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Verizon Wireless billing trick, scam $40 "mistake"

Discussion in 'alt.cellular.verizon' started by Quick, Jul 1, 2004.

  1. Quick

    Quick Guest

    Steven J Sobol wrote:
    > Quick <dhorwitz@nospamcisco.com> wrote:
    >> Steven J Sobol wrote:
    >>>
    >>> I do agree, not about the fact that they pro-rate being ufnair, but
    >>> I agree that the way they do it is ridiculous. Hell, even most of
    >>> the VZW CSRs I've talked to about the subject agree with me.

    >>
    >> And the alternative method would be? (must work for switching
    >> to a smaller plan too).

    >
    > Always make plans take effect on the first day of the next billing
    > cycle.
    >
    > I have another big beef with Verizon regarding plan changes. I
    > dropped my VZW plan to a $15/25min emergency plan in preparation for
    > getting my Sprint phone, since I plan on keeping the VZW account open
    > until contract end in August. I had to wait so I wouldn't screw
    > myself up on the month that was just about to end in which I'd used
    > hundreds of minutes, and I missed my bill cycle date by a day or
    > two... but VZW told me that even if I'd done it on the first day of
    > the cycle I'd have to wait 30 days to see a credit. That sucks.


    What? You mean you couldn't have made the plan change a
    couple of days early to be *effective* on you billing cycle?
    It would change in the system at midnight, last day of the
    current plan.

    This brings to mind yet another "boiler plate" response
    in anticipation of the OP's next rant.

    Yes, VZW will in all likelyhood credit the prorate overage
    charges and certainly credit the activation overages. NO,
    you will not be allowed to take it off the current bill and it
    will show as a credit on the *next* bill.

    -Quick
     



    › See More: Verizon Wireless billing trick, scam $40 "mistake"
  2. Quick

    Quick Guest

    Steven J Sobol wrote:
    > Quick <dhorwitz@nospamcisco.com> wrote:
    >> Steven J Sobol wrote:
    >>>
    >>> I do agree, not about the fact that they pro-rate being ufnair, but
    >>> I agree that the way they do it is ridiculous. Hell, even most of
    >>> the VZW CSRs I've talked to about the subject agree with me.

    >>
    >> And the alternative method would be? (must work for switching
    >> to a smaller plan too).

    >
    > Always make plans take effect on the first day of the next billing
    > cycle.
    >
    > I have another big beef with Verizon regarding plan changes. I
    > dropped my VZW plan to a $15/25min emergency plan in preparation for
    > getting my Sprint phone, since I plan on keeping the VZW account open
    > until contract end in August. I had to wait so I wouldn't screw
    > myself up on the month that was just about to end in which I'd used
    > hundreds of minutes, and I missed my bill cycle date by a day or
    > two... but VZW told me that even if I'd done it on the first day of
    > the cycle I'd have to wait 30 days to see a credit. That sucks.


    What? You mean you couldn't have made the plan change a
    couple of days early to be *effective* on you billing cycle?
    It would change in the system at midnight, last day of the
    current plan.

    This brings to mind yet another "boiler plate" response
    in anticipation of the OP's next rant.

    Yes, VZW will in all likelyhood credit the prorate overage
    charges and certainly credit the activation overages. NO,
    you will not be allowed to take it off the current bill and it
    will show as a credit on the *next* bill.

    -Quick
     
  3. Quick

    Quick Guest

    Steven J Sobol wrote:
    > Quick <dhorwitz@nospamcisco.com> wrote:
    >> Steven J Sobol wrote:
    >>>
    >>> I do agree, not about the fact that they pro-rate being ufnair, but
    >>> I agree that the way they do it is ridiculous. Hell, even most of
    >>> the VZW CSRs I've talked to about the subject agree with me.

    >>
    >> And the alternative method would be? (must work for switching
    >> to a smaller plan too).

    >
    > Always make plans take effect on the first day of the next billing
    > cycle.
    >
    > I have another big beef with Verizon regarding plan changes. I
    > dropped my VZW plan to a $15/25min emergency plan in preparation for
    > getting my Sprint phone, since I plan on keeping the VZW account open
    > until contract end in August. I had to wait so I wouldn't screw
    > myself up on the month that was just about to end in which I'd used
    > hundreds of minutes, and I missed my bill cycle date by a day or
    > two... but VZW told me that even if I'd done it on the first day of
    > the cycle I'd have to wait 30 days to see a credit. That sucks.


