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Who do you complain to?

Discussion in 'alt.cellular.verizon' started by Louise, Jun 7, 2004.

  1. Louise

    Louise Guest

    I've been with VZ for 5 years and three phones.

    I've always gotten passable signal strength in one part of my house and
    good reception in the other part.

    I just signed a new 2 year contract about 3 months ago.

    Suddenly, in the past few weeks signal strength deteriorated so that I
    can no longer receive calls in one part of the house and people are
    complaining my signal is breaking up almost no matter where I am.

    VZ swapped out my phone, moved my address book over etc., but the signal
    strength is exactly the same - inadequate, where it has been adequate
    for 5 years. I've put in two trouble tickets - the problem continues.

    If I sign a new contract and then my service seriously deteriorates and
    I have a two year contract, is there anything I can do?

    Louise
     



    › See More: Who do you complain to?
  2. Sally

    Sally Guest

    Demand them to put a cell site in your yard!

    Me me me

    Thats whats its all about


    '
    "Louise" <none@nospam.com> wrote in message
    news:MPG.1b2f04c017eaf14b9896fc@news.newsguy.com...
    > I've been with VZ for 5 years and three phones.
    >
    > I've always gotten passable signal strength in one part of my house and
    > good reception in the other part.
    >
    > I just signed a new 2 year contract about 3 months ago.
    >
    > Suddenly, in the past few weeks signal strength deteriorated so that I
    > can no longer receive calls in one part of the house and people are
    > complaining my signal is breaking up almost no matter where I am.
    >
    > VZ swapped out my phone, moved my address book over etc., but the signal
    > strength is exactly the same - inadequate, where it has been adequate
    > for 5 years. I've put in two trouble tickets - the problem continues.
    >
    > If I sign a new contract and then my service seriously deteriorates and
    > I have a two year contract, is there anything I can do?
    >
    > Louise
     
  3. George

    George Guest

    "Louise" <none@nospam.com> wrote in message
    news:MPG.1b2f04c017eaf14b9896fc@news.newsguy.com...
    > I've been with VZ for 5 years and three phones.
    >
    > I've always gotten passable signal strength in one part of my house and
    > good reception in the other part.
    >
    > I just signed a new 2 year contract about 3 months ago.
    >
    > Suddenly, in the past few weeks signal strength deteriorated so that I
    > can no longer receive calls in one part of the house and people are
    > complaining my signal is breaking up almost no matter where I am.
    >
    > VZ swapped out my phone, moved my address book over etc., but the signal
    > strength is exactly the same - inadequate, where it has been adequate
    > for 5 years. I've put in two trouble tickets - the problem continues.
    >
    > If I sign a new contract and then my service seriously deteriorates and
    > I have a two year contract, is there anything I can do?
    >
    > Louise


    One way to complain is to send a letter. Go to vzw.com and after you enter
    your ZIP look for "contact us". It will show an address for the regional
    office.
     
  4. Louise

    Louise Guest

    In article <uhixc.12680$IQ2.6728188@news4.srv.hcvlny.cv.net>,
    SLL@cosenet.com says...
    > Demand them to put a cell site in your yard!
    >
    > Me me me
    >
    > Thats whats its all about
    >
    >
    > '
    > "Louise" <none@nospam.com> wrote in message
    > news:MPG.1b2f04c017eaf14b9896fc@news.newsguy.com...
    > > I've been with VZ for 5 years and three phones.
    > >
    > > I've always gotten passable signal strength in one part of my house and
    > > good reception in the other part.
    > >
    > > I just signed a new 2 year contract about 3 months ago.
    > >
    > > Suddenly, in the past few weeks signal strength deteriorated so that I
    > > can no longer receive calls in one part of the house and people are
    > > complaining my signal is breaking up almost no matter where I am.
    > >
    > > VZ swapped out my phone, moved my address book over etc., but the signal
    > > strength is exactly the same - inadequate, where it has been adequate
    > > for 5 years. I've put in two trouble tickets - the problem continues.
    > >
    > > If I sign a new contract and then my service seriously deteriorates and
    > > I have a two year contract, is there anything I can do?
    > >
    > > Louise

    >
    >
    >

    Having a bad day?
     
