-dnez7C_hHeHvdRVn-tA@comcast.com...
    | Some people gotta bitch just for the sake of bitching....

    Indeed - but, I for one, who reads this forum looking for useful
    information, find the continual carping annoying.....:)

    PC


    |
    |
    | "Proconsul" <nospam@nospam.org> wrote in message
    news:_UAFc.8765$151.1221@fed1read02...
    | >
    | > "Roger Binns" <rogerb@rogerbinns.com> wrote in message
    | > news:h51ir1-l8k.ln1@home.rogerbinns.com...
    | > | Proconsul wrote:
    | > | > However, since you choose to address your comments to me, I'll
    reaffirm
    | > that
    | > | > I don't buy the usual complaint that the CSR screwed up. It's my
    | > experience
    | > | > that most people don't listen to what they're told and don't read
    what
    | > they
    | > | > sign. THEN, they feel self-righteous and complain to the high
    heavens
    | > when
    | > | > they find out they didn't understand what they signed or what they
    had
    | > been
    | > | > told....
    | > |
    | > | While what you say is true, I can't understand why Verizon does it
    this
    | > | way. Surely if the billing date was the same as the day the contract
    | > | started then there wouldn't be anything to explain, omit, understand
    | > | or make an error on.
    | >
    | > I also cannot see what's so "unusual" about what Verizon does in re
    billing
    | > and proration - the method they use is as common as dirt, not all that
    | > complicated and necessary when you consider how often many people change
    | > plans, equipment, features, etc., to their service....
    | >
    | > Verizon is not managed by thieves, crooks or stupid people. Their system
    is
    | > fine. Their people, except for rare exceptions, do an excellent job and
    | > their SERVICE is the best available.....I just don't see why so many are
    so
    | > enraged about nothing.....
    | >
    | > PC
    | >
    | >
    |
    |
     
  7. Roger Binns

    Roger Binns Guest

    Proconsul wrote:
    > I also cannot see what's so "unusual" about what Verizon does in re billing
    > and proration - the method they use is as common as dirt, not all that
    > complicated and necessary when you consider how often many people change
    > plans, equipment, features, etc., to their service....


    Note that I am not talking about how they do proration - I am talking about
    billing dates. Why doesn't the billing cycle start the day you sign up
    instead of some random time period in the future, or even offer you the
    date you want it to be?

    For other services you sign up for such as credit cards, land line phone,
    ISP etc your billing date is monthly from the day you signed up (although
    some credit cards let you pick the date).

    For other services (eg water, electricity) it is based on their schedule
    for reading the meters.

    VZW is neither of those and appears almost completely random. I don't
    understand why they feel the need to do that instead of something
    simpler like based on the day you join.

    Roger
     
  8. Roger Binns

    Roger Binns Guest

    Proconsul wrote:
    > I also cannot see what's so "unusual" about what Verizon does in re billing
    > and proration - the method they use is as common as dirt, not all that
    > complicated and necessary when you consider how often many people change
    > plans, equipment, features, etc., to their service....


    Note that I am not talking about how they do proration - I am talking about
    billing dates. Why doesn't the billing cycle start the day you sign up
    instead of some random time period in the future, or even offer you the
    date you want it to be?

    For other services you sign up for such as credit cards, land line phone,
    ISP etc your billing date is monthly from the day you signed up (although
    some credit cards let you pick the date).

    For other services (eg water, electricity) it is based on their schedule
    for reading the meters.

    VZW is neither of those and appears almost completely random. I don't
    understand why they feel the need to do that instead of something
    simpler like based on the day you join.

    Roger
     
  9. Roger Binns

    Roger Binns Guest

    Proconsul wrote:
    > I also cannot see what's so "unusual" about what Verizon does in re billing
    > and proration - the method they use is as common as dirt, not all that
    > complicated and necessary when you consider how often many people change
    > plans, equipment, features, etc., to their service....


    Note that I am not talking about how they do proration - I am talking about
    billing dates. Why doesn't the billing cycle start the day you sign up
    instead of some random time period in the future, or even offer you the
    date you want it to be?

    For other services you sign up for such as credit cards, land line phone,
    ISP etc your billing date is monthly from the day you signed up (although
    some credit cards let you pick the date).