    What? You mean you couldn't have made the plan change a
    couple of days early to be *effective* on you billing cycle?
    It would change in the system at midnight, last day of the
    current plan.

    This brings to mind yet another "boiler plate" response
    in anticipation of the OP's next rant.

    Yes, VZW will in all likelyhood credit the prorate overage
    charges and certainly credit the activation overages. NO,
    you will not be allowed to take it off the current bill and it
    will show as a credit on the *next* bill.

    -Quick
     
  4. Quick

    Quick Guest

    Steven J Sobol wrote:
    > Quick <dhorwitz@nospamcisco.com> wrote:
    >> Steven J Sobol wrote:
    >>>
    >>> I do agree, not about the fact that they pro-rate being ufnair, but
    >>> I agree that the way they do it is ridiculous. Hell, even most of
    >>> the VZW CSRs I've talked to about the subject agree with me.

    >>
    >> And the alternative method would be? (must work for switching
    >> to a smaller plan too).

    >
    > Always make plans take effect on the first day of the next billing
    > cycle.
    >
    > I have another big beef with Verizon regarding plan changes. I
    > dropped my VZW plan to a $15/25min emergency plan in preparation for
    > getting my Sprint phone, since I plan on keeping the VZW account open
    > until contract end in August. I had to wait so I wouldn't screw
    > myself up on the month that was just about to end in which I'd used
    > hundreds of minutes, and I missed my bill cycle date by a day or
    > two... but VZW told me that even if I'd done it on the first day of
    > the cycle I'd have to wait 30 days to see a credit. That sucks.


    What? You mean you couldn't have made the plan change a
    couple of days early to be *effective* on you billing cycle?
    It would change in the system at midnight, last day of the
    current plan.

    This brings to mind yet another "boiler plate" response
    in anticipation of the OP's next rant.

    Yes, VZW will in all likelyhood credit the prorate overage
    charges and certainly credit the activation overages. NO,
    you will not be allowed to take it off the current bill and it
    will show as a credit on the *next* bill.

    -Quick
     
  5. Quick

    Quick Guest

    Steven J Sobol wrote:
    > Quick <dhorwitz@nospamcisco.com> wrote:
    >> Steven J Sobol wrote:
    >>>
    >>> I do agree, not about the fact that they pro-rate being ufnair, but
    >>> I agree that the way they do it is ridiculous. Hell, even most of
    >>> the VZW CSRs I've talked to about the subject agree with me.

    >>
    >> And the alternative method would be? (must work for switching
    >> to a smaller plan too).

    >
    > Always make plans take effect on the first day of the next billing
    > cycle.
    >
    > I have another big beef with Verizon regarding plan changes. I
    > dropped my VZW plan to a $15/25min emergency plan in preparation for
    > getting my Sprint phone, since I plan on keeping the VZW account open
    > until contract end in August. I had to wait so I wouldn't screw
    > myself up on the month that was just about to end in which I'd used
    > hundreds of minutes, and I missed my bill cycle date by a day or
    > two... but VZW told me that even if I'd done it on the first day of
    > the cycle I'd have to wait 30 days to see a credit. That sucks.


    What? You mean you couldn't have made the plan change a
    couple of days early to be *effective* on you billing cycle?
    It would change in the system at midnight, last day of the
    current plan.

    This brings to mind yet another "boiler plate" response
    in anticipation of the OP's next rant.

    Yes, VZW will in all likelyhood credit the prorate overage
    charges and certainly credit the activation overages. NO,
    you will not be allowed to take it off the current bill and it
    will show as a credit on the *next* bill.

    -Quick
     
  6. Proconsul

    Proconsul Guest

    "Jack Hamilton" <jfh@acm.org> wrote in message
    news:bjq9e0laiatvop9u9mf5gpok8lf3rg1lh9@4ax.com...
    | Steven J Sobol <sjsobol@JustThe.net> wrote:
    |
    | >Jack Hamilton <jfh@acm.org> wrote:
    | >> "Proconsul" <nospam@nospam.org> wrote:
    | >>
    | >>>Perhaps you should have your therapist adjust your lithium dosage - you
    are
    | >>>excessively "enraged" over what is, in reality, a trifle....
    | >>
    | >> That was uncalled for.
    | >
    | >No, it wasn't. Have you read KM's posts? All he wants to do is scream
    about
    | >how he's being screwed. If he was serious about being screwed he'd
    already have
    | >taken action against Verizon, including dropping them and going to
    another
    | >carrier.
    |
    | I'm not objecting to your portrayal of him. I'm objecting to your
    | stereotypes about people who take lithium.