  5. Mike

    Mike Guest

    On Tue, 8 Jun 2004 00:04:05 -0400, Louise <none@nospam.com> wrote:

    >VZ swapped out my phone, moved my address book over etc., but the signal
    >strength is exactly the same - inadequate, where it has been adequate
    >for 5 years. I've put in two trouble tickets - the problem continues.


    I'm curious - same phone?

    I wonder if they'd let you "try out" a new phone. The Nokia 3589i
    supposedly has the best RF performance of any VZW phone, and even if
    they're having local service issues...maybe it'd help your signal
    inside the house over what it normally would be.

    Other than that...I'd suggest persistence.

    Mike
     
  6. Bob Osgood

    Bob Osgood Guest

    I have a 3589i and it is significantly better then old audiovox phone I had.

    one other consideration would be that they have cell site down for maint or
    upgrade
    and when that site returns to service, your service will improve. Might be
    worth
    asking Verizon tech support.


    "Mike" <inundated9@yahoo.com> wrote in message
    news:7glbc0lv32r2c0lolnfmaduf51m02pvsvq@4ax.com...
    > On Tue, 8 Jun 2004 00:04:05 -0400, Louise <none@nospam.com> wrote:
    >
    > >VZ swapped out my phone, moved my address book over etc., but the signal
    > >strength is exactly the same - inadequate, where it has been adequate
    > >for 5 years. I've put in two trouble tickets - the problem continues.

    >
    > I'm curious - same phone?
    >
    > I wonder if they'd let you "try out" a new phone. The Nokia 3589i
    > supposedly has the best RF performance of any VZW phone, and even if
    > they're having local service issues...maybe it'd help your signal
    > inside the house over what it normally would be.
    >
    > Other than that...I'd suggest persistence.
    >
    > Mike
     
  7. Louise

    Louise Guest

    In article <7glbc0lv32r2c0lolnfmaduf51m02pvsvq@4ax.com>, inundated9
    @yahoo.com says...
    > On Tue, 8 Jun 2004 00:04:05 -0400, Louise <none@nospam.com> wrote:
    >
    > >VZ swapped out my phone, moved my address book over etc., but the signal
    > >strength is exactly the same - inadequate, where it has been adequate
    > >for 5 years. I've put in two trouble tickets - the problem continues.

    >
    > I'm curious - same phone?
    >
    > I wonder if they'd let you "try out" a new phone. The Nokia 3589i
    > supposedly has the best RF performance of any VZW phone, and even if
    > they're having local service issues...maybe it'd help your signal
    > inside the house over what it normally would be.
    >
    > Other than that...I'd suggest persistence.
    >
    > Mike
    >

    Thanks for your suggestion.

    A telephone tech person actually stayed on the phone (landline) with me
    today as we teminated service on my VX4400 (the replacement), and
    created service on an old Star Tac I still have.

    The signal weakness and instability was present on both phones. He said
    this gave him enough info to go back to the people in the field
    "proving" that it isn't the phone. We then returned service to my VX
    4400.

    If I need to go further up the ladder, I do plan to ask them to let me
    try a new phone and return it if it's no different - with the
    understanding that I would purchase it, if it did improve signal
    strength and stability. I'll keep the Nokia in mind.

    Louise
     
  8. Louise

    Louise Guest

    In article <10cbsroehlo1i02@corp.supernews.com>, roadiebob@yahoo.com
    says...
    > I have a 3589i and it is significantly better then old audiovox phone I had.
    >
    > one other consideration would be that they have cell site down for maint or
    > upgrade
    > and when that site returns to service, your service will improve. Might be
    > worth
    > asking Verizon tech support.
    >
    >
    > "Mike" <inundated9@yahoo.com> wrote in message
    > news:7glbc0lv32r2c0lolnfmaduf51m02pvsvq@4ax.com...
    > > On Tue, 8 Jun 2004 00:04:05 -0400, Louise <none@nospam.com> wrote:
    > >
    > > >VZ swapped out my phone, moved my address book over etc., but the signal
    > > >strength is exactly the same - inadequate, where it has been adequate
    > > >for 5 years. I've put in two trouble tickets - the problem continues.