    For other services (eg water, electricity) it is based on their schedule
    for reading the meters.

    VZW is neither of those and appears almost completely random. I don't
    understand why they feel the need to do that instead of something
    simpler like based on the day you join.

    Roger
     
  10. Roger Binns

    Roger Binns Guest

    Proconsul wrote:
    > I also cannot see what's so "unusual" about what Verizon does in re billing
    > and proration - the method they use is as common as dirt, not all that
    > complicated and necessary when you consider how often many people change
    > plans, equipment, features, etc., to their service....


    Note that I am not talking about how they do proration - I am talking about
    billing dates. Why doesn't the billing cycle start the day you sign up
    instead of some random time period in the future, or even offer you the
    date you want it to be?

    For other services you sign up for such as credit cards, land line phone,
    ISP etc your billing date is monthly from the day you signed up (although
    some credit cards let you pick the date).

    For other services (eg water, electricity) it is based on their schedule
    for reading the meters.

    VZW is neither of those and appears almost completely random. I don't
    understand why they feel the need to do that instead of something
    simpler like based on the day you join.

    Roger
     
  11. Roger Binns

    Roger Binns Guest

    Proconsul wrote:
    > I also cannot see what's so "unusual" about what Verizon does in re billing
    > and proration - the method they use is as common as dirt, not all that
    > complicated and necessary when you consider how often many people change
    > plans, equipment, features, etc., to their service....


    Note that I am not talking about how they do proration - I am talking about
    billing dates. Why doesn't the billing cycle start the day you sign up
    instead of some random time period in the future, or even offer you the
    date you want it to be?

    For other services you sign up for such as credit cards, land line phone,
    ISP etc your billing date is monthly from the day you signed up (although
    some credit cards let you pick the date).

    For other services (eg water, electricity) it is based on their schedule
    for reading the meters.

    VZW is neither of those and appears almost completely random. I don't
    understand why they feel the need to do that instead of something
    simpler like based on the day you join.

    Roger
     
  12. Proconsul

    Proconsul Guest

    "Roger Binns" <rogerb@rogerbinns.com> wrote in message
    news:95djr1-h8a.ln1@home.rogerbinns.com...
    | Proconsul wrote:
    | > I also cannot see what's so "unusual" about what Verizon does in re
    billing
    | > and proration - the method they use is as common as dirt, not all that
    | > complicated and necessary when you consider how often many people change
    | > plans, equipment, features, etc., to their service....
    |
    | Note that I am not talking about how they do proration - I am talking
    about
    | billing dates. Why doesn't the billing cycle start the day you sign up
    | instead of some random time period in the future, or even offer you the
    | date you want it to be?
    |
    | For other services you sign up for such as credit cards, land line phone,
    | ISP etc your billing date is monthly from the day you signed up (although
    | some credit cards let you pick the date).
    |
    | For other services (eg water, electricity) it is based on their schedule
    | for reading the meters.
    |
    | VZW is neither of those and appears almost completely random. I don't
    | understand why they feel the need to do that instead of something
    | simpler like based on the day you join.

    Verizon is an independent business and has the absolute right to determine
    billing dates.....

    Verizon uses the system in place to account for, in the main, the almost
    universal practice among it's subscribers of changing plans, changing
    equipment, etc., etc. Any large business, in this case one with 39 million
    accounts, will spread billing dates out over the month for reasons too
    obvious to have to describe....just think of the workload involved in
    calculating and generating that many bills....

    Other business use other systems. Verizon uses it's system. I just can't see
    what all the "carping" is about other than the all too common need to rail
    against somebody or something.....! Sour grapes is what I see - and that's
    about it...