    Object away, that's your privilege - like so many, you take offense where
    none was offered and you ponderously proclaim virtuous "caring" when the
    situation clearly called for a little levity to counter the unceasing RAGE
    over a trifle.....

    The guy acts mightily like he needs lithium - or perhaps just tying his
    hands behind his back so he can't type would be enough.....:)

    Lighten up - that's what HE should do......

    PC




    |
    |
    |
    | ==
    | Jack Hamilton
    | jfh@acm.org
    |
    | ==
    | In the end, more than they wanted freedom, they wanted comfort and
    security.
    | And in the end, they lost it all - freedom, comfort and security.
    | Edward Gibbons
     
  7. Proconsul

    Proconsul Guest

    "Jack Hamilton" <jfh@acm.org> wrote in message
    news:bjq9e0laiatvop9u9mf5gpok8lf3rg1lh9@4ax.com...
    | Steven J Sobol <sjsobol@JustThe.net> wrote:
    |
    | >Jack Hamilton <jfh@acm.org> wrote:
    | >> "Proconsul" <nospam@nospam.org> wrote:
    | >>
    | >>>Perhaps you should have your therapist adjust your lithium dosage - you
    are
    | >>>excessively "enraged" over what is, in reality, a trifle....
    | >>
    | >> That was uncalled for.
    | >
    | >No, it wasn't. Have you read KM's posts? All he wants to do is scream
    about
    | >how he's being screwed. If he was serious about being screwed he'd
    already have
    | >taken action against Verizon, including dropping them and going to
    another
    | >carrier.
    |
    | I'm not objecting to your portrayal of him. I'm objecting to your
    | stereotypes about people who take lithium.

    Object away, that's your privilege - like so many, you take offense where
    none was offered and you ponderously proclaim virtuous "caring" when the
    situation clearly called for a little levity to counter the unceasing RAGE
    over a trifle.....

    The guy acts mightily like he needs lithium - or perhaps just tying his
    hands behind his back so he can't type would be enough.....:)

    Lighten up - that's what HE should do......

    PC




    |
    |
    |
    | ==
    | Jack Hamilton
    | jfh@acm.org
    |
    | ==
    | In the end, more than they wanted freedom, they wanted comfort and
    security.
    | And in the end, they lost it all - freedom, comfort and security.
    | Edward Gibbons
     
  8. Proconsul

    Proconsul Guest

    "Jack Hamilton" <jfh@acm.org> wrote in message
    news:bjq9e0laiatvop9u9mf5gpok8lf3rg1lh9@4ax.com...
    | Steven J Sobol <sjsobol@JustThe.net> wrote:
    |
    | >Jack Hamilton <jfh@acm.org> wrote:
    | >> "Proconsul" <nospam@nospam.org> wrote:
    | >>
    | >>>Perhaps you should have your therapist adjust your lithium dosage - you
    are
    | >>>excessively "enraged" over what is, in reality, a trifle....
    | >>
    | >> That was uncalled for.
    | >
    | >No, it wasn't. Have you read KM's posts? All he wants to do is scream
    about
    | >how he's being screwed. If he was serious about being screwed he'd
    already have
    | >taken action against Verizon, including dropping them and going to
    another
    | >carrier.
    |
    | I'm not objecting to your portrayal of him. I'm objecting to your
    | stereotypes about people who take lithium.

    Object away, that's your privilege - like so many, you take offense where
    none was offered and you ponderously proclaim virtuous "caring" when the
    situation clearly called for a little levity to counter the unceasing RAGE
    over a trifle.....

    The guy acts mightily like he needs lithium - or perhaps just tying his
    hands behind his back so he can't type would be enough.....:)

    Lighten up - that's what HE should do......

    PC




    |
    |
    |
    | ==
    | Jack Hamilton
    | jfh@acm.org
    |
    | ==
    | In the end, more than they wanted freedom, they wanted comfort and
    security.
    | And in the end, they lost it all - freedom, comfort and security.
    | Edward Gibbons
     
  9. Proconsul

    Proconsul Guest

    "Jack Hamilton" <jfh@acm.org> wrote in message
    news:bjq9e0laiatvop9u9mf5gpok8lf3rg1lh9@4ax.com...
    | Steven J Sobol <sjsobol@JustThe.net> wrote:
    |
    | >Jack Hamilton <jfh@acm.org> wrote:
    | >> "Proconsul" <nospam@nospam.org> wrote:
    | >>
    | >>>Perhaps you should have your therapist adjust your lithium dosage - you
    are
    | >>>excessively "enraged" over what is, in reality, a trifle....
    | >>
    | >> That was uncalled for.
    | >
    | >No, it wasn't. Have you read KM's posts? All he wants to do is scream
    about
    | >how he's being screwed. If he was serious about being screwed he'd
    already have
    | >taken action against Verizon, including dropping them and going to
    another
    | >carrier.
    |
    | I'm not objecting to your portrayal of him. I'm objecting to your
    | stereotypes about people who take lithium.

