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Want to have fun with customer service? Do this!

Discussion in 'alt.cellular.verizon' started by AL, Sep 16, 2003.

  1. AL

    AL Guest

    What part of Service do you not understand! You are obviously in the wrong
    business.

    I did ask Cingular today at their store and I saw a map off the computer
    that showed the type of coverage I could expect which was medium. It had
    option for TDMA and GSM.
    Now if only Verizon could produce something like that.

    AL

    "hec merc" <metbaseball24@hotmail.com> wrote in message
    news:vmm1hsiih51ifc@corp.supernews.com...
    > hey al, where do you work? can we post things on the internet about how to

    bother you?
    > [posted via phonescoop.com]



    › See More: Want to have fun with customer service? Do this!
  2. VZW Guy

    VZW Guy Guest

    Boy you sound very knowledgable about this stuff, ever think of starting
    you OWN wireless companie, and see if you can do better than everyone
    else??

    --
    Statements made by me are of my opinion and knowledge, and do not
    express those by Verizon Wireless(R).
    Any information I give is subject to change without notice, and may not
    be completely accurate.


    nospam@home.com (Larry W4CSC) wrote in article
    <3f679937.159719021@news.knology.net>:
    > On Tue, 16 Sep 2003 19:39:02 GMT, "AL" <al145@nospam.hotmail.dot>
    > wrote:
    >
    > >The rep was speechless. Give them a call and see what happens.
    > >The bottom line already they are breaking their pledges and this is an
    > >industry that needs heavy regulation, tracking of dead spots and of
    > >no-service and other service issues and problems.
    > >Plus an actual real coverage map would be nice. But I don't think its going
    > >to happen.
    > >What was that FCC number again, oh yeah, 1-888-225-5322
    > >

    > This is an industry that needs annual "Proof of Performance Tests",
    > performed by reputable, TOUCHABLE outside RF engineering
    > firms...exactly like broadcasting is forced to do.
    >
    > You have a license to cover this topographical area from W to X to Y
    > to Z, inclusive. You WILL provide a MINIMUM standard level of RF
    > across your spectrum of X microvolts per meter to ensure good service
    > in your LICENSED operating area to provide the public with a certain
    > level of service. This must be verified, annually, by a disconnected
    > outside engineering firm who files the annual engineering report with
    > the FCC bureaucrats. You have 90 days to correct any deficiencies in
    > the report or FCC files a "Notice of Liability" on you sending in the
    > Enforcement Bureau to see why you have not complied. Fines are
    > $10,000/per day/per occurance until it's fixed.....
    >
    > Wanna bet we'd see LESS ads blasting Nextel and MORE tower crews
    > erecting panels in the DEAD ZONES?....
    >
    > Hey! Great idea! New FCC ruling - no advertising as long as there
    > are outstanding violations in coverage and performance. You can't
    > afford saturation advertising....YOU HAVE TOWERS TO BUY!
    >
    > If we enforced this on all the carriers, we'd be rid of their stupid
    > ads FOREVER!....(c;.....and the FCC would have cured its funding
    > crunch!
    >
    >
    >
    > Larry W4CSC
    >
    > 3600 planes with transponders are burning 8-10 million
    > gallons of kerosene per hour over the USA. R-12 car air
    > conditioners are responsible for the ozone hole, right?


    [posted via phonescoop.com]
  3. Jim Smith

    Jim Smith Guest

    No.
    1) Lying is not ethical.
    2) Lying is not an effective long-term strategy. No matter what I, as a
    sales rep, might tell you, you will not get signal in an area with no
    coverage. You, as a consumer, will notice this, and return your phone.
    No sale, no commission, just one p.o.'d customer, resolved never to buy
    from Cingular again, no matter how many antennas we put up. What's
    more, you, as an ex-customer, are eager to tell all your
    cellphone-seeking friends what liars we are. Bad for me, bad for
    business.
    Reason One is a personal choice for me -- I like my word to mean
    something. Reason Two is why sales reps should not lie, and wireless
    companies should not let them.