    PC





    |
    | Roger
    |
    |
     
  13. Proconsul

    Proconsul Guest

    "Roger Binns" <rogerb@rogerbinns.com> wrote in message
    news:95djr1-h8a.ln1@home.rogerbinns.com...
    | Proconsul wrote:
    | > I also cannot see what's so "unusual" about what Verizon does in re
    billing
    | > and proration - the method they use is as common as dirt, not all that
    | > complicated and necessary when you consider how often many people change
    | > plans, equipment, features, etc., to their service....
    |
    | Note that I am not talking about how they do proration - I am talking
    about
    | billing dates. Why doesn't the billing cycle start the day you sign up
    | instead of some random time period in the future, or even offer you the
    | date you want it to be?
    |
    | For other services you sign up for such as credit cards, land line phone,
    | ISP etc your billing date is monthly from the day you signed up (although
    | some credit cards let you pick the date).
    |
    | For other services (eg water, electricity) it is based on their schedule
    | for reading the meters.
    |
    | VZW is neither of those and appears almost completely random. I don't
    | understand why they feel the need to do that instead of something
    | simpler like based on the day you join.

    Verizon is an independent business and has the absolute right to determine
    billing dates.....

    Verizon uses the system in place to account for, in the main, the almost
    universal practice among it's subscribers of changing plans, changing
    equipment, etc., etc. Any large business, in this case one with 39 million
    accounts, will spread billing dates out over the month for reasons too
    obvious to have to describe....just think of the workload involved in
    calculating and generating that many bills....

    Other business use other systems. Verizon uses it's system. I just can't see
    what all the "carping" is about other than the all too common need to rail
    against somebody or something.....! Sour grapes is what I see - and that's
    about it...

    PC





    |
    | Roger
    |
    |
     
  14. Proconsul

    Proconsul Guest

    "Roger Binns" <rogerb@rogerbinns.com> wrote in message
    news:95djr1-h8a.ln1@home.rogerbinns.com...
    | Proconsul wrote:
    | > I also cannot see what's so "unusual" about what Verizon does in re
    billing
    | > and proration - the method they use is as common as dirt, not all that
    | > complicated and necessary when you consider how often many people change
    | > plans, equipment, features, etc., to their service....
    |
    | Note that I am not talking about how they do proration - I am talking
    about
    | billing dates. Why doesn't the billing cycle start the day you sign up
    | instead of some random time period in the future, or even offer you the
    | date you want it to be?
    |
    | For other services you sign up for such as credit cards, land line phone,
    | ISP etc your billing date is monthly from the day you signed up (although
    | some credit cards let you pick the date).
    |
    | For other services (eg water, electricity) it is based on their schedule
    | for reading the meters.
    |
    | VZW is neither of those and appears almost completely random. I don't
    | understand why they feel the need to do that instead of something
    | simpler like based on the day you join.

    Verizon is an independent business and has the absolute right to determine
    billing dates.....

    Verizon uses the system in place to account for, in the main, the almost
    universal practice among it's subscribers of changing plans, changing
    equipment, etc., etc. Any large business, in this case one with 39 million
    accounts, will spread billing dates out over the month for reasons too
    obvious to have to describe....just think of the workload involved in
    calculating and generating that many bills....

    Other business use other systems. Verizon uses it's system. I just can't see
    what all the "carping" is about other than the all too common need to rail
    against somebody or something.....! Sour grapes is what I see - and that's
    about it...

    PC





    |
    | Roger
    |
    |
     
  15. Proconsul

    Proconsul Guest

    "Roger Binns" <rogerb@rogerbinns.com> wrote in message
    news:95djr1-h8a.ln1@home.rogerbinns.com...
    | Proconsul wrote:
    | > I also cannot see what's so "unusual" about what Verizon does in re
    billing
    | > and proration - the method they use is as common as dirt, not all that
    | > complicated and necessary when you consider how often many people change
    | > plans, equipment, features, etc., to their service....
    |
    | Note that I am not talking about how they do proration - I am talking
    about
    | billing dates. Why doesn't the billing cycle start the day you sign up
    | instead of some random time period in the future, or even offer you the
    | date you want it to be?
    |
    | For other services you sign up for such as credit cards, land line phone,
    | ISP etc your billing date is monthly from the day you signed up (although
    | some credit cards let you pick the date).
    |
    | For other services (eg water, electricity) it is based on their schedule
    | for reading the meters.
    |
    | VZW is neither of those and appears almost completely random. I don't
    | understand why they feel the need to do that instead of something
    | simpler like based on the day you join.

    Verizon is an independent business and has the absolute right to determine
    billing dates.....