    Object away, that's your privilege - like so many, you take offense where
    none was offered and you ponderously proclaim virtuous "caring" when the
    situation clearly called for a little levity to counter the unceasing RAGE
    over a trifle.....

    The guy acts mightily like he needs lithium - or perhaps just tying his
    hands behind his back so he can't type would be enough.....:)

    Lighten up - that's what HE should do......

    PC




    |
    |
    |
    | ==
    | Jack Hamilton
    | jfh@acm.org
    |
    | ==
    | In the end, more than they wanted freedom, they wanted comfort and
    security.
    | And in the end, they lost it all - freedom, comfort and security.
    | Edward Gibbons
     
  10. Proconsul

    Proconsul Guest

    "Jack Hamilton" <jfh@acm.org> wrote in message
    news:bjq9e0laiatvop9u9mf5gpok8lf3rg1lh9@4ax.com...
    | Steven J Sobol <sjsobol@JustThe.net> wrote:
    |
    | >Jack Hamilton <jfh@acm.org> wrote:
    | >> "Proconsul" <nospam@nospam.org> wrote:
    | >>
    | >>>Perhaps you should have your therapist adjust your lithium dosage - you
    are
    | >>>excessively "enraged" over what is, in reality, a trifle....
    | >>
    | >> That was uncalled for.
    | >
    | >No, it wasn't. Have you read KM's posts? All he wants to do is scream
    about
    | >how he's being screwed. If he was serious about being screwed he'd
    already have
    | >taken action against Verizon, including dropping them and going to
    another
    | >carrier.
    |
    | I'm not objecting to your portrayal of him. I'm objecting to your
    | stereotypes about people who take lithium.

    Object away, that's your privilege - like so many, you take offense where
    none was offered and you ponderously proclaim virtuous "caring" when the
    situation clearly called for a little levity to counter the unceasing RAGE
    over a trifle.....

    The guy acts mightily like he needs lithium - or perhaps just tying his
    hands behind his back so he can't type would be enough.....:)

    Lighten up - that's what HE should do......

    PC




    |
    |
    |
    | ==
    | Jack Hamilton
    | jfh@acm.org
    |
    | ==
    | In the end, more than they wanted freedom, they wanted comfort and
    security.
    | And in the end, they lost it all - freedom, comfort and security.
    | Edward Gibbons
     
  11. Proconsul

    Proconsul Guest

    "Giambi" <byegiambi2WINNER@hotmail.com> wrote in message
    news:2kjv54F36u8sU1@uni-berlin.de...
    | "Proconsul" <nospam@nospam.org> wrote in message
    | news:R8VEc.6145$151.1579@fed1read02...
    | > Perhaps you should have your therapist adjust your lithium dosage - you
    | are
    | > excessively "enraged" over what is, in reality, a trifle....
    |
    | Not so far from the truth. If you're wondering where our friend Killer
    | suddenly came from about a month ago (and why he might have some spare
    time
    | on his hands, along with the shitty attitude), here's a clue:
    |
    http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&selm=lfednQBj-ZyZRjPdRVn-gg@comcast.com

    I'm not surprised - his problem as reported in that link is serious. I hope
    things work out for him in that regard.....

    PC
     
  12. Proconsul

    Proconsul Guest

    "Giambi" <byegiambi2WINNER@hotmail.com> wrote in message
    news:2kjv54F36u8sU1@uni-berlin.de...
    | "Proconsul" <nospam@nospam.org> wrote in message
    | news:R8VEc.6145$151.1579@fed1read02...
    | > Perhaps you should have your therapist adjust your lithium dosage - you
    | are
    | > excessively "enraged" over what is, in reality, a trifle....
    |
    | Not so far from the truth. If you're wondering where our friend Killer
    | suddenly came from about a month ago (and why he might have some spare
    time
    | on his hands, along with the shitty attitude), here's a clue:
    |
    http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&selm=lfednQBj-ZyZRjPdRVn-gg@comcast.com

    I'm not surprised - his problem as reported in that link is serious. I hope
    things work out for him in that regard.....