    "Spam Buster" <s_p_a_m__buster@hotmail.com> wrote in article
    <jBOab.50563$z32.38333@twister.austin.rr.com>:
    > So, it's OK to lie if you're a sales rep?
    >
    >
    > SB
    >
    >


    [posted via phonescoop.com]
  4. Justin Green

    Justin Green Guest

    "Jim Smith" <jssmyth@earthlink.net> wrote in message
    news:vmri0dh4jins3e@corp.supernews.com...
    > No.
    > 1) Lying is not ethical.
    > 2) Lying is not an effective long-term strategy. No matter what I, as a
    > sales rep, might tell you, you will not get signal in an area with no
    > coverage. You, as a consumer, will notice this, and return your phone.
    > No sale, no commission, just one p.o.'d customer, resolved never to buy
    > from Cingular again, no matter how many antennas we put up. What's
    > more, you, as an ex-customer, are eager to tell all your
    > cellphone-seeking friends what liars we are. Bad for me, bad for
    > business.
    > Reason One is a personal choice for me -- I like my word to mean
    > something. Reason Two is why sales reps should not lie, and wireless
    > companies should not let them.
    >
    > "Spam Buster" <s_p_a_m__buster@hotmail.com> wrote in article
    > <jBOab.50563$z32.38333@twister.austin.rr.com>:
    > > So, it's OK to lie if you're a sales rep?
    > >
    > >
    > > SB
    > >
    > >

    >
    > [posted via phonescoop.com]



    You'd think lying was taught to Sprint store reps. "Oh yeah, we have great
    coverage in XX area."
  5. Phill.

    Phill. Guest

    In article <vmrid45o0mh25@corp.supernews.com>,
    "Justin Green" <justin@cjteam.com> wrote:

    > You'd think lying was taught to Sprint store reps. "Oh yeah, we have great
    > coverage in XX area."


    Yes, you also have to have a data plan.
    Sure Vision plan allows use as a modem.
    We never have any billing problems.
    Samsung N400 is a great phone
  6. Male Bomb

    Male Bomb Guest


    > No, Stupid, look at the Nextel HONESTY map


    LOL "HONESTY MAP". your fucking kidding right? Why not email this to
    Nextel corporate and see if they might want to use this in their
    advertising...

    It has no coverage where
    > my bagphone works in the boondocks. But, unlike your company, it
    > admits it doesn't.


    So Verizon claims it has service in the "boondocks" and yours works
    there, so whats the problem? I just don't understand why your such an
    asshole, what is your real beef with VZW. MB



    [posted via phonescoop.com]
  7. Yuk Fu

    Yuk Fu Guest

    nospam@home.com (Larry W4CSC) wrote in article
    <3f68532c.207330424@news.knology.net>:
    > On Wed, 17 Sep 2003 06:25:52 -0000, malebomb@comcast.net (Male Bomb)
    > wrote:
    >
    > >
    > >
    > >
    > >> Actually, in SC, ONE carrier DOES provide fairly accurate COVERAGE
    > >> maps to the consumers.......
    > >>
    > >> http://www.nextel.com/cgi-bin/localMarketMap.cgi?market=mkt16
    > >>
    > >> Notice how its not one solid red color way out in the boondocks, like
    > >> Verizon's map of SC.
    > >>
    > >> The real hoot is the Verizon map showing the whole left side of SC has
    > >> digital PTT service! Hell, most places on the left side are AMPS
    > >> towers....(c;

    > >
    > >Well port your # to Nextel and you should be happy.... ya think? MB
    > >

    > No, Stupid, look at the Nextel HONESTY map. It has no coverage where
    > my bagphone works in the boondocks. But, unlike your company, it
    > admits it doesn't.
    >
    >
    >
    > Larry W4CSC


    But you do have coverage in the boondocks with analog service with
    Verizon, correct? If I recall correctly, you don't get digital service
    in the boonies. Out of curiousity, does Verizon claim digital service in
    the area where you only have AMPS coverage? I'm not flaming you, I'm
    just wondering what claims are being made for service in your area.


    [posted via phonescoop.com]
  8. Scott Dier

    Scott Dier Guest

    blah_blah@blahblah.com (BlahBlah Blabber) wrote in message news:<vmfeutau503gb1@corp.supernews.com>...
    > So a company must incur a large expense to satisify an extremely small
    > percentage of the marketplace (less than 1%?) that RF geeks?
    >
    > So, site surveys that are proprietary and public information should be
    > made available to general public - a public that also includes the
    > competition?
    >


    Actually, site surveys allow the FCC to verify that the public
    spectrum is being used efficiently. No use in leaving companies
    licenses they care to use inefficently. IE: the spectrum is our
    spectrum, not your spectrum.

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