    Verizon uses the system in place to account for, in the main, the almost
    universal practice among it's subscribers of changing plans, changing
    equipment, etc., etc. Any large business, in this case one with 39 million
    accounts, will spread billing dates out over the month for reasons too
    obvious to have to describe....just think of the workload involved in
    calculating and generating that many bills....

    Other business use other systems. Verizon uses it's system. I just can't see
    what all the "carping" is about other than the all too common need to rail
    against somebody or something.....! Sour grapes is what I see - and that's
    about it...

    PC





    |
    | Roger
    |
    |
     
  16. Proconsul

    Proconsul Guest

    "Roger Binns" <rogerb@rogerbinns.com> wrote in message
    news:95djr1-h8a.ln1@home.rogerbinns.com...
    | Proconsul wrote:
    | > I also cannot see what's so "unusual" about what Verizon does in re
    billing
    | > and proration - the method they use is as common as dirt, not all that
    | > complicated and necessary when you consider how often many people change
    | > plans, equipment, features, etc., to their service....
    |
    | Note that I am not talking about how they do proration - I am talking
    about
    | billing dates. Why doesn't the billing cycle start the day you sign up
    | instead of some random time period in the future, or even offer you the
    | date you want it to be?
    |
    | For other services you sign up for such as credit cards, land line phone,
    | ISP etc your billing date is monthly from the day you signed up (although
    | some credit cards let you pick the date).
    |
    | For other services (eg water, electricity) it is based on their schedule
    | for reading the meters.
    |
    | VZW is neither of those and appears almost completely random. I don't
    | understand why they feel the need to do that instead of something
    | simpler like based on the day you join.

    Verizon is an independent business and has the absolute right to determine
    billing dates.....

    Verizon uses the system in place to account for, in the main, the almost
    universal practice among it's subscribers of changing plans, changing
    equipment, etc., etc. Any large business, in this case one with 39 million
    accounts, will spread billing dates out over the month for reasons too
    obvious to have to describe....just think of the workload involved in
    calculating and generating that many bills....

    Other business use other systems. Verizon uses it's system. I just can't see
    what all the "carping" is about other than the all too common need to rail
    against somebody or something.....! Sour grapes is what I see - and that's
    about it...

    PC





    |
    | Roger
    |
    |
     
  17. Roger Binns

    Roger Binns Guest

    Proconsul wrote:
    > Verizon is an independent business and has the absolute right to determine
    > billing dates.....


    You keep missing my point. This is not sour grapes or anything else.
    Yes, they could charge by the moon phase, or base it on your house number.
    I am not arguing about what they can legally do, what they have the right
    to do etc.

    My question is *why* have they chosen this completely non-standard scheme
    of picking a random date as your billing date. There might be some good reason
    but I haven't seen it here.

    Instead by picking a random date, they have to explain to every customer
    how their prorating works, and that they will be affected it on their
    first bill. Then they have to deal with however many customers didn't
    pay attention or didn't understand, which generates ill will, and
    consumes CSR time.

    > Verizon uses the system in place to account for, in the main, the almost
    > universal practice among it's subscribers of changing plans, changing
    > equipment, etc., etc.


    Except when you change plans they don't change the billing date so that
    theory isn't appropriate. (Again we are not debating about how they do
    prorating, but why they pick a random day as the billing date).

    > Any large business, in this case one with 39 million
    > accounts, will spread billing dates out over the month for reasons too
    > obvious to have to describe....just think of the workload involved in
    > calculating and generating that many bills....


    It will also be obvious that customers will sign up all over the month
    so if the billing date was the same as when you signed up, then you
    would still get the billing date spread over the month. Unless you
    want to argue that disproportionate numbers of people sign up on
    specific dates. (The only issue would be for people signing up on
    the 31st, but that only occurs 7 times a year).

    Roger
     
  18. Roger Binns

    Roger Binns Guest

    Proconsul wrote:
    > Verizon is an independent business and has the absolute right to determine
    > billing dates.....


    You keep missing my point. This is not sour grapes or anything else.
    Yes, they could charge by the moon phase, or base it on your house number.
    I am not arguing about what they can legally do, what they have the right
    to do etc.

    My question is *why* have they chosen this completely non-standard scheme
    of picking a random date as your billing date. There might be some good reason
    but I haven't seen it here.