    > >
    > > I'm curious - same phone?
    > >
    > > I wonder if they'd let you "try out" a new phone. The Nokia 3589i
    > > supposedly has the best RF performance of any VZW phone, and even if
    > > they're having local service issues...maybe it'd help your signal
    > > inside the house over what it normally would be.
    > >
    > > Other than that...I'd suggest persistence.
    > >
    > > Mike

    >
    >

    They say they "were" having trouble in my area a few weeks ago but all
    their information says it's been fixed. The time of the "fix" seems to
    coincide (roughly) with the degredation in my service :)

    But I'll keep after new information on this.

    Louise
     
  9. On Wed, 9 Jun 2004 00:03:11 -0400, Louise <none@nospam.com> wrote:

    >A telephone tech person actually stayed on the phone (landline) with me
    >today as we teminated service on my VX4400 (the replacement), and
    >created service on an old Star Tac I still have.
    >
    >The signal weakness and instability was present on both phones. He said
    >this gave him enough info to go back to the people in the field
    >"proving" that it isn't the phone. We then returned service to my VX
    >4400.


    Holy shit!!! A VZW TSR actually testing a problem and coming to a
    reasonable conclusion without having to be dragged to it kicking and
    screaming? Run for cover folks, the end must be near!

    Good luck with your problem. I've always had borderline service at my
    home since the digital rollout several years ago. My contract is up
    in 9 days, and I'm seriously considering moving on to Alltel after 9
    years as a BAM/BANM/VZW customer.
     
  10. George

    George Guest

    "The Ghost of General Lee" <ghost@general.lee> wrote in message
    news:0otfc0hpv1o8eqitus87kbfldddd6ptniq@4ax.com...
    > On Wed, 9 Jun 2004 00:03:11 -0400, Louise <none@nospam.com> wrote:
    >


    > Holy shit!!! A VZW TSR actually testing a problem and coming to a
    > reasonable conclusion without having to be dragged to it kicking and
    > screaming? Run for cover folks, the end must be near!
    >
    > Good luck with your problem. I've always had borderline service at my
    > home since the digital rollout several years ago. My contract is up
    > in 9 days, and I'm seriously considering moving on to Alltel after 9
    > years as a BAM/BANM/VZW customer.


    I have had similar good experiences the few times I called.

    I was an Alltel customer and became a VZW customer ~ 4 years ago when they
    swapped areas.
     
  11. Louise

    Louise Guest

    In article <0otfc0hpv1o8eqitus87kbfldddd6ptniq@4ax.com>,
    ghost@general.lee says...
    > On Wed, 9 Jun 2004 00:03:11 -0400, Louise <none@nospam.com> wrote:
    >
    > >A telephone tech person actually stayed on the phone (landline) with me
    > >today as we teminated service on my VX4400 (the replacement), and
    > >created service on an old Star Tac I still have.
    > >
    > >The signal weakness and instability was present on both phones. He said
    > >this gave him enough info to go back to the people in the field
    > >"proving" that it isn't the phone. We then returned service to my VX
    > >4400.

    >
    > Holy shit!!! A VZW TSR actually testing a problem and coming to a
    > reasonable conclusion without having to be dragged to it kicking and
    > screaming? Run for cover folks, the end must be near!
    >
    > Good luck with your problem. I've always had borderline service at my
    > home since the digital rollout several years ago. My contract is up
    > in 9 days, and I'm seriously considering moving on to Alltel after 9
    > years as a BAM/BANM/VZW customer.
    >
    >

    YES - I was shocked and pleased. But I don't know how much power he has
    to influence the people in the field who actually work on the towers.
    But I am a little hopeful.