    PC
     
  13. Proconsul

    Proconsul Guest

    "Giambi" <byegiambi2WINNER@hotmail.com> wrote in message
    news:2kjv54F36u8sU1@uni-berlin.de...
    | "Proconsul" <nospam@nospam.org> wrote in message
    | news:R8VEc.6145$151.1579@fed1read02...
    | > Perhaps you should have your therapist adjust your lithium dosage - you
    | are
    | > excessively "enraged" over what is, in reality, a trifle....
    |
    | Not so far from the truth. If you're wondering where our friend Killer
    | suddenly came from about a month ago (and why he might have some spare
    time
    | on his hands, along with the shitty attitude), here's a clue:
    |
    http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&selm=lfednQBj-ZyZRjPdRVn-gg@comcast.com

    I'm not surprised - his problem as reported in that link is serious. I hope
    things work out for him in that regard.....

    PC
     
  14. Proconsul

    Proconsul Guest

    "Giambi" <byegiambi2WINNER@hotmail.com> wrote in message
    news:2kjv54F36u8sU1@uni-berlin.de...
    | "Proconsul" <nospam@nospam.org> wrote in message
    | news:R8VEc.6145$151.1579@fed1read02...
    | > Perhaps you should have your therapist adjust your lithium dosage - you
    | are
    | > excessively "enraged" over what is, in reality, a trifle....
    |
    | Not so far from the truth. If you're wondering where our friend Killer
    | suddenly came from about a month ago (and why he might have some spare
    time
    | on his hands, along with the shitty attitude), here's a clue:
    |
    http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&selm=lfednQBj-ZyZRjPdRVn-gg@comcast.com

    I'm not surprised - his problem as reported in that link is serious. I hope
    things work out for him in that regard.....

    PC
     
  15. Proconsul

    Proconsul Guest

    "Giambi" <byegiambi2WINNER@hotmail.com> wrote in message
    news:2kjv54F36u8sU1@uni-berlin.de...
    | "Proconsul" <nospam@nospam.org> wrote in message
    | news:R8VEc.6145$151.1579@fed1read02...
    | > Perhaps you should have your therapist adjust your lithium dosage - you
    | are
    | > excessively "enraged" over what is, in reality, a trifle....
    |
    | Not so far from the truth. If you're wondering where our friend Killer
    | suddenly came from about a month ago (and why he might have some spare
    time
    | on his hands, along with the shitty attitude), here's a clue:
    |
    http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&selm=lfednQBj-ZyZRjPdRVn-gg@comcast.com

    I'm not surprised - his problem as reported in that link is serious. I hope
    things work out for him in that regard.....

    PC
     
  16. Proconsul <nospam@nospam.org> wrote:
    > I didn't write the paragraph you're commenting on.....:)
    >
    > FWIW, Verizon's policy is clear, simple, direct, to the point and easily
    > understood. There are those, however, who just must make a big deal out of
    > nothing......


    I kinda-sorta agree with you. The *concept* is easy enough to understand
    if it's explained by CS. Doing the math may be a different matter. <G>

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
     
  17. Quick

    Quick Guest

    C C wrote:

    > What if I wasn't paying attention to my bill? Verizon could have
    > sucked my extra $20 on the "billing mistake".
    > Can this be ground for class action? Just curious.


    Why sure. Claim that they routinely and intentionally do this.
    Of course I think you have to show damage/loss. You have
    to wonder how large the class would be. People who pay
    their initial bill without looking at it for more than what it was
    suppose to be. You wouldn't be part of the class since you
    called them and they fixed it.

    -Quick
     
  18. Quick

    Quick Guest

    C C wrote:

    > What if I wasn't paying attention to my bill? Verizon could have
    > sucked my extra $20 on the "billing mistake".
    > Can this be ground for class action? Just curious.


    Why sure. Claim that they routinely and intentionally do this.
    Of course I think you have to show damage/loss. You have
    to wonder how large the class would be. People who pay
    their initial bill without looking at it for more than what it was
    suppose to be. You wouldn't be part of the class since you
    called them and they fixed it.

    -Quick
     
  19. Quick

    Quick Guest

    C C wrote:

    > What if I wasn't paying attention to my bill? Verizon could have
    > sucked my extra $20 on the "billing mistake".
    > Can this be ground for class action? Just curious.


    Why sure. Claim that they routinely and intentionally do this.
    Of course I think you have to show damage/loss. You have
    to wonder how large the class would be. People who pay
    their initial bill without looking at it for more than what it was
    suppose to be. You wouldn't be part of the class since you
    called them and they fixed it.