    Instead by picking a random date, they have to explain to every customer
    how their prorating works, and that they will be affected it on their
    first bill. Then they have to deal with however many customers didn't
    pay attention or didn't understand, which generates ill will, and
    consumes CSR time.

    > Verizon uses the system in place to account for, in the main, the almost
    > universal practice among it's subscribers of changing plans, changing
    > equipment, etc., etc.


    Except when you change plans they don't change the billing date so that
    theory isn't appropriate. (Again we are not debating about how they do
    prorating, but why they pick a random day as the billing date).

    > Any large business, in this case one with 39 million
    > accounts, will spread billing dates out over the month for reasons too
    > obvious to have to describe....just think of the workload involved in
    > calculating and generating that many bills....


    It will also be obvious that customers will sign up all over the month
    so if the billing date was the same as when you signed up, then you
    would still get the billing date spread over the month. Unless you
    want to argue that disproportionate numbers of people sign up on
    specific dates. (The only issue would be for people signing up on
    the 31st, but that only occurs 7 times a year).

    Roger
     
  19. Roger Binns

    Roger Binns Guest

    Proconsul wrote:
    > Verizon is an independent business and has the absolute right to determine
    > billing dates.....


    You keep missing my point. This is not sour grapes or anything else.
    Yes, they could charge by the moon phase, or base it on your house number.
    I am not arguing about what they can legally do, what they have the right
    to do etc.

    My question is *why* have they chosen this completely non-standard scheme
    of picking a random date as your billing date. There might be some good reason
    but I haven't seen it here.

    Instead by picking a random date, they have to explain to every customer
    how their prorating works, and that they will be affected it on their
    first bill. Then they have to deal with however many customers didn't
    pay attention or didn't understand, which generates ill will, and
    consumes CSR time.

    > Verizon uses the system in place to account for, in the main, the almost
    > universal practice among it's subscribers of changing plans, changing
    > equipment, etc., etc.


    Except when you change plans they don't change the billing date so that
    theory isn't appropriate. (Again we are not debating about how they do
    prorating, but why they pick a random day as the billing date).

    > Any large business, in this case one with 39 million
    > accounts, will spread billing dates out over the month for reasons too
    > obvious to have to describe....just think of the workload involved in
    > calculating and generating that many bills....


    It will also be obvious that customers will sign up all over the month
    so if the billing date was the same as when you signed up, then you
    would still get the billing date spread over the month. Unless you
    want to argue that disproportionate numbers of people sign up on
    specific dates. (The only issue would be for people signing up on
    the 31st, but that only occurs 7 times a year).

    Roger
     
  20. Roger Binns

    Roger Binns Guest

    Proconsul wrote:
    > Verizon is an independent business and has the absolute right to determine
    > billing dates.....


    You keep missing my point. This is not sour grapes or anything else.
    Yes, they could charge by the moon phase, or base it on your house number.
    I am not arguing about what they can legally do, what they have the right
    to do etc.

    My question is *why* have they chosen this completely non-standard scheme
    of picking a random date as your billing date. There might be some good reason
    but I haven't seen it here.

    Instead by picking a random date, they have to explain to every customer
    how their prorating works, and that they will be affected it on their
    first bill. Then they have to deal with however many customers didn't
    pay attention or didn't understand, which generates ill will, and
    consumes CSR time.

    > Verizon uses the system in place to account for, in the main, the almost
    > universal practice among it's subscribers of changing plans, changing
    > equipment, etc., etc.


    Except when you change plans they don't change the billing date so that
    theory isn't appropriate. (Again we are not debating about how they do
    prorating, but why they pick a random day as the billing date).

    > Any large business, in this case one with 39 million
    > accounts, will spread billing dates out over the month for reasons too
    > obvious to have to describe....just think of the workload involved in
    > calculating and generating that many bills....


    It will also be obvious that customers will sign up all over the month
    so if the billing date was the same as when you signed up, then you
    would still get the billing date spread over the month. Unless you
    want to argue that disproportionate numbers of people sign up on
    specific dates. (The only issue would be for people signing up on
    the 31st, but that only occurs 7 times a year).

    Roger
     

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