    I also found someone else in my apartment building with the same "sudden
    onset" problem. I'm trying to get her to file a trouble ticket also.
    I'm even considering posting notices around the block telling people
    what number to call, to demand a trouble ticket be opened, etc. If
    enough trouble tickets are opened........ I guess I'm having delusions
    of power :)

    But I have 19 months left on a two year contract.

    Louise
     
  12. On Fri, 11 Jun 2004 00:43:44 -0400, Louise <none@nospam.com> wrote:

    >I also found someone else in my apartment building with the same "sudden
    >onset" problem. I'm trying to get her to file a trouble ticket also.
    >I'm even considering posting notices around the block telling people
    >what number to call, to demand a trouble ticket be opened, etc. If
    >enough trouble tickets are opened........ I guess I'm having delusions
    >of power :)


    I didn't do printed notices, but getting other VZW users in the area
    to complain was one tactic that worked for me when I had to convince
    VZW there really was a signal hole out here. If you print up flyers,
    just don't place them inside or attach them to mail boxes. The USPS
    can get a little pissy about that.
     
  13. Louise

    Louise Guest

    In article <rarjc0poeemjo4o8oria6lctibghe5ua87@4ax.com>,
    ghost@general.lee says...
    > On Fri, 11 Jun 2004 00:43:44 -0400, Louise <none@nospam.com> wrote:
    >
    > >I also found someone else in my apartment building with the same "sudden
    > >onset" problem. I'm trying to get her to file a trouble ticket also.
    > >I'm even considering posting notices around the block telling people
    > >what number to call, to demand a trouble ticket be opened, etc. If
    > >enough trouble tickets are opened........ I guess I'm having delusions
    > >of power :)

    >
    > I didn't do printed notices, but getting other VZW users in the area
    > to complain was one tactic that worked for me when I had to convince
    > VZW there really was a signal hole out here. If you print up flyers,
    > just don't place them inside or attach them to mail boxes. The USPS
    > can get a little pissy about that.
    >
    >

    Today I put a notice on a nearby lamp post with little pulloffs for the
    VZ tech support number. I will do more if it isn't fixed but I did get
    a call this evening (after my neighbor spoke to the same tech), saying
    they would send out a crew to check out the local cell sites.

    I'm hopeful :)

    Louise
     
  14. Larry W4CSC

    Larry W4CSC Guest

    Sorry you got squeezed in the revenue enhancement, Louise. When you came
    aboard many years ago, the old reliable analog antennas were at 500' with
    some serious gain that blasted a signal into your house, even on CDMA
    digital.

    But, ever increasing demands for revenue, have caused "them" to lower the
    old antennas way down on the big towers so they can erect tiny minicells
    for the new spate of micropowered toyphones (150-200 milliwatts, down from
    3 watts and 600 milliwatts we used to have). Your new phone hardly puts
    out a signal at all and requires you to be within close range of the little
    minicells in order for it to work. Obviously, the company didn't chose to
    put one in your neighborhood, so you got screwed on service. When they
    pointed the old antenna panels on the old towers, they pointed them DOWN at
    a steeper angle to protect the nearer minicells, so those signals don't go
    near as far as they used to many years ago.

    For the company, this means there can be more revenue-generating phone
    calls in each square mile of the city. The lower-powered toyphones with
    their limited range only hit a few towers. This works fine if there are
    many minicells over the area. However, it makes the holes bigger if there
    are not. Evidently, your house is in one of the holes, now......sorry.