    -Quick
     
  20. Quick

    Quick Guest

    C C wrote:
    > That activation fee mistake happened to me, too. I got my phone from
    > a VZW store. I am not sure if the salesdroid explained to me on a
    > expected partial billing.


    doh!

    > Random? I signed up last June 3. My first bill showed I had a
    > partial from June 3 to June 11. My billing cycle is every 12th of
    > the month.
    >
    > Why can't Verizon just start the billing cycle on the day of the
    > signing of the contract???


    Sounds like a basis for your next class action.
    "VZW *always* starts your billing cycle a week or less after you
    sign up knowing that you will be using a lot of minutes immediately
    trying out your new phone and service which will result in proration
    overage charges resulting from their intentionally uncomprehensible
    prorating calculation." yea... that's the ticket.

    -Quick

    >
    > "Quick" <dhorwitz@NOSPAMcisco.com> wrote in message
    > news:1088643865.996749@sj-nntpcache-3...
    >> Did they sign up at a VZW store or an agent?
    >> The stores are usually very thorough to point out the
    >> prorating to a billing cycle. Let me guess -- billing
    >> cycle is the 25th of each month? Not very random.
    >>
    >> This is so commonly misunderstood that customer
    >> service usually has the overage charges refunded before
    >> you finish explaining what happened. Same will apply
    >> if you change plans in the middle of a billing cycle but
    >> they are not so apt to give you the auto refund then.
    >>
    >> Your idea of not counting holidays is interesting.
    >> Plans are monthly. Contracts are for years. When
    >> prorating they figure by the month. Unused minutes
    >> do not carry over from month to month and not all
    >> months have holidays in them. How would you
    >> resolve that?
    >>
    >> The activation fee was probably the mistake of the
    >> sales person entering the contracts.
    >>
    >> Here is a trick it sounds like you missed:
    >> Try calling customer service and explain what
    >> happened and ask what they can do for you.
    >>
    >> -Quick
    >>
    >> QuienEs wrote:
    >>> Two of my relatives just signed up for Verizon Wireless' "America's
    >>> Choice" plan.
    >>>
    >>> On the surface it sounds good, 400 shared peak time minutes
    >>> per-month, unlimited nights and weekends usage, no long distance
    >>> charges and additional benefits.
    >>>
    >>> They have been with Verizon Wireless for about 10 days and the 1st
    >>> bill came, with some surprises:
    >>>
    >>> 1/ TRICK
    >>>
    >>> Their "month" did not start when the phones were activated,
    >>> SURPRISE ! -- it started 4 days later. We learned that your
    >>> "month" can start anytime - the dealer told us today it is sort of
    >>> random, 3-days after you sign up, or 10 days or 15 days.
    >>>
    >>> The problem for them was that the first 3 days were treated as a
    >>> pro-rated partial month. They got screwed because they used their
    >>> beautiful new cell phones a lot those 1st 3 days thinking they had
    >>> 400 peak minutes to spread over 30 or 31 days, but Verizon Wireless
    >>> pro-rated the 3 days at 13 peak minutes each which, in their newbie
    >>> enthusiasm, they had exceeded - resulting in a 3-day [ at 45-cents
    >>> per minute ] charge of around $7 for "excess minutes".
    >>>
    >>> 2/ SCAM [ adding insult to injury ]
    >>>
    >>> The scam is the use of 13 minutes per day for the pro-rated period.
    >>> Apparently they get that figure by dividing 4800 minutes per year by
    >>> 365 = 13.15 minutes per day.
    >>>
    >>> The accurate number should take into account that weekends are free.
    >>> 2x52 = 104 free days. 365-104 = 261 days to which peak minutes
    >>> apply. 4800/261 = 18.39 minutes allowance per peak day.
    >>>
    >>> 3/ $40 billing computer "mistake"
    >>>
    >>> They advertise: "One- or Two-year agreement required per line. $35
    >>> activation fee per line on one-year agreements, and $15 activation
    >>> fee per line on two-year agreements."
    >>>
    >>> My relatives signed up for 2-years, confirmed by Verizon's billing
    >>> department and the dealer today. But the bill shows two $35
    >>> activation fees, not two $15 activation fees. One can assume that
    >>> their billing computer makes this "mistake" for everyone.
    >>>
    >>> Comments welcome, especially about any tricks we may ahve missed.
    >>>
    >>> QE in NJ
     

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