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Wireline to Wireless Port Question

Discussion in 'alt.cellular.verizon' started by Jimbo, Mar 5, 2004.

  1. Jimbo

    Jimbo Guest

    Anyone ported their landline to a Verizon wireless phone recently? How
    long did it take? Did you have any problems? Customer service is
    telling me it takes ten days or more for the port and I'm curious if
    that is accurate. I'm currently at eight days and waiting. TIA.
    Jim
     



    › See More: Wireline to Wireless Port Question
  2. jdoe

    jdoe Guest

    Took 7 weeks for me and would have been even LONGER if I didn't keep riding
    their asses. Even than it was hard to find someone with an ounce of
    intelligence whether on VZ Wireline or wireless side. All were quite
    clueless. Anyway it's done now FINALLY and I'm glad. It's weird now though
    as now you MUST dial 10 digits on the mobil phone or you'll just get a fast
    busy. Ohterwise it's fine.
    Larry
    "Jimbo" <hopeless@nojob.com> wrote in message
    news:vvjh405h6pc7sau8ofaidnks241cf1oge1@4ax.com...
    > Anyone ported their landline to a Verizon wireless phone recently? How
    > long did it take? Did you have any problems? Customer service is
    > telling me it takes ten days or more for the port and I'm curious if
    > that is accurate. I'm currently at eight days and waiting. TIA.
    > Jim
    >
     
  3. Jimbo

    Jimbo Guest

    On Fri, 05 Mar 2004 20:44:46 GMT, "jdoe" <jdoe@msn.com> wrote:
    >"Jimbo" <hopeless@nojob.com> wrote in message
    >news:vvjh405h6pc7sau8ofaidnks241cf1oge1@4ax.com...
    >> Anyone ported their landline to a Verizon wireless phone recently? How
    >> long did it take? Did you have any problems? Customer service is
    >> telling me it takes ten days or more for the port and I'm curious if
    >> that is accurate. I'm currently at eight days and waiting. TIA.
    >> Jim
    >>

    >
    >Took 7 weeks for me and would have been even LONGER if I didn't keep riding
    >their asses. Even than it was hard to find someone with an ounce of
    >intelligence whether on VZ Wireline or wireless side. All were quite
    >clueless. Anyway it's done now FINALLY and I'm glad. It's weird now though
    >as now you MUST dial 10 digits on the mobil phone or you'll just get a fast
    >busy. Ohterwise it's fine.
    >Larry


    Thanks Larry. Not exactly what I wanted to hear. As a former
    GTE/Verizon employee I'm not the least bit surprised.
    Jim
     
  4. Jimbo <hopeless@nojob.com> wrote:

    > Thanks Larry. Not exactly what I wanted to hear. As a former
    > GTE/Verizon employee I'm not the least bit surprised.
    > Jim


    I'd say the problem was likely to be on the landline side. The landline
    providers don't like the idea of giving up all that business...

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED
    Domain Names, $9.95/yr, great service: http://DomainNames.JustThe.net/
     
  5. Bob

    Bob Guest

    On Fri, 05 Mar 2004 14:12:32 -0500, Jimbo <hopeless@nojob.com> wrote:

    >Anyone ported their landline to a Verizon wireless phone recently? How
    >long did it take? Did you have any problems? Customer service is
    >telling me it takes ten days or more for the port and I'm curious if
    >that is accurate. I'm currently at eight days and waiting. TIA.
    >Jim


    My story is similar to Larry's. It took me right at seven weeks just
    to get the port accomplished. For at least a week before the port was
    actually successful my cell phone stopped working altogether. No, not a
    mechanical problem, something related to an attempted port.

    Another six weeks and I am still being billed by Verizon landline for
    a phone service that does not exist. Just today I got someone to give me
    a confirmation number stating I would be credited for my landline phone
    bills back to mid January. This after I have spent close to 120 minutes
    on my cell phone talking to Verizon landline about the problem, With
    numerous promises from customer service reps and supervisors that they
    would take care of the problem and call me back to confirm. Not one of
    them did. I also went to a Verizon Wireless store and a Verizon landline
    store and talked to their customer service people to no avail. Both
    places told me they were not the ones to talk to.

    In addition I was offered and accepted a $25.00 credit on my VZW bill
    because the port took so long that I incurred two months extra landline
    bills. For two months now this credit has not shown up on my VZW bill.
    VZW customer service tells me each time it will show up next month. For
    this accounting error I was given 200 anytime minutes that will roll
    over each month until next January or used up. The 200 minutes was
    confirmed in writing by VZW.

    I also was charged $15.00 by VZW for a phone number change. This was
    a bogus charge and was credited on my most recent bill, after I called
    customer service.

    To tell the truth, the customer service people are for the most part
    nice and knowledgeable people... even if they don't follow through with
    their promises. I just wish I did not have this current need to know so
    many of them. Kind of makes one want to scream when you are sitting on
    hold listening to how great Verizon is and how willing Verizon is to go
    overboard to satisfy the customer. Just get it right the first time !

    My advice: keep a detailed log of each call you make concerning your
    port. Write down names ( have them spell it if necessary ), times, dates
    and what the call was about. Hopefully you can just throw the notes in
    the trash and call them a waste of time. But then, you never know.
     
  6. Gene

    Gene Guest

    Took me 6 weeks and lots of calls to port my Verizon landline to my
    Verizon wireless. Every one I talked to was very nice and tried hard
    but either did't know how to get it done or couldn't. Now that it's
    done it works great.
     
  7. Jimbo

    Jimbo Guest

    Very depressing news so far. Six to seven weeks just to go from VZ to
    VZW. I have to go from BellSouth to VZW so I might be in real trouble.
    Hopefully they have had some time to work some of the bugs out of the
    system since your ports. This port is for a second line added to my
    existing service so I shouldn't be totally out of service. However
    they won't activate the second cell phone for any service until the
    port is ready so I'm sitting here looking at this new phone that's
    only good for a paperweight..
    Jim
     

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