    Take the phone for a little ride around the neighborhood and watch the bars
    of the signal meter. When you approach a minicell, of course, it will go
    to full scale. This cell may share a tower with many other companies. It
    does here. Mark where they are on a city roadmap, if you've the time.
    I'll bet you'll find your home is more than 2 miles from any of them, there
    in the new overlap zone. Armed with this information, which the store
    weenies will tell you they know nothing about, go to the service desk and
    ask when they are going to put up a tower in THIS HOLE, HERE, SEE? Copy
    the map to a jpg on you computer and email the crap out of the company.
    Squeaky wheels get oiled. Mine did! There's a minicell I'm directly
    responsible for less than 1/2 mile from my house, now. I had great
    coverage on AMPS from the 500' tall tower at Citadel Mall in Charleston.
    That tower used to cover 20 miles into the country when it was the only one
    we had on the south side of Charleston, SC. But, now, the antennas are
    pointing down at 150' not 500' and its range simply sucked by design. That
    created a hole here and I was successful in making enough noise to get that
    hole filled in with MY roadmaps and emails....(c;

    Larry


    Louise <none@nospam.com> wrote in
    news:MPG.1b2f04c017eaf14b9896fc@news.newsguy.com:

    > I've been with VZ for 5 years and three phones.
    >
    > I've always gotten passable signal strength in one part of my house and
    > good reception in the other part.
    >
    > I just signed a new 2 year contract about 3 months ago.
    >
    > Suddenly, in the past few weeks signal strength deteriorated so that I
    > can no longer receive calls in one part of the house and people are
    > complaining my signal is breaking up almost no matter where I am.
    >
    > VZ swapped out my phone, moved my address book over etc., but the signal
    > strength is exactly the same - inadequate, where it has been adequate
    > for 5 years. I've put in two trouble tickets - the problem continues.
    >
    > If I sign a new contract and then my service seriously deteriorates and
    > I have a two year contract, is there anything I can do?
    >
    > Louise
    >
     
  15. Larry W4CSC

    Larry W4CSC Guest

    Louise <none@nospam.com> wrote in
    news:MPG.1b2f85e8845149969896fe@news.newsguy.com:

    > In article <uhixc.12680$IQ2.6728188@news4.srv.hcvlny.cv.net>,
    > SLL@cosenet.com says...
    >> Demand them to put a cell site in your yard!
    >>
    >> Me me me
    >>
    >> Thats whats its all about
    >>


    > Having a bad day?
    >


    Company hack?
     
  16. Larry W4CSC

    Larry W4CSC Guest

    The Ghost of General Lee <ghost@general.lee> wrote in
    news:0otfc0hpv1o8eqitus87kbfldddd6ptniq@4ax.com:

    >
    > Holy shit!!! A VZW TSR actually testing a problem and coming to a
    > reasonable conclusion without having to be dragged to it kicking and
    > screaming? Run for cover folks, the end must be near!
    >

    If the pointy-haired boss finds out who he is, he won't be in the building
    long enough to pour a cup of coffee.....
     
  17. Larry W4CSC

    Larry W4CSC Guest

    Louise <none@nospam.com> wrote in
    news:MPG.1b344aa12183b3d498970c@news.newsguy.com:

    > In article <rarjc0poeemjo4o8oria6lctibghe5ua87@4ax.com>,
    > ghost@general.lee says...
    >> On Fri, 11 Jun 2004 00:43:44 -0400, Louise <none@nospam.com> wrote:
    >>

    Today I put a notice on a nearby lamp post with little pulloffs for
    > the VZ tech support number. I will do more if it isn't fixed but I
    > did get a call this evening (after my neighbor spoke to the same
    > tech), saying they would send out a crew to check out the local cell
    > sites.
    >
    > I'm hopeful :)
    >
    > Louise
    >

    Thatagirl! If there were more customers taking an ACTIVE role in the
    operations of the system, the system would improve just to keep it out of
    the media.....(c;
     
  18. Joseph

    Joseph Guest

    On Sun, 13 Jun 2004 13:33:06 -0000, Larry W4CSC <noone@home.com>
    wrote:

    >Sorry you got squeezed in the revenue enhancement, Louise. When you came
    >aboard many years ago, the old reliable analog antennas were at 500' with
    >some serious gain that blasted a signal into your house, even on CDMA
    >digital.
    >
    >But, ever increasing demands for revenue, have caused "them" to lower the
    >old antennas way down on the big towers so they can erect tiny minicells
    >for the new spate of micropowered toyphones (150-200 milliwatts, down from
    >3 watts and 600 milliwatts we used to have).


    You evidently don't have a clue do you? Digital phones operate
    differently than analog AMPS phones. If you apply the same standard
    to digital you of course won't have the same. Before you start
    spouting off about how poorly things are now you should at least do a
    little research.

    - - - - - - - - - - - - - - - - - - - - - - - - - -
    remove NONO from .NONOcom to reply
     
  19. Richard Ness

    Richard Ness Guest

    New here huh?
    Larry "spouts off' quite a bit. Sometimes accurate, but very rarely.
    Don't let him fool you however. He actually knows quite a bit, but would rather stick
    to his old and highly inaccurate "AMPS, bla, bla, bla", arguments

    Bitches about "revenue enhancement" alot. But never has acknowledged the fact that if digital,
    lower power and minicells, etc. were NOT used, no one could make a call nowadays because of the sheer
    volume of cell phones in people's hands today. AMPS became obsolete, so things HAD TO change.

    Digital phones, lower output power, minicells, etc, etc are because of the exponential growth of
    cellular use in this country, period. The technology was needed to handle the greatly increased traffic.
    Not because of some nefarious plot to rip the public off.


    "Joseph" <JoeOfSeattle@yahoo.NONOcom> wrote in message news:t6roc0pb1rj5fule5jnt9d76roovqaav2p@4ax.com...
    > On Sun, 13 Jun 2004 13:33:06 -0000, Larry W4CSC <noone@home.com>
    > wrote:
    >
    > >Sorry you got squeezed in the revenue enhancement, Louise. When you came
    > >aboard many years ago, the old reliable analog antennas were at 500' with
    > >some serious gain that blasted a signal into your house, even on CDMA
    > >digital.
    > >
    > >But, ever increasing demands for revenue, have caused "them" to lower the
    > >old antennas way down on the big towers so they can erect tiny minicells
    > >for the new spate of micropowered toyphones (150-200 milliwatts, down from
    > >3 watts and 600 milliwatts we used to have).

    >
    > You evidently don't have a clue do you? Digital phones operate
    > differently than analog AMPS phones. If you apply the same standard
    > to digital you of course won't have the same. Before you start
    > spouting off about how poorly things are now you should at least do a
    > little research.
    >
    > - - - - - - - - - - - - - - - - - - - - - - - - - -
    > remove NONO from .NONOcom to reply
     
  20. Richard Ness <richardno@damnspam.nessnet.com> wrote:
    > New here huh?
    > Larry "spouts off' quite a bit. Sometimes accurate, but very rarely.
    > Don't let him fool you however. He actually knows quite a bit, but would
    > rather stick
    > to his old and highly inaccurate "AMPS, bla, bla, bla", arguments


    And he will occasionally go off on a rant completely tangential to the
    thread he's posting in.


    > Bitches about "revenue enhancement" alot. But never has acknowledged the
    > fact that if digital,
    > lower power and minicells, etc. were NOT used, no one could make a call
    > nowadays because of the sheer
    > volume of cell phones in people's hands today. AMPS became
    > obsolete, so things HAD TO change.


    Whoa, Nellie. Cause-and-effect relationship is wrong here. The carriers
    started introducing digital in the mid-90s presumably because they wanted
    to add more capacity, but the ability to do so brought airtime rates way down.
    Do you really think gazillions of people would be using cell phones now if
    they were still as expensive as they were in 1994 and 1995? No.

    > Digital phones, lower output power, minicells, etc, etc are because of
    > the exponential growth of
    > cellular use in this country, period. The technology was needed to handle
    > the greatly increased traffic.
    > Not because of some nefarious plot to rip the public off.


    Don't be silly. Digital is in wide use due to the added capacity. The demand
    wasn't *there* in the mid-90s, but the carriers knew they'd eventually run
    out of capacity if they stuck with AMPS.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     

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